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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 04/28/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Galleria Dallas
Updated 04/28/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#18 of 234 in Dallas
Location
4.6
Cleanliness
4.6
Service
4.5
Value
4.2
GreenLeaders Silver level
The Westin Galleria Dallas is the gateway to all points north, south, east and west in the Metroplex. Just a short drive from Dallas-Fort Worth International Airport and within walking distance of the Galleria Mall, you'll enjoy access to the best shopping, dining, and entertainment during your stay at our hotel in the heart of prestigious north Dallas, Texas. Stay on track in our 24-hour fitness center, featuring the latest cardio machines and free weights or take a dip in our outdoor pool.
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Property amenities
Free private parking nearby
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Tennis court offsite
Pets Allowed ( Dog / Pet Friendly )
Car hire
Valet parking
Wifi
Paid wifi
Pool / beach towels
Rooftop pool
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast in the room
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Currency exchange
Executive lounge access
Newspaper
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
Safe
Seating area
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
On-demand movies
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Quiet
Languages Spoken
English, Spanish
Location
Full view
71Somewhat walkable
Grade: 71 out of 100
43Restaurantswithin 0.3 miles
5Attractionswithin 0.3 miles
Contact
13340 Dallas Pkwy, Dallas, TX 75240
Getting there
Rental CarsSee rental cars from $44/day
1519Reviews26Q+A100Room tips
Reviews
Traveler rating
- 900
- 427
- 101
- 48
- 43
Time of year
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Popular mentions
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Most Recent
My husband and I stayed here for a weekend trip. It was the Marriott facility closest to the locations we visited during the weekend. Service was nice and no fuss. Dinner at the restaurant OceanAire (we had reservations) was suite nice.
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Date of stay: May 2022
Value
Rooms
Service
Room Tip: concierge lounge was nicely stocked with snacks and drinks
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Helpful
I liked the location. Very nice to go to the lobby and enter the mall directly. The room they gave us seemed to be handicapped accessible which had a lot of room. The bathroom was a little smaller. We were placed on a lower floor so we had a inside hotel view from our window. Housekeeping never stopped by and asked if we needed towels or anything during our three day stay. It would have been nice to have them check in on us but maybe that’s their policy now. The only thing that was concerning is that the walls are paper thin. You could hear everything that the person in the room next to you was saying, and probably vice versa. Not very great for privacy. Otherwise all else was ok.
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Date of stay: January 2022Trip type: Traveled
Helpful
+1
I stayed at this hotel while attending a conference in February....It was a great meeting place for the conference, but also a very nice place to stay...My room was immaculate and updated....Bed was comfortable and nice large shower with quality toiletries provided...I loved that I could get dinner in the mall and then get my exercise by walking. There were several great restaurants in the enclosed area and was nice not to leave the hotel to find food to eat....Mall hours were restricted and businesses closed at 8pm, but that was fine...Overall a great stay and would stay there again anytime!
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Date of stay: February 2022Trip type: Traveled
Value
Service
Sleep Quality
Room Tip: I would choose a room away from the interstate for a quieter sleep.
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Helpful
Really nice hotel, friendly staff, 2nd floor restaurant excellent for breakfasts, lunch, dinner and great staff too. Ideal location for shopping mall with loads of excellent shops and food places . 12 minutes drive to downtown Dallas, plus gas monkey garage within 7 miles. Room excellent, spotless and well equipped. Would recommend.
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Date of stay: April 2022Trip type: Traveled
Helpful
I spent 5 days at this property while attending a continuing education conference in Dallas. The staff was wonderful and the room I had was very roomy and clean. I was able to take advantage of the gym and found it to be more than adequate and well-kept. Our classes were held in the conference center. We were provided with breakfast and an afternoon snack each day. There was a good variety of breakfast sandwiches and snacks thoughout the course of the week, and everything was tasty. One of the biggest perks of this property is its proxiity to the Galleria Mall and the local restaurants. There are some wonderul dinner spots within 5 minutes, and there are some great lunch options in the mall. The views from the upper floors are also quite nice. This is definately a hotel I'd be happy to return to.…
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Date of stay: January 2022Trip type: Traveled
Location
Service
Sleep Quality
Room Tip: The upper floors offer great views to the east and west.
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Helpful
I cannot begin to rave about the staff here! They are all wonderful and even thought it was New Years Eve, everyone kept their cool and were so kind! Shout out to front desk Charmain! The room was great, had fun walking to the Galleria. Already book for NYE 2022. Room was clean and I had requested extra towels etc that were already there when I arrived.
