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Crowne Plaza Hotel Dallas Downtown

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1015 Elm St, Dallas, TX 75202-3126
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1,076 Reviews from our TripAdvisor Community

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Showing 1,018: English reviews
Sydney, Australia
Level Contributor
93 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

I found this hotel in serious need of a refurb. Pros Rooms are big and staff are friendly. Also need two DART stops. Cons Tired and corridors were really dated. The lock on my door was broken and so were several others. I also didn't like the location. Not great for tourists!

Helpful?
Thank AmesAbout
Dallas, Texas
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Not sure I'll come back here, but I must say the staff has been great! Entered my room with no towels/washcloths, and two pillows on the bed with no pillow cases. Called the operated, and this was fixed immediately! Nice room, with great electrical connections and good wifi coverage! The tub does not drain well, and I use present else... More 

Helpful?
Thank ToddTraveler40
Denver, Colorado
Level Contributor
61 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I wish all my experiences with hotels started like this one did. I pulled into the valet slot even though I had no intentions on valeting my car. They let me leave my car there while I went inside. I then encountered Peggy, who was an absolute delight! I was very early (noon), but she let me check in right... More 

Helpful?
Thank Tierney D
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Tierney D, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star experience. We appreciate the feedback and will definitely let Peggy know how happy you were with the service experience that you received from her. Thank you again for staying with us, and we wish you many happy returns. Sincerely,... More 

London, England, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Nice location decent price but wow how very old and shabby this hotel is. Noisy AC chipped sink shallow baths he usual 1980s style. The funniest thing is the Breakfast it's served in what can only be described as a nightclub ! So dark can hardly read the paper. But the staff are great doing a great job keeping everything... More 

Helpful?
Thank Ian V
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Ian V, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and are so sorry that you did not find us at our best. We are in the beginning stages of a massive remodel, so though this does not help you, we will be improving for guest's... More 

Atlanta, Georgia
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

My first time in Dallas for a training, I decided to stay at the Crowne Plaza because of the price and proximity to the training site. The hotel is located near the West End train station, which makes it convenient to public transportation; however, it is a bit of a rough scene with the locals. I was cautioned by an... More 

Helpful?
1 Thank Kenya W
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Kenya W, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and we are sorry for the noise issue and balcony door issue in your first room, and then the cleanliness and insect issue experienced in your second. We will have our engineering team take a look... More 

Chino Hills, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Our Granddaughter was in Dallas for 5 weeks and we went over to spend a few days with her. I was concerned about the parking fee at this hotel. Your hotel is beautiful and you feel that you have anything you need while in there. The location is amazing. We could walk to many restaurants in downtown. The DART train... More 

Helpful?
1 Thank rooreyz
Matthew K, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

We're so happy to hear we had the chance to make your visit with your granddaughter a memorable one! Location is always an important component when considering which hotel is best -- glad ours was ideal for you. What's even more important, however, is a comfortable place to come home to after a long day. We're looking forward to having... More 

Vicksburg, Mississippi
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This hotel is in a great location, however, I wasn't overly impressed with it. The Good: It has a nice view of downtown Dallas, no matter which side of the hotel you are staying on. I was in 1503 and had a view of the pool, the Paramount building and we could kinda see the tower. The room has a... More 

Helpful?
Thank Carla L
Matthew K, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Thanks for the very detailed response, Carla. We're so happy to hear you were such a fan of our location, and the beautiful view of the city! We're a little disappointed, however, to hear you weren't just as impressed with the rest of our lodgings. We are an older hotel, but what will never be outdated is our dedication to... More 

Tyler, Texas
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

I want to start by saying the staff was very helpful ( Michael at front desk). We began the evening with a trip to a nearby restaurant we found on trip advisor and were able to get there with the free shuttle service of the hotel. Nice to be able to go places without having to drive. Great view of... More 

Helpful?
Thank purplecow0831
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear purplecow0831, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and hate to hear that you did not enjoy the breakfast buffet. We are glad you enjoyed your stay overall, and that Michael was so helpful. Thank you again for staying with us, and we wish you... More 

San Jose, CA
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I had a reservation here for a volleyball tournament and had to leave. The rooms were old, moldy and loud. There were people in the parking lot doing drug deals and approaching us for drugs as well as prostitutes soliciting right in front of the hotel. I would not stay here with a family

Helpful?
Thank CAAdventuress
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear CAAdventuress, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We are so sorry you and your group did not enjoy your stay with us during the Volleyball Tournament. As far as the area and the issues your described occurring outside the hotel, there are no more or less than any... More 

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Muskego, Wisconsin
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago via mobile

Don't stay here! Room was small with 2 very small double beds and a bathroom so small that your legs touch the toilet in order to close the door.The hallways smelled like a combination of smoke and mold.The restaurant and bar look like a 1970's porno movie with gold and mirrors everywhere. We only had breakfast at the restaurant which... More 

Helpful?
Thank Susie P
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Susie P., Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. We appreciate the feedback and are sorry you did not enjoy your stay for so many reasons. We do not take your comments lightly and do want you to know that we are approaching the start of a $3 million... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Ideally situated in the heart of downtown, the Crowne Plaza® Hotel Dallas - Downtown provides travelers a home base with a short walk to the Dallas Convention Center and just six miles from Love Field Airport. Contemporary decor, elegant furnishings and signature Crowne Plaza® amenities provide a haven for business and leisure guests alike.Corporate and professional travelers enjoy easy access to the West End, Bank of America Plaza, Uptown McKinney Avenue, Renaissance Tower and Earl Cabell Federal Building. 30,000 sq. ft. of meeting space for up to 600, and perks such as a Crowne Meetings Director, a two-hour RFP response and a Daily Meeting Debrief. Our facility is certainly "The Place to Meet" among hotels in downtown Dallas, Texas and a great place to host a wedding, banquet or reception.Leisure guests also appreciate our hotel's convenient downtown locale. Dallas attractions, such as the West End district, American Airlines Center and the House of Blues, are less than a mile away, so you can easily walk to some of the major Dallas destinations.The Crowne Plaza® hotel Dallas - Downtown meets the needs of our guests with quality amenities, including 24-hour Fitness and Business Centers, an outdoor pool and our THRIVE Restaurant & Nightclub. Take advantage of the complimentary shuttle and sleep well with Crowne Plaza Sleep Advantage® amenities. ... more   less 

Additional Information about Crowne Plaza Hotel Dallas Downtown

Address: 1015 Elm St, Dallas, TX 75202-3126
Location: United States > Texas > Dallas > Downtown Dallas
Price Range: $102 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Dallas Downtown 3.5*
Number of rooms: 293
Reservation Options:
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Also Known As:
Dallas West End Hotel
West End Hotel Dallas
West End Dallas
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