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About
#20 of 234 in Dallas
Location
4.7
Cleanliness
4.7
Service
4.6
Value
4.4
GreenLeaders Gold level
Experience the best of downtown Dallas, TX when you stay at Omni Dallas Hotel. Connected to the Dallas Convention Center via sky bridge, the hotel is a sleek retreat with a full-service spa, heated outdoor infinity pool, rooftop terrace, 7 restaurants and a coffee shop. Relax in chic hotel rooms and suites featuring floor-to-ceiling windows with sparkling city views and sensory floor lighting. Fireplaces and living rooms are also available. The hotel is near historic Dealey Plaza, the Dallas Museum of Art, and less than a mile from Reunion Tower, West End Historic District and Dallas World Aquarium. From dining to culture to sporting events, Dallas has it all and Omni Dallas Hotel puts you right in the center of the action. Whether you are looking for a family retreat, couples getaway, staycation or a solo stay in the city, our hotel specials offer something for everyone.
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Property amenities
Electric vehicle charging station
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bowling offsite
Patio
Highchairs available
Valet parking
Paid public parking on-site
Wifi
Paid wifi
Hot tub
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Poolside bar
Board games / puzzles
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Rooftop terrace
24-hour security
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Picnic area
Shared lounge / TV area
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Modern
Languages Spoken
English, Spanish
Location
Full view
89Good for walkers
Grade: 89 out of 100
26Restaurantswithin 0.3 miles
8Attractionswithin 0.3 miles
Contact
555 S Lamar St, Dallas, TX 75202-1961
Getting there
Rental CarsSee rental cars from $44/day
8473Reviews104Q+A100Room tips
Reviews
Traveler rating
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Popular mentions
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Most Recent
When we arrived at this hotel, we chose to park in the parking garage rather than going to the valet. When we approached the hotel doors with our multiple bags, the young man at the valet looked up at us from his phone then continued to look at his phone and ignored us. I’m sure if we had asked him a question he would have helped, but many hotels I go to, the valet rushes to open the door for you. That didn’t happen. I thought this might be a one off, but no, it happened every single time we approached the front door during our stay. They’d look up at us, then ignore us as we walked in. Likewise. The woman at the front desk was kind, however, she didn’t provide any helpful information. I left the front desk searching for the elevator because she didn’t tell me where it was. I was confused when I got in the elevator and didn’t see the floor number my room was on, and spent about 10 minutes trying different floors to see if the numbering was different. Finally, I had to ask another guest in the elevator why my floor wasn’t there and he told me there were two sets of elevators. That would have been nice to know upon check in. The rooms were okay, but the housekeeping clearly doesn’t pay attention to detail. We had multiple spots in our room where there were smudge marks from dirty hands that could have easily been wiped up. Overall, for a nice hotel, I was disappointed with the customer service on all fronts.…
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Omni Dallas Guest Services, Guest Services / Front Office at Omni Dallas Hotel
Responded 3 days ago
Thank you for taking the time to share your experience on Trip Advisor in regards to your recent stay at the Omni Dallas. We are truly sorry for the experience you had and the failure to deliver an experience that exceeded your expectations. This feedback has been cascaded to our leadership team so that we make the appropriate adjustments in our operation as well as provide additional training to our staff so that we can mitigate this type of experience happening in the future. Thank you,
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Hotel's Favorite
For Starters , Steven at the desk was amazing. With my status he was able to give me an Upgrade and all of my free coupons for my coffee, drink at bar and morning coffee vouchers. The entire staff here are very caring and ask often if there's anything they can do for you. Central location. Plenty of food, stores and anything you may need. If I could give 10 stars I would.
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Date of stay: September 2021Trip type: Traveled
1 Helpful vote
Helpful
Response from Omni Dallas Guest Services, Guest Services / Front Office at Omni Dallas Hotel
Responded Nov 4, 2021
Thank you for taking the time to share your experience on trip Advisor about your recent stay at he Omni Dallas. We are truly pleased to hear you enjoyed your stay and that Stephen made a great impression to you as well. We look forward to welcoming you back. Very best,
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Hot water system inadequate. Had to wait for hot water. Circulating pump must be undersized or failing. Have to use keycard to keep lights, fridge, and a/c turned on. WTH? They use the lure of free wifi to force you to signup for their email list. I preemptively opted out of marketing emails and was promptly spammed via email.
