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The Westin Galleria Dallas

13340 Dallas Pkwy, Dallas, TX 75240
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (386)
Panoramas (9)
Room & Suite (179)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 10/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Galleria Dallas
Updated 10/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#18 of 228 hotels in Dallas
Travelers' Choice
GreenLeaders Silver level
The Westin Galleria Dallas is the gateway to all points north, south, east and west in the Metroplex. Just a short drive from Dallas-Fort Worth International Airport and within walking distance of the Galleria Mall, you'll enjoy access to the best shopping, dining, and entertainment during your stay at our hotel in the heart of prestigious north Dallas, Texas.
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Full view
Property amenities
Valet parking
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Paid wifi
Breakfast available
Breakfast in the room
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Currency exchange
Gift shop
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Interconnected rooms available
Room service
Flatscreen TV
On-demand movies
Room types
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
English, Spanish
Hotel links
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1,505Reviews26Q+A100Room tips
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Popular mentions
Alexandra Eva wrote a review Jan 14
Los Cabos, Mexico84 contributions113 helpful votes
I booked this hotel for a quick two night stay to shop. I normally trust the Westin brand specifically for a good sleep, amenities etc. I was surprised by the lack of attention to detail and did not find it to be up to Westin standards. Some issues I encountered: - There is no housekeeping service due to covid - No dining/room service and very limited food options - Sheets and pillow cases had stains (should have took pictures) - Pillows were not Westin brand? Stained, mismatched, and felt very cheap. - Bed sagged in the middle and I had to sleep on the side. Not the world famous “heavenly bed” The gentleman at the front desk was lovely and doing his best, but to be honest there was no saving this situation for me. I ended up leaving and going to the Ritz for my second night so I could enjoy the rest of my trip. They had housekeeping and food service so I don’t think it’s a covid thing as much as it’s a staffing issue. That’s fine but then that should be advertised when you book.
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Date of stay: January 2021Trip type: Traveled solo
Response from Gregory White, General Manager at The Westin Galleria Dallas
Responded 1 week ago
Thank you so much for your feedback. We are genuinely sorry that we did not live up to both your expectations of the Westin brand and to our very strong reputation for quality. As a GBAC STAR accredited hotel for cleanliness and infectious disease prevention, we take cleanliness exceedingly seriously. Please connect with hotel senior management as soon as possible so we can investigate the issues from your room. It's important to us to restore confidence in our guests. In terms of the service changes, yes, there have been modifications made (and our rates reflect these) as a direct result of the impact Covid-19 has had on our industry, but every change has been made with our guests' and associates' safety in mind. We were also sorry to hear that, with the dozens of dining options right here at the Galleria, that you didn't find what you were looking for. We would have been more than happy to help. We hope that you can give us another chance in the near future. Thank you again for the feedback!
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JCB_1975_1504 wrote a review Dec 2020
Muskogee, Oklahoma30 contributions14 helpful votes
I have stayed at this hotel several times over the last 10 years and it has lost it’s magic. My teenage daughters and I stayed here this past weekend and it was quite disappointing. Our tv kept glitching, several times/minute and no resolution by management after 3 requests. There was a continuous humming/vibration sound in the bathroom that was simply annoying. The front desk personnel was unfriendly, couldn’t have cared less about guest needs in general. We were told upon arrival (not advertised online) there was no housekeeping services and no room service. Understandably due to COVID, though their nightly rate did not reflect that. We won’t be returning to this hotel, not worth the price.
