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Sheraton Dallas Hotel by the Galleria

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#57 of 197 Hotels in Dallas
GreenLeadersSilver level
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Sheraton Dallas Hotel by the Galleria
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609 Reviews from our TripAdvisor Community

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Showing 588: English reviews
Reviewed 3 days ago NEWvia mobile

Not Happy. Check in is at 3 so we get to the hotel for about 5:20 and we are waiting for a room to be cleaned. Really can you say we have reservations. Now we are waiting in our friends rooms and the cleaning ladies are in the hallways talking. With about 4-5 room doors open. Can you say we...

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Helpful?
Thank Yiketta M
Dallas TX
Reviewed 6 days ago NEW

We checked in at short notice because our house lost power. I'm writing a few months later because I don't recognize the place we stayed in the reviews I'm reading. Our room was sparkling clean, as was the bathroom. All the amenities were there--toiletries, minifridge, coffeemaker, wonderful beds, good lighting for reading (VERY important.). The soccer teams appeared to be...

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Thank LesTexans
Sacramento, California
Reviewed 1 week ago NEW

The hotel staff is very friendly. From the front desk to the bar staff!! The room is clean and very comfortable. The wings were recommended by the bartender because she said they are made in house. They are a must!! Just delicious! I would stay here again. It's also close to The Galleria Mall.

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Helpful?
Thank candi374
Tyler, Texas
Reviewed 2 weeks ago

We stayed at this hotel a few years ago and a TOTALLY good experience with everything. I got a bit of a surprise after booking our reservation last week; assuming that 'everything' was the same as before (my mistake). After making our reservation, I was scrolling around the page and saw FEES.....parking fee (no garage, just a lot), wi-fi fee,...

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Thank mtran_12
Reviewed 4 weeks ago

The first room they gave reeked of stale tobacco even though they said they don't allow smoking in their rooms. The replacement room was much better and spacious. They may want to either clean their rooms better or better monitor that guests are not smoking in the rooms.

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Helpful?
Thank Stan F
Friendswood
Reviewed December 13, 2016

The hotel is centrally located, but the service was lacking. We attended on a group rate and were made to wait to check in for three hours. What is more, they offered the opportunity to enter room preferences, but we were all denied. My husband and I had to sleep in separate beds and when we addressed this issue, the...

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Helpful?
Thank Kimberly124
Campbell910, Manager at Sheraton Dallas Hotel by the Galleria, responded to this review

Thank you for sharing this valued feedback with us. I apologize that your stay did not meet your expectations. I would like to acknowledge that our staff does their best to accommodate early check-in requests but do not guarantee a room for check-in until 3pm because of being sold out the night before. When booking under a group block the...

Washington, DC
Reviewed December 9, 2016

My business partner and I booked two rooms for two days, requesting the Club Level for added security for her. The cost was $250 per room, per night. Upon check-in at 4pm, housekeeping was still cleaning rooms and the front desk had to try to find rooms. Initially they wanted to put us on separate floors contrary to our request...

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Helpful?
Thank Tom L
Campbell910, Manager at Sheraton Dallas Hotel by the Galleria, responded to this review

Thank you for sharing this feedback. I apologize that your stay with us wasn't pleasant and will be sharing this review with the operational team so we can improve in the future. At the front desk we do guarantee a room at the check-in time of 3pm pending that there are no special requests or accommodations for room placement. Sometime...

San Francisco, California
Reviewed December 7, 2016

I think all things in the Big D are new and working well. If you believe that don't stay here. The room HVAC are the old blower type that let you either hear it cycle on and off all night or freeze (as it is December) SOme of the common area is well done like the lobby and bar. However,...

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Helpful?
Thank Carter D
Campbell910, Manager at Sheraton Dallas Hotel by the Galleria, responded to this review

Thank you for sharing this feedback with us. I apologize that the noise from HVAC unit in the room caused you to have trouble sleeping. When the HVAC unit is making a uncontrollable noise it needs maintenance. There is a sound when the unit turns on but nothing so loud that it would impact a guest sleeping. I'm unsure whether...

Cape Town Central, South Africa
Reviewed December 3, 2016

i spent 3 nights in this hotel, i was there for a congress . The public area and the meeting rooms are ok but the room is not at the same standard. The TV set is old , cannot accept old comforts in such an important hotel chaine even because the room rates are high.

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Thank venit d
Camp Springs, Maryland
Reviewed November 29, 2016

During our trip to see the Cowboys Vs. Redskins game on Thanksgiving day we stayed at the Sheraton. Our flight arrived late so all food service ended at 11PM there is a small store next to the front desk. The hotel is updated and very nice, but you can tell it has a older infrastructure by the elevators and bathrooms....

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Thank FLH08
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Newly refreshed after an extensive $17 million renovation, The Sheraton Dallas Hotel by the Galleria offers a contemporary space with upgraded amenities and a welcoming design. Located three blocks away from the Galleria Mall, our hotel is surrounded by more than 200 Fortune 500 companies in the heart of the North Dallas business corridor.Warm and comfortable, our guest rooms will make business and leisure travelers feel right at home. Great standard amenities such as High Speed Internet Access, a working desk, and an ergonomic chair will keep you connected to what’s important.After a busy day, you can relieve your stresses with a little exercise or relaxation in the state-of-the-art fitness center and outdoor pool. Or if you’d prefer to explore the city, we offer complimentary transportation to and from nearby locations—including the Galleria Mall, where you’ll find Macy’s, Saks Fifth Avenue, Nordstrom’s, and over 400 specialty shops and boutiques, as well as an indoor skating rink. ... more   less 

Additional Information about Sheraton Dallas Hotel by the Galleria

Address: 4801 Lyndon B. Johnson Freeway, Dallas, TX 75244 (Formerly Sheraton Dallas North Hotel by the Galleria)
Location: United States > Texas > Dallas
Price Range: $120 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Dallas Hotel by the Galleria 3.5*
Number of rooms: 309
Reservation Options:
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Also Known As:
Dallas Sheraton
Hotel Style:
#7 Green Hotel in Dallas
#28 Business Hotel in Dallas
#34 Romantic Hotel in Dallas
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Dallas Hotel by the Galleria staff and other travelers.
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Questions? Get answers from Sheraton Dallas Hotel by the Galleria staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Probably a higher floor for quiet.”
 of 5 bubbles LesTexans, 6 days ago | Read review
“choose a different hotel”
 of 5 bubbles Kimberly124, Dec 13, 2016 | Read review
“Stay somewhere else”
 of 5 bubbles TomL634, Dec 9, 2016 | Read review
“Upper floors best view of Dallas area.”
 of 5 bubbles FLH08, Nov 29, 2016 | Read review
“rooms on floor 7 and above do have microwave and fridge, the view is also better in a higher level.”
 of 5 bubbles petrav98, Nov 23, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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