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    Crowne Plaza Hotel Dallas Downtown

    1015 Elm St, Dallas, TX 75202-3126
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    9/3/2017 9/4/2017
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    $88
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    Traveler (257)
    Room & Suite (144)
    Dining (30)
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    Overview
    • Excellent36%
    • Very good23%
    • Average21%
    • Poor10%
    • Terrible10%
    Travelers talk about
    Free Wifi
    Parking
    Breakfast Buffet
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness center
    Concierge
    Pets Allowed
    Wheelchair access
    Business Center
    Dry Cleaning
    Housekeeping
    Self-Serve Laundry
    Shuttle Bus Service
    3.5 Star Hotel
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    Rooms
    Sep 3Sep 4
    |
    1 room, 2 adults, 0 children
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    Reviews (1,285)
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    There are newer reviews for Crowne Plaza Hotel Dallas Downtown
    See the most recent reviews

    401 - 405 of 1,210 reviews

    Reviewed July 15, 2015 via mobile

    If you want things around the hotel this is not the place to stay. Did not feel comfortable walking in any direction from the front door. Room was ok, very dark. Front desk refused to assist me with modifying a room charge that was not...More

    1  Thank Chrisbo45
    Response from Brian A, Front Office Manager at Crowne Plaza Hotel Dallas DowntownResponded July 16, 2015

    Dear Chrisbo45, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinions with us. We are sorry you did not enjoy your stay with us and the area around our hotel. Though appearances may be deceiving, the area...More

    Reviewed July 14, 2015

    The lobby area is fine and you could almost think this is going to be a nice hotel. However, the hallways are grubby, the dining area is dark and dingy and the food substandard. The pool area is dirty, the pool furniture mostly broken, the...More

    Thank Gerard F
    Response from Brian A, Front Office Manager at Crowne Plaza Hotel Dallas DowntownResponded July 15, 2015

    Dear Gerard F, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. We appreciate all of our guests honest feedback, and wish we had known prior to your departure how you felt about our location. When given...More

    Reviewed July 13, 2015

    Hotel is an excellent location in downtown Dallas. It's very close to the JFK Museum and other attractions within downtown. What a little dated the room was large and comfortable I'm very clean. Parking in the garage next door is $16 per night and it...More

    Thank Matt B
    Response from Brian A, Front Office Manager at Crowne Plaza Hotel Dallas DowntownResponded July 14, 2015

    Dear Matt B, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your woderful five star review. We appreciate your comments and are glad you enjoyed your stay with us. Again, thank you for staying with us and we hope...More

    Reviewed July 11, 2015

    I have three great things to say about this establishment. One is Micheal the Front Desk Supervisor was Fantastic, The valet guys were very friendly and helpful as well as your housekeeping staff. Now that I got that out of the way. Don't let the...More

    5  Thank Tiffani H
    Response from Brian A, Front Office Manager at Crowne Plaza Hotel Dallas DowntownResponded July 12, 2015

    Though I am regularly in meetings with upper management and ownership of the Crowne Plaza Dallas Downtown, there is no reason for anyone to screen my calls. In most circumstances, my professional service staff is able to assist most of our guests with their issues,...More

    Reviewed July 11, 2015

    Upon arriving the staff was very pleasant to talk to and get me checked in. The parking garage was adequate. The elevators take your room key before operating. What I found strange that even if you are leaving your room to go down to a...More

    Thank Curtis K
    Response from Brian A, Front Office Manager at Crowne Plaza Hotel Dallas DowntownResponded July 12, 2015

    Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your comments. We are sorry you did not enjoy your stay with us. We will look into why the pool area was not kept clean throughout your stay....More

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    About
    Amenities
    • Top amenities
    • Fitness Center with Gym / Workout Room
    • Pool
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Business Center with Internet Access
    • Shuttle Bus Service
    • Room Service
    • Airport Transportation
    • Meeting Rooms
    • Banquet Room
    • Self-Serve Laundry
    • Conference Facilities
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Room amenities
    • Refrigerator in room
    • Things to do
    • Fitness Center with Gym / Workout Room
    • Pool
    • Restaurant
    • Bar/Lounge
    Details
    • Price range
    • $96 - $220 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 293
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Travelocity, Hotels.com, IHG, Orbitz, Priceline, Expedia, Hotwire, Cancelon, TripOnline SA, Cheap Tickets, Agoda, getaroom.com and HotelQuickly so you can book your Crowne Plaza Hotel Dallas Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Texas >
    • Dallas >
    • Downtown Dallas
    • Also Known As
    • Dallas West End Hotel ,
    • West End Hotel Dallas ,
    • West End Dallas
    Add Photo Photos
    Traveler (257)
    Room & Suite (144)
    Dining (30)
    Pool & Beach (25)
    Hotel & Grounds (180)
    Bathroom (12)
    Business Center & Event Rooms (12)
    Nearby
    Sponsored by:
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    .34 miles away
     
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    .47 miles away
     
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    .54 miles away
     
    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    maryhmcdow
    July 18, 2017|
    AnswerShow all 2 answers
    Response from Hunter R | Reviewed this property |
    The pool is on the top floor and yes it is a rooftop pool but it is very out dated/A bit rundown. I'm not sure where the fitness center is I did not visit the fitness center.
    0
    Votes
    CARLAES
    June 17, 2017|
    AnswerShow all 2 answers
    Response from Caitlin L | Reviewed this property |
    no idea. try to check Google maps
    0
    Votes
    Jason Y
    May 8, 2017|
    Answer
    Response from Phyllis P | Reviewed this property |
    Do not know. Did not utilize the tv input etc. Only turn tv / radio on & off while in room.
    -1
    Votes
    Room Tips
    "Higher floor rooms have the best views"
    Read review
    "Try to get a room on a higher floor"
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    "10th floor is right above the pool"
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    "Ask for a balcony view!"
    Read review
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