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Renaissance Dallas Hotel

#36 of 197 Hotels in Dallas
Certificate of Excellence
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2222 Stemmons Freeway, Dallas, TX 75207
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1 room 1 adult
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676 Reviews from our TripAdvisor Community

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Houston, Texas
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

On a very recent trip to Dallas, my family and I decided to stay at the Renaissance Dallas Hotel. The overall quality of the hotel is fine. The restaurant staff are very helpful, the rooms are neat and tidy, the location is okay and overall the experience is fine. Unfortunately the experience takes a quick downturn if you ask the... More 

Helpful?
Thank R J
Level Contributor
99 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for a meeting which was also held in the hotel. Very nice location close to Love field and downtown area. Great service and rooms as well as great meeting service and food at the meeting. Only negative was the proximity to the adjacent freeway. The traffic noise in the rooms was nonstop. After putting in my earplugs... More 

Helpful?
Thank ftrdds
Denver, Colorado
Level Contributor
646 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 185 helpful votes
4 of 5 stars Reviewed 1 week ago

I spend over 100 nights a year at Marriott properties and I always love the hotels in their Renaissance line. This is an older hotel, but it has been kept up to date. In fact the lobby bar/restaurant was very new and while I didn't eat there...the food looked great and it was PACKED on a weekend. Customer service was... More 

Helpful?
Thank cubfaninco
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

After a long day of travel and long day of work I arrived to the hotel around 6:30pm. I get greeted and given my room. I'm told by please tell front desk lady "you have one of our best rooms". It's in the top floor, 30th. Take the (shaky) elevator to my room. Great view! Horrible room! Why? The elevator... More 

Helpful?
1 Thank Chris M
Chandana W W, Guest Relations Manager at Renaissance Dallas Hotel, responded to this review

Thank you for taking the time to review your stay with us. We’re very sorry you experienced an undesirable stay and level of customer service. The issues you mentioned are not typical of our hotel and we are incredibly sorry for every inconvenience. Please contact me directly for further assistance with any of these matters at 214-631-2222. We appreciate you... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed in Dallas on MLK weekend just to get out of town. It was very nice! We stayed on the 12th floor and it had a lovely view of the city. I only ordered room service once, and it was pretty good (love the seasonal fruit). The exercise room was updated and clean. It's right by downtown and right... More 

Helpful?
Thank Frenchy14
Chandana W W, Guest Relations Manager at Renaissance Dallas Hotel, responded to this review

Just wanted to thank you for your recent stay here at Renaissance Dallas Hotel! So glad you were able to experience our authentic Renaissance hospitality. We look forward to seeing you soon. Chandana More 

Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The rooms are comfortable and many have great views. The staff is courteous and the location is very convenient for business travel. The room service was not great, but most room service food leaves something to be desired.

Helpful?
Thank Kim P
Chandana W W, Public Relations Manager at Renaissance Dallas Hotel, responded to this review

Thanks for your kind comments about your recent stay with us. Hope to see you return again soon. Safe travels. More 

Los Angeles, California
Level Contributor
392 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 176 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here on a recent business trip to Dallas. The Hotel is comfortable and clean. It has on-site parking. While the lobby is rather small and unimpressive,check-in and the staff were very professional and courteous as you'd expect at a Renaisance property. The room was clean and well appointed. The hotel gym on the top floor was excellent and... More 

Helpful?
Thank bccrab
Chandana W W, Guest Relations Manager at Renaissance Dallas Hotel, responded to this review

Thank you for your comments. We are very fortunate to have so many great reviews here on TripAdvisor and I greatly appreciate you adding your experience. Chandana More 

West Bend, Wisconsin
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Went in July for a work conference. Clean rooms overall with great view of Dallas (from afar). Hotel is built in industrial area. Staff seemed friendly, but check our took much longer than anticipated with a somewhat rude staff.

Helpful?
Thank Brooke K
Dallas, Texas
Level Contributor
158 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is very nice; lobby area with restaurant/bar, meeting rooms and concierge lounge all professionally-done, less conservative than your typical Marriott. I'm not crazy about the specific neighborhood where it's located; however, it is 10-15 minutes from Love Field, 20-25 minutes from DFW Airport and 10 minutes to downtown Dallas. Rooms are nice; my room faced North, toward UT... More 

Helpful?
Thank Warren B
1 review
2 of 5 stars Reviewed 5 weeks ago via mobile

Considering that this is a conference, it is stunning that they do not have enough beds. We had a reservation for 4 adults and 2 beds. We checked in and were assigned 1 king bed and one cot. We waited in line for 45 minutes to find out this news. This is an incredibly disappointing experience and I will never... More 

Helpful?
Thank Gayle R
Jane S, Manager at Renaissance Dallas Hotel, responded to this review

Dear Gayle - I am so sorry to hear about your disappointing experience. I understand that you spoke with our Director of Operations and I hope that everything is satisfactory. If you need anything else, please do not hesitate to let us know. Warm regards, Jane Schoonhoven, Executive Assistant More 

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