The Highland Dallas, Curio Collection by Hilton
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A note from The Highland Dallas, Curio Collection by Hilton
Updated 12/10/21
About
#41 of 229 hotels in Dallas
Location
4.6
Cleanliness
4.6
Service
4.4
Value
4.1
GreenLeaders Platinum level
The Highland Dallas, Curio Collection by Hilton, a star among Dallas boutique hotels, offers welcoming hospitality and modern style in the iconic Park Cities neighborhood. Our boutique hotel provides luxe accommodations along with unsurpassed services and amenities, while being surrounded by top Dallas shops, restaurants, and nightlife, and across from SMU. An outdoor heated pool, full onsite spa services, and insider suggestions of popular things to do in Dallas puts our luxury hotel at the top of the list.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Paid private parking on-site
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Special diet menus
Vending machine
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shared lounge / TV area
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Shoeshine
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Room features
Allergy-free room
Air conditioning
Fireplace
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Centrally Located
Languages Spoken
English, Spanish
Location
Full view
78Somewhat walkable
Grade: 78 out of 100
25Restaurantswithin 0.3 miles
5Attractionswithin 0.3 miles
Contact
5300 E Mockingbird Ln, Dallas, TX 75206-5108
Getting there
Rental CarsSee rental cars from $44/day
832Reviews23Q+A86Room tips
Reviews
Traveler rating
- 500
- 141
- 92
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- 49
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Most Recent
Hi Ryan, We were in room 702 for 6 nights. We encountered many problems mostly with room maintenance, street noise and housekeeping. We requested daily room cleaning and it was very poor or non existent until last night when we actually had a decent room cleaning and closer to what was expected. There was something spilt all over the door entrance into the bedroom the entire stay and never cleaned. One day housekeeping came but didn’t leave coffee or towels. On 2 mornings during the 6 nights the alarm went off at 6:00 am. This was not the first night or 2 nights in a row. My guess is an unhappy housekeeper deliberately did it. I reported several room problems a couple times but they were never addressed. The entrance door rubbed and made a lot of noise. We also had to pull it to make sure it locked when we left. The door to the refrigerator is falling off and rubbing, the Airconditioner blows to much in the living area and not much in the bedroom making it hard to sleep in one room while the other person is watching tv in the living area as it’s to hot. The shower door hits at the top and feels like it could break. The drapery pull rod came off the 2nd night and never fixed. The room is also very dark and needs updating. Customers should be told of the highway noise, it makes it very difficult to sleep.…
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Date of stay: August 2022
Location
Service
Sleep Quality
Room Tip: Ask for a room off the hwy as a lot of room noise. Suites are not worth the price.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ryan Bunker, General Manager at The Highland Dallas, Curio Collection by Hilton
Responded 2 days ago
Dear cwaj45, thank you for your recent visit and sharing your experience with us. I'm sorry to hear we fell short of an exceptional experience. I assure you I have address with our Housekeeping team to ensure this doesn't happen with future stays. I've also spoken with Engineering regarding the maintenance and HVAC issues you encountered to correct. I will email you under separate cover to communicate further. We hope you will give us another try to show you how we typically deliver amazing stays. Best regards, Ryan
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Hotel's Favorite
Visited to tour SMU campus with daughter. Very nice hotel, stylish. Stayed in a spacious one bedroom suite with sofa bed. Clean. close to campus. Friendly staff. Only complaint is crazy valet parking charges.
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Review collected in partnership with Curio – A Collection by Hilton
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Ryan Bunker, General Manager at The Highland Dallas, Curio Collection by Hilton
Responded Aug 4, 2021
Dear Lorenham, We truly appreciate the glowing Tripadvisor review you left us. We’re so happy to hear that you enjoyed our spacious suite, proximity to SMU and cleanliness, and we apologize that the issues with Valet pricing detracted from that. We love our fantastic location too, and are happy our dedicated team took such good care of you during your stay. We look forward to welcoming you back to The Highland Dallas soon!
