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Sheraton Dallas Hotel

AMOMA$179*
View Deal
#42 of 201 Hotels in Dallas
Certificate of Excellence
05/07/2017 05/08/2017
1 room 2 adults 0 children
$251*
$179*
$189*
$189*
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Sheraton Dallas Hotel
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2,603 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Dallas Hotel
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Showing 2,530: English reviews
Cabo San Lucas, Mexico
Reviewed November 7, 2014 via mobile

One of the girls at the frontdesk is kind of rude, the rooms are old and the food at the main restaurant is bad, no flavor at all, just the breakfast was good thanks to the lady at the eggs station. The view from the high is nice, but they need to update the rooms.

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Helpful?
Thank Adri_002013
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Adri_002013, We apologize for the issues you experienced during your stay. We have shared your review with the Director of Restaurants and Bars and we will be updating our menus in the near future. We invite you to return to the hotel for a comfortable and enjoyable experience in the future. Sincerely, Ted LePak Brand Reputation Manager Sheraton Dallas...

Hagerstown, Maryland
Reviewed November 7, 2014

Staff was nice but room service and customer service was awful. They made us wait forever and got our order wrong everytime. The room was average. The layout was confusing and staff wasn't knowledable about their products or events happening in hotel. Plus the check in boarding pass did not print for us.

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Helpful?
Thank Sarah Y
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Sarah, We apologize for the issues you experienced with room service and the boarding pass kiosk. Our team members are very knowledgeable about our hotel and we invite you to return to the Sheraton Dallas in the future. If you have any issues, please connect with me at ted.lepak@sheraton.com and I will personally look into your experience to make...

London, United Kingdom
Reviewed November 6, 2014

We stayed at the Dallas Sheraton for 3 nights in early October 2014. We drove our hire car from Dallas Fort Worth Airport and found guest parking very easy to locate. I would say that the price for parking ($22 per day) seemed a little steep, when there were many car parks in the area charging half that amount. Unbeknownst...

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Helpful?
Thank Conkers2250
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Conkers2250, Thank you for sharing your review. We are pleased to know that you enjoyed your stay with us. We do offer complimentary WiFi to our SPG members, and we offer complimentary WiFi on the first two floors of the hotel and at the Link@Sheraton in the lobby. We invite you to return to the hotel the next time...

Sterling, Virginia
Reviewed November 5, 2014

Sheraton Dallas-Downtown Olive Street Just returned from a business trip to the Big D: Dallas TX. My company sent me in a day early and put me up at the beautiful Sheraton Dallas located downtown on Olive Street. It was a very expensive cab ride but well worth it. The staff at the registration desk, particularly Allen, were extremely helpful...

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Helpful?
Thank Tdterrytodd
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Tdterrytodd, Thank you for sharing your review with us. We are very pleased to know that you enjoyed your experience with us during your business trip. We invite you to return to the Sheraton Dallas the next time you journey to Dallas for another special experience with great service. Sincerely, Ted LePak Brand Reputation Manager Sheraton Dallas Hotel ted.lepak@sheraton.com

Santa Monica, California
Reviewed November 5, 2014 via mobile

This hotel is a centrally located and adequate in every aspect. It is a lot cheaper than the Marriott across the street, and has a bridge linking this property to the compound across the street. Rooms are updated and good for business travelers. I fave if a four star because the restaurant has very limited choices, and the property may...

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Helpful?
Thank Nanjingren
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Nanjingren. Thank you for sharing your review. We will be updating our restaurant menus in the next month and we invite you to return to the hotel in the future so you can try our new options. Sincerely, Ted LePak Brand Reputation Manager Sheraton Dallas Hotel ted.lepak@sheraton.com

Reviewed November 5, 2014

Our team stayed at the Sheraton Hotel in Dallas and we had the pleasure of being served by Ronald in the central tower. He remembered us every time we came in for snacks and wine. He was always smiling and accommodating. Ronald made our experience there very good. Welcoming, friendly and professional. Because of his great service I will recommend...

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Helpful?
Thank serena k
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Serena K, Thank you for sharing your review of our hotel. We are pleased to know that you had an enjoyable experience at our Sheraton Club Lounge, and that Ronald made you feel welcome and comfortable. We invite to return to the hotel in the future for another great experience. Sincerely, Ted LePak Brand Reputation Manager Sheraton Dallas Hotel...

