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Crowne Plaza Hotel Dallas Downtown

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1015 Elm St, Dallas, TX 75202-3126
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (2)
Room & Suite (183)
Dining (24)
Travel safe during COVID-19
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Hotel Dallas Downtown
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#207 of 226 hotels in Dallas
Location
Cleanliness
Service
Value
Ideally situated in the heart of downtown, the Crowne Plaza® Hotel Dallas - Downtown provides travelers a home base with a short walk to the Dallas Convention Center and just six miles from Love Field Airport. Contemporary decor, elegant furnishings and signature Crowne Plaza® amenities provide a haven for business and leisure guests alike.Corporate and professional travelers enjoy easy access to the West End, Bank of America Plaza, Uptown McKinney Avenue, Renaissance Tower and Earl Cabell Federal Building. 30,000 sq. ft. of meeting space for up to 600, and perks such as a Crowne Meetings Director, a two-hour RFP response and a Daily Meeting Debrief. Our facility is certainly "The Place to Meet" among hotels in downtown Dallas, Texas and a great place to host a wedding, banquet or reception.Leisure guests also appreciate our hotel's convenient downtown locale. Dallas attractions, such as the West End district, American Airlines Center and the House of Blues, are less than a mile away, so you can easily walk to some of the major Dallas destinations.The Crowne Plaza® hotel Dallas - Downtown meets the needs of our guests with quality amenities, including 24-hour Fitness and Business Centers, an outdoor pool and our THRIVE Restaurant & Nightclub. Take advantage of the complimentary shuttle and sleep well with Crowne Plaza Sleep Advantage® amenities.
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Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Business Center with Internet Access
Paid public parking on-site
Wifi
Rooftop pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Housekeeping
Room service
Iron
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English, Spanish
10Reviews0Q+A0Room tips
Traveler rating
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  • 1
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  • 1
  • 2
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Popular mentions
Diana B wrote a review Nov 2020
Dripping Springs, Texas20 contributions1 helpful vote
My teenaged son and I decided to take a road trip so he could take photographs away from our local area. This was such an amazing place. The staff was so helpful and friendly (Anna at the front desk in particular). The view was AMAZING. The room was clean and had basic amenities. The bed was comfortable and the bathroom spotless. We were able to walk to several points of interest. (did I mention the view was amazing and the staff was wonderful?) I do not fault them for specific things being closed because of COVID. The parking garage was a bit scary and expensive but I don't live in a city so have nothing to judge it by, Thank you for a wonderful visit for city views.
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Date of stay: November 2020
Value
Service
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Response from Michael R, Manager at Crowne Plaza Hotel Dallas Downtown
Responded 2 weeks ago
Diana, it's so great that you and your son could take a road trip to get some new views. Thanks so much for choosing to stay with us! All your great feedback really means a lot. We hope to see you again in the future! Until then, Brian Angerer
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TravelNurse123 wrote a review Sep 2020
Alabama892 contributions125 helpful votes
I booked this hotel due to location and advertised upgrades. I was disappointed for multiple reasons. The room appeared to have cheap upgrades( Looked nothing like the rooms advertised). The room smelled old and smoky, the floors in the hallway were dirty with scattered pieces of paper throughout the floor on a daily basis during my four day stay. There was a large blue laundry bucket that remained in the hallway the entire time, the snack machine was consistently " Out of Order". The a/c made a booming noise everytime it turned on, the shower consistently dripped and the parking deck wreaked of urine and marijuana smoke. Lastly, the Front desk, during the daytime, was difficult to contact. I was put on hold multiple times during my stay, twice for over ten minutes. I will not stay here again for business. I did not feel safe at all as it relates to COVID-19.
