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Holiday Inn Express Hotel & Suites Dallas West

#74 of 200 Hotels in Dallas
Certificate of Excellence
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Holiday Inn Express Hotel & Suites Dallas West
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96 Reviews from our TripAdvisor Community

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Showing 93: English reviews
Fort Smith, Arkansas
Level Contributor
165 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

My kids and I stayed here on a recent trip to Dallas. It was in a good, safe location! We were doing activities in Arlington and in downtown Dallas and this was the perfect place to stay in between those two places. I did not have to get on any tollroads to get to downtown Dallas or Arlington. All rooms... More 

Helpful?
Thank GreatFamilyTime5
Gerry T, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello GreatFamilyTime5, Thank you for taking the time to leave us with this excellent feedback regarding your recent experience at our property. I am extremely pleased that you chose our property as a place to stay during your visit to the Dallas and Arlington areas! I am also glad that you were able to relax in a clean, spacious room... More 

Round Rock, Texas
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The staff at this hotel are outstanding. I needed to cancel a reservation that I had made on line. I explained my issue and they immediately cancelled it for me. It is very apparent that customer service is alive and well at this Holiday Inn Express.

Helpful?
Thank C P
Gerry T, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello C P, Thank you for taking the time to leave us this excellent feedback regarding your most recent experience with our property. I am pleased that our Front Desk team was able to accommodate you whenever you had issues coming in for your reservation and needed it to be cancelled. We appreciate the kind words that you left for... More 

Norman, OKI
Level Contributor
101 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The HEI is nice - seems like a recently built hotel. Room and bathroom are decent sized and modern. Wifi worked well. It is in a good location and is set back off the interstate so noise was not an issue. Breakfast is typical HEI fare - nothing special, but OK. I stayed there to attend a concert at the... More 

Helpful?
Thank bconwayOU
Gerry T, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello bconwayOU, Thank you for your excellent 5 star review based on your most recent experience with us here at our property. I am pleased that you were able to relax in our nice hotel with clean, comfortable, spacious, modern guest room. We are glad that you were able to enjoy the surrounding area as well, from the Verizon Theater,... More 

Kerala
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed June 12, 2016 via mobile

I went to this place for a business visit. The hotel was nice and cozy and a lovely place. The rooms were cozy and in good condition. The breakfast was sumptuous and really nice. The service was great and they offer shuttle to most places around and you can just call them and the shuttle will come. Overall the stay... More 

Helpful?
Thank Ramachandran V
Lincoln, Nebraska
1 review
5 of 5 stars Reviewed June 3, 2016

Brought a group of high school students and staff from Nebraska to do college visits in the Dallas area. Found this hotel sort of at random, and am happy to say we did. Everything looks recently updated & renovated - new, high quality finishes and details. Property was well kept, and rooms were immaculate. Manager Gerry Tarlac was a consummate... More 

Helpful?
Thank jhall112016
Gerry T, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello jhall112016, Thank you for your excellent 5 star review that you left for myself and for our property during your visit to the Dallas. I am extremely pleased that you were able to enjoy our great hotel and also the service from myself and the rest of the staff that we provided to you and your entire group. We... More 

Level Contributor
36 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 16, 2016

Nice hotel. Hot breakfast was ok. Surprising it was very easy to get to downtown for the traffic was light heading into downtown the Thursday, Friday, and Saturday. Had a few minor problems but were fixed quickly.

Helpful?
Thank Greg S
Gerry T, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello Greg S, Thank you for your 4 star review based on your recent experience with us here in the Dallas area. I am pleased that you were able to enjoy our hotel and that it was close to your desired destinations and that any issues that you experienced were fixed quickly. We hope to see you again soon as... More 

Lincoln, United Kingdom
Level Contributor
164 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed March 29, 2016

Great hotel - we only stopped for one night after flying into Dallas, but would have been happy to stay longer - very comfortable room and bathroom and close to plenty of shops and restaurants. Good breakfast.

Helpful?
Thank SwindonMoomin
Gerry T, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello SwindonMoomin, Thank you for your positive feedback during your recent stay with us here in the Dallas area. I am pleased that you would've been happy to stay longer based on your pleasant experience with our property. We hope to see you again soon, therefore you will be able to enjoy the area around the property and then relax... More 

Houston, Texas
Level Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed March 16, 2016

Everything was great. "GREAT LOCATION" The temperature in the room was good, The quality of the TV was great, The bed & pillow I slept on was so comfortable (I sleep like a baby) The breakfast was good (love the pancakes). I wish they had bacon instead of ham. There's a lot of choices for eating places and shopping across... More 

Helpful?
Thank Girljustwannahavefun
Gerry T, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello Girljustwannahavefun, Thank you for your excellent feedback about your recent stay with us here in Dallas! I am very pleased that you were able to sleep like a baby in our comfortable bed and also that you were able to enjoy our Holiday Inn Express pancakes! We actually do have bacon available but we alternate bacon and ham every... More 

Tishomingo, Oklahoma
Level Contributor
4 reviews
5 of 5 stars Reviewed March 12, 2016

We wanted to get out of small town Oklahoma for a fun couple of days in none other than Dallas, Texas! We enjoyed our evening with Holiday Inn Express after being greeted and helped multiple times during the evening by Mr. Chris. What a helpful guy! (By the way, the Papa John's pizza wasn't to bad!) The room was comfortable... More 

Helpful?
Thank Jordyn N
Gerry T, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello Jordyn N, Thank you for your excellent feedback during your recent experience with us here in Dallas. I am extremely pleased that Chris and Yulissa were able to provide you with excellent customer service whenever you had any encounters with them. I will be sure to share this information with them, as I am sure that they will be... More 

Kansas City
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed February 17, 2016

We took a VERY last minute trip to Dallas over President's Day weekend. I booked the Wednesday before and couldn't find a room to accommodate our needs using reward points. I called to ask if I could have a cot wheeled into our double room because our son and daughter will not share a bed! Humberto, the customer service representative... More 

Helpful?
Thank pgast5
Gerry T, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello pgast5, Thank you for your excellent feedback about your recent experience with us I am very pleased that you were able to enjoy a great trip with a last minute time constraint. I am glad that Humberto was able to take care of your needs and that you were able to be comfortable with the set up that we... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Holiday Inn Express Hotel & Suites Dallas West

Address: 4321 Communications Drive, Dallas, TX 75211
Location: United States > Texas > Dallas
Price Range: $109 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Dallas West 2.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Dallas West
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