Hotel Indigo Dallas Downtown, an IHG Hotel
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About
#45 of 228 hotels in Dallas
Location
4.3
Cleanliness
4.3
Service
4.2
Value
4.1
GreenLeaders GreenPartner
Once the site of the Dallas Opera House and the sophisticated Titche-Goettinger department store, the Hotel Indigo® Dallas Downtown hotel is a registered National Historic Landmark located in the heart of the Main Street district, near businesses, museums, restaurants and shopping. So it's not surprising that throughout our hotel and guest rooms, you will find artwork and thoughtful details that spotlight our neighborhood's connection to both theater and fashion. Our Titches Bar and Bistro offers seasonal, local fare for breakfast or dinner. We've also got six gathering and event spaces equipped to handle functions of all sizes, including the Majestic Ballroom with 1,312 square feet of space.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Baggage storage
Paid private parking nearby
Wifi
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Snack bar
Special diet menus
Meeting rooms
Concierge
Non-smoking hotel
Picnic area
Shops
ATM on site
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Bath / shower
Safe
Seating area
Telephone
Wardrobe / closet
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
City View
Languages Spoken
English, Spanish
Location
88Good for walkers
Grade: 88 out of 100
68Restaurantswithin 0.3 miles
12Attractionswithin 0.3 miles
Contact
1933 Main Street, Dallas, TX 75201
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1134Reviews21Q+A100Room tips
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The building is really rather beautiful and the location convenient for downtown. There is a multi-storey car park right opposite. The receptionists were fast and efficient, although not particularly welcoming or friendly. As IHG Diamond we got upgraded to a suite on the top floor, which was a great touch. The room wasn’t huge, but it was pleasant. There was still a fair amount of outside noise coming in. The AC worked well and the bed was comfortable. Unusually for the US the bathroom also had a handheld shower. The WiFi was very slow and it would have been a struggle to use it for work calls. Breakfast choices were from a fairly short menu and service was despondent.
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favorite
This hotel has been updated from it's 1920's beginning as a Hilton. It was bustling with diverse age groups each visiting Dallas for different reasons. The service was cheerful, efficient, and made my stay enjoyable. The small bar-restaurant had flavorful choices and good prices (Street Tacos!).
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Date of stay: February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Marcus Hennigan, General Manager at Hotel Indigo Dallas Downtown, an IHG Hotel
Responded May 11, 2022
We're delighted you enjoyed your stay at Hotel Indigo Dallas Downtown! Thank you for your compliments on our historic décor and wonderful onsite dining. We're glad our location was ideal for exploring the area on foot and that you had a comfortable night's sleep. Should your adventures bring you back to town, we'd be happy to have you stay with us again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel rooms are nicely furnished. The staff are friendly. You can walk to Dealey Plaza and the Sixth Floor Museum. There isn't much else around other than car parks and office towers. Some negatives: The restaurant and bar was closed on two of the three nights I stayed. This was despite the information provided at check in that it would be open daily for dinner. Reception suggested I go to an Irish bar around the corner for dinner. No information provided in room, such as information on food and dining, laundry or general hotel information. As mentioned, the information provided by reception relating to the restaurant was incorrect. They did provide a list of TV channels. The location is in Downtown Dallas. At night locals appear to like revving their cars loudly and creating a lot of noise, and as the hotel room windows are not soundproofed, this could be problematic for light sleepers, or those who don't like loud, obnoxious cars. The hand sanitiser next to the main elevator on the ground floor remained empty for my entire stay, which made me doubt the "IHG Clean Promise". Servicing my room was average. Bed was only made once and none of the soaps etc replaced when empty. No "Do not Disturb" or "Please Make Up My Room" sign in the room. Overall, the stay was fine, but I think there may be better options to stay in Downtown Dallas.…
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Date of stay: October 2022Trip type: Traveled on business
Location
Service
Sleep Quality
Room Tip: Rooms on the internal courtyard may be quieter.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from IHG Service, Owner at Hotel Indigo Dallas Downtown, an IHG Hotel
Responded Nov 14, 2022
Hello Michael T, Thank you for choosing to stay with us and for sharing your experience with the accommodation. We strive to be the best Hotel Indigo around, but I'm sorry to learn about what happened. We take feedback seriously and I have shared your comments with our hotel management to address this immediately. I'm confident they will take steps so this doesn’t happen again. Your loyalty is important to us and we hope you choose IHG still on your future travels. Sincerely, Jenilyn J. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I made a reservation in this hotel, and received an email later stating parking is valet only and 38$. I was surprised by this high level, opened google maps and found out there is a parking tower just aside the hotel. The dayrate is 15$... Apart from that: the hotel is really nice, located in an older building. The rooms are very big, clean, with excellent bed. The bathroom has no bath, ‘only’ a shower, but that is perfectly fine for me. The decoration is typical Indigo style – read: with a big photo as wall paper, cozy interior,.. Something to be aware of: the kitchen closes early – my only choice left was a Cesar salad – and I had to negotiate a little to get it (9:45 PM). I booked including breakfast, and you get a coupon in that case. The breakfast is cooked to order, I took the double egg option, that was served with 1 toast and a small fruit bowl. This was – even for me being used to European standards – not that much food. The table aside me had the waffles, those were bigger. The quality of the food was OK. One more thing: you can order a cappuccino, a good way to start the day …
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Date of stay: October 2022Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Stayed numerous nights during a conference. Staff I experienced were all courteous and helpful. Rooms are clean and modern but are bit small but that is expected based on age of the building. Front entrance area is very nice and clean. No pool unfortunately but once again it is an older classic building. Great service provided by the shuttle to and from the convention center. Food options are limited to the hotel's restaurant. Price was fair considering being downtown.