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Date of stay: September 2020Trip type: Traveled on business
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Response from Michael R, Manager at Crowne Plaza Hotel Dallas Downtown
Responded Sep 11, 2020
We do our best to make sure everything is perfect for our guests' stays, so I'm very sorry to hear we left you with a different impression, my friend. We would never intend to make anyone feel as though they weren't staying in a clean, safe place, as it relates to COVID-19 especially. We're glad to be a place people can stay in the heart of downtown for a great price, but you should always have an enjoyable stay with us. I hope you'll give us another chance in the future. Thank you, Brian Angerer
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Kristine Jones wrote a review Aug 2020
48 contributions269 helpful votes
Client Review -We loved it.. the fact that certain amenities were closed didn’t deter from the fact that the hotel itself was beautiful. Even though it was downtown we felt very safe and secure because you couldn’t access the elevators without a key. The room was soo bomb, and the view was amazing. It was conveniently located very close to everything so we pretty much walked a lot of places like to the Statler and stuff. The highway was also close by so when we did drive it was convenient to get there. Ice machine wasn’t far so we always had ice. We didn’t check out the pool but the view was amazing and it did look clean [aside from a waterbug or raoch in the room]. Definitely want to return soon though. It was our first staycation and we had a blast
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Date of stay: July 2020
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Michael R, Manager at Crowne Plaza Hotel Dallas Downtown
Responded Aug 20, 2020
I'm so glad to hear you guys had a great first staycation with us! It was our pleasure to have you. Thank you for taking the time to leave a detailed review. We hope to welcome you back again in the future! Best, Brian Angerer
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Panky71 wrote a review Jun 2020
Brisbane, Australia72 contributions20 helpful votes
I stayed here with my wife after we had been in Vegas for a trade show. We were basing ourselves in Dallas before flying home to Australia but COVID hit and we headed home a few days early. I hate to leave bad reviews but this hotel really did the wrong thing by me and I’m happy to tell the story, I was having a package delivered to the hotel that was to arrive after I left for Australia, hotel staff said no problem we forward on and charge you - all good, the package arrived and Laura (Duty Manager) confirmed the package was there. I arranged UPS to collect form hotel - all they had to do was print a pre prepared label and attached. I rescheduled UPS 3 times and the package could never be found. I spoke to the hotel Manager (Brian) and he promised to sort it out - but nothing. It was a kids swimming bag that was not available in Australia - I suggest someone at the hotel just kept it, what could I do I’d returned to Australia. On to of this the rooms, hallways, restaurant and common areas were dirty and dated. I’d sleep in the park before I stayed at this place again - and if you know Dallas that saying something.
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Date of stay: March 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from IHGService, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown
Responded Jun 20, 2020
Hello Panky71, Thank you for your stay and for taking the time to leave us feedback. We're determined to provide a responsive yet complete guest service at all times. Along with your observations about the level of cleanliness during your visit, I have shared your comments with the hotel management. I trust their capacity to look into these and ensure similar issues are avoided in the future. I have also sent you a private message regarding your experience. I'm looking forward to your response. Best regards, Clayton G. Case Manager IHGService
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Phyless wrote a review May 2020
1 contribution
The hotel accommodations and service were excellent. The room was immaculate and the bed so very comfortable. The hotel was not packed we had a quiet and restful sleep. We had the pool to ourselves for the afternoon that we stayed there. Good view you can see the downtown and beyond from there. 
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Date of stay: May 2020
Location
Cleanliness
Service
Trip type: Traveled on business
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Response from Michael R, Manager at Crowne Plaza Hotel Dallas Downtown
Responded May 22, 2020
A comfortable bed for a great night's sleep, Phylles. A dip in the pool and a great view, sounds like a grand time. Delighted to hear you had a great stay. Next time you're in the area looking for a place to stay, you can count on us for a comfortable visit! Sincerely, Brian Angerer
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PRICE RANGE
$100 - $277 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
dallas west end hotel, west end hotel dallas, west end dallas
LOCATION
United StatesTexasDallasDowntown Dallas
NUMBER OF ROOMS
293
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Frequently Asked Questions about Crowne Plaza Hotel Dallas Downtown
Which popular attractions are close to Crowne Plaza Hotel Dallas Downtown?
Nearby attractions include The Sixth Floor Museum at Dealey Plaza (0.3 miles), Dallas Cattle Drive Sculptures (0.3 miles), and Wild Bill's Western Store (0.2 miles).
What are some of the property amenities at Crowne Plaza Hotel Dallas Downtown?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Crowne Plaza Hotel Dallas Downtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza Hotel Dallas Downtown?
Yes, a parking garage, paid private parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to Crowne Plaza Hotel Dallas Downtown?
Conveniently located restaurants include The Woolworth, Chop House Burger, and YO Ranch Steakhouse.
Are there opportunities to exercise at Crowne Plaza Hotel Dallas Downtown?
Yes, guests have access to a pool and a fitness center during their stay.
Is Crowne Plaza Hotel Dallas Downtown located near the city center?
Yes, it is 0.3 miles away from the center of Dallas.
Are any cleaning services offered at Crowne Plaza Hotel Dallas Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Crowne Plaza Hotel Dallas Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Crowne Plaza Hotel Dallas Downtown offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza Hotel Dallas Downtown?
The staff speaks multiple languages, including English and Spanish.