The Hilton Park Cities was VERY stylish, comfortable and easy. It felt friendly, safe and upscale. The rooms were big and had high ceilings and I loved the free Starbuck's in the morning. I will definitely stay there again.
Stayed during the snow and cold temperatures of mid February 21. There were power and transportation issues that caused the staff to be short handed and many local restaurants to be shut down. Under those difficult circumstances, the Hilton staff was tremendous. They went above and beyond and were very accommodating. Thank you to the GM and the staff who stayed at the hotel and provided great service.
just wished i could experience their breakfast! The first time we stayed unfortunately their kitchen caught on fire and this second time really wanted to eat a good breakfast but due to circumstances i totally understand!
Extremely disappointed! Stayed here for a good night of sleep before a big competition. Received a room by the elevators that made noise all night long! Called the front desk and was told they could not move us. Dealt with the situation. Next morning, went for the breakfast that they told us about at check-in. Only to find absolutely no breakfast! So frustrating! Told the front desk and they didn’t seem to care.
During the crazy Texas winter storm/freeze in 2021 I was displaced from my home due to lack of running water. There were many Texans during this time who were displaced. The Hilton took us into their hotel like family. They didn’t take advantage of the high demand, but rather provided a safe refuge for us. The concierge even learned my name! It was a stressful week and I was thankful to have a warm place of shelter from the storm. Thank you, Hilton Dallas/Park Cities. You’re one of the good ones.
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