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Sheraton Dallas Hotel

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#38 of 200 Hotels in Dallas
Certificate of Excellence
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Sheraton Dallas Hotel
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2,402 Reviews from our TripAdvisor Community

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Showing 2,337: English reviews
Plymouth, Michigan
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW via mobile

I travel every week for work and am currently checked in at the Sheraton for a three day business trip. The room is the size of a closet, you can't wash your hair without touching the shower curtain (gross!), there are no outlets in the bathroom. AND THIS ROOM DOES NOT HAVE A HAIR DRYER. I'm currently sitting in the... More 

Helpful?
Thank Rebecca S
Austin, Texas
1 review
5 of 5 stars Reviewed 3 days ago NEW

I have to say great concierge service!!! Honorable mention - Ernesto, Devin, Deion, Irwin. They are very helpful to give information to the area restaurants and everything that was asked and then some.They did a wonderful job and were so helpful. Great job. Keep up the work.

Helpful?
Thank Bugtravel767
Dallas, Texas
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I have been to the convention space off and on for the last 10 years for various conventions. Sometimes I'm able to book a room before hand or stay with a friend. I'll review this year as my husband and I booked a room for just the two of us. We had 2 queen beds booked in case any friends... More 

Helpful?
Thank Krista J
Garland, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW via mobile

Nice hotel! Nice rooms Great hotel restaurant 😊 Clean, helpful staff when we got locked out of our room Helpful ideas from staff on dinner ideas Great convention hotel Easy walking across sky bridge to convention center

Helpful?
Thank Dawn H
Austin, Texas
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

Sami checked us in for our conference and was so polite to us. He explained everything to us. He was just wonderful. He made coming to the Sheraton a great experience. Our room was wonderful, we had a great view. The beds were very comfortable. During our stay we saw him again and he politely asked about our accommodations and... More 

Helpful?
Thank lindaramacciitti
Athens, Georgia
Level Contributor
90 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

It's hard to know where to start! As a SPG platinum, I expect the hotel to at least choose a nice room for me, and upgrade if available. Not his hotel! I checked in about 4pm, but was not upgraded, and was assigned a room with dreadful freeway noise. I even asked for a manager to help select a nice... More 

Helpful?
1 Thank FreqTravDaddy
Livorno, Italy
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I stayed there while attending a conference. The room was very comfortable and the staff was extremely helpful. It is a bit dated but had a nice big television in the room and great views of the city. The concierge recommended a great restaurant and even called to cancel the reservations I had made at another restaurant for me (I... More 

Helpful?
Thank eurocoug
Atlanta, Georgia
1 review
5 of 5 stars Reviewed 1 week ago via mobile

Holly was my Server just about every single time I dined at The Kitchen Table and she was TheBomb.com!! I have never had a server who was as attentive and quick as her. Despite how many different customers she had a day she always remembered my usual from my beverage to my entree to my dessert! Holly was so thoughtful... More 

Helpful?
Thank sjparker315
Houston, Texas
Level Contributor
4 reviews
2 of 5 stars Reviewed 1 week ago via mobile

I am a spg member and I am aghast at the line at the guest registration. I watched five Sheraton employees walk behind the counter and not start checking people in. It is 5pm and they should have been prepared for the normal rush.

Helpful?
Thank David H
1 review
1 of 5 stars Reviewed 1 week ago via mobile

Ted, Hi my name is Paul I'm staying in Room 27** at the Downtown Dallas location. I'm very disappointed in our room. Our AC unit makes a crazy noise about every hour not allowing us to get any rest. We have a portable fridge in our room that looks like it doesn't belong and also makes an annoying noise. I'm... More 

Helpful?
Thank paulperez99
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Downtown Dallas Hotel offers warm hospitality, an accommodating environment, and vibrant location in the heart of the Arts and Financial district and just blocks from the Convention Center. ... more   less 

Additional Information about Sheraton Dallas Hotel

Address: 400 Olive St, Dallas, TX 75201-4005
Location: United States > Texas > Dallas > Downtown Dallas
Price Range: $158 - $261 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Dallas Hotel 4*
Number of rooms: 1840
Reservation Options:
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Also Known As:
Sheraton Dallas Resort
Adam's Mark Dallas
Dallas Sheraton
Adam Mark Dallas
Adamsmark Hotel
Dallas Adam Mark Hotel
Hotel Style:
#24 Luxury Hotel in Dallas
#33 Business Hotel in Dallas
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