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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 06/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Dallas Marriott Downtown
Updated 06/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#27 of 233 hotels in Dallas
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders GreenPartner
Dallas Marriott Downtown is a gorgeous 4-star hotel in downtown Dallas, Texas offering elegant accommodations and an ideal location in Dallas' vibrant Arts District. Enjoy world-class entertainment, fine dining and exclusive shopping at Neiman Marcus’ flagship store. Visitors will appreciate our Dallas location near the Nasher Sculpture Center, Plaza of the Americas and Petroleum Club. Back at the hotel, guests are treated to eye popping views of the Downtown skyline, and can experience the radiant energy of our well appointed guestrooms. We are equipped for weddings and events with 14 meeting rooms, including the Plaza Ballroom and the Atrium which offers a soaring 15-story space.
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Property amenities
Electric vehicle charging station
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Tennis court offsite
Pets Allowed ( Dog / Pet Friendly )
Car hire
Conference facilities
Valet parking
Paid wifi
Restaurant
Breakfast available
Breakfast in the room
Happy hour
Kid-friendly buffet
Special diet menus
Wine / champagne
Banquet room
Meeting rooms
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Shared lounge / TV area
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Ironing service
Shoeshine
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Room features
Allergy-free room
Air conditioning
Desk
Dining area
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bath / shower
Room service
Safe
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Centrally Located
Languages Spoken
English, Spanish
Location
Full view
94Great for walkers
Grade: 94 out of 100
64Restaurantswithin 0.3 miles
19Attractionswithin 0.3 miles
Contact
650 N Pearl St, Dallas, TX 75201-2818
Getting there
Rental CarsSee rental cars from $27/day
784Reviews9Q+A100Room tips
Reviews
Traveler rating
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Popular mentions
Pros: Hotel is convenient to downtown to the touristy things: JFK attractions, holocaust muesum, Geo Deck, and restaurants. However, it is a good walk, approximately a mile. There is a public train beside the hotel. We did not use it. The Free D Link bus is no longer in service! We walked opposite the attractions to eat breakfast and called an Uber to take us to Dealy Plaza. It cost less than the train. It was $11.00 for the Uber, and the train was $3 for one trip or $6 for all day. Plus we would have had to walk to the train. We stayed here because of the king and queen beds in one room. The hotel is nice, but not the nicest or fanciest hotel I have stayed in. The employees are nice. The hotel is clean. Cons: Here’s the reasons for my average score and why I may not recommend staying here and I would think twice before I stayed again. First, there was barely any toilet paper on the dispenser when we first walked into our room. There was not one extra roll! There were only 2 towels left in the room. So the first thing I had to do was go get more toilet paper and towels. I find it quicker to go get something rather than wait for someone to bring it to you. This was not the end of the world, but this is an upscale hotel and I certainly expected toilet paper and would think 4 towels would be provided in a room that size. I normally stay in budget hotels. We normally only sleep and take showers in a hotel. Paying big bucks to stay in a hotel is not my normal. I’d rather spend money on attractions and food rather than a fancy lobby and room. No matter how little I have paid for a room, I have always had toilet paper, extra toilet paper, and it’s at least a 50/50 chance of having 4 towels. This hotel was about double what I normally pay. So I was surprised, to say the least, to have basically little to no toilet paper. As with most hotels and motels now, they do not clean your room until you check out. Second, in the middle of the night, our toilet got clogged. It almost over flowed, but we were saved that horrible experience. The next person to get up called the front desk about 4:30 am. She was told maintenance would come up when they came in to work. The front desk employee asked us if we wanted to move to another room. We did not because most of us were sleeping or had just been woken up by the discussion of the stopped up toilet, and we were checking out in a few hours. Maintenance came about 7:00 am. By then water had leaked from the tub into the bedroom. The carpet beside the bed was soggy. He asked did we want to move. We only wanted the toilet unstopped so we could go to the bathroom. We were having to go to the lobby to use the bathroom. This was a major inconvenience! He did not unstop the toilet on the first visit. He returned in few minutes and unstopped the toilet. Only to return a few minutes later with keys to the room next door so we could take showers, which was not a problem. I did not want to pack all our stuff up, move to another room, to pack it up again in an hour or so later. So from about 4:30 am until checkout, we got very little rest. We found out from the first call that the toilet below us had clogged too. We found out from maintenance guy that same room was leaking water from the tub also. So for whatever reason, both rooms’ toilets were stopped up and the carpet was squishy. I don’t blame the hotel because that’s an unforeseen incident and it could happen anytime anyplace. But what came next is the reason I’m not sure if I could recommend anyone staying here. They only offered me points for my inconvenience. Don’t have a clue how many. Never said. Could not or would give me any amount of a refund because I had used a third party to book my reservations. They acted like they got no money and the third party kept all the money. They were supposed to call me. They have not. It’s been 2 days, and I haven’t heard a word. Not expecting too now. I had read other reviews with folks having similar problems and being given little to nothing for their inconvenience. Most of the time I don’t expect to encounter major inconveniences as this. Also, be aware, they charge your card $100 for incidental fees when you check in. I know some folks don’t budget for that and are caught off guard when that amount is taken, especially if the are using a debit card. I have found the more you pay for a hotel the less free amenities you receive. No pool. No free internet, except in public areas. Recommendations: Use the parking deck if you are not going to move your car. There is no in and out, so you must pay every time you leave. After 4 hours, it’s $18. Valet parking was very busy, cost $30 a day. However, you can come in and out. You probably would save money if you are going to move your car any at all. Walk, if you are use to it. Very nice to see the different architecture of the buildings. Felt safe everywhere we walked. Encountered homeless people. They did not bother us or ask for money.…
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Date of stay: July 2021Trip type: Traveled with family
Helpful
My husband and I stayed for my birthday weekend. This is one of our favorite hotels in Dallas. When we checked in, we were able to to get a FREE UPGRADE to a suite! I was so grateful and told the Operations Manager, Jenica, that we were there for my birthday. After settling in, we went out for dinner and when we returned, there were chocolate covered strawberries and a bag full of yummy snacks waiting for us! The staff made sure we have an enjoyable stay! Highly recommend! Thanks again Jenica!