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I stayed at this hotel solely because of the location near SMU, where I was bringing one of my sons for a campus tour. I had hoped that as a “curio“ hotel, there would be something interesting about the lobby or the amenities. I know they change the name from Hilton, but they must not have changed anything else. The lobby and the decor were fairly dated. There was nothing “hip “or interesting about the place. The daily rate was reasonable, but I have been to so many other good hotels in the last few months, and this was nothing special. Also, every single night of my four night visit, I woke up in the middle of the night because the mattress was so awful. Basically, I would wake up and be unable to fall asleep for another two or three hours. I totally attribute that to the underwhelming mattress.…
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Review collected in partnership with Curio – A Collection by Hilton
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ryan Bunker, General Manager at The Highland Dallas, Curio Collection by Hilton
Responded 2 days ago
Dear 817ctb, Thank you so much for taking the time to write such an informative review. We will absolutely be discussing your points of concern regarding the lobby décor and mattress comfort with our team. Please accept our sincerest apologies for the poor first impression; your experience is not the norm and is certainly not acceptable at our hotel. We really hoped you'd love us - I'm saddened to hear that we fell short. Please know that we do try to consistently deliver a superior guest experience. When you find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.
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Stayed at the Highland Dallas for a business meeting. The Front Desk staff was friendly. I found the room quite spacious and very clean. The location was closed to good restaurant, stores, and points of interest.
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Review collected in partnership with Curio – A Collection by Hilton
Date of stay: July 2022Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ryan Bunker, General Manager at The Highland Dallas, Curio Collection by Hilton
Responded 2 days ago
Dear rolypepe, Thank you for sharing your positive experience with us and with your fellow travelers. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. I will be sure to share your kind comments with our Front Desk and Housekeeping teams. We look forward to welcoming you back to The Highland Dallas soon!
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Only stayed two nights, but the visit was very pleasant. Comfortable room with great views and quiet halls. Staff was very accommodating and valet service was excellent. Although there is no self parking, and valet parking is $34 a night, it is probably safer to do this. Beautiful pool area and the SMU is just steps away.
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Date of stay: July 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ryan Bunker, General Manager at The Highland Dallas, Curio Collection by Hilton
Responded 2 days ago
Dear DMCATL19, We really appreciate all of your feedback. We couldn't agree with you more that having a great location with close proximity to SMU, and excellent Valet service - thanks for noticing! Your kind acknowledgment of the service of our associates is very much appreciated. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments. Thank you for your review, and we look forward to welcoming you back in the future!
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I was very pleased with my stay. From the warm welcome from Front desk staff Noe to the amazing customer service from Conroy, my trip exceeded all of my expectations. My room was amazing and nicely cleaned. Front desk did not disappoint with my complimentary upgrade as a Hilton diamond member. I look forward to booking here every time i come to Dallas!
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Date of stay: July 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ryan Bunker, General Manager at The Highland Dallas, Curio Collection by Hilton
Responded 3 weeks ago
Dear T9583YQbriannal, Thank you for your recent stay and sharing your experience with the TripAdvisor community. It is great to see that both Noe and Conroy provided you with an amazing stay, I will be sure to share my appreciation with them. We look forward to return and thank you for being a Diamond member. Best regards, Ryan
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This is my second stay at this hotel. Front desk service and valet are both excellent and very helpful. As Hilton Diamond Members, my husband and I have stayed at countless Hilton properties. Due to our status with Hilton, I was given an “upgrade” to a larger king room today. I noticed a slight musty smell when first entering and attributed it to the current heat wave/drought and overworking air conditioning. Upon deeper inspection later when returning to the musty room after the Rangers game, I noticed the reason for the musty scent. The air vent to my room is completely covered in mold. This is absolutely disgusting and unacceptable at any hotel, let alone a boutique Hilton
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Date of stay: July 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ryan Bunker, General Manager at The Highland Dallas, Curio Collection by Hilton
Responded 2 days ago
Dear Carolyn D, Thank you for taking the time to share your thoughts with us. We are happy you enjoyed our friendly and helpful team, but we’re very sorry you didn’t enjoy your overall stay with us. I'm very disappointed to read about your recent experience - this is certainly not typical of The Highland Dallas, and I have shared your feedback with our team to correct immediately. Please know that we have taken action to ensure this problem does not occur again at our hotel, and we thank you for bringing the matter to our attention.
