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All reviewsforest lanecourtyard marriottnice walk in showerstaff was super helpfulcoffee stationsmall balconysame raterefrigerator and microwavenice propertygreat ratethin wallswould stay here againclose to the airportclean roomcoffee bareasy accesscoffee pot
The room was newly remodeled, smelled so clean, and looked so nice! Love the balcony, the beds were comfortable, and the staff were friendly. The location was perfect. I could get to all the locations I needed within 15 minutes. Thanks for a wonderful stay....More
We came for a quick overnight trip, and decided to eat in the famous ‘bistro.’ We waited for close to an hour, and wondered where the server was. Finally we were told that the coworker didn’t show up, so we couldn’t order any food. This...More
Response from Victor R, General Manager at Courtyard Dallas NorthwestResponded 2 weeks ago
Dear Valued Guest
Thank you for taking the time to share your valuable feedback.
The experience you described is not characteristic of the level of service our associates strive to
provide. Our apologies for letting you down. We do not have an excuse for what...More
Good location for where I had meetings, hotel was a bit worn. Staff was friendly. Overall value was OK, just needs a bit of TLC to make it more appealing aesthetically. Not in the most appealing part of town either, which might be part of...More
Response from Alexandra D, General Manager at Courtyard Dallas NorthwestResponded 3 weeks ago
Thank you for taking the time to share your recent experience with us.
While we were heartened that you were pleased with your interactions with our staff we are sorry that our décor and appearance fell short of your expectations. We have shared...More
I have received a complimentary room upgrade the last two stays. The staff is awesome and prideful about their hotel. I will continue to stay at this hotel when in Dallas for work. I enjoy Courtyard's throughout the country, but this is the best one.
My room and the hotel was great but Joy with short brown hair at the bar was absolutely terrible! Very rude and disrespectful while the other bartender Joy Marie was great. Had a great experience except for that one employee.