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About
#21 of 228 hotels in Dallas
Location
4.6
Cleanliness
4.6
Service
4.5
Value
4.2
GreenLeaders Silver level
The Westin Galleria Dallas is the gateway to all points north, south, east and west in the Metroplex. Just a short drive from Dallas-Fort Worth International Airport and within walking distance of the Galleria Mall, you'll enjoy access to the best shopping, dining, and entertainment during your stay at our hotel in the heart of prestigious north Dallas, Texas. Stay on track in our 24-hour fitness center, featuring the latest cardio machines and free weights or take a dip in our outdoor pool.
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Property amenities
Free private parking nearby
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Tennis court offsite
Pets Allowed ( Dog / Pet Friendly )
Car hire
Valet parking
Wifi
Paid wifi
Pool / beach towels
Rooftop pool
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast in the room
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Currency exchange
Executive lounge access
Newspaper
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
Safe
Seating area
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
On-demand movies
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Quiet
Languages Spoken
English, Spanish
Location
70Somewhat walkable
Grade: 70 out of 100
30Restaurantswithin 0.3 miles
5Attractionswithin 0.3 miles
Contact
13340 Dallas Pkwy, Dallas, TX 75240
Getting there
Rental CarsSee rental cars from $44/day
1524Reviews27Q+A100Room tips
Reviews
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Rooms are a little dated as well as the bathrooms in them. Needs a renovation. Oceanaire restaurant in the lobby saved us as we got our room later than the posted check in hour. Would look at other options when I return to Dallas.
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Date of stay: February 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Ask for a room away from the expressway
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gregory White, General Manager at The Westin Galleria Dallas
Responded 4 weeks ago
Thank you so much for the feedback! This is very valuable as we work to plan our future renovation. Providing the highest standard of satisfaction to our guests is our top priority. I apologize for the disappointment you experienced during your stay. We would love another opportunity to host you should your travels bring you back to Dallas.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great location. They remember your name. I just stayed again for another two nights. With everything crazy going on in the world, it was nice to meet my business teammates at Galleria and connect about wrestling and growing forward with our plans. But I want to point out that Westin staff made me feel remembered, and at home. The receptionists remembered me, and then my man James at the upstairs bar greeted me with a smile and remembered my favorite drink Wow! I’ll be back.
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Date of stay: October 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
I really really really wanted to like my stay. I came here for business (4 nights) and I did my research as to which hotel to stay at. I chose this one because of the good overall reviews. The place looks nice when you're walking in -- and there were lots of other business meetings/events going on so I figured this was a high-quality hotel. Another note that may be of relevance: I requested a 1 King bed, but only got a 2 bed since apparently, a large group decided to extend their stay. PROS: front desk staff is really friendly, the second floor restaurant had really good food (I was delightfully surprised). These items are why I put 2 stars instead of 1. CONS: Cleanliness of room and BED BUGS. My first night, I noticed things were as clean as I wanted them to be. It was very clear that they didn't vacuum the mattresses, they didn't wipe frequently touched surfaces (light switches, phone, TV remote), and there were two wet spots on the carpet I only found after accidentally stepping in it (it smelled like carpet/spot cleaner --- yeah, I took a huge risk smelling it lol). I placed a note on the desk to please focus on these items and let them clean/reset the room after my first night. When I came back, these items looked exactly the same (the spots did NOT dry???) please see photos. Oddly enough it wasn't until the LAST NIGHT that I got bit. I got lots of bites on my leg in a line/pattern with no bite center -- classic bed bug bites, according to Google. I searched the mattress and could not find/see anything. Then I realized that one of the comforters was down-filled, while the other was synthetic (not sure what material, but the labels were different). I switched comforters in the middle of the night (to the synthetic one) and I didn't get any more bites than I had. So likely, the down-filled comforter had bed bugs in it. Again, I'm really disappointed because I wanted to like this hotel, and the reviews looked relatively good. This was a good lesson for me: just because it is or seems like a high-quality hotel, doesn't exempt them from the chance of having bed bugs. For reference, I was in room 1815, but since it was in the comforter, that thing could be anywhere at this point. I'm currently sanitizing and HOT drying my clothes for an hour whilst putting itch cream on my bites. Such a bummer.…
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Date of stay: September 2022Trip type: Traveled on business
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Gregory White, General Manager at The Westin Galleria Dallas
Responded Sep 27, 2022
We are SO sorry to hear about your disappointing experience. Thank you for the feedback! Upon receiving this information from you, we immediately had the room professionally inspected by an independent third party partner and can report back with absolute certainty that the room and bedding were negative for bedbugs. Our Director of Services is working closely with the housekeeping team to investigate the other issues you brought to our attention, as well. We sincerely apologize for all issues as this is not up to our high Westin standards and our strong reputation for cleanliness as a AAA Best of Housekeeping hotel for the past three years and as the longest running AAA Four Diamond hotel in Dallas. We will be sure to pass on your positive comments to our team, as well. And we hope you will give us another opportunity in the future. Thank you again for the feedback!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good location, clean hotel. Some of the staff is really great, some is really horrible - I've never seen such a hit/miss inconsistency. In the restaurant bar, the guy would not even come out to take my order, made me shout my order across the restaurant. That's a first and disrespectful. There used to be a woman who worked there that was absolutely amazing and a sight for sore eyes. She's probably found a better gig. Wi-Fi cuts in/out - goes from fast to dead to fast - nobody cares - I know this because I've stayed here many times - so good luck doing zoom calls here - your VPN will hiccup too. Also, if you have anything delivered they won't let it up to your room - which if you have biz meetings in your room can be a problem. Really strange as this is in a good neighborhood, not some high crime downtown area that has weirdos wandering around outside. This hotel does not represent the brand. The good news is you can get a good deal, so I guess you get what you pay for. Maybe.…
