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About
#31 of 228 hotels in Dallas
Location
4.4
Cleanliness
4.6
Service
4.6
Value
4.4
This 12-story hotel in North Dallas invites you to experience luxury in a modern yet comfortable resort-like setting. With a lake on one side and a lush green park on the other, you'll appreciate the convenient to DFW Airport and North Dallas attraction
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Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bowling offsite
Squash offsite
Kids stay free
Parking
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Vending machine
Tennis court offsite
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
Shared lounge / TV area
Shops
ATM on site
First aid kit
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Room service
Safe
Seating area
Sofa
Telephone
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Family
Languages Spoken
English
Location
Contact
1590 Lyndon B Johnson Freeway, Dallas, TX 75234-6031
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The Hotel was recently Rebranded and is not Fully converted to Renaissance / Marriott Bonvoy Standards. As a Titanium member I did not receive status acknowledgement and was not upgraded. Also, there is no Concierge Lounge available. I did receive Breakfast Vouchers. There are no Gluten Free options. The cook was willing to fry me an egg in a clean pan, though. Parking is free. I will not stay here again.
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Renaissance Dallas North Hotel
Responded 3 days ago
Thank you for taking the time to leave us a review. We truly appreciate your status as a Titanium member, and while we understand the perks that come along with us, they are subject to availability at the time of check-in. We apologize for any disappointment in this respect, as well as for any disappointment in our amenities. It was a pleasure having you here, and we wish you safe travels. Respectfully, Eunice Perez General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Captivated from the moment I walked in! Lobby is beautiful! Keelon at the front desk was quite charming and funny! I’m pretty persnickety when it comes to food but I was satisfied with the breakfast! Definitely will come again!
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Date of stay: March 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Renaissance Dallas North Hotel
Responded 3 days ago
Thank you for sharing how much you enjoyed your stay at Renaissance Dallas North Hotel. It is fantastic to see that you liked our friendly guest service and yummy breakfast options. We look forward to welcoming you back in the future. Respectfully, Eunice Perez General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shower had a leak under the tub which leaked out into my room from under the wall and it went under the wall into the main hallway . I asked front desk clerk if I could change rooms and he told me very abruptly as he was looking at his cell phone that I had to wait after 4pm. It was 1pm. Maintenance came to the room to look at the water leak. They advised me they would advise the same front desk clerk that I needed a new room, and that he would tell him to call me when a room comes available. 430pm, no phone calls from front desk. So I went down there again, and the 2nd shift clerk was very helpful and POLITE and gave me another suite which is what I booked originally in the room that flooded due to the leak in the tub. I’ve stayed with Marriott over 100 nights since Jan 2022, and have stayed at this hotel multiple times. The way I was blown off by the front desk clerk was completely unacceptable and made your hotel look very bad.…
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Date of stay: March 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Renaissance Dallas North Hotel
Responded 2 weeks ago
Dear Kriss, Thank you for taking a moment to leave us a review. We sincerely apologize for the inconvenience that you experienced with your first room, as well as for falling short of our goal of providing memorable hospitality all around. We'll be sure to have a discussion with our team to affirm that professional and courteous service is being provided at all times. It is our sincere hope that you will give us another chance in the future to change your lasting impression. Respectfully, Eunice Perez General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel had my wake up call 5 hours in advance and they missed it When enquired about it the did not seemed to care Another bad point is they don’t have food available all the time After about the pm there’s no food available They cover this with some cold salads on a fridge Salads look like they been in there for a while Manager actually didn’t show up
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Date of stay: February 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Renaissance Dallas North Hotel
Responded 2 weeks ago