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Date of stay: May 2022Trip type: Traveled
Location
Cleanliness
Service
Room Tip: Find another hotel.
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Helpful
Stayed here for a couple of nights and no issues at all. It’s a nice clean and busy hotel with seemingly large events taking place which after 2 years of quiet it’s nice to see some hustle and bustle back. Rooms were clean with great beds, Nice couple of bars / restaurants within the property and would certainly return.
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Date of stay: April 2022Trip type: Traveled
Helpful
Response from Omni Dallas Guest Services, Guest Services / Front Office at Omni Dallas Hotel
Responded 4 weeks ago
Thank you for taking the time to share your experience at the Omni Dallas on Trip Advisor. We are pleased to hear that you had a great experience at the hotel. We truly appreciate you taking the time to share this experience on Trip Advisor. When your travel brings you back to Dallas, TX please do let us know as we would like to have the opportunity to serve you in the future. very best,
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We arrived after a long flight from the UK and stayed for 2 nights. Although being jetlagged we found the welcome good - the room had almost everything we needed. The only thing, and it's minute, is there was only a small shampoo for 2 people and no shower gel - but a shower bar. Still a 5* review though as it's a really good hotel. Wifi is chargeable but we joined their select club which hopefully will remove the fee.
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Date of stay: April 2022Trip type: Traveled
Room Tip: Take city view higher floor and save the cost on the reunion tower as the view is the same
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Helpful
Response from Omni Dallas Guest Services, Guest Services / Front Office at Omni Dallas Hotel
Responded Apr 16, 2022
Thank you for taking the time to share your experience at the Omni Dallas on Trip Advisor. We are pleased to hear that you had a great experience at the hotel. We truly appreciate you taking the time to share this experience on Trip Advisor. When your travel brings you back to Dallas, TX please do let us know as we would like to have the opportunity to serve you in the future. very best,
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Horrible experience. Internet didn’t work for any of our 5 devices. The TV connects to the internet. So no TV or streaming all weekend. Front desk sent us to a constantly ringing phone for help. For $230+/night it’s pathetic. Seriously, look elsewhere if you want a painless experience. Staff is helpless. Internet is a basic and standard offering for any hotel regardless of the star rating.
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Date of stay: March 2022Trip type: Traveled
1 Helpful vote
Helpful
Response from Omni Dallas Guest Services, Guest Services / Front Office at Omni Dallas Hotel
Responded Mar 21, 2022
Thank you for taking the time to share your recent experience at the Omni Dallas on Trip Advisor. we are truly sorry for the experience you had with our Internet services, we have since been able to correct this issue. We are very sorry that the internet challenges did impact your experience in such a negative way, this is not the type of experience we want any of our guests to have as we know this is a must for all hotel guests. We are confident that our resolution to the problem that you experienced during your recent stay will mitigate any further interruptions with our internet services. Thank you again for staying with us and for sharing your feedback. very best,
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I went to Dallas to watch the Texas High School Football state championship games. The hotel is in a great location, near the freeway and walking distance to plenty of places to eat. Inside the hotel there are a couple bars depending on what you are looking for. The staff is very friendly and helpful. The rooms are clean and very comfortable. The view of the city is awesome.
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Date of stay: December 2021
Rooms
Cleanliness
Service
Room Tip: I would ask for a room on the higher floors for a great view of the city skyline
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1 Helpful vote
Helpful
Response from Omni Dallas Guest Services, Guest Services / Front Office at Omni Dallas Hotel
Responded Mar 21, 2022
Thank you for taking the time to complete your Trip Advisor review in regards to your recent stay at the Omni Dallas. We are very pleased to hear that you had a great experience! We look forward to serving you as a guest of ours in the near future. Thank you
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Stayed mid-week and couldn’t have been more satisfied. All employees encountered were friendly and helpful. Room was clean, nicely appointed and had a great view of downtown. Breakfast at Texas Spice was really good! Morsel’s is a great for a quick beverage & bite.
