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Rosewood Mansion on Turtle Creek

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Traveler (234)
360
Panoramas (30)
Video (1)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
The most celebrated hotel and restaurant in Texas. Personalized service with residential style: geared toward celebrations, leisure travel and business travel. Renowned Mansion Restaurant featuring new American cuisine with French influences.
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Property amenities
Restaurant
Room service
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Airport transportation
Babysitting
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair access
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Room features
Air conditioning
Minibar
Accessible rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Residential Neighborhood
Historic Hotel
HOTEL CLASS
Hotel links
Visit hotel website
Offers & Announcements:Breakfast Included
Hotel packages

Location

Full view
80Somewhat walkable
Grade: 80 out of 100
212Restaurantswithin 0.75 miles
38Attractionswithin 0.75 miles
849Reviews
4Q+A
100Room tips
Traveler rating
  • 612
  • 141
  • 55
  • 26
  • 15
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Popular mentions
Check-in was first class--meeting us at the door and taking us up to the room to answer any questions. The view from the room was of the HVAC equipment and we later discovered that there was no hot water. After some investigation by the maintenance staff he showed up with the
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Response from RosewoodDallas, General Manager at Rosewood Mansion on Turtle Creek
Responded 2 weeks ago
Dear Its_on_my_list_2, Thank you for taking the time to share your experience regarding your recent stay at Rosewood Mansion on Turtle Creek. It is clear that your stay was not up to the standards to which we hold ourselves. Please accept my sincerest apologies. I would greatly appreciate the opportunity to speak with you directly to discuss how we may make amends. Until then, I remain at your service. Warm Regards, Andrea Gates | Managing Director andrea.gates@rosewoodhotels.com
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Hotel's Favorite
Our disabled son had a birthday on Tuesday and we celebrated by staying at the Mansion before going to the Dallas Stars game .We got to our suite to find it decorated in Dallas Stars items in honor of his birthday.This was done by the two concierges.The fact that this hotel
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Review collected in partnership with Rosewood Hotels & Resorts
Response from RosewoodDallas, General Manager at Rosewood Mansion on Turtle Creek
Responded Feb 22, 2019
Dear Billbankston, We so appreciate you taking the time to share your experience. We strive to make each stay a memorable one and we couldn't have been happier to help celebrate your son's birthday! Thank you again for sharing this and we look forward to seeing you and your family again soon. Warm Regards, Andrea Gates | Managing Director
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We splurged on this hotel for a romantic getaway and from the pictures, looked absolutely breathtaking. However, was quickly disappointed after stepping inside. The decor is in much need of a makeover. I would give 5 stars if i was rating on service alone as was impeccable. They
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Response from RosewoodDallas, Manager at Rosewood Mansion on Turtle Creek
Responded 2 weeks ago
Dear Lisa K, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and I am truly disappointed that we failed to exceed your expectations as it relates to the room cleanliness and condition of the room. Please note that we are actively addressing all your concerns. I hope to regain your confidence and goodwill. Please feel free to call on me directly at 214.443.4774. Thank you and I remain at your service. Sincerely, Megan Incrocci | Rooms Division Manager megan.incrocci@rosewoodhotels.com
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For what they charge I could not believe how old and dated the rooms are. In the bathroom where a wall phone or some other device was removed the wallpaper was obviously patched in and curling off the wall. The plumbing fixtures in the bath/shower were not even flush with the
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Review collected in partnership with Rosewood Hotels & Resorts
Response from RosewoodDallas, General Manager at Rosewood Mansion on Turtle Creek
Responded 3 weeks ago
Dear Quest00573473287, Thank you for taking the time to share your thoughts concerning your recent visit to Rosewood Mansion on Turtle Creek. It is clear that your stay was not up to the standards to which we hold ourselves. Please accept my sincerest apologies. I would greatly appreciate the opportunity to speak with you directly to discuss how we may make amends. Until then, I remain at your service. Warm Regards, Andrea Gates | Managing Director andrea.gates@rosewoodhotels.com
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I had booked a two night stay at the hotel (where we had stayed before) to visit my son this April. Unfortunately, a family emergency came up and I had to change my travel plans and visit my son on a different date. I called and spoke to the Manager Keone Israel and asked if
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Response from RosewoodDallas, General Manager at Rosewood Mansion on Turtle Creek
Responded 3 weeks ago
Dear Amalfi_Travel, Thank you for taking the time to share your feedback. I would greatly appreciate the opportunity to speak with you directly to lean more about your experience. Until then, I remain at your service. Kind Regards, Andrea Gates | Managing Director andrea.gates@rosewoodhotels.com
Read more
Previous
Can I wear jeans in the restaurant?
If you go to the bar/restaurant, yes, as I did so. If you go to the fine dining restaurant, I would doubt jeans are appropriate there but a quick call would solve that.
1 vote
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Any special rate for tonight
i would call the mansion direct and mention you have seen the review from trip advisor. they usually work with you so they can earn more review. I hope this helps.
0 votes
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I would contact the great staff of concierges at the Mansion on Turtle Creek. They can solve, fix, or make anything happen. They are the best. Good Luck
2 votes
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"Al the rooms are great - I like being at the end of the hallway were it always seems peaceful."
"If you use the pool, would suggest main level floors on the pool side."
"no better place in dallas to stay"
"treat yourself and order room service and watch in house movies to feel that tad bit decadent."
"Room 119. Perfect"
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PRICE RANGE
$367 - $767 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
rosewood mansion on turtle creek hotel dallas
LOCATION
United StatesTexasDallasOak Lawn
NUMBER OF ROOMS
143
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