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Crowne Plaza Dallas-Market Center

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7050 N Stemmons Fwy, Dallas, TX 75247-5100
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (8)
Pool & Beach (12)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Dallas-Market Center
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#131 of 228 hotels in Dallas
Location
Cleanliness
Service
Value
Experience the newly-renovated Crowne Plaza Dallas Hotel Market Center and find yourself in a stunning, modern hotel conveniently located just minutes from downtown Dallas. We are also less than three miles from Love Field Airport and offer complimentary airport shuttle. The Crowne Plaza Dallas Hotel Market Center is also centrally located within three miles of the Dallas Medical Center which includes UT Southwestern Medical Center, the Aston Center, Scottish Rite, Parkland, St. Paul, Children's, and Zale Lipshy hospitals. The hotel is located minutes north of the American Airlines Center, home of the Dallas Mavericks, Dallas Stars, and the Dallas Desperados.
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Room & Suite (9)9
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Parking
Wifi
Indoor pool
Restaurant
Breakfast buffet
Vending machine
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Center with Internet Access
Meeting rooms
Spa
Salon
Convenience store
Newspaper
Non-smoking hotel
Shared lounge / TV area
ATM on site
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, French, Spanish, Italian
46Reviews0Q+A2Room tips
Traveler rating
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  • 4
  • 7
Time of year
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Popular mentions
Larry D wrote a review Dec 2020
South Pole460 contributions258 helpful votes
I stayed here for almost a week last moth. I am a frequent traveler and am designated by Marriott and Hilton reward programs as such. I haven't been staying with this chain much lately, but was recently enticed to come back with some Rewards Club bonus points offer. I remember now why I stopped staying with IHG in the past... The hotel was dead, but so are many hotels in most parts of Dallas. The real second rate and unacceptable points about this hotel are: poorly equipped rooms (no bath mat, hair dryer and stingy bathroom items) and unenforced mask and social distancing rules/policies. To make matters worse, I've been home for nearly two weeks and there are none of the hotel bonus points which were offered for me to come back to the hotel. When I called and asked about them, I was transferred to an offshore call center (somewhere in SE Asia) and told it will take another month before I see them! When I stay at Marriott and Hilton branded hotels, I never have these problems. Add to that IHG is loosing hundreds of hotels to other chains this winter. Where they are going, I have no idea, but I'm going back to the other two hotel companies. I don't think Holiday Inn's will survive the Covid pandemic and will likely put an end to the chain.
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Date of stay: November 2020
Rooms
Cleanliness
Service
1 Helpful vote
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Response from IHG Service, Owner at Crowne Plaza Dallas-Market Center
Responded 4 weeks ago
Hi there, Larry D! I appreciate you for staying at Crowne Plaza Dallas-Market Center and for giving us your thoughts about your recent visit. I feel your frustrations about the room assigned to you. I also noticed that you had issues with the staff not wearing masks. The situations you have raised are definitely not what we expect from any of our properties, nor something we want our guests to encounter. I'm so sorry for all the hassle. Rest assured it will be reviewed and most certainly be forwarded to the appropriate departments to ensure similar situations can be avoided in the future. Again, thank you for visiting us and we hope you give us another chance to show you how great our hotel is. Best, Peter J. Case Manager IHGService
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Katie R wrote a review Aug 2020
1 contribution
I noticed this show was a premier show not a Dallas Gun Club couldn’t wait an hour to get in The show was busy for a Premier show. The vendors were unhappy with the Dallas Club management of the show. It was a small show for a Dallas show.
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Date of stay: August 2020Trip type: Traveled solo
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Response from IHG Service, Owner at Crowne Plaza Dallas-Market Center
Responded Sep 15, 2020
Hi S5704OPkatier, Thanks for your review and for staying with us. We hope to improve on any areas you feel need improvement and please reach out to our staff if there is anything you feel we could do better. Again, thanks for taking the time to review our hotel. We hope to see you again soon! Sincerely, Connie D Case Manager IHGService
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Jason K wrote a review May 2020
Chicago, Illinois122 contributions37 helpful votes
This hotel is great for what it is - an airport hotel for short stays at a decent value. It is an older building but the rooms/lobby are fully remodeled and well designed. Great value for a more upscale option. Friendly, personable service as well. I certainly would recommend and return for a short 1-2 night stay.
