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Sheraton Dallas Hotel by the Galleria

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4801 Lyndon B Johnson Fwy, Dallas, TX 75244-6002
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (17)
Room & Suite (30)
Dining (8)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 10/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Dallas Hotel by the Galleria
Updated 10/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#130 of 230 hotels in Dallas
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
Contemporary comfort meets modern convenience at Sheraton Dallas Hotel by the Galleria. Our hotel offers an ideal location near Dallas Love Field Airport and is within walking distance from Galleria Dallas, an upscale shopping destination. Enjoy easy access to universities and attractions in downtown Dallas, as well as numerous Fortune 500 companies. Embark on hassle-free travels when you use our complimentary shuttle service to popular restaurants and bars in nearby Addison. Retreat to our spacious rooms and suites with luxury bedding, ergonomic work areas, high-speed Wi-Fi and bottled water. When hunger strikes, visit our on-site restaurant, open for breakfast, lunch and dinner. During downtime, work out at our 24-hour fitness center and swim in our outdoor pool. Hosting a business or social event during your trip? Reserve one of our flexible event venues. Find everything you need for a successful stay in Texas at Sheraton Dallas Hotel by the Galleria.
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Property amenities
Electric vehicle charging station
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bowling offsite
Squash offsite
Pets Allowed ( Dog / Pet Friendly )
Paid public parking on-site
Parking
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Outdoor dining area
Vending machine
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Executive lounge access
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun loungers / beach chairs
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Interconnected rooms available
Room service
Coffee / tea maker
Refrigerator
Cable / satellite TV
Bath / shower
Safe
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business
Languages Spoken
English, Spanish
Hotel links
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46Reviews13Q+A4Room tips
Traveler rating
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Popular mentions
Jarod M wrote a review Mar 2021
Seattle, Washington1014 contributions182 helpful votes
+1
I recently stayed here for business. The hotel is decent... nothing to run from or nothing to run too. I have stayed at the doubletree down the street which is a bit nicer. I realize hotels are running at limited staffing because of COVID, but even to just buy a soda, it was a 25 minute wait with one front desk person working. You would think a manager would come in to assist (because that is what good management does) instead of leaving their staff out to dry... they seemed miserable! The hotel rooms were clean and comfortable but the wait times for dining and anything at the front desk are far below what you would expect from a Marriott Brand hotel, even during COVID (which I am sure they will blame). Went to use the pool, there is no closed sign or any indication that the pool is closed until you see how dirty it is, and full of leaves etc and ice cold.... put a sign on the exit door or something! There is a Doubletree down the street that is great and a Westin at the mall that is great, would totally recommend these hotels that seem to have management on site to assist at the front desk etc.
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Date of stay: March 2021
Value
Cleanliness
Service
Trip type: Traveled on business
1 Helpful vote
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Response from J.W. Engblom, Sales at Sheraton Dallas Hotel by the Galleria
Responded Mar 22, 2021
Thanks for your review JarodM. As you mentioned COVID has taken a toll on our industry. Without sustained occupancy we are running with a skeleton crew- that includes management. When we have spikes in occupancy we have no additional staff or management to call in, which is why you had to wait so long to buy your soda. The pool is outdoor and unheated so it is only open seasonally - March is still too cold to open the pool, and thanks to the Dallas Snowpocalypse our pumps, etc. were destroyed and are in the process of being repaired.
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nemeth18 wrote a review Mar 2021
San Diego, California16 contributions3 helpful votes
The reason we booked this hotel was for the Tesla charges. Unfortunately all of the spaces were occupies by non electric cars. Hotel does nothing to regulate or manage who parks in the Tesla charging spots. Also, my toilet clogged up incessantly and without cause.
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Date of stay: March 2021Trip type: Traveled with family
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Response from J.W. Engblom, Sales at Sheraton Dallas Hotel by the Galleria
Responded Mar 8, 2021
Thanks for your review. We are sorry there were no charging stations available during your stay. Did you report your toilet issue so that we could assist you? I am sorry for the inconveniences you experienced during your stay.