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Date of stay: December 2021
Location
Service
Sleep Quality
Room Tip: Stayed on sky club level
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Helpful
Perfect check-in experience. The desk clerk was beyond accommodating. Room was very clean with plenty of space!! Located in the mall, the parking can be a challenge to find a space directly in front of the hotel, but there's plenty of free parking in the garage. Or you can valet and the guys at the stand are fantastic! Plenty of options for food right at the mall or in the area. (Grand Lux is right next door with great food). And Maple Leaf Diner is a must for breakfast just down the road.
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Date of stay: October 2021Trip type: Traveled
Location
Cleanliness
Service
Helpful
Top notch customer service from Neyna and Latisha we have last-minute changes with our groups and they were able to accommodate with no questions asked we really appreciate all the support. That I can do attitude is what we need the most, they deserve the hero of the day award.
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Date of stay: October 2021Trip type: Traveled
Helpful
The stay at the hotel was great. I took my fiancé at this hotel for three nights. The location is really great, along with the rooms and pool. The parking is crazy to find around this hotel. They should have designated parking for hotel guest only. I’ve been to hotels that had designated parking for the hotel only. The check out was what ruined the hotel experience. My fiancé went downstairs to get a luggage cart and asked one of the hotel staff for one. The gentleman told her if she was done being packed, if not then she can’t have one. She said we are finishing things up and could take just less than five minutes. Well the gentleman said she can’t have one until we are done being packed. Then asked my fiancé if she has a room here. I think the gentleman was just rude and honestly sexist to her. Please, keep the staff in check to welcome the guests in the hotel. I came down to get a luggage cart with no problem and when we check out I complained it to the front desk lady and all she said is they are strict about the carts. Well if my fiancé had a problem to get a cart, how come I didn’t have a problem. Overall, great location but disappointing staff.…
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Date of stay: September 2021Trip type: Traveled
Helpful
Response from Gregory White, General Manager at The Westin Galleria Dallas
Responded Sep 21, 2021
Thank you sincerely for the feedback! We are so genuinely sorry that you and your fiancé left here feeling this way. This is truly disappointing and not at all the character and service we are known for at The Westin. Please know that we have already shared this feedback with our most senior hotel leadership and the direct department head responsible for the luggage attendant staff. We will use this as an opportunity for training right away. We hope that you will be willing to give us another opportunity in the future. Thank you again for the feedback and for your business!
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Great check in staff late at night. parking is easy and free, room was great. 24 hour basic room service, or dsome sort of vending / snacks / drinks would have been great, and the showers are tired and could use updating. my room had no tub so if you need that make sure to ask about that.
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Date of stay: August 2021Trip type: Traveled
Location
Cleanliness
Service
1 Helpful vote
Helpful
Response from Gregory White, General Manager at The Westin Galleria Dallas
Responded Sep 21, 2021
Thank you so much for staying with us and for your feedback! It helps us improve. For future, we do have a Sundry market in our lobby that our Front Desk should have been able to assist you with food and drink. Most of our rooms with tubs have 2 Queen beds in them. Our King rooms have large glass stand-alone showers. We are sorry you were disappointed with the lack of a tub. We can be sure to block you in a room with a tub next time!
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PRICE RANGE
$239 - $291 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin galleria dallas hotel dallas, westin galleria dallas, westin dallas, dallas westin
LOCATION
United StatesTexasDallas
NUMBER OF ROOMS
448
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Claim Your Listing Frequently Asked Questions about The Westin Galleria Dallas
Which popular attractions are close to The Westin Galleria Dallas?
Nearby attractions include Galleria Dallas (0.05 miles), XD Ride Adventure (0.06 miles), and American Girl Dallas (0.1 miles).
What are some of the property amenities at The Westin Galleria Dallas?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Galleria Dallas?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Galleria Dallas?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Galleria Dallas?
Yes, free private parking nearby and valet parking are available to guests.
What are some restaurants close to The Westin Galleria Dallas?
Conveniently located restaurants include Mi Cocina Galleria, The Oceanaire Seafood Room, and Grand Lux Cafe.
Are there opportunities to exercise at The Westin Galleria Dallas?
Yes, guests have access to a pool and a fitness center during their stay.
Are pets allowed at The Westin Galleria Dallas?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Galleria Dallas offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Westin Galleria Dallas?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Westin Galleria Dallas?
Many travelers enjoy visiting Historic Downtown Plano (9.2 miles) and Cathedral Santuario de Guadalupe (9.9 miles).