Thank you for sharing your recent experience at our hotel. We appreciate your feedback regarding the wake-up call and food availability, and we'll do our best to improve in these areas. We hope to have the opportunity to welcome you back soon and provide you with a better experience. Respectfully, Eunice Perez General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great customer Service! The room was wonderful, Beautiful Hotel! I loved the charcuterie board and wine for a late dinner. Will definitely visit again. Meeting friends in May for another wonderful weekend together
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Date of stay: February 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Renaissance Dallas North Hotel
Responded 3 weeks ago
We always enjoy hearing from our guests. It's great to know that our friendly staff, comfortable rooms, and tasty food impressed you. Thank you for the kind review. We look forward to your next stay at Renaissance Dallas North Hotel! Respectfully, Eunice Perez General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was in Dallas to stay the weekend before a business meeting on Monday morning. I have stayed at this hotel for 10 plus years, when it was an Omni Hotel property. Seeing that I am a Marriott member and I know the layout of the hotel, I made a reservation through Marriott. The service with the Renaissance staff was wonderful. Room was comfortable, clean and plenty of hot water and water pressure. No cross room noise, so I slept undisturbed. Thee was a cheerleading group there, but no issues with noise. Had a drink and a small appetizer at the bar area, bar staff were polite, quick to serve and friendly. The best customer care I observed was the staff at the front desk. A young man named Patrick checked me in, noted that I had done the Marriott app checkin, acknowledged my membership and even had changed my room to an upgraded, larger one, that really made my trip more relaxing. I then watched him later as the cheer kids would go and ask questions or inquire about battles water, he handled each person with a smile and a positive and helping end. As my work involves customer service and care, I enjoyed sitting in the lobby and watching this young man making positive connections for the hotel. Over all, a great weekend and still a great hotel in the North West Dallas Area. Thanks Patrick and Renaissance Hotel.…
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Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Renaissance Dallas North Hotel
Responded 3 weeks ago
Dear Ray, At Renaissance Dallas North Hotel, our goal is to impress all our guests, so we're happy to hear we succeeded with you! It's great to know that our friendly staff and clean, quiet rooms helped make your visit memorable. Thank you for your kind words. Please come see us again soon. Respectfully, Eunice Perez General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
WORST Marriott in 40 years of stays! Titanium Elite not acknowledged No upgrade checked for Hot water only in bathroom sink Feathers everywhere-we are allergic Manager on duty argued with my husband about the room Said it was already de-feathered We waited 4 hours for someone to bring us foam pillows and remove the feather duvet RUDE front desk worker
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Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Renaissance Dallas North Hotel
Responded 3 weeks ago
Dear Linda, Thank you for being a longtime patron and staying with us. We regret to hear that your stay was less than ideal and that the service was not on par with our high standards. Please accept our apologies for this, and we want to invite you back again so that you may experience the guest service you deserve. Respectfully, Eunice Perez General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for a Cheer Competition....it is a very old and run down hotel with rude staff! The pictures in tripadvisor are not reflective of how the rooms look today! 1- Upon check in 1 person working front desk for a cheer competition with lots of people checking in line was very long and clerk was struggling....manager and other employees behind counter not helping. 2- Get to room and tub has black stuff that looks like mold in it. Went back to front desk they send a cleaning lady who sprays cleaner, wipes and shows me the towel saying "Mold - no cleaning". How can you rent a room like this? My daughter was upset she had to step in the tub with that ( I have pictures). 3- Go to restaurant/bar with a cup and bartender runs up to me and greets me with "that cup has to go". Tells me I have to leave and get rid of the cup. I understand the rules but you can be a little more courteous to your guest asking them to dispose of the cup. Same bartender slammed ordered martini's down on bar upon serving spilling liquid everywhere and walks off no apology for a very high dollar martini spilling on counter. 