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Sheraton Dallas Hotel

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#36 of 200 Hotels in Dallas
Certificate of Excellence
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Sheraton Dallas Hotel
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2,364 Reviews from our TripAdvisor Community

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Showing 2,300: English reviews
Fremont, California
Level Contributor
112 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I was here for a residency. The hotel room was nice. The food was really expensive. The hotel personnel were really nice. However, after checking in, the Sheraton authorized $200 more than the actual room cost, for possible "incidentals". Then, every time I DID charge to my room, my card was authorized for an ADDITIONAL $50. When I asked, no... More 

Helpful?
Thank CaroleeBlake
Clayton, New Jersey
Level Contributor
31 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We were here in February 2016 for a cheerleading competition. Hotel was close to the train that took you right to the convention center. Plenty of places to eat in the area. Rooms were decent size. There was a nice area off the main level outside, that we were able to have the girls all together and have pizza!

Helpful?
Thank cmaloney70
1 review
2 of 5 stars Reviewed 4 days ago NEW

Stayed here during a buisness trip. I thought I would be staying in a mid teir premium hotel. Surprised by how much I have been nickled and dimed. $34 for Valet parking. Ok, not everyone needs valet parking, but 24 for self parking? Seems a little steep, especially when there is another parking garage a block away thats $5. The... More 

Helpful?
Thank Bryan W
A TripAdvisor Member
1 of 5 stars Reviewed 4 days ago NEW via mobile

When i arrived to my room there were nail clippings on the carpet and granola crumbs from a previous guest. I wanted to make coffee unfortunately the creamer and coffee expired which I didn't realize until after I made the coffee. The bottom of the tub was dirty and my credit card was billed multiple times and wasn't resolved until... More 

Helpful?
Thank A TripAdvisor Member
Stillwater, Oklahoma
Level Contributor
8 reviews
7 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

We stayed here for a conference. The hotel staff was very helpful. The hotel is huge but easy to navigate. No refrigerator or microwave in the rooms but they did bring us both when we asked so that was nice. Didn't use the pool so no idea what that was like.

Helpful?
Thank gopokes2014
Level Contributor
7 reviews
2 of 5 stars Reviewed 6 days ago NEW via mobile

Smells horrible. There were crickets everywhere. Front desk was worthless. I stayed here for a conference in the convention center. Was freezing. Parking is ridiculously expensive. I recommend you park one block over for $5.00

Helpful?
Thank Amy Y
Atlanta, Georgia
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I stayed at this hotel for 4 wks on business. Hotel was ok, not what I expected for a Sheraton, had a musty smell throughout. My room was clean, which is plus. Customer service was great, food at the hotel restaurants was good. Location was great, near the Dart train and the free trolley.

Helpful?
Thank Scorpio30331
New York
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

Great place to stay with exceptional people! I had the pleasure to meet not just one but 4 family members who left a lasting impression on my first visit and future stays in Dallas. I ran into the Soriano family who's attentiveness to customers and willingness to help made my stay at the Sheraton top notch. I didn't even realize... More 

Helpful?
Thank jstark03
Houston, Texas
2 reviews
5 of 5 stars Reviewed 1 week ago

I have stayed at this Sheraton several times for business. I have checked in several times and have always been met with friendly and professional employees. Monday, August 15th I checked in again thinking that the service would be the same as before. I spoke with Krista who not only remembered the company I worked for, but when I said... More 

Helpful?
Thank M8410YJjamesc
Cortland, New York
Level Contributor
56 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel is nice, if not a little dated, but provides great service. Hosts a lot of meetigns so can be very busy. Can be confusing to navigate around the different towers. Adjacent food court id good for cheap lunches.

Helpful?
Thank Renee M
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Downtown Dallas Hotel offers warm hospitality, an accommodating environment, and vibrant location in the heart of the Arts and Financial district and just blocks from the Convention Center. ... more   less 

Additional Information about Sheraton Dallas Hotel

Address: 400 Olive St, Dallas, TX 75201-4005
Location: United States > Texas > Dallas > Downtown Dallas
Price Range: $159 - $254 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Dallas Hotel 4*
Number of rooms: 1840
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Also Known As:
Sheraton Dallas Resort
Adam's Mark Dallas
Dallas Sheraton
Adam Mark Dallas
Adamsmark Hotel
Dallas Adam Mark Hotel
Hotel Style:
#22 Luxury Hotel in Dallas
#33 Business Hotel in Dallas
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