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Date of stay: May 2022Trip type: Traveled on business
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Marcus Hennigan, General Manager at Hotel Indigo Dallas Downtown, an IHG Hotel
Responded Oct 17, 2022
Thank you for choosing to stay with us during your recent trip. We appreciate your feedback, and will share with this with our team. We look forward to serving you again in the future. Safe travels!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The front desk woman and night manager were so extremely rude and short w me and my son. I will never stay in another IHG property again due to the total unprofessional behavior of the staff. Which I am sure they could care less, which is fine, but my business won’t be booking extended stays for our managers with any properties either! The woman was actually laughing as we left because she was so immature and shockingly childish. I am a Diamond Elite IHG member and have never had a bad experience at a property until tonight so I know this is not their standards. She kept saying “this is our hotel policy” umm no considering I have stayed at 100 different IHG properties and never had this issue until I tried to stay at this property. I absolutely would not recommend this property to anyone.…
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Date of stay: October 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Marcus Hennigan, General Manager at Hotel Indigo Dallas Downtown, an IHG Hotel
Responded Oct 7, 2022
Julie, I did review the issue after speaking with the hotel manager on duty. The agent was following protocol. Her manager was present at the time of the call, in addition to speaking with you himself. He did verify at no time the agent was not unprofessional at any time during the call. The team is not able to allowed to check in someone that is not is not listed on a reservation, in addition to using a credit card that is not present at the time of check in. IHG Guest Relations did also explain this to you. I am sorry we were not able to accommodate this request, as we have procedures in place to protect the guest and hotel. If you have any further questions please feel free to contact me at 214-915-8307.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is very nice hotel located close to downtown Dallas . I choice it because it offered shuttle service to concert location. The website doesn’t tell you it stops running at 10:30. I have to say it was one of the cleanest hotels I’ve seen in long time. It has welcoming front desk staff with valet parking .