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Nicole P wrote a review Nov 2020
Franklin, Tennessee4 contributions
This Sheraton is absolutely pathetic. I understand that there is a global pandemic, but dirty rooms and poor service are unacceptable. We were told that housekeeping would come after the 3rd night. After receiving poor service for 3 days we wanted to ensure our room was cleaned during the day of our 4th night, so when we left the hotel at 12pm we stopped at front desk to remind them to clean our room and to inform them that we were out of: tissues, conditioner, and body wash. We also informed them that the drains of the shower and sink were clogged. We come back to the hotel after 8pm. Our room was not cleaned, our sheets were not changed. All housekeeping did was throw toilet paper, shampoo, conditioner, and bars of soap on one of the night stands. Absolutely pathetic. The parking lot is absurd. You can only enter the entrance to the lobby from a one way road, so if you miss the small enter sign you will end up entering in a gated lot and will have to park at the back of the building, walk to the entrance to check in and receive your room key, then walk back to your car and drive through the gate to the entrance to unload your car, then you will drive back through the gate to park and walk all the way back to the entrance again. Ridiculous. Will never stay here again and might think twice about staying at another Sheraton. Marriott’s brands are starting to become unreliable and that is a damn shame.
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Date of stay: November 2020Trip type: Traveled as a couple
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Response from J.W. Engblom, Sales at Sheraton Dallas Hotel by the Galleria
Responded Nov 24, 2020
So sorry to hear of your dissatisfaction with your stay. There are 2 entrances to the parking lot so I am not sure I understand the complaint about egress into the hotel? The service levels are reduced due to COVID and are explained in your welcome letter. If you want room service you must schedule a time with the front desk that you will be out of the room after the 3rd night. We offer a limited stayover service as a result of COVID precautions. Thanks for your feedback and for staying with us during these challenging times.
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Larry C wrote a review Nov 2020
USA406 contributions668 helpful votes
This is a great hotel and I would actually rate if close to 5 Stars, yet with a 2 Star price. Only $79 per night and really well kept, clean, secure, comfortable and exactly what we wanted. Hard to beat this place and right by the famous Galleria High End Shopping Mall.
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Date of stay: November 2020
Rooms
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SassyParalegal wrote a review Oct 2020
New York City, New York326 contributions68 helpful votes
+1
We had a very pleasant stay at this Sheraton. Even though it sits on the highway, the noise is minimal. The room was pretty clean for the most part, and extremely cozy. Incredible bed! I don’t think I’ve ever slept so well in a hotel. I really liked the decor downstairs. Minimal and symplistic. It’s about a 20 minute ride from downtown, but the for the price point, I think it was a great value. They have a pool and gym also, which due to time and temp constraints I was unable to enjoy. Recommended!
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Date of stay: October 2020Trip type: Traveled as a couple
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PRICE RANGE
$89 - $225 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
dallas sheraton
FORMERLY KNOWN AS
Sheraton Dallas North Hotel by the Galleria
LOCATION
United StatesTexasDallas
NUMBER OF ROOMS
317
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Frequently Asked Questions about Sheraton Dallas Hotel by the Galleria
Which popular attractions are close to Sheraton Dallas Hotel by the Galleria?
Nearby attractions include Galleria Dallas (0.4 miles), Ultimate Escape Game Dallas (0.5 miles), and Obstacle Warrior Kids (0.2 miles).
What are some of the property amenities at Sheraton Dallas Hotel by the Galleria?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Dallas Hotel by the Galleria?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Dallas Hotel by the Galleria?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Dallas Hotel by the Galleria?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Sheraton Dallas Hotel by the Galleria?
Conveniently located restaurants include Mi Cocina Galleria, The Oceanaire Seafood Room, and Grand Lux Cafe.
Are there opportunities to exercise at Sheraton Dallas Hotel by the Galleria?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Sheraton Dallas Hotel by the Galleria?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Dallas Hotel by the Galleria?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Dallas Hotel by the Galleria offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Dallas Hotel by the Galleria?
The staff speaks multiple languages, including English and Spanish.