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The facilities are fine and met our expectations. The front desk staff quickly resolved one issue we had with our room and made sure it was right. Breakfast was pretty good and the breakfast dining area is roomy. The location is pretty convenient to the...More
Very clean hotel. Nice comfortable beds with nice pillows. Staff was friendly and helpful. The only thing I will say is I wasn’t completely thrilled with the continental breakfast. It was a little underwhelming and not many healthy options. There was some hard boiled eggs...More
Disappointed is putting it mildly.
No need for the manager to respond here. You can't be bothered to set up your voice mail nor return calls so don't come on here and act like you care. If it was just me, I might think differently...More
Date of stay: August 2018
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas WestResponded October 14, 2018
Thanks for taking the time to write us a review. We pride in ensuring the joy of travel at Holiday Inn and I'm sorry to learn that lapses with the staff's service and breakfast selection prevented you from completely having a good time....More
We were there for a basketball tournament. Over the weekend a vehicle was stolen and several others broken into. Our vehicle back seats were taken. The next night another families seat was taken from their car. The front desk lied to us when I asked...More
The breakfast was good and the choice of items was good. The front desk staff was friendly and helpful. The room was clean and the room was quite; (Stay on the opposite of traffic). The bed was very firm and comfortable.
From our property, Make a right turn onto North Cockrell Hill Road and make a left onto I-30. Take I 30 heading West towards Arlington. Take the North Wet N Wild Way Exit and then proceed to AT&T Way to Legends Way and there... More
From our property, Make a right turn onto North Cockrell Hill Road and make a left onto I-30. Take I 30 heading West towards Arlington. Take the North Wet N Wild Way Exit and then proceed to AT&T Way to Legends Way and there you are.
I recommend either calling a Taxi or taking an Uber or Lyft to prevent any headaches with trying to find parking or payment of an excessive price tag for parking.
If you decide to drive, I suggest leaving early to get a great parking spot and so you can walk around the stadium to enjoy the sights.
Please let us know if you need anything else.
-Gerry T. - General Manager
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"Stay on the opposite of the hotel from the expressway"