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Sheraton Dallas Hotel by the Galleria

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Traveler (55)
Room & Suite (33)
Dining (8)

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About

#105 of 213 hotels in Dallas
Location
4.7
Cleanliness
3.3
Service
4.3
Value
4.4
GreenLeaders Silver level
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Property amenities
Electric vehicle charging station
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bowling offsite
Squash offsite
Pets Allowed ( Dog / Pet Friendly )
Paid public parking on-site
Parking
Wifi
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Outdoor dining area
Vending machine
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Executive lounge access
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun loungers / beach chairs
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Bathrobes
Air conditioning
Desk
Interconnected rooms available
Room service
Coffee / tea maker
Cable / satellite TV
Bath / shower
Safe
Seating area
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business
Languages Spoken
English, Spanish
Hotel links
Special Offer:Earn points toward free nights.
81Reviews14Q+A11Room tips
Traveler rating
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dstramilov wrote a review Dec 2023
Anchorage, Alaska3 contributions1 helpful vote
+1
This hotel is old and only partially renovated. See my pictures below. I booked a room for a week, hoping to enjoy a relaxing vacation. However, I was very disappointed by the hotel service. After Covid, you would expect anything from hotel service, but this experience was something else. I have never seen housekeepers who just make your bed but do not change the sheets. I got really sick during my week-long stay. When I called downstairs/room service for medicine, I got a response that they were busy and I had to go downstairs and get it myself. I tried to insist if they could bring it or not, but the answer I got was maybe. Of course, no one brought me the headache pill I requested. After struggling in my room and patiently waiting, hoping for a miracle, I decided to go downstairs and get it myself. To my surprise, when I came downstairs, there were two staff members by themselves. They did not even greet me or apologize for their negligence. I felt like I was not a valued customer with Platinum Elite status, but a nuisance.
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Date of stay: December 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from tyler campbell, Owner at Sheraton Dallas Hotel by the Galleria
Responded Dec 18, 2023
Thank you for sharing this valued feedback with us and we appreciate your loyalty with us being a Platinum member. I'm very sorry that the staff not making you feel valued ruined your experience with us. Our staff due to liability concerns are not allowed to bring our guests or any patron medication and I'm sorry that nobody effectively communicated this to you. The housekeepers will also change your sheets whenever requested as they don't change these every day for our stayover guests. I hope that you are feeling better now and have a wonderful holiday with your family. I hope that in the future you can give us another opportunity despite this experience and look forward to having you back with us so I can personally take care of your accommodations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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MelindaN wrote a review Nov 2023
Auburn, California572 contributions50 helpful votes
It was an excellent experience. I was greeted by Chase Hale, the Assistant Front Office Manager. He was kind and efficient with my check in. He also answered all of my never ending questions with a smile. I qualified for a club floor room and the room was large, comfortable, quiet, and clean. The only issue with the room is no microwave (and the only reason for a missing star), but Chase said that he's working on having that changed. The breakfast buffet comes with the club floor room and is in the restaurant area. The eggs and bacon and potatoes are great; much better than your typical hotel buffet. The club room itself was a nice getaway, though the offerings there weren't outstanding in any way. Google says it's an hour walk to the mall, but it's only 10 minutes by taking the shortcut behind the hotel. It made for a good place to go after work, especially when I found that I had forgotten to bring socks with me! I also took a walk from the hotel to Whole Foods market, which was about 3.9 miles. The area around the hotel is busy traffic, but most places all had sidewalks and it was easy to get around via foot, which I prefer when given the choice. Our conference room was well attended to and the banquet staff did a great job. There was always someone cleaning in the lobby or the elevators (which were quick, which is always appreciated!) and the staff were all kind and friendly. I would absolutely stay here again and will recommend the hotel to my company so that we come back here for our next conference.
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Simara wrote a review Nov 2023
San Juan, Puerto Rico211 contributions108 helpful votes
Highly recommended! Staff was super friendly. Room was roomy, clean and with plenty of amenities. Breakfast was excellent. Transportation is available free of charge within a 6 mile radius. Went to the Galleria Mall and it was very nice and beautifully decorated for the Season. I used the gym and it was also excellent as well.
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Date of stay: November 2023Trip type: Traveled on business
Room Tip: Free shuttle within a 6 mile radius. You can go to the Galleria Mall free of charge and they...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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offthewalls wrote a review Nov 2023
Washington DC, District of Columbia341 contributions157 helpful votes
+1
Stayed here for a few nights on business. Hotel service was good--front desk efficient, shuttle driver timely and housekeeping very helpful. Concierge lounge left me feeling like I caught the end of a shift on sample offerings at Costco--perhaps the most meager "lounge" I've ever encountered. Concierge breakfast was standard hot food, however, as was more than satisfactory. The room itself was tired, with a missing blackout curtain, water stains on the ceiling and a few minor breaks in furnishings. Walkability of this hotel is not good, despite its proximity to the Galleria. I will likely choose a different property for my next Galleria stay.
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Date of stay: October 2023
Rooms
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from tyler campbell, Owner at Sheraton Dallas Hotel by the Galleria
Responded Nov 7, 2023
Thank you for sharing your valued feedback with us. I'm sorry to hear about your experience with the club lounge and the condition of the room. We will definitely be sure to check the room you stayed in and do the necessary updates and furnishings that you commented about. The concierge lounge does have a happy hour and a hot item prepared by our chef every morning and evening from Sunday to Thursday. I apologize that this didn't meet your expectations and will share your review with the Chef so that we can improve going forward. I hope that despite your experience we will get another opportunity to have you back with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Booker E wrote a review Nov 2023
