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Sheraton Dallas Hotel

Sheraton.com$159*
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#44 of 203 Hotels in Dallas
Certificate of Excellence
06/04/2017 06/05/2017
1 room 2 adults 0 children
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Sheraton Dallas Hotel
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2,629 Reviews from our TripAdvisor Community

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Showing 2,556: English reviews
Tinley Park
Reviewed February 13, 2014

Chose this hotelel because of location to conference we were attending. Service was excellent. Upgraded to the club level and enjoyed continental breakfast each morning and complimentary wine/beer and appetizers in the evening. The staff of the club rooom were so sweet and accomodating. (Especially Sara Marie) Nice fitness center and pool area also. Very clean rooms.

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Helpful?
Thank Cindy R
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Cindy, We appreciate you sharing your review with us. We are pleased to know you enjoyed our service, and the facilities, as well as the club lounge. We invite you to stay with us again in the future for another wonderful experience. Sincerely, Ted LePak ted.lepak@sheraton.com Brand Reputation Manager Sheraton Dallas Hotel

Dallas, Texas
Reviewed February 13, 2014

I love the rooms. And most of all the draft bar. The staff there is amazing. Especially Hope whom is a server. She was on time with the drinks even though the place was busy. Never once was she not smiling continuously. I really enjoyed the atmosphere that the place holds. Thank you

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Helpful?
Thank devisstarkady
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Devisstarkady, Thank you for taking the time to sharing your review with us. We are pleased to know that you enjoyed your stay with us, especially your experience at Draft. We have shared your review with the Director of Food and Beverage and we will be sure to commend Hope on her tremendous service with a smile. We invite...

Washington DC, District of Columbia
Reviewed February 11, 2014

I've been a regular guest at the Sheraton Dallas for months, and I wouldn't stay anywhere else in the city. The staff is friendly and helpful, the rooms are spacious and clean, the gym is huge with a variety of machines and equipment available, and the club lounge is the perfect space to relax after a long day. Sarah Marie...

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Helpful?
1Thank hwr1210
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello hwr1210, Thank you for sharing your review with us and for your loyalty to the Sheraton Dallas. Sara Marie, Ronald, and the entire Sheraton Dallas team enjoy having you stay with us. We look forward to welcoming you in your future journeys to Dallas, and if you need anything please connect with me directly and I will be happy...

Fort Lauderdale, Florida
Reviewed February 11, 2014

This is a convention hotel in a downtown location. For budget conscious travelers, this is a a gem as this means you can get a great hotel in a great location for a great price especially on weekends (unless they have big groups booked.) This hotel is located in downtown Dallas. It's close to the Arts District and Uptown is...

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Helpful?
Thank jsoloca
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello jsoloca, Thank you for sharing your review. We are disappointed to only receive a 3/5 after reading your nice review. We invite you to return to the Sheraton Dallas again in the future and to connect with me directly at ted.lepak@sheraton.com after you book your stay. I will make sure your experience is enjoyable and has more of a...

Austin, Texas
Reviewed February 10, 2014

Stayed on a weekend. In town for some fun. Hotel is very convenient to downtown area. First, the property, just a typical corporate property nothing really special. We did use the pool which is located on like the 4 floor, odd because most of the sun gets blocked by various other buildings. One side note, had the largest workout room...

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Helpful?
Thank aquafria
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello aquafria, We apologize for the delays you experienced at the Front Desk. We invite you to return to the Sheraton Dallas again in the future for a special and enjoyable experience. Sincerely, Ted LePak ted.lepak@sheraton.com Brand Reputation Manager Sheraton Dallas Hotel

Saint Louis, Missouri
Reviewed February 10, 2014

The day I checked into the Sheraton I was having a HORRIBLE travel day. Everything went wrong - my room wasn't even ready and the front desk was busy. The room not being ready was just icing on the cake! To my amazement the associate checking me in said, "you have had a bad day...let me buy you a drink...

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Helpful?
Thank LeAnn D
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello LeAnn, We are pleased to know that Samuel was able to turn your experience around with his kindness and genuine caring attitude. We invite you to return to the Sheraton Dallas in the future for another special experience. Sincerely, Ted LePak ted.lepak@sheraton.com Brand Reputation Manager Sheraton Dallas Hotel

Austin, Texas
Reviewed February 9, 2014

My daughter and I hadn't planned to visit Dallas for the weekend but our impromtu roadtrip got us there. We were welcomed to Sheraton Dallas Hotel with a smile from Quelea Petroff at the front desk. She was incredibly helpful and got our weekend off to the best possible start. The room was spotless, the beds were comfortable enough that...

