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The Westin Dallas Park Central

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12720 Merit Drive, Dallas, TX 75251-1206
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Dallas Park Central
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#15 of 221 hotels in Dallas
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Bronze level
The Westin Dallas Park Central is a North Dallas, Texas hotel near North Park Mall, The Galleria Dallas, Dallas Arts District, and several corporate headquarters. Our hotel has 42,000 sq ft of meeting space and free area transportation
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Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Restaurant
Game room
Billiards
Babysitting
Paid private parking on-site
Wifi
Paid internet
Outdoor pool
Breakfast available
Breakfast buffet
Vending machine
Pets Allowed ( Dog / Pet Friendly )
Car hire
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Fireplace
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Green
Languages Spoken
English
Hotel links
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693Reviews9Q+A99Room tips
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Popular mentions
geekle wrote a review Aug 2020
TX74 contributions17 helpful votes
The room had a sanitation seal, which I thought would reflect a clean room. Was I wrong. Took the remote out of the sleeve and it had food stuck on it. Front desk sounded put out when I called to complain. They sent an engineer up with another remote. Not sealed, handed right to me, but hopefully clean. No tissues provided. Limited toiletries. Come prepared. I know that COVID has changed the process of staying in hotels, however I would still like to hear thank you for being a Titanium member. Other hotels still make an effort, not here.
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Date of stay: August 2020Trip type: Traveled on business
1 Helpful vote
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Response from John Studds, Guest Services / Front Office at The Westin Dallas Park Central
Responded Aug 16, 2020
geekle, thank you for taking the time to post a review of your stay with us. I was concerned to read your feedback. Please accept my apologies. The feedback allows us to see our product/services through the eyes of the guest and adjust accordingly.
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Sam M wrote a review Aug 2020
Dallas, Texas, United States59 contributions18 helpful votes
This review is as candid as I can be. Very nice hotel. comfy beds- great views- easy to get to - nice gym - sun at the pool all day - recognize and reward Bonvoy status. Good food. Clean. Inexpensive.... The last one is the only problem with this property. Yes, you are reading my review correctly - I wish they would charge more. From the less than savory "personalities" hanging out in the parking lot and pool it is obvious that locals having "get togethers" frequently use this hotel because of the price point. I realize its a tough time in the industry right now but the quality of this hotel doesnt match up with the quality of some of the guests. This isnt a blanket statement but just my experience from this stay. Maybe I was just unlucky. BUT Pricing will always affect the WHO stays somewhere. The staff here really do care and put in extra effort. My man Jonathan even offered to have someone come make up the bed so I could nap 45 mins before check out when the cleaning staff jumped the gun while I was swimming.I declined but it was the general attitude at the front, restaurant and property to got he extra mile.
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Date of stay: July 2020
Cleanliness
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Room Tip: the higher the better
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1 Helpful vote
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DyhreFam wrote a review Mar 2020
Frisco, Texas1 contribution
The hotel was affordable yet very nice and clean, with excellent service. We were even given free meal vouchers. Very close to Dallas attractions and in a safe area of town. The food at the restaurant was great and so were the drinks.
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Review collected in partnership with this hotel
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Even though it was a smoke free room, I did notice a old lingering cigarette smell. The room was...
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Response from Maher J, General Manager at The Westin Dallas Park Central
Responded Mar 23, 2020
Dear DyhreFam, Thank you for taking the time to share your feedback after your stay with us at The Westin Dallas Park Central. We are glad you enjoyed your stay. We look forward to your next visit. Best regards,
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royalplumbingand2020 wrote a review Mar 2020
Longview, Texas1 contribution1 helpful vote
There were a few things in our room, that made the niceness of it diminish as we stayed. We were only there 2 nights and 3 days. The shoe molding was torn away from the wall on one side of the room, the hall light bulb was out and the duvet cover was absolutely TERRIBLE which made for 2 nights rough sleeping. The blanket inside the duvet slipped down and was very uncomfortable as we kept pulling it up to get the blanket over us.
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Review collected in partnership with this hotel
Date of stay: March 2020
Value
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Service
Sleep Quality
1 Helpful vote
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Response from Maher J, General Manager at The Westin Dallas Park Central
Responded Mar 19, 2020
Dear royalplumbingand2020, Thank you for taking the time to share your feedback after your stay with us at The Westin Dallas Park Central. Your feedback is very important to us. I would like to apologize for the inconvenience that was caused to you due to the conditions of the room. I am very sorry we compromised your satisfaction by not adhering to the standards we have in place. Please rest assured we will share your feedback with our team so we may learn from our mistakes. It's our hope that you don't take this experience as representative of service levels at our hotel and you give us another chance upon your next trip to Dallas. Again, thank you for your time and feedback. Best regards,
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fonsblue wrote a review Mar 2020
1 contribution
Great hotel with a really good price. I was greeted quickly and in a friendly manner by a hotel employee. They had my information ready and my check-in was less than 5 minutes. The lobby was beautiful and clean.
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Review collected in partnership with this hotel
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
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Response from Maher J, General Manager at The Westin Dallas Park Central
Responded Mar 18, 2020
Dear fonsblue, Thank you for taking the time to share your feedback after your stay with us at The Westin Dallas Park Central. We are glad you enjoyed your stay. We look forward to your next visit. Best regards,
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PRICE RANGE
$104 - $196 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin park central hotel dallas, westin park central, westin hotel dallas, westin dallas, dallas westin
LOCATION
United StatesTexasDallas
NUMBER OF ROOMS
536
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Frequently Asked Questions about The Westin Dallas Park Central
Which popular attractions are close to The Westin Dallas Park Central?
Nearby attractions include Watermark Community Church (0.4 miles) and Hamilton Park (0.6 miles).
What are some of the property amenities at The Westin Dallas Park Central?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Westin Dallas Park Central?
Top room amenities include air conditioning, a flat screen TV, and a fireplace.
What food & drink options are available at The Westin Dallas Park Central?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at The Westin Dallas Park Central?
Yes, paid private parking on-site, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to The Westin Dallas Park Central?
Conveniently located restaurants include In-N-Out Burger, Burger Bueno, and Benihana.
Are there opportunities to exercise at The Westin Dallas Park Central?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at The Westin Dallas Park Central?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Dallas Park Central?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Dallas Park Central offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to The Westin Dallas Park Central?
Many travelers enjoy visiting Historic Downtown Plano (7.8 miles), Cathedral Santuario de Guadalupe (9.4 miles), and John Neely Bryan Cabin (10.0 miles).