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Experience a luxury destination at The Ritz-Carlton, Dallas. Located on downtown Dallas’s prominent McKinney Avenue, our Texas hotel is near the American Airlines Center, the Cotton Bowl Stadium and the House of Blues Dallas. After an exciting day, retire to contemporary rooms and suites, unwind with a treatment in the hotel spa and sample southwest cuisine at Fearing's Restaurant or The Rattlesnake Bar.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
I stay here frequently for business. Rooms are extremely clean, beds very comfortable and staff very well trained and responsive to all requests. Highly recommend for anyone staying in Dallas. If I had one suggested area for improvement it would be water pressure in the rooms. Shower heads have water regulators in them which only allows for a very low pressure shower. Otherwise, this hotel is 5 stars all around!
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Date of stay: May 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TR-C Guest Relations, Owner at The Ritz-Carlton, Dallas
Responded Jun 13, 2024
Dear Tourist30374527598, Thank you so much for your kind words and for frequently choosing The Ritz-Carlton, Dallas for your business stays. We are delighted to hear that you find our rooms extremely clean, beds comfortable, and our staff well-trained and responsive. Your recommendation means a lot to us. We also appreciate your feedback regarding the water pressure in the showers. Please know that we take all guest comments seriously and will look into this matter to see how we can improve your experience. We look forward to welcoming you back on your next visit to Dallas and ensuring your stay is nothing short of exceptional. Best regards, The Ladies and Gentlemen of The Ritz-Carlton, Dallas
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When visiting Dallas, this is our new go to hotel. The Ritz does an exceptional job of anticipating what the guest needs, versus waiting to be asked. Aracely at check in made me feel welcome, saw my notes asking for a high floor and immediately assigned us to a corner room on the highest floor. Courtney in the bar was so attentive and did not miss a beat. David drove us to/from our place for dinner (complimentary hotel service) and was so pleasant. The little extras (bottles of water, cookies, great smellies) all made our visit so memorable.
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Date of stay: June 2024
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I love this hotel so much and always enjoy my stays here! From the moment I stepped out of my car until I stepped back in, the staff made me feel like a Ritz Carlton should make one feel pampered and cared for! The little touches, such as the guacamologist in the lobby to the world's best shot of margarita this side of the Pecos, you are transported when you enter the lobby and acknowledged by your name by everyone, as it should be. My luggage and the valet were waiting at my door when I stepped off the elevator, and my Titanium status had earned me an upgrade to a fabulous Junior Suite. On the table in the living area was a welcome note with my handwritten name on it and a box of artisan truffles to enjoy as I settled in. This was the evening of an unfortunate power outage in the hotel, but the staff did not miss a beat. The generators kicked on to keep the common areas lit, and an elevator worked for guest use, so we weren't stuck in our rooms. The Ritz Carlton Club was still operational, and the staff laid out beautiful dinner and dessert buffets by lantern light. It was almost a shame that the lights did come back on just over an hour later; it had been that enjoyable. My mobile key wouldn't open the gym door the following day, so I called downstairs as the app prompted me to ask if it could be reset remotely. The desk clerk said not to worry, she would come to me and was there with a new key within two minutes! The gym was excellent, with so many machines and spaces for everything, including a semi-private area for yoga/pilates. Breakfast was great; I especially loved the fresh-pressed juice options. I had mentioned my love of the oatmeal at check-in, and the next day, the chef emailed me the recipe! I wish all Ritz Carltons offered this level of service and excellence, but until they do, I'll continue to proclaim the Dallas location as the best in the country!
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TR-C Guest Relations, Owner at The Ritz-Carlton, Dallas
Responded Jun 13, 2024
Dear MrsSonia, Thank you for your wonderful review! We are delighted to hear that you always enjoy your stay with us at The Ritz-Carlton, Dallas. We’re delighted you had a memorable experience and enjoyed our graciously appointed suites, the Club Lounge, and dinner at Fearing's. We strive to provide each guest with an exceptional, personalized experience through our inspired service, and we will proudly share your compliments with our Ladies and Gentlemen. Thank you again for your loyalty and kind words. We look forward to welcoming you back soon and continuing to be your favorite Ritz-Carlton! Warm regards, The Ladies and Gentlemen of The Ritz-Carlton, Dallas
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Very over priced for what you get. It's marriott now but for the platinum members that are used to the concierge lounge they charge 300 a night which is ridiculous for a breakfast, snacks and some etoh. Jw marriotts are nicer. Overall sad. And the knife and spoon had great but slow service and food that was mid at best.
