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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
About
#7 of 228 hotels in Dallas
Location
4.5
Cleanliness
4.6
Service
4.4
Value
4.1
Travelers' Choice
GreenLeaders GreenPartner
Discover a perfectly situated and exceptional hotel experience at Sheraton Dallas Hotel. With close access to American Airlines Center, Fair Park, and the Deep Ellum neighborhood, our downtown Dallas, TX hotel offers a refreshed and comfortable place to start any Texas vacation or business trip. Our well-appointed rooms and suites offer everything you need to make the most of your trip including spacious in-room desks and high-speed Wi-Fi, while our on-site restaurants and bars help you relax and refuel for the day.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Paid public parking on-site
Paid wifi
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Snack bar
Wine / champagne
Vending machine
Banquet room
Meeting rooms
Rooftop terrace
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shared lounge / TV area
Shops
Sun loungers / beach chairs
Sun terrace
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Green
Languages Spoken
English
Location
89Good for walkers
Grade: 89 out of 100
64Restaurantswithin 0.3 miles
13Attractionswithin 0.3 miles
Contact
400 North Olive Street, Dallas, TX 75201
Getting there
Rental CarsSee rental cars from $44/day
513Reviews5Q+A43Room tips
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Comments fir the hotel "It was great!!". However the comments about our Team's experience at the Draft, was something exceptional! The hospitality and welcoming nature of this staff was nothing short of amazing! LARGE convention, "exuberant" attendees and they never skipped a beat! Recalling attendee names & beverages of choice from a prior visit last year made us feel like the only patrons. A charge lead by Mara, who took point on our visits after day long meetings. But it took everyone's seamless Team work to make our visit amazing. Praise to all of them! Erica, Colby, Edwin, Matt & JoJo. They exemplify hospitality, consistently and represented your brand and culture. Pray they are seen and celebrated! We certainly do!
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Date of stay: March 2023Trip type: Traveled on business
Value
Location
Service
Room Tip: Draft Bar This is a place to decompress and meet with colleagues in a casual atmosphere. Plenty...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Kimara is extremely difficult. We asked her very simple questions about parking. She was nothing but hostile and rude. We had to pry information out of her. It was like working with a rude child. Outside of her extremely unprofessional behavior the stay was excellent. Provided she is removed from customer facing roles it would be great.
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Avoid kimara at the front desk
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The Sheraton Concierge Club is a wonderful amenity when staying. Ron and Hermie will brighten your day with their smiles and outstanding service! They go above and beyond to get your day off to a great start! They make your day!
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Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
When i got to the desk and i was greeted by Sharene and Marrisa. Then they helped me with all the questions with self-parking as well as guided me to where i need to go. Then also had very good hospitality skills when talking to me as well. Would love to come again.
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Date of stay: March 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton Dallas Hotel
Responded yesterday
Dear jwW1270DL, Thank you for your recent stay at the Sheraton Dallas Hotel and your review. We seek to provide authentic, thoughtful service, and it is always pleasing to learn that it is making a difference. We will share your generous comments with Sharene and Marrisa. Thank you again, and we hope to have the opportunity to welcome you back very soon. Sincerely, Chandana Weerasekara Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kimara was absolutely awesome and amazing. Loved figuring out a solution for rooming at a convention, and also bonding over the pain of seeing the Texas Ranger’s taking two big L’s b2b at the World Series.
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Date of stay: March 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Great service by Keith and other at the club lounge for our large family with kids. Made everyone feel welcomed and attentive to our needs. Was Friendly and courteous to the kids and did not mind us making a bit of a mess.
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton Dallas Hotel
Responded 6 days ago
Dear djstx77, Thank you for leaving us such a wonderful review. We are glad that you loved our hotel, location, and dedicated staff. Keith will be pleased to learn of your high praise. Our entire team is devoted to giving every guest an outstanding experience. Your excellent comments serve as a great encouragement to each of them to keep doing what they love to do. Thank you, once again, for your kind words. We look forward to welcoming you again to Sheraton Dallas Hotel anytime your travels bring you and your family back to Dallas. Sincerely, Chandana Weerasekara Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Corn showed awesome hospitality and customer service when I arrived. I look forward to seeing him again when I come back to Dallas! He’s a very kind young man and you guys should be proud to have him!
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Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
The hotel is great, clean, and the rooms are comfortable. A special shout out to the crew in the lounge. Ron, Angelina, Kieth and the entire crew. They made us so welcome and comfortable in our stay. They made great effort to make us feel so special.
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton Dallas Hotel
Responded 6 days ago
Dear Sightsee214484, Thank you for choosing the Sheraton Dallas Hotel for your recent stay. We were thrilled to read your comments about the excellent service you received from our staff and how they exceeded your expectations. All of our associates are dedicated to going the extra mile in taking care of guests. Thank you once again for your kind remarks about our associates Ron, Angelina, and Kieth; we will be sure to pass along your compliments to them. We are also delighted to know our relaxing lounge and comfortable accommodations enhanced your time with us. It was our pleasure to serve you, and we look forward to having you back with us again in the future. Sincerely, Chandana Weerasekara Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I really appreciate Daniella for all her help and hospitality during my stay here. It was an extremely welcoming and warm environment during my stay. When return to Dallas this will be the top of my list for myself and any friends and family!
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Date of stay: March 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Kendrick was amazing and very helpful when we were asking for assistance about where to go in town and how to get a transport. We really appreciated the help as we had never been to Dallas before. Always friendly and happy to chat.
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Date of stay: March 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton Dallas Hotel
Responded 1 week ago
Dear S4451ZPleannew, Thank you for taking the time to share your honest feedback regarding your recent stay at the Sheraton Dallas Hotel. Your compliments were a pleasure to read, and we were delighted to learn that our associates especially Kendrick took such great care of you. We will share your great remarks with him. Thank you again, and we look forward to welcoming you back very soon. Sincerely, Chandana Weerasekara Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$242 - $366 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton dallas resort, adam's mark dallas, adamsmark hotel, adam mark dallas, dallas adam mark hotel, dallas sheraton
LOCATION
United StatesTexasDallasDowntown Dallas
NUMBER OF ROOMS
1841
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Claim Your ListingSHERATON DALLAS HOTEL - Updated 2023 Prices & Reviews (TX)
Frequently Asked Questions about Sheraton Dallas Hotel
Which popular attractions are close to Sheraton Dallas Hotel?
Nearby attractions include Thanks-Giving Square (0.3 miles), Majestic Theater (0.2 miles), and Cathedral Santuario de Guadalupe (0.3 miles).
What are some of the property amenities at Sheraton Dallas Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Dallas Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Dallas Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Dallas Hotel?
Yes, paid public parking nearby, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Sheraton Dallas Hotel?
Conveniently located restaurants include The Crafty Irishman, Wild Salsa, and Draft Sports Bar and Lounge.
Are there opportunities to exercise at Sheraton Dallas Hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Is Sheraton Dallas Hotel located near the city center?
Yes, it is 0.5 miles away from the center of Dallas.
Are any cleaning services offered at Sheraton Dallas Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Dallas Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Dallas Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.