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Doubletree Dallas Near the Galleria

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4099 Valley View Lane, Dallas, TX 75244
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666 Reviews from our TripAdvisor Community

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Showing 653: English reviews
cleveland, United States
1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

Brown, water stained room ceilings; faded, dated wallpaper; hideously old furniture; 100 degree temps in the hallways, make this a third world hotel to avoid. Waited over 10 minutes to be seen by anyone in the lobby dining area, and finally got up and left. I'm certain no one noticed.

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Gregory S
NASHVILLE, United States
1 review
2 of 5 stars Reviewed 4 days ago NEW

My was very hot I made several calls to the front desk, each time I called they said they would send someone. They finally brought me a moveable fan that did not help. So, I was in my room for 3 days without and air conditioner unit working.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Theophilus E
John-HiltonHelp, on behalf of the staff at Doubletree Dallas Near the Galleria, responded to this review

Dear Theophilus E, Thank you for your feedback about the A/C problem. We’ve worked with maintenance to fix the issue, but we’re very sorry that it wasn't resolved sooner. Thanks again for your review. We hope you will consider staying with us the next time you return to the area so we may help make it right. More 

Fairhope, Alabama
Level Contributor
29 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

At least 4th trip to property. Top level Hilton member. Spend 75-100 nights a year in hotels. First trip to room, key didn't work. Was sent back up with bellman to verify what I already knew, key didn't work again. Was given a new room. 3rd trip and I get into the room to find a well made bed with... More 

Helpful?
Thank Luke G
John-HiltonHelp, on behalf of the staff at Doubletree Dallas Near the Galleria, responded to this review

Dear Luke G, We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the issues encountered in receiving a clean room and the heat in our hallways and we’re working with our team to ensure the situations don’t happen again. We’ll reach out to you shortly to... More 

1 review
4 of 5 stars Reviewed 6 days ago NEW

Most of the stay was nice for the price I paid I should have received Breakfast and the Front desk was Slow to wait on me. They were in the back and not even at the front desk... When they realized that I was at the front desk then they came out and said it would be a few more... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Randy K
Parkland, United States
2 reviews
2 of 5 stars Reviewed 1 week ago

I have been staying at this property for years due to some great corporate rates but that is the only reason to do so. The rooms are dated, carpeting in the hallway is worn and there is no ac in the hallways or they dont work well.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Mitchell J S
John-HiltonHelp, on behalf of the staff at Doubletree Dallas Near the Galleria, responded to this review

Dear Mitchell J S, We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the issues encountered with your air conditioner and condition of the carpet and we’re working with our team to ensure the situations don’t happen again. We hope you will consider staying with us... More 

New Orleans
Level Contributor
54 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

The staff were very accommodating and nice. However, this hotel looks like it has not been updated since the 1970s! We stayed on the 7th floor. Peeling wallpaper, old carpet but the worst was no A/C in the hallway or in the elevators. It is very hotel in Dallas in July making the transition from our hotel room to the... More 

Helpful?
Thank RMU
New Orleans
Level Contributor
54 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Our overall experience at this Doubletree property was positive. The staff were wonderful, but the hotel desperately needs to be renovated. We stayed in a hotel room on the 7th floor. The hallway carpet was old, the wallpaper was peeling and there was no A/C in the hallway or on the elevators - not a good in Dallas in July.... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank RMU
Wichita, Kansas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Checked in and wasn't greated as a diamond member, no upgrade offered. Not a big deal because I am finding this to be common with hiltons "highest regarded status". Went to my room and there was a "wet floor" sign in the hallway because the carpet was soaking wet. Didn't think much and went to bed. Woke up, and started... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank O3465LRadamc
John-HiltonHelp, on behalf of the staff at Doubletree Dallas Near the Galleria, responded to this review

Dear O3465LRadamc, We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the issues encountered and we’re working with our team to ensure the situations don’t happen again. We’ll be reaching out to you shortly to further assist and hope that if you return to our area,... More 

Irapuato
Level Contributor
62 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is old, need some fixing in many areas, no ac in the elevators, it was awful, no ac in the hallways, awful too. The rooms were ok, and the location is good. the bathroom in the room needs restorations too. And the wi fi was bad

Helpful?
Thank Juan Carlos A
Prague, Czech Republic
1 review
4 of 5 stars Reviewed 1 week ago

very good overall, helpful front desk staff, nice lounge and meeting are, great pool and fitness room. Excellent parking area, plenty of restaurants nearby. Easy access to downtown Dallas, museums, shopping and entertainment.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jack X
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Located in North Dallas 1 mile from Galleria Mall. 10 story luxury hotel with beautiful atrium and three concierge floors. ... more   less 

Additional Information about Doubletree Dallas Near the Galleria

Address: 4099 Valley View Lane, Dallas, TX 75244
Location: United States > Texas > Dallas
Price Range: $105 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree Dallas Near the Galleria 3.5*
Number of rooms: 290
Reservation Options:
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Also Known As:
Doubletree Dallas Near The Galleria Hotel Dallas
Hotel Style:
#37 Business Hotel in Dallas
#39 Romantic Hotel in Dallas
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