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Date of stay: March 2022Trip type: Traveled
1 Helpful vote
Helpful
Response from Omni Dallas Guest Services, Guest Services / Front Office at Omni Dallas Hotel
Responded Mar 21, 2022
Thank you for taking the time to complete your Trip Advisor review in regards to your recent stay at the Omni Dallas. We are very pleased to hear that you had a great experience! We look forward to serving you as a guest of ours in the near future. Thank you
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I highly recommend the Omni hotel in Dallas. Not only is the location amazing but the staff went above and beyond to make our trip enjoyable. Special thanks to Stephen Hartenstein!!! He truly made our trip.
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Date of stay: February 2022Trip type: Traveled
1 Helpful vote
Helpful
Response from Omni Dallas Guest Services, Guest Services / Front Office at Omni Dallas Hotel
Responded Mar 21, 2022
Thank you for taking the time to complete your Trip Advisor review in regards to your recent stay at the Omni Dallas. We are very pleased to hear that you had a great experience! We appreciate the kind words abut Stephen and will be sure to share this recognition with him. We look forward to serving you as a guest of ours in the near future. Thank you
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We were really looking forward to this staycation, away from the kids and wanting to unwind. Well if that is what you are looking for do not come to this hotel! To start off valet is completely unorganized. We valeted our car and were told to text/call number on tag they gave us to request car if we will be leaving. Well, we did just that and the system could not find our car, we had to call front desk which then they transferred us to valet guess what THEY COULDN'T find our car, after remaining on hold for a few minutes they finally found it and it was never moved from where we dropped it off! So we head out for dinner again wanting to unwind, the moment we open our hotel door we see 2 bellboys passing through and one was complaining saying he needed to be respected amongst other things, the other was trying to calm him down but he seemed pretty upset. We then get to elevators and BAM only 2 elevators are working, it took about 5-10 minutes for elevator to finally make it to our floor and it was FULL, we literally had to cram as many people as possible if not we would never get out of there, so here we are in a 400 buck night room crammed in an elevator with about 15-20 people and when we get to lobby there is a long line of people waiting for the freaking elevator! The next morning when we are ready to check out we once again text/call the number given to us to request car and GUESS WHAT car was not in system again, so we once again had to call described vehicle, give name and room #. The ONLY good thing was the view, can't believe we paid over 400.00 just for the view... Never staying here again.…
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Date of stay: February 2022
Rooms
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Omni Dallas Guest Services, Guest Services / Front Office at Omni Dallas Hotel
Responded Feb 15, 2022
Thank you for taking the time to share your experience at the Omni Dallas on Trip Advisor. we are truly sorry for the experience you had during your recent stay, especially with the valet and elevator experiences. We did lose two of our elevators over the weekend and we were unable to repair them in a timely manner due which did affect your experience as well as our other guests who were staying in the hotel. We have since repaired the elevators and have taken additional measures to ensure that if this same issue occurs in the future we have the appropriate needs on hand to remedy the issue in a more timely manner. In regards to your valet experience, once again our sincerest apologies for the delay in the retrieval and lack of knowing the location of your vehicle. Your feedback has been very helpful in assisting us to improve our operations and at the same time all of our guests experiences as we move forward. very best,
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PRICE RANGE
$269 - $410 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTexasDallasDowntown Dallas
NUMBER OF ROOMS
1001
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Claim Your Listing Frequently Asked Questions about Omni Dallas Hotel
Which popular attractions are close to Omni Dallas Hotel?
Nearby attractions include Dallas Cattle Drive Sculptures (0.1 miles), Pioneer Plaza (0.2 miles), and Old Red Museum (0.3 miles).
What are some of the property amenities at Omni Dallas Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Omni Dallas Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Omni Dallas Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Omni Dallas Hotel?
Yes, a parking garage, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to Omni Dallas Hotel?
Conveniently located restaurants include Bob's Steak & Chop House, Cindi's NY Deli & Restaurant, and Texas Spice.
Are there opportunities to exercise at Omni Dallas Hotel?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Is Omni Dallas Hotel located near the city center?
Yes, it is 0.4 miles away from the center of Dallas.
Are pets allowed at Omni Dallas Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Omni Dallas Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Omni Dallas Hotel?
The staff speaks multiple languages, including English and Spanish.