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Sheraton Dallas Hotel

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#43 of 197 Hotels in Dallas
Certificate of Excellence
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1 room 2 adults 0 children
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Sheraton Dallas Hotel
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2,531 Reviews from our TripAdvisor Community

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Showing 2,460: English reviews
Reviewed yesterday NEWvia mobile

Definitely would not recommend for family type stay. While the beds were very comfortable, our shower had very little water pressure and when you turned on hot water it sounded like a fog horn. There were no family type restaurants within walking distance and riding the train back to the hotel from the convention center at night with kids was...

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Helpful?
Thank Donna and Ronni... M
Henderson, Nevada
Reviewed yesterday NEW

i stay at the Sheraton very frequently for work, sometimes even a week at a time. This is a top notch location and hotel. The amenities are great, the service is fantastic, the location is ideal. I would highly recommend. the downside is don't park here.

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Thank Anthonyj24
Reviewed 3 days ago NEWvia mobile

Checking in tomorrow but needed guidance so I called. Arthur Allen was AMAZING. He exceeded expectations and deserves many props! He was friendly and so so willing to help with everything I asked. He made sure that I was taken care of and I'm so excited for this stay thanks to him!

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Thank Courteney C
Atlanta
Reviewed 3 days ago NEWvia mobile

Traveled to Dallas for 3 day sales meeting. Sheraton is a large hotel with multiple towers and floors up 40 floors. Has two restaurant/bars. Food was provided by hotel for breakfast, lunch and dinner. Food was okay. Rooms were small, but that's okay as I was not in it long. Rooms had coffee maker and fridge. Also included a desk....

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Thank Hugh B
Reviewed 3 days ago NEW

I travel to Dallas for work and always stay here because its walking distance from the office. The check-in process is always smooth and the people are helpful. I love how comfortable the beds and pillows are and wrap myself up like a burrito every time. Everything is always clean in my room, i get plenty of towels, the TV...

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Thank Kennetra W
Halifax, Canada
Reviewed 5 days ago NEWvia mobile

The hotel is huge and is right in Dallas downtown. The check in and check out went really smoothly and the staff we ran into were extremely helpful. We got a good price on Priceline for $70 per night but it didn't stop them to ask for my room preference. We got a nice room on 35th floor with an...

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Thank vivzhou
Reviewed 1 week ago

This was a very bad experience I staid 5 nights after the first one I spoke to the concierge to say that the toilet were running all the time which make noise second night back to the room toilets still running (saving water definitely not their priority) plus surprise the room was not made!!! called the concierge who sent the...

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Helpful?
Thank Nick11119
T_LePak, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Nick11119, We apologize for the issues you experienced. We have shared your review with the housekeeping team and the hotel management. We encourage you to give the hotel another chance in the future. If you do choose to stay with us, please connect with me prior to your stay at ted.lepak@sheraton.com and I will personally look into your next...

Reviewed 1 week ago

I had a great experience at the Sheraton Dallas. The staff was very courteous and helpful. I would specifically like to mention Jacqueline Clawson who went extra mile to ensure that my special dietary needs were taken care of and provided me support and care when I was not well. I will keep going back to Sheraton Dallas because of...

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Helpful?
Thank prachi a
T_LePak, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello prachi a, Thank you for sharing your review with us. We’re pleased to know that Jacqueline was able to help you when you were not feeling well. We will be sure to commend her for the outstanding service she provided you and we look forward to welcoming you back for another great stay in the future. Sincerely, Ted LePak...

Reviewed 2 weeks ago

Gosh, where do I start. This is an old, tired hotel. I had a top floor room, very noisy. Chiller units rumbled all night. No place to move, 98% occupancy. Wifi very hard to connect to on a daily basis, had to reset my connector, after waiting 45 minutes on hold with third party tech support. No water one morning,...

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Thank kent c
T_LePak, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Kent C, We apologize for the issues you encountered during your stay and that we failed to recognize you as a Platinum SPG member. We have shared your review with the front desk and the hotel’s management team so that we can figure out why you recognition was missed. We encourage you to give the hotel another chance in...

Reviewed 2 weeks ago via mobile

Stayed for 2 nights as part of a sales conference. Good points - The staff were very helpful and pleasant To be improved - Very tired looking rooms in the South Tower; breakfast and lunch were very average; our gala night dinner was terrible (a few of us had to go out for dinner). Add to this the fire alarm...

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Helpful?
Thank Richard R
T_LePak, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Richard R, We apologize for the food and fire alarm inconveniences. We have shared your feedback with the hotel management and we encourage you to give the hotel another opportunity to provide you the Sheraton quality experience you deserve. If you do return, please reach out to me at ted.lepak@sheraton.com so I can personally make sure your next experience...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Downtown Dallas Hotel offers warm hospitality, an accommodating environment, and vibrant location in the heart of the Arts and Financial district and just blocks from the Convention Center. ... more   less 

Additional Information about Sheraton Dallas Hotel

Address: 400 North Olive Street, Dallas, TX 75201
Location: United States > Texas > Dallas > Downtown Dallas
Price Range: $181 - $330 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Dallas Hotel 4*
Number of rooms: 1840
Reservation Options:
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Also Known As:
Sheraton Dallas Resort
Adam's Mark Dallas
Dallas Sheraton
Adamsmark Hotel
Adam Mark Dallas
Dallas Adam Mark Hotel
Hotel Style:
#24 Luxury Hotel in Dallas
#33 Business Hotel in Dallas
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Dallas Hotel staff and other travelers.
22 questions
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See all questions (22)

Questions? Get answers from Sheraton Dallas Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“certain times of day it takes a long time to get to top floors.”
 of 5 bubbles Anthonyj24, yesterday | Read review
“great view, high floors, corner rooms are larger”
 of 5 bubbles kennetraw2017, 3 days ago | Read review
“Corner suites are great if you can get those”
 of 5 bubbles , 1 week ago | Read review
“Look elsewhere”
 of 5 bubbles 610kentc, 2 weeks ago | Read review
“Choose a higher number on every floor. So xx31 is beside the lift.”
  • View pool
  • What is it??
  • Double shower
  • Position elavator and rooms
  • View from 30 floor
 of 5 bubbles 908mischad, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question