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Date of stay: August 2022Trip type: Traveled as a couple
Room Tip: Make sure they have shuttle available where and when you want to go
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Marcus Hennigan, General Manager at Hotel Indigo Dallas Downtown, an IHG Hotel
Responded Sep 23, 2022
We take great pride in creating a memorable experience for our guests, we are thrilled to hear you had a wonderful visit and enjoyed Hotel Indigo Dallas Downtown. Thank you for taking the opportunity to share your feedback on TripAdvisor, we look forward to welcoming you back again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Another fantastic IHG property! This hotel is obviously quite old and still a very beautiful building. Walking in the front doors, I always look forward to experiencing the uniqueness of each of these properties. I was impressed with the cleanliness of the comfortable lobby and the openness of the very large dining room; it was very well designed. Lots of natural light makes this hotel lobby a comfortable and energetic place to sit, relax or converse. Although the separated business center off the lobby is very useful, I could imagine it being used as a lounge with live music to really bring that lobby alive like I have seen in other IHG properties. Although the rooms are modern and extremely relaxing, upon walking in you can't help feeling the dated warmth this wonderful old building has to offer. With Coffee and Tea at the ready and a mini fridge you can't help feeling right at home. The location is ideal for easy walking to everything the area has to offer and there are some exceptional restaurants and bars nearby. Cheers!…
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Date of stay: May 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Marcus Hennigan, General Manager at Hotel Indigo Dallas Downtown, an IHG Hotel
Responded May 16, 2022
Ted G, Thank you for your kind words in regards to your recent stay. We look forward to serving you again during your next stay in Dallas. Until we see you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Genuinely one of the most unpleasant hotel experiences I have had in a while, which was so surprising to me because this is definitely billed as more of an upscale hotel. I can confirm what another commenter said- the walls are PAPER thin. We heard a man in the room next door to ours hacking up phlegm all night, which was just disgusting. The rooms are serviceable but small, and amenities are really lacking- they do not have shower gel, so we got one tiny shampoo and conditioner, and one bar soap for the entire room (I guess to share between the shower and our sink?). The restaurant also seemed to have odd hours. I also felt that service was very lacking. Currently, the policy is to specifically request housekeeping. Due to a miscommunication we were not aware of that- which is understandable, but when we called down to still request housekeeping services, the woman at the front desk was totally unsympathetic and said it was almost certain that no one would be able to make up our room. It actually did get made up, but- I am not exaggerating any of this- housekeeping took away the extra towels we had brought up to our room, left us with fewer amenities, and THREW AWAY MY RAZOR. This was not a disposable razor! I was honestly shocked. During another day, I called down to request towels, and they never came up. There is honestly just a general vibe that no one working there cares at all. I would not stay here again and would not recommend staying here.…
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Date of stay: May 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Marcus Hennigan, General Manager at Hotel Indigo Dallas Downtown, an IHG Hotel
Responded May 9, 2022
We are disappointed to read your review. Please accept our apologies for not delivering you the stay you deserved. We will address this with both our maintenance and housekeeping team to ensure we resolve these issues. Please note we have management available at all times to assist with any issues or concerns you had during your stay. I wish you would have made us aware, so that we could have had the opportunity to address before you departed the hotel. We hope to have another chance to impress you next time you're in Dallas.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I highly recommend the Indigo Hotel (Downtown Dallas) A great hotel I have received a great service by all staff The breakfast is good I enjoyed my stay and recommended this hotel The shuttle services were accommodating The room was very clean The only small issue was the cold in the passageway
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Date of stay: April 2022Trip type: Traveled on business
Rooms
Service
Sleep Quality
Room Tip: 14th floor is a bit noisy from AC motor noise, other than that the rooms are good
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Marcus Hennigan, General Manager at Hotel Indigo Dallas Downtown, an IHG Hotel
Responded May 11, 2022
We are thrilled to hear that Hotel Indigo Dallas Downtown and our team left a lasting impression on you. Thank you for taking the opportunity to share your feedback on TripAdvisor, we will share your comments with our team. We look forward to welcoming you back again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$175 - $268 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel indigo dallas, dallas hotel indigo
LOCATION
United StatesTexasDallasDowntown Dallas
NUMBER OF ROOMS
170
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Claim Your ListingHOTEL INDIGO DALLAS DOWNTOWN, AN IHG HOTEL $177 ($̶2̶5̶1̶) - Updated 2023 Prices & Reviews - TX
Frequently Asked Questions about Hotel Indigo Dallas Downtown, an IHG Hotel
Which popular attractions are close to Hotel Indigo Dallas Downtown, an IHG Hotel?
Nearby attractions include Nightly Spirits (0.3 miles), Dallas Arts District (0.2 miles), and Giant Eyeball (0.2 miles).
What are some of the property amenities at Hotel Indigo Dallas Downtown, an IHG Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Indigo Dallas Downtown, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Indigo Dallas Downtown, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Indigo Dallas Downtown, an IHG Hotel?
Yes, paid private parking nearby, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to Hotel Indigo Dallas Downtown, an IHG Hotel?
Conveniently located restaurants include The Woolworth, CBD Provisions, and The Crafty Irishman.
Are there opportunities to exercise at Hotel Indigo Dallas Downtown, an IHG Hotel?
Yes, guests have access to a fitness center during their stay.
Is Hotel Indigo Dallas Downtown, an IHG Hotel located near the city center?
Yes, it is 0.4 miles away from the center of Dallas.
Are pets allowed at Hotel Indigo Dallas Downtown, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Indigo Dallas Downtown, an IHG Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Hotel Indigo Dallas Downtown, an IHG Hotel?
The staff speaks multiple languages, including English and Spanish.