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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 06/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Galleria Dallas
Updated 06/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#16 of 233 hotels in Dallas
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
The Westin Galleria Dallas is the gateway to all points north, south, east and west in the Metroplex. Just a short drive from Dallas-Fort Worth International Airport and within walking distance of the Galleria Mall, you'll enjoy access to the best shopping, dining, and entertainment during your stay at our hotel in the heart of prestigious north Dallas, Texas.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Wifi
Paid wifi
Pool / beach towels
Rooftop pool
Outdoor pool
Restaurant
Breakfast available
Breakfast in the room
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Allergy-free room
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Interconnected rooms available
Room service
Safe
Separate living room
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Great View
Languages Spoken
English, Spanish
Location
Full view
71Somewhat walkable
Grade: 71 out of 100
90Restaurantswithin 0.75 miles
8Attractionswithin 0.75 miles
Contact
13340 Dallas Pkwy, Dallas, TX 75240
Getting there
Rental CarsSee rental cars from $27/day
1510Reviews26Q+A100Room tips
Reviews
Traveler rating
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Popular mentions
So impressed this weekend. The hotel is crazy busy. I noted on my reservation that it was my granddaughter’s birthday. Just before bed she received cookies, balloons and a card! I bought an American Girl package and it did not disappoint! Would highly recommend. Great customer service.
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Date of stay: July 2021Trip type: Traveled with family
Helpful
I booked here for a two nights while visiting the Dallas area with family members. I booked here primarily because I found an excellent deal via Priceline which essentially halved the price. The location is probably the biggest strength of the property: it is located directly inside the Galleria with direct access from the lobby and has easy access to I-635 and I-35 East, making travel to essentially any place in the metroplex quite simplistic. At check in, I noticed something off about the receptionists working at the front desk. They weren't necessarily cold or unfriendly, but they did not seem to be overly helpful. They seemed to be busy answering calls a number of the times I was in the lobby, which is probably more of a staffing issue than an issue with the staff themselves, however, the staff also missed information such as explaining where amenities such as the pool were or failing to mention that the internet was not actually free (more on this later). The room in general was decent, but not overtly good. It was spacious and comfortable enough, with a nice chair and sitting area near the window, but there were a couple of blemishes that were missed. There was a light, unidentifiable stain on the comforter, which was easily identifiable with a slightly closer. The glass on top of the desk felt rough and the smoothness of the glass was uneven, indicating questionable wiping of the surface. The sitting area near the window had a number of spots of discolouration in the wood that separated the seat from the windowsill which appeared to be the result of staining. The bathroom was a fairly tight fit but was mostly clean and the granite countertop appeared to be free of any grime. However, the caulking in the walls of the shower showed slight mould growth in more than a few areas. The parking situation is also highly confusing as the parking lot directly in front of the hotel is reserved for valet parking only, the free parking is in the basement level of the Purple Garage. One major issue I found was that the internet was not free in room, which was contrary to what was described. When I inquired about this discrepancy, I was told that the hotel only has free internet in the lobby which third party sites label under the generic phrase "free internet". While I understand that the hotel probably has little control over what is advertised on third party websites, this could at least be addressed by the receptionists upon check in.…
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Date of stay: June 2021
Rooms
Cleanliness
Service
Helpful
Response from Gregory White, General Manager at The Westin Galleria Dallas
Responded 4 weeks ago
Thank you so sincerely for the feedback. We have escalated your comments to the department heads in all areas noted and look forward to the opportunity for training and growth for our team. We also appreciate the chance to address the blemishes in the room – however we would need a room number and/or full name in order to do so, if you could please contact us directly we can be sure to address all issues. We are genuinely sorry that your stay was so disappointing as this is certainly not the experience that The Westin Galleria Dallas has long been known for. And we apologize at the many missteps in communication. Please know that all Marriott Bonvoy guests receive free internet at every one of our 30 brands, and we are sorry this wasn’t made instantly clear. Again, thank you for the feedback – it only makes us better.
