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Holiday Inn Express Hotel & Suites Dallas West

HIExpress.com$93*
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#93 of 203 Hotels in Dallas
Certificate of Excellence
06/04/2017 06/05/2017
1 room 2 adults 0 children
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Holiday Inn Express Hotel & Suites Dallas West
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112 Reviews from our TripAdvisor Community

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Showing 109: English reviews
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Galveston Island, Texas
Reviewed 1 week ago via mobile

Was charged a 250$ smoking fee for no reason.... nothing was smoked in the room.... yes i rolled a joint and thru the stem in the trash, they said the room couldn't be rented for 2 days due to aroma, yet when called and rang room it was rented.... and who goes thru someone's room trash like a detective? That's...

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Helpful?
Thank markb0324
Gerry T, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello Markb0324, Again, I sincerely apologize for the inconvenience that you had to endure while staying at our property. As you stated, the issues with the sink not draining correctly will be resolved. As far as your inconvenience with the sink draining, we have already compensated you for that portion of your stay by discounting your room rate and have...

Dallas, Texas
HOTEL’S FAVORITE REVIEW
Reviewed February 25, 2017

Stayed here while plumbing was being fixed at our house. We were very impressed! The rooms were nice, clean and very comfortable. The breakfast had great selection! The hotel staff was so incredibly friendly and helpful! Both Sonia Marine and Dane Swecker were so wonderful and dealt directly with our insurance company to take care of our hotel arrangements. We...

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Helpful?
Thank Wendy C
About Hotel's Favorite Review
Gerry T, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello Wendy C, Thank you for taking the time to provide us with an excellent review! We appreciate that you were able to enjoy and relax in one of our nice, clean and comfortable guest rooms, complimentary breakfast and also our great service that Sonia and Dane provided for you during your stay at our property. We hope to see...

Reviewed 3 weeks ago via mobile

We booked with the military discount but were still charged the regular charge. When we left and returned to our room all the walls had been torn off due to construction. Our room number was written on wall in pencil and also on a price of duct tape. Went swimming and waited 30 minutes for towels and ended up walking...

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Helpful?
1Thank Jasa W
Gerry T, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello Jasa W, We sincerely apologize for the inconvenience that you endured during your stay with us. I wished that you would've left me a voicemail, as I never got a memo to return your phone call. Our Front Office Manager was available as well and didn't receive a message either. We are currently in the process of completing some...

Reviewed March 19, 2017 via mobile

I booked my room through trip advisor and booked a double bed with a pull out couch we had 3 teenagers it also allowed you to type in a request so I wrote that I needed to have that kind of room. So we get there and it was very nice!! Very clean!! The young lady at the counter was...

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Helpful?
Thank sunkissbeach
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Dear sunkissbeach, Thank you for sharing your feedback and for choosing our property for your lodging needs. I appreciate the wonderful remarks regarding the overall cleanliness of the hotel. We constantly strive to provide an environment of comfort and value to our guests and I am disappointed we were unable to meet this during your stay. I am sorry for...

San Antonio, Texas
Reviewed February 24, 2017

Third stay for annual family events. The location is very convenient so we stay at this location primarily for this reason. The rooms have been clean with comfortable beds and linens. Everything to date has been in working order. Quick on and off the highway and ample parking in the Hotel parking lot. Staff are polite and courteous. I can't...

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Helpful?
Thank Cynthia J
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Dear Cynthia J, Thank you for taking the time to write a review about your stay with us. We are happy to know that you liked our location and we certainly appreciate your nice feedback on our rooms and staff. On the other hand, we would like to apologize for not living up to your expectations regarding our breakfast selection...

Reviewed February 19, 2017 via mobile

The staff was friendly.....The room was clean and comfortable! Uber to downtown was affordable and it saved me a lot on parking. The breakfast had a lot of options and was good...the bagels could've been a little fresher, but it wasn't anything to complain about. The hotel is directly across the street from a Walmart and is surrounded by food...