Brasileia, AC
Reviewed November 4, 2014

The business traveler will find the Sheraton Dallas to be an excellent choice if their business needs call. Rooms, beds and pillows were comfortable. Gym is excellent. Pool area is nice, with plenty of space to relax. Restaurants are descent and fairly priced. Sports bar is good with plenty of TVs offering multiple games simultaneously. Staff are friendly and helpful....

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Helpful?
Thank S G
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello S G, Thank you for sharing your review with us. We are pleased to know that you enjoyed your stay with us and we invite you to return to the Sheraton Dallas again in the future for another great experience. Sincerely, Ted LePak Brand Reputation Manager Sheraton Dallas Hotel ted.lepak@sheraton.com

Reviewed November 4, 2014

My 13 year old son and I recently stayed here for a night following a concert at the House of Blues. The rooms were nice, if not a little cramped. The beds and decor looked like they had been recently updated and the room was clean. A banged up mini refrigerator was the only odd addition to the room. It...

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Helpful?
Thank Jeff S
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Jeff S, Thank you for sharing your review with us. We apologize that we were not able to get you adjoining rooms during your stay. In the future when you stay with us, please connect with me directly at ted.lepak@sheraton.com prior to your stay and I will personally make sure you get adjoining rooms. Sincerely, Ted LePak Brand Reputation...

Flower Mound, Texas
Reviewed November 3, 2014

We stayed here for our anniversary weekend and it was an enjoyable experience overall. We like to be as high up in a hotel as possible and they offered us a king room on the 16th floor or a queen room on the 36th floor, so we took the queen room. It was spacious and nice. The view was great!...

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Helpful?
1Thank Scuba_Starbuck
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Starbuck_Smalls, Thank you for sharing your review and choosing to spend your special anniversary with us. We are pleased to know that you enjoyed your room and your experience. We have shared your review with the Towne Park account manager and we hope that you will return to the hotel in the future so we can give you a...

Minnesota
Reviewed November 3, 2014

We stayed 3 nights in an Executive Suite room which was huge! It had a separated living room with couch, chair, ottoman and TV and the bedroom had 2 beds and a desk with chair and also was a very large room. At checkin I tried to get a free upgrade to club level which they were not able to...

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Helpful?
Thank Julie T
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Julie, Thank you for sharing your review with us. We are pleased to know that you enjoyed your executive suite and we invite you and your family to return to the hotel again in the future for another great stay. Sincerely, Ted LePak Brand Reputation Manager Sheraton Dallas Hotel ted.lepak@sheraton.com

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05/07/2017 05/08/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Downtown Dallas Hotel offers warm hospitality, an accommodating environment, and vibrant location in the heart of the Arts and Financial district and just blocks from the Convention Center. ... more   less 

Additional Information about Sheraton Dallas Hotel

Address: 400 North Olive Street, Dallas, TX 75201
Location: United States > Texas > Dallas > Downtown Dallas
Price Range: $183 - $272 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Dallas Hotel 4*
Number of rooms: 1840
Reservation Options:
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Also Known As:
Sheraton Dallas Resort
Adam's Mark Dallas
Dallas Sheraton
Adamsmark Hotel
Adam Mark Dallas
Dallas Adam Mark Hotel
Hotel Style:
#25 Luxury Hotel in Dallas
#33 Business Hotel in Dallas
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Dallas Hotel staff and other travelers.
25 questions
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See all questions (25)

Questions? Get answers from Sheraton Dallas Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Center tower appears to be newer and clips level is better yet.”
zpalm, 2 days ago | Read review
“Large hotel - if you are a starwood guest, request the center tower floors 1-28 (as the lounge is on the 27th floor)”
simonn188, 1 week ago | Read review
“A little noisy close to the elevator, high rooms have a nice view.”
Blyst, 1 week ago | Read review
“Main tower (where the fitness center is located).”
AmyCroson, 1 week ago | Read review
“The higher you are the less hum of traffic you will hear.”
BobberWatcher, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
AMOMA
$179* /night
View Deal
Expedia.com$189
Sheraton.com$189
HotelQuickly$251
View all 15 deals
*Disclaimer
Prices are for 1 room, 2 adults
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