2 contributions
From the first person I saw who was Roshandra at the front desk she was very polite, professional and got me checked in in a timely manner. I was greeted each morning by Ben who always has a smile on his face and treats everyone special. I also had an opportunity to meet Ray the driver who didn’t hesitate and gave me a ride to the car rental. Tyler I commend you and your staff for their attention to detail and professionalism each and every time I visit your city and facility.
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Date of stay: October 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Thetravelertoday wrote a review Aug 2023
Atlanta, Georgia101 contributions51 helpful votes
Comfortable hotel. Good for business visits. Nothing over the top. Just a solid hotel for a business trip conveniently located not too far from Love Field. The food service at the hotel is good but can be a little slow if the hotel is very busy so check out other restaurant options across the highway if a crowded event. Uber is very useful here.
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Date of stay: September 2022
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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jorkcas wrote a review Jul 2023
Ada, Oklahoma53 contributions9 helpful votes
We stayed in this hotel one night for a concert at the Dos Equis Pavillion. The hotel was great, the staff was extremely nice and helpful. The rooms were clean. We got the hotel in a groupon deal, and we had no issues checking in or out. They do have an EV charger but it's only for Teslas. Which is fine, but it would be nice if that was more clearly advertised it's a tesla charger. We would have brought and adapter had we known! I would definitely stay here again.
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Date of stay: June 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: The parking does cost, as well as the breakfast. We did a groupon deal that included both.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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John B wrote a review May 2023
Atlanta, Georgia, United States9 contributions2 helpful votes
What an incredibly disgusting hotel. Okay, it was cheap, but the room was filthy and there were no pillows on the bed. Their excuse? “Oh, they are out being cleaned”. So can I have any pillows? ….. Wait 2 full hours for them to bring a few pillows up. Ask again. “Oh we are working on it, but we are going to have to locate some in another cleaned room”. How long?? They do t have any idea how long it will take to find some and really why is it urgent? Unbelievable!! Stay away from this dump run by incompetents.
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Date of stay: May 2023Trip type: Traveled on business
Room Tip: Stay away!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from tyler campbell, Owner at Sheraton Dallas Hotel by the Galleria
Responded May 19, 2023
Thanks for sharing your experience with us. I'm sorry this impacted your experience, and you were against moving to a room with pillows instead of waiting but I feel like we should clear up what actually happened. You were brought the pillows and also informed the time it would take to clean them which is why we offered to move you right away as you just checked in. You were very abrasive and disrespectful with our staff over the phone and in person when you slammed the door in our front office supervisor's face. We are in a mutual agreement that you shouldn't come back and hope you find better accommodations that are more suited to your expectations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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noodlehouser wrote a review May 2023
Austin, Texas88 contributions63 helpful votes
Great hotel lobby. Upbeat staff. Upgraded as a platinum member. BUT I will not return. Paid parking lot and car was vandelized overnight. Manager saw it when I asked in the video they keep but they did nothing..and offered nothing....so don't think that paid parking gives you anything at all. No security. No peace of mind. No caring! Be aware!
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Date of stay: April 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: do not assume parking lot is safe
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rob Auman, Owner at Sheraton Dallas Hotel by the Galleria
Responded May 4, 2023
I am certainly sorry about the issue you had in our lot. We do have security as noted in my email to you. There are multiple camera's and two security guards that patrol the lot at night. We did see on the camera that some young folks with a group walked by your car when returning from a soccer event. As I mentioned we were not able to see someone through a liquid on your hood that caused you to get the hood buffed out. Again, I apologize that happened however, we cannot be responsible for that issue.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Liz Skiesss wrote a review Apr 2023
Dallas, Texas2 contributions
DJ is the epitome of class and professionalism. He provided me with excellent hospitality service, this hotel is lovely and clean. Loved my room and overall experience. Thank you DJ and thank you Sheraton!
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Date of stay: April 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
$106 - $257 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
dallas sheraton
FORMERLY KNOWN AS
Sheraton Dallas North Hotel by the Galleria
LOCATION
United StatesTexasDallas
NUMBER OF ROOMS
317
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SHERATON DALLAS HOTEL BY THE GALLERIA $128 ($̶2̶4̶3̶) - Prices & Reviews - TX

Frequently Asked Questions about Sheraton Dallas Hotel by the Galleria
Which popular attractions are close to Sheraton Dallas Hotel by the Galleria?
Nearby attractions include Galleria Dallas (0.4 miles), Sherlock's Escape Rooms (0.5 miles), and Obstacle Warrior Kids (0.2 miles).
What are some of the property amenities at Sheraton Dallas Hotel by the Galleria?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Dallas Hotel by the Galleria?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Dallas Hotel by the Galleria?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Dallas Hotel by the Galleria?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Sheraton Dallas Hotel by the Galleria?
Conveniently located restaurants include Grand Lux Cafe, Mi Cocina Galleria, and The Oceanaire Seafood Room.
Are there opportunities to exercise at Sheraton Dallas Hotel by the Galleria?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Sheraton Dallas Hotel by the Galleria?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Dallas Hotel by the Galleria?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Dallas Hotel by the Galleria offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Dallas Hotel by the Galleria?
The staff speaks multiple languages, including English and Spanish.