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Helpful?
Thank Antoinette M
Gerry T, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello Antoinette M, Thank you for your awesome feedback that you provided to us based on your recent experience at our property. We appreciate the wonderful comments you provided about our staff members, our guest rooms, breakfast and local area! We hope to see you again as your destination hotel during your next visit to the Dallas area! Thanks again,...

Reviewed February 6, 2017 via mobile

I met my mom and sister in Dallas for the weekend and we stayed 3 nights here. The rooms were huge and very clean and the beds were the most comfy that I've had in a hotel in a long time. We will definitely stay here again on our next visit to Dallas.

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Helpful?
Thank 00sandie
Gerry T, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello 00sandie, Thank you for taking the time to provide us with an excellent review regarding your recent stay with us at our property! I am pleased that during your three night stay at our property, you were able to relax and enjoy your huge and clean room with comfortable beds. We hope to see you again soon!! Thanks again,...

Brandon, South Dakota
Reviewed February 1, 2017 via mobile

Since we have stayed at Holiday Inn Express Hotels in the past we thought we would try this one. We were not disappointed. Our room was spacious and very clean. Walking distance to Chilis restaurant was a plus. Morning breakfast had many choices. I had the pancakes, eggs and a cinnamon roll. All were good. Staff was friendly and had...

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Helpful?
Thank Georgiecakes
Gerry T, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello Georgiecakes, Thank you for the excellent feedback that you left about our property during your recent experience at our hotel. I am extremely pleased that you continued to visit our Holiday Inn Express Hotels and that you were able to continue to enjoy the brand by having a great stay at our location. I'm glad that we were able...

Grand Rapids, Michigan
Reviewed January 28, 2017 via mobile

My husband I stayed here for three days and really had no issues. Rooms were clean and breakfast was good. Workout room was an added bonus with weights, mats, treadmills and exercise balls. Wish they would have had some water in there but it was well maintained. Only issue was people staying above us were noisy and we could hear...

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Helpful?
Thank smithjl37
Gerry T, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello smithjl37, Thank you for taking the time to provide us with some feedback regarding your recent stay at our property. I am pleased that you were able to stay with little to no issues. We are glad that your room was clean, the breakfast was good and that you were able to enjoy the fitness center. I apologize about...

Madison, Wisconsin
Reviewed January 8, 2017

New Year's Eve was a noisy night but other than that, the room was spacious, usual breakfast fair in a good-sized dining area, and friendly front desk. The best part we liked was the convenience to I-30 to go East downtown or West to AT&T Stadium. I love the option to forego daily maid service (go green) and receive loyalty...

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Helpful?
Thank Wis_Badger_Traveler
Gerry T, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello Wis_Badger_Traveler, Thank you for your excellent feedback that you provided regarding your recent stay with us. I apologize for the night of New Year's Eve, but everyone was celebrating the holiday and welcoming in 2017! I am pleased that you were able to stay at a property that was convenient to your travel locations and that you were able...

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Dry Cleaning
  • Breakfast Available

Additional Information about Holiday Inn Express Hotel & Suites Dallas West

Address: 4321 Communications Dr, Dallas, TX 75211-1300
Location: United States > Texas > Dallas
Price Range: $105 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Dallas West 2.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Dallas West
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Express Hotel & Suites Dallas West staff and other travelers.
2 questions
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Questions? Get answers from Holiday Inn Express Hotel & Suites Dallas West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Our room was on 3rd floor and very accessible to stairs and elevator”
WendyC663, Feb 25, 2017 | Read review
“Street noise was not an issue facing the front of the building so it's likely not ever a problem.”
Wis_Badger_Traveler, Jan 8, 2017 | Read review
“We were on the fourth floor. It was very quiet up there.”
TravelingPat, Aug 23, 2016 | Read review
“King suites are perfect for a couple, just the right size. They have a couch, microwave, and mini fridge.”
jordynn2016, Mar 12, 2016 | Read review
“The standard king room I had on the third floor was perfect.”
MarkH971, Dec 4, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
HIExpress.com
$93* /night
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HotelQuickly$133
Hotwire.com$93
Booking.com$93
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*Disclaimer
Prices are for 1 room, 2 adults
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