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Date of stay: July 2022Trip type: Traveled on business
Cleanliness
Service
Sleep Quality
Room Tip: Avoid the lower floor that has windows to the conference center (not outside). They will be noisy...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gregory White, General Manager at The Westin Galleria Dallas
Responded Sep 26, 2022
We sincerely apologize for the disappointing experience you had while staying with us! We can assure you this is extremely unusual for us and we will 100% be using your feedback as a training tool as it seems we have some reeducation to do. Please accept our most sincere apology. We can only hope you will be willing to give us another opportunity in the future to fix this impression. Thank you for the feedback and we apologize again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Worst hotel ever, very dangerous with no respect for the customer, criminals everywhere you look! Please stay away! No service here, I had to go back down to the lobby to get water, and the hotel staff do not care for your safety! Be safe you might as well die
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Date of stay: July 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gregory White, General Manager at The Westin Galleria Dallas
Responded Jul 25, 2022
Hello! We are quite shocked to read your harsh comments and would like to know some more specifics that led you to these accusations, as it is not entirely clear. As the longest-running AAA Four Diamond hotel in all of Dallas, we pride ourselves on our service as well as the care we give our guests. Please reach out to me directly at the hotel so that I can personally address the issues you experienced. We assure you that we will follow through if you give us the opportunity.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I went with my mom and best friend for a quick shopping trip. The hotel is beautiful and very clean. What stood out for me was the incredible service. Every employee we encountered from the front desk, 2nd floor bar, club level attendants, was beyond amazing. Everyone was so warm and welcoming and willing to go above and beyond. Last but not least, the beds and pillows are fabulous!!!
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Date of stay: July 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gregory White, General Manager at The Westin Galleria Dallas
Responded Sep 26, 2022
Thank you for the feedback and we are thrilled you had a wonderful experience! Please visit again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband and I stayed here for a weekend trip. It was the Marriott facility closest to the locations we visited during the weekend. Service was nice and no fuss. Dinner at the restaurant OceanAire (we had reservations) was suite nice.
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Date of stay: May 2022
Value
Rooms
Service
Room Tip: concierge lounge was nicely stocked with snacks and drinks
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gregory White, General Manager at The Westin Galleria Dallas
Responded Sep 26, 2022
Thank you for sharing your experience! We're so happy you had a nice time. Please visit again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I liked the location. Very nice to go to the lobby and enter the mall directly. The room they gave us seemed to be handicapped accessible which had a lot of room. The bathroom was a little smaller. We were placed on a lower floor so we had a inside hotel view from our window. Housekeeping never stopped by and asked if we needed towels or anything during our three day stay. It would have been nice to have them check in on us but maybe that’s their policy now. The only thing that was concerning is that the walls are paper thin. You could hear everything that the person in the room next to you was saying, and probably vice versa. Not very great for privacy. Otherwise all else was ok.
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Date of stay: January 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
I stayed at this hotel while attending a conference in February....It was a great meeting place for the conference, but also a very nice place to stay...My room was immaculate and updated....Bed was comfortable and nice large shower with quality toiletries provided...I loved that I could get dinner in the mall and then get my exercise by walking. There were several great restaurants in the enclosed area and was nice not to leave the hotel to find food to eat....Mall hours were restricted and businesses closed at 8pm, but that was fine...Overall a great stay and would stay there again anytime!
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Date of stay: February 2022Trip type: Traveled on business
Value
Service
Sleep Quality
Room Tip: I would choose a room away from the interstate for a quieter sleep.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Really nice hotel, friendly staff, 2nd floor restaurant excellent for breakfasts, lunch, dinner and great staff too. Ideal location for shopping mall with loads of excellent shops and food places . 12 minutes drive to downtown Dallas, plus gas monkey garage within 7 miles. Room excellent, spotless and well equipped. Would recommend.
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Date of stay: April 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
$206 - $281 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin galleria dallas hotel dallas, westin galleria dallas, westin dallas, dallas westin
LOCATION
United StatesTexasDallas
NUMBER OF ROOMS
448
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Frequently Asked Questions about The Westin Galleria Dallas
Which popular attractions are close to The Westin Galleria Dallas?
Nearby attractions include Galleria Dallas (0.05 miles), XD Ride Adventure (0.06 miles), and American Girl Dallas (0.1 miles).
What are some of the property amenities at The Westin Galleria Dallas?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Galleria Dallas?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Galleria Dallas?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Galleria Dallas?
Yes, free private parking nearby and valet parking are available to guests.
What are some restaurants close to The Westin Galleria Dallas?
Conveniently located restaurants include Grand Lux Cafe, The Oceanaire Seafood Room, and Mi Cocina Galleria.
Are there opportunities to exercise at The Westin Galleria Dallas?
Yes, guests have access to a pool and a fitness center during their stay.
Are pets allowed at The Westin Galleria Dallas?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Galleria Dallas offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Westin Galleria Dallas?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Westin Galleria Dallas?
Many travelers enjoy visiting Historic Downtown Plano (9.2 miles) and Cathedral Santuario de Guadalupe (9.9 miles).