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Date of stay: May 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TR-C Guest Relations, Owner at The Ritz-Carlton, Dallas
Responded May 24, 2024
Dear charleswJ4279BT, Thank you for taking the time to share your feedback regarding your recent stay. We genuinely value all guest reviews as they help us improve our services and ensure a positive experience for everyone. However, it seems there may have been some confusion, as your review mentions specific details that do not align with our property. Based on your description, it appears you might have intended to review The Ritz-Carlton Dallas, Las Colinas. Nevertheless, we apologize for any inconvenience you experienced during your stay and appreciate your input on the matter. If you have any concerns specific to our hotel, please do not hesitate to contact us directly. Warm regards, The Ritz-Carlton, Dallas
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When you think Ritz-Carlton, you expect a top notch experience. There are things about this property that are wonderful and then some that need attention. I'll start with the positives. My family (2 adults, 1 child) arrived mid-day on a Friday and were pleasantly surprised to get an early check in to our 1 bedrooom deluxe suite. The valet service was exceptional throughout our stay. The bar tender at the Rattlesnake Bar and concierge were both very friendly. The specialty cocktails were pricey, but so good. The location is great. The big negatives were housekeeping and the condition of the room. We booked a deluxe suite on a high floor (and paid extra for that). The suite had a king bed and a sleeper sofa for our son. The room was very worn and the upholstered furniture (both chair and sofa) had stains on it. The king bed mattress was worn out and offered no support. The shower had black mold on the tile (which is easily remedied with bleach). There were only two sets of towels in the room when we checked in. I called down to have another set brought up. They never arrived. On our way out to lunch, I asked at the desk and was told they would bring them up. We arrived back at 5 p.m. and still no towels. I had to get my husband to call housekeeping for a third time and finally, a set of towels arrived. For a hotel that prides themselves on service, that's just unacceptable. The sleeper sofa was in such bad shape, my son could not sleep on it and complained that it hurt his back. These negatives are all very easy to address - upgrade your rooms and set expectations with your housekeeping staff regarding cleanliness and service. I spent over $1,700 (with taxes, daily resort fee) for a two night stay so I was not happy and provided the feedback to the hotel. The hotel did reach out a few days after my stay and provided a refund of half night's stay to my credit card based on the feedback and issues experienced. I hope the property's management will take seriously the feedback guests are providing and seek to upgrade their facilities and housekeeping. If these issues are addressed, this property would no doubt be 5+ stars in my book.
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Date of stay: April 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Staff are well trained, professional and attentive across the various departments. 4pm late check out for Bonvoy Ambassador status proactively offered. A lady at the spa went the extra mile to have a new set of keys delivered to me when she learned I was going to head downstairs to get them. Food and beverage offerings are excellent. Executive lounge was not at all crowded and options were good. Staff here were attentive and helpful while being conscious of not being intrusive. Though I think destination, resort and city fees are unethical, at least this property goes to an effort to try to offer several items in return. House car available to go up to three miles from property. Quiet property for sleep quality.
Not so positives:
This is Ritz Carlton Hong Kong prices for significantly less impressive hard product, views and guest amenities. The value for money is just not there considering the state of the rooms needing a refresh in particular. I had some misses with the laundry service. I had some items for pressing and checked they could be returned by 8am the next day with the front desk. Front desk liaised with the laundry department and confirmed it for me. The gentleman who came to pick up my items said “You want them returned at 8am right” and I said “By 8am”. Shortly after 8am the next day I tried to call the laundry to ask about my items as they had not been delivered. The phone would not ring through to the laundry. I went through the front desk and they were apologetic and the items (with note attached saying must be delivered by 8am) we’re brought up promptly. I got a couple of items dry cleaned, one of which was a wool Gucci pashmina that was new - only worn on my flight in to Dallas. When it was returned it did not appear to have been pressed and so I’ll need to get that done when I’m back home as it was rumpled from washing and additionally had suffered damage by way of two snags resulting in horizontal pulls across it. I brought it up with upon check out and it was resolved to my satisfaction. On arrival the toilet cistern had a leak of water resulting in a small puddle on the floor. This was capably taken care of by engineering when I called the next day to note the issue. Aside from the late check out there wasn’t any other benefit to having Ambassador status with Marriott at this property. No room upgrade or welcome amenity. I would note the Ritz Carlton spa in Chicago gives a 20% discount to ambassador members and this would be a nice benefit to implement in Dallas. Do check your bill at the end to make sure all concessions have been applied.
