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4801 Lyndon B. Johnson Freeway, Dallas, TX 75244
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Traveler (25)
Room & Suite (33)
Dining (8)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Dallas Hotel by the Galleria
Updated 06/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#118 of 229 hotels in Dallas
Location
4.8
Cleanliness
3.3
Service
4.3
Value
4.4
GreenLeaders Silver level
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Property amenities
Electric vehicle charging station
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bowling offsite
Squash offsite
Pets Allowed ( Dog / Pet Friendly )
Paid public parking on-site
Parking
Wifi
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Outdoor dining area
Vending machine
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Convenience store
Executive lounge access
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun loungers / beach chairs
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Bathrobes
Air conditioning
Desk
Interconnected rooms available
Room service
Coffee / tea maker
Cable / satellite TV
Bath / shower
Safe
Seating area
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business
Languages Spoken
English, Spanish
Hotel links
Special Offer:Unlock Member Rates!
64Reviews14Q+A5Room tips
Traveler rating
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Time of year
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Popular mentions
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Most Recent
Sean O wrote a review Aug 4
3 contributions
I recently stayed at this location over a week. When I first booked in my room was right in front of elevators. Being that I have add sleep schedule. Due to my job, I asked about switching rooms. Ms. D at the front desk went above abs beyond, making sure that i was 100% satisfied with my acomidations. She even went as far as to check in with me the following days to make sure I was still on and everything was to my liking. Truly impressive customer service.. thank you miss D Also, I can't forget Char (I'm not sure if I'm spelling that correctly) but not only was she kind and helpful, but she Ali made sure all my needs were met. Whenever a friend needs to be in the galleria/ Addison area and asks me for a recommendation I will always tell them to go visit Ms D., Ali, Kennedy, and Char @ the sheraton
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Date of stay: July 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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blessed1102 wrote a review May 2022
Miami, Florida59 contributions50 helpful votes
I appreciated the quick response by the manager, Mr. Rob Auman, after reporting issues with the thermostat in my room. I would also like to thank Alan from the in-house restaurant for such great service.
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Date of stay: May 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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dstramilov wrote a review May 2022
Anchorage, Alaska1 contribution
Bathroom is 25+ years old. Water didn’t drain in the tub. Temperature didn’t work either. Not sure how it is even possible for the price you pay. Rooms are ok, looks like were remodeled recently but nothing special. Bluetooth key wasn’t available.
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Date of stay: May 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from J.W. Engblom, Sales at Sheraton Dallas Hotel by the Galleria
Responded May 21, 2022
Thanks for staying with us and for your review! I am so sorry for the challenges you experienced during your stay. Our GM Rob Auman emailed you directly with compensation - please don't hesitate to respond back to his email if there is anything else we can do to assist you!
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Janice M wrote a review Apr 2022
1 contribution
Perfect location and perfect place to spend the weekend. Our room was immaculately clean, the property was nice, our server in the restaurant was amazing. There was nothing to complain about and we will definitely be return guests in the future
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Date of stay: April 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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N W wrote a review Mar 2022
1 contribution
First night in we ate at the in-house restaurant, but most of the food was unavailable as they didn’t have supplies. They were out of: pasta, pesto, beef, pork, salmon, and most of the wine selection. We stayed for 7 days, and constantly had problems with the plumbing. The toilet would drain off and on all day and flush itself at random, including in the middle of the night. When I asked for maintenance to check it out, they said they didn’t have the staff. Had to do laundry during the trip, and it took me a whole day to get a single load of clothes partially dry. Apparently you can’t use more than one of the four machines or the breaker flips, and when the breaker flips the card payment system reboots and cancels out the cycle that’s been paid for. So you end up paying for the same load of laundry to be washed/dried multiple times, and the hotel staff don’t know how to fix it/can’t give you a refund since the machines are run by a third party. Ended up taking my wet clothes to a 24 hour laundromat in the middle of the night. The location is great, but there are other hotels in the area, and I won’t be staying here again.
