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Room & Suite (134)
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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 01/14/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton, Dallas
Updated 01/14/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
Located on downtown Dallas’ prominent McKinney Avenue, The Ritz-Carlton is a destination for Texas locals as much as visitors. Accommodations featuring fully stocked refreshment centers, wired and wireless internet and 400-thread count fine linens. Stop by our on-site restaurant or bar for signature cocktails and Southwestern American cuisine, or rejuvenate with a treatment in the spa.
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Location
Full view
94Great for walkers
Grade: 94 out of 100
0Restaurantswithin 0 miles
0Attractionswithin 0 miles
Contact
2121 McKinney Ave, Dallas, TX 75201-1873
Getting there
Rental CarsSee rental cars from $27/day
1015Reviews10Q+A100Room tips
Reviews
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+1
The reception from valets to check in was warm and very welcoming. The service was friendly and attentive. We have no complaints and would stay here again as well as recommend to others. The hotel restaurant was shockingly good. We don’t come to expect good food at hotels but we were pleasantly surprised.
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Date of stay: July 2021Trip type: Traveled as a couple
Helpful
Response from RCR Guest Relations, Owner at The Ritz-Carlton, Dallas
Responded Aug 2, 2021
Dear 685michellec, Thank you for choosing The Ritz-Carlton, Dallas and taking the time to share your review. We are delighted to hear you enjoyed your stay with us! We strive to provide each guest with an exceptional, personalized experience through our inspired service, and we will proudly share your compliments our Ladies and Gentlemen. We appreciate you taking the time to share your experience, and we look forward to welcoming you back soon. Warm regards, The Ladies and Gentlemen of The Ritz-Carlton, Dallas
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We stayed for 2 nights and throughout the 2 days we had the constant noise of construction happening in a residence directly above our room. When I contacted the front desk they first offered 30,000 points to make up for the experience as they cannot do anything about the Ritz Carlton residences above the hotel rooms. I let them know that points mean nothing to me. They then offered a $200 credit. I paid $1,900 for 2 nights AFTER this credit. This is not how other luxury hotels would have handled this. I suggested comping a night or a future stay. The response was the $200 credit for 2 days of construction noise throughout both days. Very disappointing. They also need more than one person working their pool area. Everyone makes up their own chairs! Water glasses remained unfilled. Very disappointing.…
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Date of stay: June 2021
Helpful
Response from Joshua Williams, Guest Services / Front Office at The Ritz-Carlton, Dallas
Responded Jun 20, 2021
Thank you for reaching out with your concerns regarding your experience at The Ritz-Carlton, Dallas. I am very disappointed to learn of these service issues and that we did not exceed your expectations during this visit. I hope that you will allow us to restore your confidence in The Ritz-Carlton, Dallas. I would welcome to connect with you and I can be reached at 214.922.0200. Thank you. -The Ritz-Carlton, Dallas
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My wife and i stayed here mid April in an Executive Suite. The room did not have a microwave, but we called prior to the visit and they had one in the room for us. We arrived a little early before the room was ready, but the staff held our luggage for us as we went out to a store for about an hour. When we initially waited, some rude customer was talking down to one of the staff members at the front desk. They put up with a lot of rudeness from visitors, but they keep their professionalism. quick, immediate service if you need something. My wife and I will definitely stay here again!