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Date of stay: December 2020Trip type: Traveled with family
Response from Gregory White, General Manager at The Westin Galleria Dallas
Responded Dec 8, 2020
I sincerely apologize for not meeting your expectations. As you mentioned, your experience was very unlike your past experiences and the high standards we are known for. So that we can inspect and correct the physical defects you described in your specific room, we would like to ask that you please share more details directly about your stay, including room number and dates of stay (offline via a phone call). I also apologize that our staff response was not up to standards. Once again, with more details we can use your experience as a training opportunity to improve and help team members grow. As you mentioned, COVID-19 has impacted us and forced all hotels to retool and change services to meet the new realities of social distancing and infection prevention. Our cleaning standards have actually increased, focusing very heavily on public area touchpoints and limiting the number of times our associates are physically in Guestrooms. I apologize if it was not communicated that housekeeping services are available upon request and scheduled for a time that the room is unoccupied by the guest – most of our guests appreciate the limited contact and exposure in their guest rooms during this time. Also, while traditional room service has been paused, we do have arrangements with local restaurants in the Galleria to deliver directly to the hotel to cover your lunch and dinner needs. I really would love the opportunity to have dialogue with you offline and find a way to restore your confidence in The Westin Galleria Dallas! Please contact the hotel and ask for the General Manager. We hope that you will give us another try in the near future to show you that we still have the “magic”! Thank you again for the feedback!
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Dentongirl2 wrote a review Oct 2020
2 contributions4 helpful votes
I love this hotel. We have stayed here many times over the years. Our daughter loved American girl so we would stay here and enjoy the AG store. Now she is a teenager, so she and her friends enjoy exploring the mall. The rooms are so spacious and have a luxurious feel. There’s always a wonderful scent in the lobby. The staff are friendly and accommodating. We have stayed in at least seven hotels so far during Covid and this one is no different in terms of services that are currently curtailed. Executive lounge, room service, housekeeping, requiring masks etc - these are consistent with what we have experienced elsewhere. This is a great place to stay.
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Date of stay: October 2020Trip type: Traveled with family
Latoija wrote a review Sep 2020
13 contributions1 helpful vote
Ok, it's about time I let you know. This hotel is GLORIOUS!!! You keep reading reviews and that is ok but I am telling you that you will love this hotel! There is nothing else that you need to read because you have read about 10 reviews already. This is the one! Go for it!
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Date of stay: September 2020
Room Tip: Ask for good view
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Ville girl wrote a review Sep 2020
Hendersonville, TN102 contributions101 helpful votes
Stayed here before covid and was a great stay. Just returned home and it was a miserable stay. As a titanium member, had access to lounge for breakfast and snacks. Now nothing. Not even a bag with muffins and fruit. Visiting our son, we did not have a car so no way to venture out for food when he was working. Corner bakery did not open until 10 and 11 on Sunday. This is not acceptable for guests. Found out that the Westin near intersection of LBJ and 75 has foos service. Will stay there next time or somewhere else. The place did seem slow on Thursday night but Friday and Saturday nights was hopping. I think it is time to bring back services. Stayed in Charleston Poinsett Westin just last weekend and everything was open. Time you did as well.
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Date of stay: September 2020
2 Helpful votes
Response from Gregory White, General Manager at The Westin Galleria Dallas
Responded Sep 8, 2020
Thank you sincerely for your feedback. Covid-19 has had a significant impact on the hospitality industry, and our hotel has been forced to respond by reducing some services and staffing, unfortunately. We are very pleased to be working towards bringing some food and beverage services back over the upcoming weeks as we navigate our recovery. We hope you will give us another chance on your next trip through Dallas.
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$165 - $363 (Based on Average Rates for a Standard Room)
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United StatesTexasDallas
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Frequently Asked Questions about The Westin Galleria Dallas
Which popular attractions are close to The Westin Galleria Dallas?
Nearby attractions include Galleria Dallas (0.05 miles), Ultimate Escape Game Dallas (0.4 miles), and Obstacle Warrior Kids (0.5 miles).
What are some of the property amenities at The Westin Galleria Dallas?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at The Westin Galleria Dallas?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Galleria Dallas?
Yes, valet parking is available to guests.
What are some restaurants close to The Westin Galleria Dallas?
Conveniently located restaurants include Mi Cocina Galleria, The Oceanaire Seafood Room, and Grand Lux Cafe.
Are there opportunities to exercise at The Westin Galleria Dallas?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at The Westin Galleria Dallas?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Galleria Dallas?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Galleria Dallas offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Westin Galleria Dallas?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Westin Galleria Dallas?
Many travelers enjoy visiting Historic Downtown Plano (9.2 miles) and Cathedral Santuario de Guadalupe (9.9 miles).