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My daughter and I just returned from a one-night stay using the American Girl Sweet Dreams package. We had an excellent experience! Check in was very easy, and the women at the front desk spoke in code so that I knew the special items were delivered to our room but my daughter was not aware. The location (proximity to the store and the mall) is excellent. It is also very convenient that you can park in any parking garage and leave your car overnight. The Grand Lux Cafe will deliver to the hotel for no extra charge, so we ordered dinner online and got it from the front desk, following the process detailed in the room. That was very convenient as well. The room had a bathrobe for me to wear as well as free water for Bonvoy members. It was very quiet; we were on the 12th floor. The pool is very nice, a little chilly, but it's heated. They have pool toys for kids too, another bonus. The American Girl Sweet Dreams promotion comes with: Doll folding bed (becomes a chair for daytime use) Matching doll comforter Doll pillow Doll bathrobe with real pockets Doll slippers Glass jar of strawberry jam Jelly Belly beans and strawberry starburst Welcome note and American Girl shopping bag All in all, this was an amazing experience that my daughter absolutely loved! The only downside is that there is no free breakfast, but I didn't expect that for a property of this level.…
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Date of stay: April 2021
Location
Cleanliness
Service
1 Helpful vote
Helpful
I am currently staying at the hotel, just arrived with my family and booked 3 rooms. Oh my god, for saying the very least, LACK OF ATTENTION, and not very friendly at the front desk. I booked my stay through Hotwire and I specifically filtered options with free wifi (traveling with kids and need Netflix and YouTube), and no, internet is NOT free, and they laugh when you ask for them to stand by the “amenities” offered through the page. Room is only OK, nothing more. No room service, “because” of covid, although we were previously staying at a different hotel, but wanted to change location and get to know Dallas some more, and there they had room service. But the worst of everything is: NO HOUSEKEEPING SERVICE - WHAT? I didn’t expected this. And it’s nowhere advertised, and at the front desk this was informed once they gave us our keys, AFTER it is obviously imposible to cancel.…
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Date of stay: March 2021Trip type: Traveled with family
1 Helpful vote
Helpful
Response from Gregory White, General Manager at The Westin Galleria Dallas
Responded Mar 25, 2021
Thank you so much for sharing your feedback! We sincerely apologize for your frustrations and disappointment, and we are very sorry if our amenities weren't clear or explained more thoroughly. We will review our Hotwire listing for clarity and do apologize if it wasn't explained at check in that Wi-Fi is free across all Marriott brands for all Marriott Bonvoy members, and it is an extremely easy sign up. In addition, housekeeping services are absolutely available during your stay upon request at check in - again, we apologize that this was not made clear. In terms of room service, we are in the process of returning services such as this. Other hotels are just in a different stage of recovery post-Covid. We hope that our team was able to share the dozens of dining options within steps of our lobby as well as delivery options. If you are still in house, please see the Director of Front Office as soon as you're able to ensure you have the information and services you need. Thank you again for sharing your feedback!
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I booked this hotel for a quick two night stay to shop. I normally trust the Westin brand specifically for a good sleep, amenities etc. I was surprised by the lack of attention to detail and did not find it to be up to Westin standards. Some issues I encountered: - There is no housekeeping service due to covid - No dining/room service and very limited food options - Sheets and pillow cases had stains (should have took pictures) - Pillows were not Westin brand? Stained, mismatched, and felt very cheap. - Bed sagged in the middle and I had to sleep on the side. Not the world famous “heavenly bed” The gentleman at the front desk was lovely and doing his best, but to be honest there was no saving this situation for me. I ended up leaving and going to the Ritz for my second night so I could enjoy the rest of my trip. They had housekeeping and food service so I don’t think it’s a covid thing as much as it’s a staffing issue. That’s fine but then that should be advertised when you book. …
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Date of stay: January 2021Trip type: Traveled solo
Helpful
Response from Gregory White, General Manager at The Westin Galleria Dallas
Responded Jan 15, 2021
Thank you so much for your feedback. We are genuinely sorry that we did not live up to both your expectations of the Westin brand and to our very strong reputation for quality. As a GBAC STAR accredited hotel for cleanliness and infectious disease prevention, we take cleanliness exceedingly seriously. Please connect with hotel senior management as soon as possible so we can investigate the issues from your room. It's important to us to restore confidence in our guests. In terms of the service changes, yes, there have been modifications made (and our rates reflect these) as a direct result of the impact Covid-19 has had on our industry, but every change has been made with our guests' and associates' safety in mind. We were also sorry to hear that, with the dozens of dining options right here at the Galleria, that you didn't find what you were looking for. We would have been more than happy to help. We hope that you can give us another chance in the near future. Thank you again for the feedback!
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PRICE RANGE
$165 - $363 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin galleria dallas hotel dallas, westin galleria dallas, westin dallas, dallas westin
LOCATION
United StatesTexasDallas
NUMBER OF ROOMS
448
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Claim Your Listing Frequently Asked Questions about The Westin Galleria Dallas
Which popular attractions are close to The Westin Galleria Dallas?
Nearby attractions include Galleria Dallas (0.05 miles), Ultimate Escape Game Dallas (0.4 miles), and Obstacle Warrior Kids (0.5 miles).
What are some of the property amenities at The Westin Galleria Dallas?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Westin Galleria Dallas?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Galleria Dallas?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Galleria Dallas?
Yes, valet parking is available to guests.
What are some restaurants close to The Westin Galleria Dallas?
Conveniently located restaurants include Mi Cocina Galleria, The Oceanaire Seafood Room, and Grand Lux Cafe.
Are there opportunities to exercise at The Westin Galleria Dallas?
Yes, guests have access to a pool and a fitness center during their stay.
Does The Westin Galleria Dallas have an airport shuttle?
Yes, The Westin Galleria Dallas offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are pets allowed at The Westin Galleria Dallas?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Galleria Dallas offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Westin Galleria Dallas?
The staff speaks multiple languages, including English and Spanish.