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Doubletree Dallas Near the Galleria

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Doubletree Dallas Near the Galleria
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775 Reviews from our TripAdvisor Community

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Showing 760: English reviews
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Tulsa, United States
Reviewed yesterday NEW

The lower lobby smells strongly of mold and the dust in the rooms from the renovation in the floor above is horrible. Renovation noises and banging on walls started at 8 a.m. I stayed in one of the "newly renovated rooms" and I'd hate to have seen what it looked like before! This is not a Hilton brand level hotel!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank X748XFlaurac
San Antonio, Texas
HOTEL’S FAVORITE REVIEW
Reviewed January 14, 2017

Great hotel for the value with excellent staff. You should consider this a gem for the Dallas Addison area. The bar and restaurant are great food and service, it would be nice if they gave as much attention to the Executive Lounge. It's good but the food and the hours lack other quality hotels.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Dave W
About Hotel's Favorite Review
Moon L, Director of Rooms at Doubletree Dallas Near the Galleria, responded to this review

Dave W - thank you so much for sharing your experience of our hotel! We appreciate your kind words and your continued loyalty to Hilton and our hotel! We will definitely review the offerings of the Executive Lounge, as well, as there are always opportunities to improve. We look forward to your next visit and thank you again!

United States
Reviewed yesterday NEW

The staff was friendly, accommodating and did an excellent job. The facilities were very nice. The extras, fitness center, conference rooms and food services were all awesome. The cookie on check in was a nice touch!

Review collected in partnership with DoubleTree by Hilton
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Thank rone4
Granbury, United States
Reviewed 2 days ago NEW

Food is sub par, most of the staff are very friendly, construction going on that started two hours early every morning, could not regulate the temperatures from room to room, and rooms weren't actually "cleaned" every day.

Review collected in partnership with DoubleTree by Hilton
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Thank 937tammieh
Austin, TX, United States
Reviewed 2 days ago NEW

Staff was nice, facility is clean there is rust on tub, toilet and sink. I think that they are remodeling because I kept hearing hammering sounds. I understand remodeling but why no discount? The location is funky but all of Dallas location is funky.

Review collected in partnership with DoubleTree by Hilton
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Thank Lorinda M
Fort Worth, Texas, United States
Reviewed 1 week ago

The business center is three computers with two that are broken and a third that cannot get on the internet. When I complained I was told they had other things to do and could not help me. I received a room with no TV because they were changing them out. The cleaning crew also propped open my door while I...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Robert A
Moon L, Director of Rooms at Doubletree Dallas Near the Galleria, responded to this review

Dear Robert A - Thank you for staying with us recently and for letting us know about your experience. We have reached out to you regarding your stay via email and hope you'll respond to us so that we can address your concerns. We apologize for any inconveniences you experienced and are working to address the issue with our business...

Oklahoma City, Oklahoma
Reviewed 1 week ago

First night we got there they don't have parking the front so we had to park in the back which looked very scary cause it wasn't well lit and we couldn't enter through the back gate as we have not checked in, on our second night we saw people loitering out he back and that same following night upon return...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 57minht
John-HiltonHelp, on behalf of the staff at Doubletree Dallas Near the Galleria, responded to this review

Dear 57minht, Thank you for posting your feedback and please accept our sincere apologies. We take all comments we receive from our guests very seriously and your suggestions will help us improve guest safety at our property. Again, please accept our apologies for the inconvenience you experienced. If we can help in any way, please feel free to contact us.

Ashford-in-the-Water, United Kingdom
Reviewed 1 week ago

Right from my checkin to checkout I had the most amazing experience. Excellent staff all through. Always ready to help and amswer questions. They also have a shuttle that takes you anywhere within a 3 miles radius of the hotel.

Review collected in partnership with DoubleTree by Hilton
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Thank Gonof
Moon L, Director of Rooms at Doubletree Dallas Near the Galleria, responded to this review

Dear Gonof - thank you for your kind review of our hotel! We are pleased to see that your stay was enjoyable and that our staff took great care of you. We hope your travels bring you back to Dallas and our hotel! We wish you all the best and will be looking forward to your next visit!

Louisiana
Reviewed 2 weeks ago via mobile

I was originally greeted by Sam, but my key did not work and I went to request a new key. There was an African American girl at the reception desk and was pitiful at customer service. This occurred at 9:30 on Sunday feb 14. She might have been having a bad day, however that should not have affected her job....

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Helpful?
Thank yeahright555
Moon L, Director of Rooms at Doubletree Dallas Near the Galleria, responded to this review

Dear yeahright555 - thank you for sharing your experience at our hotel. I regret that the service you received fell below your expectations and will certainly address the concerns you have appropriately. If you could reach out to me by contacting the hotel, I would love the opportunity to speak with you about your interaction with our staff. I look...

Weslaco, Texas
Reviewed 3 weeks ago

I would stay again but would have preferred to upgrade my room. I felt it was a low end motel 6 quality. The quality of room not great. Restroom n closet bottom of the line quality. Room was clean n staff friendly.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank normao337
Moon L, Director of Rooms at Doubletree Dallas Near the Galleria, responded to this review

Dear normao337 - thank you for choosing our hotel for your visit to Dallas! I apologize that the quality of our hotel did not meet your expectations. We are currently working on upgrades throughout our hotel and know that, during your next visit, you will be pleased to see our new look! I hope we will have the opportunity to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Located in North Dallas 1 mile from Galleria Mall. 10 story luxury hotel with beautiful atrium and three concierge floors. ... more   less 

Additional Information about Doubletree Dallas Near the Galleria

Address: 4099 Valley View Lane, Dallas, TX 75244
Location: United States > Texas > Dallas
Price Range: $111 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree Dallas Near the Galleria 3.5*
Number of rooms: 290
Reservation Options:
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Also Known As:
Doubletree Dallas Near The Galleria Hotel Dallas
Hotel Style:
#37 Business Hotel in Dallas
#39 Romantic Hotel in Dallas
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Questions & Answers

Here's what travelers have asked, with answers from Doubletree Dallas Near the Galleria staff and other travelers.
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Questions? Get answers from Doubletree Dallas Near the Galleria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Avoid the corner rooms near the elevators. There was a loud mechanical bang on a regular basis all night.”
 of 5 bubbles sistahsays, 3 weeks ago | Read review
“great views on the higher levels.”
 of 5 bubbles M9908JCrichards, Sep 28, 2016 | Read review
“Any problems let them know. Can't do anything when you are already back home.”
 of 5 bubbles jojobaby76, Sep 13, 2016 | Read review
“Ask for a quiet room then go check it out, see if it meets your needs. They are more than happy to meet you needs.”
 of 5 bubbles 432MarkW432, Aug 16, 2016 | Read review
“Free WiFi with HHonors. Rooms facing south are bound to have views of downtown.”
 of 5 bubbles theboywanderz, Aug 6, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question