We stayed at the Hyatt for a conference. We were able to check in early- which was very much appreciated and a welcomed surprise. We were all disappointed with the maid service- one colleague did not get her room serviced at all, and my service did not refresh any of the coffee/cups/toiletries. There also was no option for quick check-out.... More 

The parking was atrocious, first off. Then the food was piss poor...the service was mediocre...the smiling faces on the front desk was welcoming....but, I've been to better hotels....I should've stayed at the Omni...but, they were booked...

Loved the hotel, the staff and the restaurants were very good. My one compliant is that my room was right above the train. The staff should have explained that to me. They lead me to believe that my room would overlook the city not be on top of the train.

Decent rooms..but did not get any gold passport benefits. Ordered room service twice..BOTH times orders delivered NOT AS REQUESTED: FIRST TIME SANDWICH PREPARED WRONG DESPITE TWO ASSURANCES IT HAD, NEXT NIGHT FILET ORDERED MEDIUM DELIVERED VERY RARE. Bad quality control in kitchen. Parking expensive.

I am just finishing a four night stay here, and have been quite happy with the room and value. Room is good sized for a city hotel, and nice and quiet. Everything is clean and works well, and the bed is quite comfortable. Reliable Internet and comfortable seating are appreciated.

The hotel was very nice at first glance. Then the kiosks in the lobby were all out of order, no transportation from the airport (although first call the receptionist looked me up and said, "I see your reservation here. take the courtesy shuttle....he will be looking for you." Which turned out to be for a different Hyatt and I had... More 

My food I had ordered was ruined due to ants being in my room. This was the worst Hyatt I've ever stayed in. I normally rave about this hotel chain. I asked to change rooms but didn't get to change. They told me they sprayed the room down while I was gone to get rid of the ant problem. Later... More 

The hotel was very clean, staff friendly & helpful, breakfast buffet was excellent. The bed's were a bit too soft for my liking (personal preference). The pool, however, was awful; it was very small - not at all what one expects for price & quality of the hotel.