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People and location of property are great. Restaurant at the property is outstanding! Staff were all well mannered and helpful. Room was clean and views of the city were great. Valet service is a great amenity!
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Date of stay: July 2022Trip type: Traveled on business
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ryan Bunker, General Manager at The Highland Dallas, Curio Collection by Hilton
Responded 2 days ago
Dear jayjU7828CF, Your kind acknowledgment of the service of our associates is very much appreciated. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments. I will be sure to share with all associates on a job well done. We look forward to welcoming you back to The Highland Dallas soon!
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Highland Dallas curio collection by Hilton's service is top notch for such a busy hotel. The location is the best in Dallas. When we checked in, the front desk greeted us with a bottle of Champagne for being a Hilton member! What a great start to a great stay. The food at knife was wonderful also. I would suggest trying the ribeye. Delicious!
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Date of stay: July 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ryan Bunker, General Manager at The Highland Dallas, Curio Collection by Hilton
Responded 2 days ago
Dear jermainec511, Thank you for the great feedback you have provided. We are very fortunate to have so many great reviews here on TripAdvisor, and I greatly appreciate you adding your experience. I will be sure to share your feedback with our Front Des, and Knife team members. We look forward to welcoming you back to our hotel in the not-too-distant future.
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The staff are the strength of this hotel. It is on a busy expressway and there are many business meetings in the area. We were visiting family, so we wanted a clean, quiet couple of rooms. We also needed a handicapped access room to adjoin. All were provided. The housekeeping was good and unobtrusive. The breakfast was fresh and well served.
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Review collected in partnership with Curio – A Collection by Hilton
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ryan Bunker, General Manager at The Highland Dallas, Curio Collection by Hilton
Responded Jul 7, 2022
Dear nfordandjford, thank you so much for the review and we are thrilled to hear that you enjoyed your stay. I will be sure to share with our entire team. We hope to see you back at The Highland in the near future. Best regards, Ryan
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PRICE RANGE
$183 - $249 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel palomar dallas kimpton
LOCATION
United StatesTexasDallas
NUMBER OF ROOMS
198
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Claim Your Listing Frequently Asked Questions about The Highland Dallas, Curio Collection by Hilton
Which popular attractions are close to The Highland Dallas, Curio Collection by Hilton?
Nearby attractions include Dallas Angelika Film Center (0.2 miles), Gerald J. Ford Stadium (0.3 miles), and Hyena's Comedy Nightclub (0.2 miles).
What are some of the property amenities at The Highland Dallas, Curio Collection by Hilton?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Highland Dallas, Curio Collection by Hilton?
Top room amenities include air conditioning, a flat screen TV, and a fireplace.
What food & drink options are available at The Highland Dallas, Curio Collection by Hilton?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Highland Dallas, Curio Collection by Hilton?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to The Highland Dallas, Curio Collection by Hilton?
Conveniently located restaurants include Knife Dallas, Urban Taco, and la Madeleine French Bakery & Cafe Mockingbird Ln.
Are there opportunities to exercise at The Highland Dallas, Curio Collection by Hilton?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at The Highland Dallas, Curio Collection by Hilton?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Highland Dallas, Curio Collection by Hilton?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Highland Dallas, Curio Collection by Hilton offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Highland Dallas, Curio Collection by Hilton?
The staff speaks multiple languages, including English and Spanish.