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Date of stay: April 2021
Helpful
Response from RCR Guest Relations, Owner at The Ritz-Carlton, Dallas
Responded Aug 2, 2021
Dear BLESSED10000, Thank you for choosing The Ritz-Carlton, Dallas and taking the time to share your review. We are delighted to hear you enjoyed your stay with us! We strive to provide each guest with an exceptional, personalized experience through our inspired service, and we will proudly share your compliments our Ladies and Gentlemen. We appreciate you taking the time to share your experience, and we look forward to welcoming you back soon. Warm regards, The Ladies and Gentlemen of The Ritz-Carlton, Dallas
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Stayed here for four nights with my adult daughters. We had a jr. suite on the club level. It was a lovely visit! The concierge helped me in advance plan a wonderful itinerary for sightseeing along with fabulous restaurants. They were readily available during our stay and always on point with recommendations! We found our room to be perfect and more than enough space for 3 adults! Although a bit outdated with decor and furnishings. Club level was worth it for us - we utilized it several times every day. Staff was always pleasant. I thought the variety of food and drinks was fabulous! Would highly recommend the club floor! The bar was really fun with a great bartender. People watching there was priceless and a very good time! There were only two cons - the gym was so outdated for a five star resort. Needed a major facelift. The housekeeping lacked significantly. Didn't show up two of the four days we were there? Had to call front desk to have towels brought up and never had turn down? I am not one to fuss when on a vacation so didn't make a big deal...however, it did really bother me! The reason you pay extra for a Ritz is for exceptional service. Dropped the ball in that department. Location is perfect and the house car was superb when it was available! All in all it was a great stay! I highly recommend Nick and Sams for dinner! Best night out while we were there! Enjoy!!…
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Date of stay: May 2021
Cleanliness
Service
Sleep Quality
Helpful
Response from RCR Guest Relations, Owner at The Ritz-Carlton, Dallas
Responded Aug 2, 2021
Dear FLgirl222, Thank you choosing The Ritz-Carlton, Dallas and for sharing your valuable feedback. We take pride in providing our guests with the highest level of personalized service and appreciate your valuable feedback. We have shared your comments with our leadership team so we may continuously improve our guest experience. Thank you for taking the time to leave a review, and we hope to have the opportunity to welcome you back soon. Warm regards, The Ladies and Gentlemen of The RItz-Carlton, Dallas
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The hotel itself is an impressive looking building well situated in downtown Dallas. Check in staff was excellent. The room was a large corner King, very spacious, comfortable and well stocked. Hotel offers PPE and Purell on request, room service due to social distancing will deliver to your door, however it is rare to see anyone other than staff in masks. There is a solid gym & outdoor pool, staff was very attentive & helpful. Unfortunately there were a few issues that arose during the trip which would have me hesitate to return. On the evening we arrived I ordered grilled salmon from room service, it arrived full of pin bones, after a couple of bites I decided dinner wasn’t worth the risk. Surprised to find the chefs at a Ritz too lazy to properly pull the pin bones before service. When wanting to shower before dinner, I found the water a deep orange. It was corrected within a couple of hours however showers remained cold. There is better value for money in Dallas, I would give the Ritz a pass on my next trip.…
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Date of stay: June 2021Trip type: Traveled on business
Value
Service
Sleep Quality
Room Tip: Corners away from the elevators
See more room tips
Helpful
Response from Joshua Williams, Guest Services / Front Office at The Ritz-Carlton, Dallas
Responded Jun 12, 2021
Thank you for reaching out with your concerns regarding your experience at The Ritz-Carlton, Dallas. I am very disappointed to learn of these service issues and that we did not exceed your expectations during this visit. I hope that you will allow us to restore your confidence in The Ritz-Carlton, Dallas. I would welcome to connect with you and I can be reached at 214.922.0200. Thank you. -The Ritz-Carlton, Dallas
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LOCATION
United StatesTexasDallasOak Lawn / Uptown
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Claim Your Listing Frequently Asked Questions about The Ritz-Carlton, Dallas
Which popular attractions are close to The Ritz-Carlton, Dallas?
Nearby attractions include Klyde Warren Park (0.2 miles), Federal Reserve Bank of Dallas - Economy in Action (0.1 miles), and The Ann and Gabriel Barbier-Mueller Museum : The Samurai Collection (0.2 miles).
What are some of the property amenities at The Ritz-Carlton, Dallas?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Ritz-Carlton, Dallas?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton, Dallas?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Ritz-Carlton, Dallas?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton, Dallas?
Conveniently located restaurants include The Capital Grille, Truluck's Ocean's Finest Seafood & Crab, and Ocean Prime.
Are there opportunities to exercise at The Ritz-Carlton, Dallas?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Is The Ritz-Carlton, Dallas located near the city center?
Yes, it is 1.0 miles away from the center of Dallas.
Are any cleaning services offered at The Ritz-Carlton, Dallas?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Ritz-Carlton, Dallas?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Ritz-Carlton, Dallas offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.