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Helpful?
Thank emismommy01
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Emismommy01, Thank you for sharing your review with us. We thoroughly enjoyed reading your review, even the nice complaint! We will be sure to commend Quelea on her great service, and we invite you and your daughter to return to the Sheraton Dallas for another warm welcome with a smile. Sincerely, Ted LePak ted.lepak@sheraton.com Brand Reputation Manager Sheraton Dallas...

Reviewed February 9, 2014 via mobile

I stayed at this hotel for a conference. It was comfortable, clean, and close to anything! It was walking distance to grab a quick lunch. The rooms were large with a nice work space. There was a nice restaurant for an expensive breakfast or a coffee shop for a quick breakfast!

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Helpful?
Thank OzarkaGirl
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello OzarkaGirl, Thank you for sharing your review with us. We are pleased to know you enjoyed a clean, comfortable, and enjoyable stay with us. We invite you to return to the Sheraton Dallas for another great experience. Sincerely, Ted LePak ted.lepak@sheraton.com Brand Reputation Manager Sheraton Dallas Hotel

Los Angeles, California
Reviewed February 9, 2014 via mobile

I rarely leave reviews, but this hotel is DISGUSTING. Our room was nasty. Stains on the shower floor, broken tiles and toilet seat, mold in the shower tub, STAINS all over the bed sheets and pillows and comforter, smelly room and towels, the list goes on and on. You can hear the toilets flush in adjacent rooms. The AC unit...

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Helpful?
Thank FrequentTraveler964
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

We apologize for the issues you experienced with your room. If you have the opportunity, please email 03207.socialmedia@sheraton.com with your contact information, room number, and description of the issues with the room and we will share your email with the management in Housekeeping, Engineering, and Towne Park (our valet company). This email will help us improve future guest experiences. We...

Middlesex, NY
Reviewed February 9, 2014

I was in Dallas for a trade show & stayed here for the 2nd time. Staff as very accommodating which for a female traveling alone is a good thing. On the 1st morning I had shower problems, low water pressure, which were taken care of that evening within a hour after making the issue known to the staff. I had...

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Helpful?
Thank Jeanette D
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Jeanette, Thank you for sharing your review with us. We apologize for the issue you experienced with the shower, however we are pleased to know your issue was quickly resolved and you enjoyed your stay. We look forward to welcoming you back to the Sheraton Dallas again in the future. Sincerely, Ted LePak ted.lepak@sheraton.com Brand Reputation Manager Sheraton Dallas...

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Downtown Dallas Hotel offers warm hospitality, an accommodating environment, and vibrant location in the heart of the Arts and Financial district and just blocks from the Convention Center. ... more   less 

Additional Information about Sheraton Dallas Hotel

Address: 400 Olive St, Dallas, TX 75201-4005
Location: United States > Texas > Dallas > Downtown Dallas
Price Range: $161 - $293 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Dallas Hotel 4*
Number of rooms: 1840
Reservation Options:
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Also Known As:
Sheraton Dallas Resort
Adam's Mark Dallas
Dallas Sheraton
Adam Mark Dallas
Adamsmark Hotel
Dallas Adam Mark Hotel
Hotel Style:
#25 Luxury Hotel in Dallas
#33 Business Hotel in Dallas
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Dallas Hotel staff and other travelers.
25 questions
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See all questions (25)

Questions? Get answers from Sheraton Dallas Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“21st floor is quiet. Doors are heavy, though, and tend to slam shut. A/C is very quiet. Shower water pressure is miserable. HARD water.”
373rebeccad, 1 week ago | Read review
“Talk to Lameisha”
J9297OKjorges, 2 weeks ago | Read review
“The higher the last two digits of the room number the further away from the elevators”
  • View from bed to TV
  • View from door into room - note fridge. Strange.
  • Large, spacious room.
  • View to door in room
  • View from my room - over convention center roof.
  • Shower facilities in bathroom
  • Bizarre - Fridge plugged in by door.
Cincybearcatfan, 2 weeks ago | Read review
“stay at the Hilton more amentities”
debragE4512LK, 3 weeks ago | Read review
“Center tower appears to be newer and clips level is better yet.”
zpalm, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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