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The Westin Dallas Park Central

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#83 of 200 Hotels in Dallas
GreenLeadersBronze level
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The Westin Dallas Park Central
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695 Reviews from our TripAdvisor Community

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Showing 684: English reviews
San Antonio, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

I stayed at this property two years ago for a Supernatural convention and was excited to come back, since it had been so nice the first time around. My mistake. The desk clerk confirmed that we booked a double room and when we got to the room, it was a king. We came back downstairs and the guy got lippy... More 

Helpful?
2 Thank lindieface
Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Construction is one thing I understand renovations and all. However to do this during a major even and have 3 parking attendants and at one point only one waitress for the only restaurant on site was shear poor management. The elevator lines looked like the wait for magic mountain at Disney since some were non working and others had people... More 

Helpful?
2 Thank tardis71980

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Norman, Oklahoma
Level Contributor
7 reviews
1 of 5 stars Reviewed 1 week ago

I was at the Westin Dallas Park Central for the Supernatural convention. Worst hotel experience ever. The hotel was under construction, elevators were not working properly ( someone got stuck had to call the fire dept. ), the AC was awful, the staff was rude and not really around much, the food was overpriced ( $2 for a can of... More 

Helpful?
Thank Steph8802
1 review
4 of 5 stars Reviewed 2 weeks ago

I've stayed at this hotel 3 times and always found the hotel to be nice. This trip, the construction has been a nuicance and my room has been lacking some things , but we have encountered the best in guest services. Sashe, who works at the front desk, and Tim, who handles valet parking, are exceptional employees. Both have been... More 

Helpful?
Thank Kristy M
Dallas
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Beautiful hotel We have stayed at in the past. The hotel is undergoing renovations. The good - it is beautiful & rooms are very nicely done. Love the decor choices & the view from the 11th floor beautiful at night. The front desk staff very polite and helpful. Covered parking garage & valets super about us bringing in props etc... More 

Helpful?
Thank ReallySadie
Jeremy B, General Manager at The Westin Dallas Park Central, responded to this review

We deeply regret that the construction negatively impacted your stay. We worked hard to make up for the inconvenience but at times we fell short. This past weekend was particularly difficult with the volume of guests and the final push to complete the Lobby renovation. We know that we did not provide the experience you expected. I also want to... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago via mobile

Between the jack hammers that start before 8 in the morning and continue all day and all the other construction sleeping and working are out of the question. Not to mention the questionable measures they have gone to such as taping off the smoke detectors even on occupied floors. We also were not told of the construction when we booked... More 

Helpful?
1 Thank Rebecca L
Jeremy B, General Manager at The Westin Dallas Park Central, responded to this review

Thank you for taking the time to write a review regarding your stay. I am disappointed to hear that you did not receive a notification regarding our renovation. I want to apologize for any inconvenience this may have caused you and that your stay was not so enjoyable due to our renovation. We hope to have an opportunity to welcome... More 

Level Contributor
77 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

We stayed here because we were driving from New Orleans to Denver. The first problem was trying to find where to park. The signs are not easy to follow and all the roads are one way so we drove around the block looking for where to park. We were given a corner king size room which was large, beautiful and... More 

Helpful?
Thank Allilluu
Jeremy B, General Manager at The Westin Dallas Park Central, responded to this review

Thank you for taking the time to complete a Westin survey. We know your time is valuable, and we appreciate your feedback. I see that you were not completely satisfied with your stay, and I apologize that your restaurant experience was not perfect. We hope that you will give us another opportunity to serve you. Jeremy Berlin General Manager More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago via mobile

The room was nice and the bed was very comfortable. The construction didn't bother us at all. Only complaint is I think that paying $16 for a guest to park is crazy! If your staying at the hotel parking should be free. Hotel employees where very nice.

Helpful?
Thank hiphuggerjeans
Jeremy B, General Manager at The Westin Dallas Park Central, responded to this review

Thank you for taking the time to complete a Westin survey. We know your time is valuable, and we appreciate your feedback. Thank you for being so understanding during our renovation. I apologize for the inconveniences of having to pay for parking. Thank you again, and we hope to serve you in the future. Jeremy Berlin General Manager More 

Mineola, Texas
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I was very disappointed with my stay here. My two children and I booked this hotel with a room with two beds. When we got there (first we had to look for and locate the check in desk because we couldn't find it while under construction and no one bothered to show us where to go) after check in time... More 

Helpful?
2 Thank Mdwtc
Jeremy B, General Manager at The Westin Dallas Park Central, responded to this review

Thank you for taking the time to fill out a survey regarding your Westin stay. We are in the final stages of a multi-million dollar renovation and are giving great care to minimize the impact on our guest experience. I am so disappointed that we failed to do so during your stay and that you experienced unacceptable service while you... More 

Dallas, Texas
1 review
5 of 5 stars Reviewed August 12, 2016

This hotel is located about 25 east of DFW and approximately 17 minutes north of Dallas Love Field; hence, it is conveniently located to many attractions in north Dallas. The rooms are comfortable and quiet. I spent a few weeks at this hotel in the summer of 2016, so I was able to know the the facility very well. Upon... More 

Helpful?
Thank Mark_Boomer_Sooner
jeremiah b, General Manager at The Westin Dallas Park Central, responded to this review

Wow! Thank you for taking the time to complete a review. I am thrilled that you enjoyed your stay and excited to share your feedback with the team. We have a great team of associates who are passionate about our guests. Thank you again for the wonderful compliments, we look forward to seeing you soon. More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Westin Park Central is near North Park Mall, The Galleria Dallas, Dallas Arts District, and several corporate headquarters. Our hotel has 42,000 sq ft of meeting space and free area transportation ... more   less 

Additional Information about The Westin Dallas Park Central

Address: 12720 Merit Dr, Dallas, TX 75251-1206
Location: United States > Texas > Dallas
Price Range: $101 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Dallas Park Central 4*
Number of rooms: 536
Reservation Options:
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Also Known As:
The Westin Park Central Hotel Dallas
Westin Park Central
Westin Hotel Dallas
Westin Dallas
Dallas Westin
Hotel Style:
#17 Green Hotel in Dallas
#30 Luxury Hotel in Dallas
#68 Business Hotel in Dallas
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