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AC Hotel by Marriott Dallas Downtown

1712 Commerce Street, Dallas, TX 75201
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Guests1 room, 2 adults, 0 children
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Certificate of Excellence

About

Location
Cleanliness
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Certificate of Excellence
AC Hotel by Marriott Dallas Downtown is a new breed of boutique hotel in Dallas, Texas. Located in the heart of downtown's Main Street District and just minutes from Kay Bailey Hutchison Convention Center, American Airlines Center, and the best the city has to offer, we are close to entertainment, shopping, and dining. Our hotel offers travelers a modern design and European sensibility where you get only what you need without paying for what you don't. Begin your day in Dallas with a European-style breakfast at AC Kitchen, or wind down each evening with globally-inspired small plates and hand crafted cocktails at AC Lounge, our tapas-style restaurant. However you choose to spend your time in Dallas, know that you'll enjoy signature Marriott service throughout your stay here.
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Property amenities
Paid private parking on-site
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Meeting rooms
Non-smoking hotel
Dry cleaning
Parking
Public wifi
Paid wifi
Paid internet
Internet
Restaurant
Breakfast available
Laundry service
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Room features
Non-smoking rooms
Air conditioning
Housekeeping
Refrigerator
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Popular mentions
We stayed here with friends for a weekend and had an issue with our room. The manager immediately rectified the situation, gave us adjoining rooms with more space at the same price, and also comped us with Marriott points. The rooms were spacious and the fridge was handy for drinks and leftovers. We enjoyed drinks at the lobby bar and found the hotel location convenient to drive to several neighborhoods in a short amount of time. We could not have been happier with the response of the staff and management, and would highly recommend this hotel.
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From the early check-in and to the late check-out four days later my stay was absolutely outstanding. Every staff member I encountered was pleasant, friendly, and helpful. If you need a map of the city or a restaurant list they have it! The hotel is modern deco and pool recently finished. I stayed in room 601 (busier street side). I had NO issues with street noise. The room itself was very comfortable providing a night of restful sleep. The hotel overall was extremely clean. Outstanding hotel. Outstanding stay.
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I came to Dallas to visit family. When I came to check in I met the agent by the name of Brittany. She was very nice, had a pleasant attitude and the check in was smooth. I also came down later to use the computer, the printer was not working but Brittany helped me get my document. She didn’t make me feel like I was bothering her, again a very pleasant attitude. She is a great representation of this property. She should be recognized. The room was spacious, clean, and comfortable. The valet was a bit of a wait, but still good up until it was time of my departure. At departure the guy didn’t even offer to help with luggage. He just handed me my key and walked off. He did it so fast that I didn’t even get to give him a tip. Other than that this stay was definitely pleasant and I would recommend this property.
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I originally booked a room for 4 nights for a work conference, but within 6 hours of checking into the hotel I found another hotel to spend my remaining 3 nights in Dallas and cancelled the rest of my reservation. We arrived before guaranteed check in and completely understood not being able to get into the room early due to housekeeping still cleaning them, however, the front desk agent was incredibly rude when we asked if we could pre-check in so the hotel knew we had arrived. We were told we would be called when the room was ready and decided to go grab lunch. Guaranteed check in is at 3pm, at 2:45 we arrived back at the hotel to see if there were any rooms ready and again were told with a poor attitude that check in wasn’t until 3pm and we would be called. We sat in the lobby and waited until 4pm, still no phone call. At that point we asked what the status of the room was and we were told “it is your groups fault that you can’t check in on time. We had 100 rooms checkout and not enough housekeeping staff to clean the rooms.” First of all, extremely poor response to a question, second of all “my group” had to store their luggage before closing session started at 9am which means the rooms we’re vacant by 8am, third this is not the first time our conference has been in Dallas, nor were we the first group to come in, the hotel should have forecasted what to expect, and I can accurately say that having worked in the hospitality industry for 6 years with 5 of those being at the front desk. I completely understand the frustration of people wanting to check in and not being able to, however, having an attitude is the worst response to have in that situation. At approximately 5pm I again asked about the room and asked them to contact housekeeping knowing the system sometimes has not been updated with ready rooms. The housekeeper responded with approximately 15 room numbers that were ready and, “have been ready for the last hour and a half.” Once in the room the frustration only grew. The internet that is free is spotty at best, and I wanted to pay for the enhanced internet. When calling down to the front desk to ask how to reconnect to the home page I was told, “we are too busy to handle this right now and they would call me back.” There was not a call back, nor was the number I was eventually given for IT support even a company that works with the AC currently. The whole situation was beyond frustrating, but the most frustrating part was the attitudes from the staff and them saying they would do something and not follow through. If you want to stay nearby the Residence Inn is in the same building, with larger and nicer rooms, incredibly friendly and helpful staff and appreciate your business. Save yourself the headache and stay somewhere else while in Dallas.
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Response from Kellie A, General Manager at AC Hotel by Marriott Dallas Downtown
Responded Aug 2, 2019
Hello Erossi65, Thank you for taking the time to share your valuable feedback. I would like to extend my sincerest apologies for any inconvenience you experienced. The experience you described is not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in an effort to prevent this issue from occurring in the future. Please feel free to contact me at 214-290-0111. I look forward to speaking with you soon and restoring your faith in AC Hotels.
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I liked this place so well that I came back the following year. A FANTASTIC breakfast, beautiful shower and rooms, comfortable clean beds, but best of all... the FRIENDLIEST, most CARING staff. I was able to check in at 10 am when I flew in. They had leftover breakfast they offered me because I was starving when I got here. The staff outside gave me tips on how to walk to places and where to avoid. The lady in the kitchen is SO SWEET and I actually remembered her from last year. There’s cold water in the mini fridge that’s free in your room. Did I say that the breakfast is amazing yet!? Honestly I can’t see any reason why anyone would travel to downtown Dallas and not stay here. I’ve stayed at the magnolia, the Omni, SpringHill, and Hyatt regency. They were all good, but this place was so good that I set up an account with trip advisor just to leave a review. Seriously, stay at this hotel!
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PRICE RANGE
$109 - $384 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTexasDallasDowntown Dallas
NUMBER OF ROOMS
128
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