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Date of stay: June 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Overall, this is a great hotel located in an upscale area of Dallas. Though, since it is a Ritz-Carlton, I will be picky -
Mostly the staff was fantastic, but they did seem to forget about our requests a couple of times. First, our complimentary in-room cocktails weren't refreshed after the first day. I requested them at the front desk, but they still never showed up. Then, upon checkout, I requested an email copy of my bill, which also never showed up until I requested it again.
The rooms, though clean, are showing a little bit of wear with some chipped, tired pieces of furniture. Compared to other high end hotels, these rooms do need to be refreshed.
In the scheme of things, these are small, but when it's a Ritz, the expectation is perfection.
Tip: The lobby bar was extremely crowded, and we weren't comfortable sitting in. But, we were able to order food and drink at the bar and bring it up to our room (thereby avoiding the extravagant room service charges.)
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Date of stay: February 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The rooms are nice, don't get me wrong, but the touch lights on mirror is like a 10 year old technology. Of course, the touches are nice, which is fully expected. They do need to update the rooms though. That said, with the exception of arrival where the staff were they were star strucked by an NFL personality, the rest at the front are good. Their conversations with you feel warm and welcoming. There's a $25 guac-hour - where they have fresh guacamole bar at the lobby for free, to make up for the $25 fee that they have to charge. Everything is on QR, which adds the contactless aspect of the experience.
We did go to the bar for a drink. The ladies of the night comes out at 8:30p, which seems early since there were a couple of kids there with their parents. The staff got our drinks messed up and they apologized profusely. That said, as usual, given the brand, I expected more.
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Date of stay: December 2021
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed 4 nights in a large suite on the 8th floor at the beginning of a 4 week trip around the US and Mexico. Suite was large and well appointed but as previous reviewers have mentioned, desperately in need of a refurb. Ate in Fearings which was excellent. Main gripe was we were not informed at check in that our room included club lounge access which meant that we ended up paying for breakfast daily ( at over $100 for 2 people) as well as pre dinner drinks at Rattlesnake Bar which were actually included in our room rate.
Valet and bellman were top notch - the friendliest and most helpful in any hotel we have stayed in
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TR-C Guest Relations, Owner at The Ritz-Carlton, Dallas
Responded Mar 7, 2023
Dear gauchograd2000, Thank you for choosing to stay at The Ritz-Carlton, Dallas and taking the time to provide your feedback. We are pleased to hear of your excellent experience in Fearing's, but sincerely apologize for failing to communicate the benefits included when you reserve a Club Level room. It is our goal to provide our guests the highest level of personalized service, so your comments are extremely valuable to us so we may focus on areas that require improvement. Thank you again for your valuable feedback and we hope to welcome you back in the near future! Warm regards, The Ladies and Gentlemen of The Ritz-Carlton, Dallas
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It was nice to find out that I was upgraded to a jr suite. The place is huge for one person and I'm only staying for one night, but I'm grateful for the upgrade. That said, the place has lots of older furniture but everything was kept clean and everything is tidy - top notch. There's even turn down with chocolate.
All the staff are kind and professional. They don't just check you in, they do carry on a conversation to make your experience more comfortable. Appreciate the offer of water while checking in. As a Bonvoy member, they even offer couple pastry at the restaurant in the morning. That was helpful in my rush to my meeting in the morning.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TR-C Guest Relations, Owner at The Ritz-Carlton, Dallas
Responded Jun 13, 2024
Dear wannabefoodieHouston, Thank you for taking the time to share your experience with us at The Ritz-Carlton, Dallas and for being a valued Marriott Bonvoy member. We are delighted you had a memorable experience and enjoyed our renovated accomdations and thoughtful amenities. We strive to provide each guest with an exceptional, personalized experience through our inspired service, and we will proudly share your compliments with our Ladies and Gentlemen. Thank you for your continued loyalty, and we look forward to welcoming you back on your next visit. Best regards, The Ladies and Gentlemen of The Ritz-Carlton, Dallas
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There are more places to choose from in the Dallas area.
PRICE RANGE
$687 - $1,087 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ritz-carlton dallas hotel dallas, dallas ritz carlton, ritz dallas
LOCATION
United StatesTexasDallasOak Lawn / Uptown
NUMBER OF ROOMS
221
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about The Ritz-Carlton, Dallas
Which popular attractions are close to The Ritz-Carlton, Dallas?
Nearby attractions include Klyde Warren Park (0.2 miles), Federal Reserve Bank of Dallas - Economy in Action (0.1 miles), and The Ann and Gabriel Barbier-Mueller Museum : The Samurai Collection (0.2 miles).
