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The Westin Dallas Park Central

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#80 of 200 Hotels in Dallas
GreenLeadersBronze level
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The Westin Dallas Park Central
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686 Reviews from our TripAdvisor Community

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Showing 675: English reviews
Dallas, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel is located about 25 east of DFW and approximately 17 minutes north of Dallas Love Field; hence, it is conveniently located to many attractions in north Dallas. The rooms are comfortable and quiet. I spent a few weeks at this hotel in the summer of 2016, so I was able to know the the facility very well. Upon... More 

Helpful?
Thank Mark_Boomer_Sooner
jeremiah b, General Manager at The Westin Dallas Park Central, responded to this review

Wow! Thank you for taking the time to complete a review. I am thrilled that you enjoyed your stay and excited to share your feedback with the team. We have a great team of associates who are passionate about our guests. Thank you again for the wonderful compliments, we look forward to seeing you soon. More 

Colorado
Level Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Hotel was undergoing construction while we stayed here so the parking lot and check in process were a bit of a mess but the rooms were clean comfortable and quiet and the staff was always friendly and helpful.

Helpful?
Thank brtom
jeremiah b, General Manager at The Westin Dallas Park Central, responded to this review

Thank you for taking the time to complete a review We look forward to completing our renovation and having you as our guest again More 

Austin, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Westin Dallas Central Park – This property is under “MAJOR CONSTRUCTION”. In all honesty, you should be embarrassed for keeping this property open while you renovate. The work was so loud that I thought it was coming from next door, but I was on the 15th floor and it was coming from the ground floor. The furniture in my room... More 

Helpful?
1 Thank jrocktexas2016
jeremiah b, General Manager at The Westin Dallas Park Central, responded to this review

I am sorry to hear that the noise from construction disturbed your stay We are in the final stages of a multi-million dollar renovation and are giving great care to minimize the impact on our guest experience. I am so disappointed that we failed to do so during your stay. The front entrance is closed as the entire lobby is... More 

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

First the hotel is under construction and I could not find that information anywhere on their website where the receptionist claimed it was listed. I was only in town for one night and thought the Westin has a great reputation so I chose this location that was central to most of the errands I was in town to handle. The... More 

Helpful?
2 Thank Marquetta T
jeremiah b, General Manager at The Westin Dallas Park Central, responded to this review

Thank you for taking the time to complete a review. We value your feedback. Please accept my deepest apologies for the issues you experienced during your most recent stay. The relocation of the front entrance and front desk area has caused some confusion. We continue to adjust our signage and look for ways to reduce the impact of the renovation... More 

Prescott Valley, Arizona
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I took part in a conference for a week at the Westin. There were over 250 attendees. The main problem with the place right now is the fact that there are massive renovations taking place, so services are sporadic and liable to interruption on a continuing basis. In the case of conference attendees, this concerned the elevators in particular. When... More 

Helpful?
Thank Malcolm S
jeremiah b, General Manager at The Westin Dallas Park Central, responded to this review

Thank you for taking the time to complete a review. We value your feedback. Please accept my deepest apologies for the issues you experienced during your most recent stay. The renovation has provided some unique challenges for our guests and property. We continue to look for ways to reduce the impact of the renovation. It is our goal to provide... More 

Southampton Parish, Bermuda
1 review
3 of 5 stars Reviewed July 20, 2016

The driver or Valet of this hotel named Antonio B was one of the kindest drivers/valet I have ever met. He greeted us with a warm pleasant smile and soft spoken voice and went out his way to take us to a grocery store and a restaurant when we first arrived. After his day off he came and apologized for... More 

Helpful?
Thank kveg60
jeremiah b, General Manager at The Westin Dallas Park Central, responded to this review

Thank you for your compliments, Antonio is one of our best. He is a great example of the Westin service culture. I will be sure to recognize him for creating a great guest experience. Thank you Jeremy More 

Littleton, Colorado
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 20, 2016

As a Westin this has a lot of work to do. Granted, they are doing a $35M renovation but my comments have nothing to do with the renovations and all to do with SERVICE and COMMUNICATION. To begin with we were a part of a 300 person meeting for a week. The hotel has 5 elevators. only ONE WAS WORKING!!... More 

Helpful?
Thank Gordon S
jeremiah b, General Manager at The Westin Dallas Park Central, responded to this review

Thank you for completing a review. We value your feedback and I am disappointed we failed to deliver a guest experience you have come to expect from Westin. We are Modernizing the elevators as a part of the renovation. We continue to look for ways to minimize the impact of the renovation on the guests, unfortunately there have been times... More 

Trabuco Canyon, California
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed July 20, 2016

We were recently there for the USA Volleyball Boys National Tournament. I had made a reservation for here to be close to our boys hotel. The lobby was nice, our room was very spacious and newly redone. The staff was friendly and polite. But there were definitely things that slipped through the cracks. They could probably use a little more... More 

Helpful?
Thank Cheri S
jeremiah b, General Manager at The Westin Dallas Park Central, responded to this review

Thank you for taking the time to complete a review. I am disappointed that we failed to deliver on multiple service touch points. We have shared your feedback with the Front Desk and Housekeeping team and will use this as a tool to retrain and improve the guest experience. We look forward to having you as our guest in the... More 

San Francisco
Level Contributor
81 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
2 of 5 stars Reviewed July 18, 2016 via mobile

This is a huge and older hotel perfect for conferences. But not much else. Needs a lot of work and looks like they are starting construction. But it's sad looking. Old tired. And the hallways smell. Smell old. As a Platinum 100 I was given a normal old room -- not even one of the remodeled rooms. Forget an upgrade.... More 

Helpful?
1 Thank mpolatin
jeremiah b, General Manager at The Westin Dallas Park Central, responded to this review

We are in the final stages of our 35 million dollar renovation and could not be more excited. I am sorry you were put in an old rooms. As a platinum member I would want to see your loyalty rewarded. please let me know the next time you are in the area and I will make sure your Platinum status... More 

Ada, Kansas
Level Contributor
12 reviews
3 of 5 stars Reviewed July 14, 2016 via mobile

Construction was going on so hard to say really. Not much stuff in walking distance some staff at the front desk tend to ignore you if you need something. The rooms were clean and comfortable and you would expect from a Westin. Overall not the best probably wouldn't stay again. Oh yeah the main thing I didn't like about it... More 

Helpful?
Thank leedoggee
jeremiah b, General Manager at The Westin Dallas Park Central, responded to this review

Thank you for completing a review. We are I the final stages of our renovation and we would love to have you as our guest again in the near future. We have three option for Parking -Valet(paid) -Parking Garage(Paid) -above ground (complimentary) Please let me know if I can be of any further assistance. More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Westin Park Central is near North Park Mall, The Galleria Dallas, Dallas Arts District, and several corporate headquarters. Our hotel has 42,000 sq ft of meeting space and free area transportation ... more   less 

Additional Information about The Westin Dallas Park Central

Address: 12720 Merit Dr, Dallas, TX 75251-1206
Location: United States > Texas > Dallas
Price Range: $99 - $217 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Dallas Park Central 4*
Number of rooms: 536
Reservation Options:
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Also Known As:
The Westin Park Central Hotel Dallas
Westin Park Central
Westin Hotel Dallas
Westin Dallas
Dallas Westin
Hotel Style:
#17 Green Hotel in Dallas
#30 Luxury Hotel in Dallas
#68 Business Hotel in Dallas
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