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Crowne Plaza Hotel Dallas Downtown

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Crowne Plaza Hotel Dallas Downtown
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1,122 Reviews from our TripAdvisor Community

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Showing 1,058: English reviews
Medellin, Colombia
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

I was in Downtown Dallas to attend CEDIA 2016 at the convention center. This hotel is within walking distance to the convention center, very convenient. There are also a lot of restaurants within walking distance that makes is easy if you don’t rent a car like me. Hotel was clean. Staff was very responsive to my needs and prompt with... More 

Helpful?
Thank kassidyrm
San Diego
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Had the opportunity to stay in this hotel for a business trip. The hotel is walking distance to the convention center, and great dining. Room I got was good size, and very clean. The small fridge in the room was a plus. Pricey, but I think well worth it. I do recommend taking a cab to and from DFW, flat... More 

Helpful?
Thank Jaime C
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Jaime C, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star experience. We appreciate the feedback and wish you many happy returns. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown More 

Los Angeles, California
Level Contributor
27 reviews
7 hotel reviews
2 of 5 stars Reviewed 4 days ago NEW

I and my boyfriend went to Dallas for a weekend. We were looking for a value deal and Crown Plaza seemed to be a good option. Hotel is conveniently located. However, this was the only plus in the end. Summary: Location: good Overall hotel impression: won't recommend Cleanness: fair Room size: ok Parking: paid Street view: nor appealing or cozy,... More 

Helpful?
Thank MikeAlen
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear HaimFed, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. We appreciate the feedback and wish you many happy returns. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown More 

Travelers are raving about these Dallas hotels

Manchester, United Kingdom
Level Contributor
34 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

The air conditioner was very noisy in this hotel and others travelling had the same issue in their rooms. Breakfast food was quite good. The restaurant has an odd vibe as it is like a disco and the lighting changes colour like yellow and red lights!

Helpful?
Thank LouD46
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear LouD46, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. We appreciate the feedback and are so sorry if our A/C was noisier than you are used to. Thank you again for staying with us. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown More 

Clermont, Florida
1 review
1 of 5 stars Reviewed 5 days ago NEW via mobile

Jonathan and Taylor at front desk are worst. Paid for balcony doesn't work. Dirty sheets. No manager ever to help us. Never offered any accommodations. 3 hour late check in and again no accommodations for the terrible hospitality experience.

Helpful?
Thank melmel8813
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear melmel8813, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your unfortunate opinion of our property and services. We appreciate the feedback and are so sorry that you felt that Jonathan and Taylor at the front desk did not respond appropriately to your own unfortunate behavior. From all of our notes regarding your... More 

Independence, Missouri
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW via mobile

Super hard beds. We reserved a king for $180.00 turns out they were out so they gave us two fulls. I don't know how long it has been since I have been in a full bed but they are TINY also the was the first night of our honeymoon on the way down to the coast. Bad experience. We both... More 

Helpful?
Thank 0sarahelizabeth0
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear 0sarahelizabeth0, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. We are so sorry that we were not what you expected of a Downtown hotel property and that you would prefer to have stayed in the suburbs. There are dozens of bar and grilles close to our location that would be... More 

Brisbane, Australia
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 6 days ago NEW via mobile

I stayed here this week, never again! This would have to be the worse Crowne Plaza I have ever stayed in around the world. Rooms are very outdated, handle fell of the shower when you turned it on, mid shower the water went boiling hot then cooled again, a/c in the bedroom blew straight on you so we had to... More 

Helpful?
Thank GrantSeeley
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear GrantSeeley, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown More 

New Castle, Indiana
2 reviews
3 of 5 stars Reviewed 6 days ago NEW

The location of this hotel was perfect. The hotel is outdated and in bad need of updating. The Showers did not drain well. But the rooms were kept clean. I would have to say the worst part of the experience was the Valet and shuttle service. ( not owned by the hotel. Sub contracted) although the valet employee's seamed friendly... More 

Helpful?
Thank rcecil2016
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear rcecil2016, thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown More 

Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Best deal for your $ for a Downtown Dallas Lunch! Our server, Dwight, is the best! Always attentive. The menu rotates, so check it out! Monday- Asian, Tuesday- BBQ, Wed - Mexican, Thur - Home Cooking, Fri - Pasta. GAR

Helpful?
1 Thank pynkaboo
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Valued Guest, Thank you for the wonderful review regarding our lunch buffet. We appreciate the feedback and will see you again soon. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown More 

Quebec City, Canada
Level Contributor
80 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 1 week ago

IHG hotels usually pride themselves to recognize their status members, but this was not the case here. Checkin was an expedited process during which I never really felt welcomed. Easy to get and good location for downtown Dallas. While the rooms are clean, they are definitely in need of a refresh. Old furniture, outdated carpeting, etc. There was many dehumidifiers... More 

Helpful?
Thank Elmarto
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Elmarto, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and are in the planning stages of a major renovation. Thank you again for staying with us. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Ideally situated in the heart of downtown, the Crowne Plaza® Hotel Dallas - Downtown provides travelers a home base with a short walk to the Dallas Convention Center and just six miles from Love Field Airport. Contemporary decor, elegant furnishings and signature Crowne Plaza® amenities provide a haven for business and leisure guests alike.Corporate and professional travelers enjoy easy access to the West End, Bank of America Plaza, Uptown McKinney Avenue, Renaissance Tower and Earl Cabell Federal Building. 30,000 sq. ft. of meeting space for up to 600, and perks such as a Crowne Meetings Director, a two-hour RFP response and a Daily Meeting Debrief. Our facility is certainly "The Place to Meet" among hotels in downtown Dallas, Texas and a great place to host a wedding, banquet or reception.Leisure guests also appreciate our hotel's convenient downtown locale. Dallas attractions, such as the West End district, American Airlines Center and the House of Blues, are less than a mile away, so you can easily walk to some of the major Dallas destinations.The Crowne Plaza® hotel Dallas - Downtown meets the needs of our guests with quality amenities, including 24-hour Fitness and Business Centers, an outdoor pool and our THRIVE Restaurant & Nightclub. Take advantage of the complimentary shuttle and sleep well with Crowne Plaza Sleep Advantage® amenities. ... more   less 

Additional Information about Crowne Plaza Hotel Dallas Downtown

Address: 1015 Elm St, Dallas, TX 75202-3126
Location: United States > Texas > Dallas > Downtown Dallas
Price Range: $125 - $260 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Dallas Downtown 3.5*
Number of rooms: 293
Reservation Options:
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Also Known As:
Dallas West End Hotel
West End Hotel Dallas
West End Dallas
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