4- Ordered nachos from restaurant/bar and it took an hour and a half to receive. Chips and meat/cheese. Service was terrible and the staff that was working was rude and seemed put out that parents wanted water for their kids. 5- Cleaning lady did not show up on Sunday to clean and replenish towels. Went to desk and was told they would bring us towels. After 30 min went to call front desk to find out phone doesn't work in room. Had to use cell phone to find hotel number and ask for front desk! 6- Window to view out of room was so dirty and damaged that you couldn't even see out of it ( I have pictures) 7- Hotel has 4 elevators and only 2 work! Lots of wait time to get to and from for a cheer competition! Area to push button for elevator looks dirty and tarnished.....gross... 8- At one point when I went to front desk Bell Boy was checking in hotel guest and asking for help from the 1 clerk that was working. Again Manager doing paper work behind counter not assisting with long line or helping bell boy:( 9- Cookies were put out in afternoon - went to get one but was cut off by front desk manager loading up on them I could go on and on about how bad this hotel is!!! …
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Date of stay: February 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Renaissance Dallas North Hotel
Responded 3 weeks ago
Dear Tleray, Thank you for taking the time to share your valuable insight. We are sincerely sorry your experience fell short of the high standards we have here. It sounds like there were a few times our staff could have helped you enjoy a more comfortable visit but failed and for this, we apologize. Please know that every one of your points will be reviewed and discussed internally as we know are better than this. We're grateful for your time and wish you safe travels. Respectfully, Eunice Perez General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel has a nice, grand feel; rate was very reasonable; decent parking, nice bar, no quick solution for morning coffee or quick bite; no USB connection to power devices; room was clean but carpeting pretty stained; good temp controls; I like option to forego room cleaning each day (i.e. no door note to hang). Overall, a decent option but I did not try restaurant (because I heard it was painfully slow to service).
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Date of stay: February 2023Trip type: Traveled on business
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Renaissance Dallas North Hotel
Responded 3 weeks ago
Thank you for letting us know that you felt your stay with us at Renaissance Dallas North Hotel was a good value. We appreciate you highlighting the things you enjoyed as well as pointing out the areas where there's room for improvement. We always work to improve our guest experience, so your candid feedback is appreciated. Please come see us again soon. Respectfully, Eunice Perez General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We had a quick 1 day stopover here, but were very pleased with our stay. The hotel was beautiful, rooms were very comfy with views of downtown, and great service. The restaurant had good food and amazing service too. Esp given we arrived on Christmas day and expected them to be short staffed, they did their best. There is a nice pool on the roof. Very nice place to stay in Dallas.
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Renaissance Dallas North Hotel
Responded 4 weeks ago
Though your stay was brief, we are thrilled you had an excellent experience at Renaissance Dallas North Hotel! Thank you for spotlighting so many fantastic aspects of our hotel, and we hope you'll revisit us soon. Respectfully, Eunice Perez General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$124 - $154 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
omni hotel dallas, dallas omni hotel, omni dallas
FORMERLY KNOWN AS
Renaissance Dallas North Hotel
LOCATION
United StatesTexasDallas
NUMBER OF ROOMS
337
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Claim Your ListingRENAISSANCE DALLAS NORTH HOTEL $118 ($̶1̶7̶1̶) - Updated 2023 Prices & Reviews - TX
Frequently Asked Questions about Renaissance Dallas North Hotel
Which popular attractions are close to Renaissance Dallas North Hotel?
Nearby attractions include Mustangs of Las Colinas (2.7 miles), Dallas Circus Center (3.7 miles), and Vitruvian Park (4.5 miles).
What are some of the property amenities at Renaissance Dallas North Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Renaissance Dallas North Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Renaissance Dallas North Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Renaissance Dallas North Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Renaissance Dallas North Hotel?
Conveniently located restaurants include Pappas Bros. Steakhouse, Via Real Restaurant, and Babe's Chicken Dinner House.
Are there opportunities to exercise at Renaissance Dallas North Hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Are pets allowed at Renaissance Dallas North Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Renaissance Dallas North Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Renaissance Dallas North Hotel?
Many travelers enjoy visiting Grapevine's Market on Main (9.4 miles).
Does Renaissance Dallas North Hotel have any great views?
Yes, guests often enjoy the city view available here.