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Date of stay: March 2020
Value
Service
Sleep Quality
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Lisa B wrote a review Mar 2020
1 contribution
Checkin was super easy! I had separate stays due my stay was for business and leisure. Renee checked me in and had no difficulty at all with the separate stays. Renee is super friendly and informative during the checkin as well. Raeniece, Seymone, and Renee were all present during my check out. They are truly wonderful woman, they were concerned about my stay and ask if I enjoyed my time here in Dallas. I thought that was sweet of them. Thank you ladies for making me feel so welcomed and wishing me safe travels home. The bar and wait staff are pretty amazing as well! Mimi was super nicest the bar. I had dinner twice at the restaurant and Bobbie Anna (sorry if misspelled) and Juan helpful in ordering my evening meal. Delivered amazing service. Thank you all for an AMAZING STAY! I will definitely be back!
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Date of stay: March 2020Trip type: Traveled solo
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mommy54303 wrote a review Mar 2020
orlando, fl1 contribution
Well it started off with no AC, overflowing toilet,false promised a free night, double charging me for my first night, rate increase without notifying me to make up for the fake free night and being threatened to have myself and my babies police escorted out of the room at 6 am for confronting management about the overcharging me. She told me that the $200 that I was charged my first day was just an Authorization and it will be returned to my bank account by Wednesday this week. Sad that those current front desk employees are so unprofessional they will run this beautiful child into the ground it's not my first day but it will be my last. Hundreds of people I spoke to throughout the weekend has some complained or another about the hotel and the staff
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Date of stay: February 2020Trip type: Traveled with family
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Response from IHGService, Guest Relations Manager at Crowne Plaza Dallas-Market Center
Responded Mar 16, 2020
Hello mommy54303, Thank you for leaving us candid feedback on your stay at the Crowne Plaza Dallas Market Center. We want our guests to feel recharged and inspired, but I guess you left feeling otherwise. I read the unavailability of the AC, and the toilet's condition made you felt uneasy. I also regard your concern for getting double charged, and the rate increase without notification. I understand you felt to most likely come back due to the staff behavior and the way how your concern was handled. I shared your comment with the hotel management for review, and I sent you a private message to discuss this further. I hope this matter will not deter you from keeping us as your preferred choice. Sincerely, Jeraldine R. Case Manager IHGService
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Previous
PRICE RANGE
$91 - $178 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza dallas market hotel dallas, dallas crowne plaza
LOCATION
United StatesTexasDallas
NUMBER OF ROOMS
354
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Frequently Asked Questions about Crowne Plaza Dallas-Market Center
Which popular attractions are close to Crowne Plaza Dallas-Market Center?
Nearby attractions include DFW Gun Range and Academy (0.7 miles).
What are some of the property amenities at Crowne Plaza Dallas-Market Center?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Crowne Plaza Dallas-Market Center?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Crowne Plaza Dallas-Market Center?
Yes, free parking is available to guests.
What are some restaurants close to Crowne Plaza Dallas-Market Center?
Conveniently located restaurants include Kay's Restaurant and Bar, Schlotzsky's, and Pappy's Old Fashion Hamburger.
Are there opportunities to exercise at Crowne Plaza Dallas-Market Center?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Crowne Plaza Dallas-Market Center have an airport shuttle?
Yes, Crowne Plaza Dallas-Market Center offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Crowne Plaza Dallas-Market Center?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Crowne Plaza Dallas-Market Center?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Crowne Plaza Dallas-Market Center offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Which languages are spoken by the staff at Crowne Plaza Dallas-Market Center?
The staff speaks multiple languages, including English, Spanish, French, and Italian.