Comments fir the hotel "It was great!!". However the comments about our Team's experience at the Draft, was something exceptional! The hospitality and welcoming nature of this staff was nothing short of amazing! LARGE convention, "exuberant" attendees and they never skipped a beat! Recalling attendee names & beverages of choice from a prior visit last year made us feel like the only patrons. A charge lead by Mara, who took point on our visits after day long meetings. But it took everyone's seamless Team work to make our visit amazing. Praise to all of them! Erica, Colby, Edwin, Matt & JoJo. They exemplify hospitality, consistently and represented your brand and culture. Pray they are seen and celebrated! We certainly do!
Kimara is extremely difficult. We asked her very simple questions about parking. She was nothing but hostile and rude. We had to pry information out of her. It was like working with a rude child. Outside of her extremely unprofessional behavior the stay was excellent. Provided she is removed from customer facing roles it would be great.
The Sheraton Concierge Club is a wonderful amenity when staying. Ron and Hermie will brighten your day with their smiles and outstanding service! They go above and beyond to get your day off to a great start! They make your day!
When i got to the desk and i was greeted by Sharene and Marrisa. Then they helped me with all the questions with self-parking as well as guided me to where i need to go. Then also had very good hospitality skills when talking to me as well. Would love to come again.
Kimara was absolutely awesome and amazing. Loved figuring out a solution for rooming at a convention, and also bonding over the pain of seeing the Texas Ranger’s taking two big L’s b2b at the World Series.
Great service by Keith and other at the club lounge for our large family with kids. Made everyone feel welcomed and attentive to our needs. Was Friendly and courteous to the kids and did not mind us making a bit of a mess.
Corn showed awesome hospitality and customer service when I arrived. I look forward to seeing him again when I come back to Dallas! He’s a very kind young man and you guys should be proud to have him!
The hotel is great, clean, and the rooms are comfortable. A special shout out to the crew in the lounge. Ron, Angelina, Kieth and the entire crew. They made us so welcome and comfortable in our stay. They made great effort to make us feel so special.
I really appreciate Daniella for all her help and hospitality during my stay here. It was an extremely welcoming and warm environment during my stay. When return to Dallas this will be the top of my list for myself and any friends and family!
Kendrick was amazing and very helpful when we were asking for assistance about where to go in town and how to get a transport. We really appreciated the help as we had never been to Dallas before. Always friendly and happy to chat.
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