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Date of stay: May 2021
Value
Rooms
Service
Helpful
Response from Team Marriott, Guest Services / Front Office at Dallas Marriott Downtown
Responded Jun 7, 2021
Dear daniellefC3382WA, Thank you for acknowledging our outstanding service at Dallas Marriott Downtown while you were here to celebrate your birthday. We are committed to providing an exceptional experience for every guest; therefore, we are thrilled we exceeded your expectations. I will surely share your compliments with Jenica for a job well done. We appreciate you recommending us and hope to see you and your husband again soon! Warm Regards, Juan Calderon, General Manager
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The hotel stay was made perfect from every aspect from the minute we arrived thanks to the professionalism and awesome customer centric attitude exuded by Paulina at the front desk. We Love this place - it has everything that you expect and more with the best being their staff. What was really great was when we encountered a small problem, Paulina rectified it immediately and even followed up with us later in our stay to make sure everything was perfect.. Location is convenient and right next to everything you may need. Thanks to all and especially Paulina for making our stay great. We will return. Highly recommend, you won't be disappointed.
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Date of stay: April 2021Trip type: Traveled on business
2 Helpful votes
Helpful
Response from Team Marriott, Guest Services / Front Office at Dallas Marriott Downtown
Responded May 4, 2021
Dear AlwaysRunning2016, Thank you for your detailed review and 5-star rating! It is so great to see your comments specific to our staff members. Paulina is definitely one of the favorite associates of our guests, and we will make sure to share your awesome compliment. Thanks for your recommendation, and we look forward to your next stay at Dallas Marriott Downtown. Warm Regards, Juan Calderon, General Manager
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We enjoyed our stay. The hotel is in walking distance from shops in downtown Dallas. The staff is very friendly. The rooms are big and clean. We even had a balcony which was very special. The breakfast was very good. the hotel seemed fully booked and full of life the weekend we were there.
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Date of stay: April 2021
Value
Service
Sleep Quality
Room Tip: Ask for a room with a balcony, if possible. It is charming!
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Helpful
Response from Team Marriott, Guest Services / Front Office at Dallas Marriott Downtown
Responded Apr 28, 2021
Dear Victoria201154, Thank you so much for this awesome review. Making you happy makes us happy! We are glad that everything went well during your stay and that our convenient location made for a memorable experience. Thank you for choosing Dallas Marriott Downtown. We hope to have the opportunity to welcome you back for a future stay. Warm Regards, Juan Calderon, General Manager
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I had a 3 week stay at this hotel. I was in the middle of a relocation, where everything that could go wrong did go wrong. But the staff at this Marriott was spectacular. They provided an experience that made me feel like a V.I.P. Led by their very friendly General Manager Juan Calderon and his assistant manager Jennica Gonzales. At the bar Philippe and Nyjha is quite a tandem, with their custom mix drinks and their sense of humor. I just wanted to take the time and say thank-you.
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Date of stay: April 2021
Value
Location
Service
Helpful
Response from Team Marriott, Guest Services / Front Office at Dallas Marriott Downtown
Responded Apr 21, 2021
Dear Compass633522, Thank you so much for your very kind review. I am glad you enjoyed your stay with us at Dallas Marriott Downtown. We are very lucky to have a team that really cares about what they do and has a passion for service excellence. I know that they will be happy to hear your comments when they're shared at our next staff meeting. Thank you again for recognizing them publicly, and we hope to welcome you back soon. Warm Regards, Juan Calderon, General Manager
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PRICE RANGE
$212 - $552 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
dallas marriott city hotel dallas, westin hotel dallas, westin hotel city center, westin dallas, dallas westin
LOCATION
United StatesTexasDallasDowntown Dallas
NUMBER OF ROOMS
416
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Claim Your Listing Frequently Asked Questions about Dallas Marriott Downtown
Which popular attractions are close to Dallas Marriott Downtown?
Nearby attractions include Morton H. Meyerson Symphony Center (0.2 miles), Winspear Opera House (0.3 miles), and Nasher Sculpture Center (0.3 miles).
What are some of the property amenities at Dallas Marriott Downtown?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Dallas Marriott Downtown?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Dallas Marriott Downtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Dallas Marriott Downtown?
Yes, valet parking is available to guests.
What are some restaurants close to Dallas Marriott Downtown?
Conveniently located restaurants include Draft Media Sports Lounge, Flora Street Cafe, and Corrientes 348 Argentinian Steakhouse.
Are there opportunities to exercise at Dallas Marriott Downtown?
Yes, guests have access to a fitness center during their stay.
Is Dallas Marriott Downtown located near the city center?
Yes, it is 0.6 miles away from the center of Dallas.
Are pets allowed at Dallas Marriott Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Dallas Marriott Downtown offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Dallas Marriott Downtown?
The staff speaks multiple languages, including English and Spanish.