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Date of stay: March 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from tyler campbell, Guest Services / Front Office at Sheraton Dallas Hotel by the Galleria
Responded Mar 7, 2022
Thank you for sharing this feedback with us. I have shared all of your concerns with our department team. I understand the supply shortages impacted your visit with us and we are doing everything we can along with all the other hotels and restaurants to get our supplies from a wide variety of vendors so that we can keep our inventory stocked. As you are probably aware of this supply crisis which is effecting the whole country I do apologize that this made your stay less enjoyable. As for the complications with the laundry machines we have dispatched a technician to diagnose this issue with the electricity to ensure this doesn't affect anyone else. I'm unsure why someone would tell you "we have no staff" to look at your toilet. We have plenty of engineers but they do go home like everyone else. I'm wondering if this issue was brought to our attention overnight... If it was I apoloigze that we never followed up and will be speaking with my staff to address this concern. I see from your review you do not want to come back and hope that you will eventually change your mind when you see what the other hotels in the area have to offer. Have a great day and thanks again for your feedback,
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Firefly_101 wrote a review Jan 2022
Liberty Hill, Texas100 contributions19 helpful votes
I was really excited to stay at a Sheraton for the first time. I had booked this with a Groupon for a family trip to Dallas (3 adults, two babies.) At arrival, I wasn't greeted in a friendly fashion. The women just looked at me waiting for me to "state my purpose." The hotel lobby areas were exceptionally clean though. Employees were constantly making sure everything was squeaky clean in the public areas. Our room was the most disappointing thing about our stay. There was not enough light in the room! The shower had old, cracked grout. I was kind of grossed out to use the shower because of it. The worst part of all was the bathroom door. It was one of those HEAVY sliding wooden doors. We could barely move it side to side, but it could easily lift up. Which was extremely hazardous for my toddlers. I was scared my kids were going to get caught in between the large moving door and the wall! All 3 of my stars go toward the lovely cleaning crew and the breakfast area/employees. The room itself was dangerous and disappointing, and I will most likely stay elsewhere next time.
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Date of stay: December 2021
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from J.W. Engblom, Sales at Sheraton Dallas Hotel by the Galleria
Responded Jan 21, 2022
Hi Firefly_101! Thank you for your recognition of our staff during your stay! I am sorry you didn't care for the style bathroom door in your room. Was anything reported to our staff during your stay so that we could accommodate you? We have several rooms on each floor with standard bathroom doors. We appreciate your business and would love to make special accommodations for you next time should you be willing to reach out to me directly info@sheratondallasnorth.com. Thank you!
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WorldTravelRod wrote a review Dec 2021
Brooksville, Florida631 contributions412 helpful votes
Hotel room was large and very clean thank you. It does face 635 and as a result- the south facing rooms get a lot of traffic noise at all hours. I asked for a room on the other side and was told none were available. EV charging on site. Really good location for the hotel - just wish a bit quieter.
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Date of stay: December 2021
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Rob Auman, General Manager at Sheraton Dallas Hotel by the Galleria
Responded Dec 13, 2021
Hi World Traveler! I am happy you had a good stay with us. If you make it back our way shoot me an email and I will make sure you are on the other side of the building. We look forward to having you return.
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stroke14 wrote a review Sep 2021
Greeley, Colorado2 contributions
Wonderful stay in Dallas! A short walk away from the Galleria for food and shopping and about a 20 minute ride to downtown Dallas or Addison Circle. Rooms are up to date and very clean. Nice outdoor pool and patio too! Zoe was an amazing server in the hotel restaurant and Allie was answered all our questions at the front desk and was very friendly.
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Date of stay: September 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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misswendyballet wrote a review Sep 2021
Greeley, Colorado1 contribution
Room was cool and comfortable! We had plenty of space to rest and relax. My favorite part of this experience was Zoe!!! She was our server in the restaurant and was absolutely outstanding despite being incredibly busy. She was attentive, polite, efficient and fun! She should be commended by the management for working so well under pressure. She handled her busy space with poise, politeness and efficiency. We are choosing to eat at the hotel a few extra times simply to experience her bright personality again before we leave. She takes pride in her work and has made our stay here at the Sheraton a five star experience!!!
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Date of stay: September 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Eboni G wrote a review Aug 2021
1 contribution
I recently stayed at this Sheraton with my boyfriend.. Janae and Lisa helped us and I was amazed on the customer service! Don’t see that often these days. Thank you ladies again. Will be back again soon.
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Date of stay: August 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Previous
PRICE RANGE
$108 - $152 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
dallas sheraton
FORMERLY KNOWN AS
Sheraton Dallas North Hotel by the Galleria
LOCATION
United StatesTexasDallas
NUMBER OF ROOMS
317
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Frequently Asked Questions about Sheraton Dallas Hotel by the Galleria
Which popular attractions are close to Sheraton Dallas Hotel by the Galleria?
Nearby attractions include Galleria Dallas (0.4 miles), Ultimate Escape Game Dallas (0.5 miles), and Obstacle Warrior Kids (0.2 miles).
What are some of the property amenities at Sheraton Dallas Hotel by the Galleria?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Dallas Hotel by the Galleria?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Dallas Hotel by the Galleria?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Dallas Hotel by the Galleria?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Sheraton Dallas Hotel by the Galleria?
Conveniently located restaurants include Mi Cocina Galleria, The Oceanaire Seafood Room, and Grand Lux Cafe.
Are there opportunities to exercise at Sheraton Dallas Hotel by the Galleria?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Sheraton Dallas Hotel by the Galleria?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Dallas Hotel by the Galleria?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Dallas Hotel by the Galleria offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Dallas Hotel by the Galleria?
The staff speaks multiple languages, including English and Spanish.