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What is Travelers’ Choice?
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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 05/25/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Dallas Hotel
Updated 05/25/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#11 of 231 in Dallas
Location
4.6
Cleanliness
4.6
Service
4.4
Value
3.9
Travelers' Choice
GreenLeaders GreenPartner
Discover a perfectly situated and exceptional hotel experience at Sheraton Dallas Hotel. With close access to American Airlines Center, Fair Park, and the Deep Ellum neighborhood, our downtown Dallas, TX hotel offers a refreshed and comfortable place to start any Texas vacation or business trip. Our well-appointed rooms and suites offer everything you need to make the most of your trip including spacious in-room desks and high-speed Wi-Fi, while our on-site restaurants and bars help you relax and refuel for the day.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Paid public parking on-site
Paid wifi
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Snack bar
Wine / champagne
Vending machine
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shared lounge / TV area
Shops
Sun loungers / beach chairs
Sun terrace
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Green
Languages Spoken
English, Spanish
Location
Full view
97Great for walkers
Grade: 97 out of 100
86Restaurantswithin 0.3 miles
13Attractionswithin 0.3 miles
Contact
400 North Olive Street, Dallas, TX 75201
Getting there
Rental CarsSee rental cars from $44/day
331Reviews5Q+A30Room tips
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Most Recent
Given a past good experience at the Sheraton, when a friend of mine asked if we could book a downtown hotel to be right in the city I chose the Sheraton given it’s good price for the area and the great views, as well as my previous experience on property. Upon arrival we were very positively greeted to the hotel and check in went fast, since I like being on the highest floor possible I asked to be in the tallest (center) tower on the highest floor, the member of staff went above and beyond and was able to move me up from 29 to 36, or the top floor, I wish I got his name, as the service provided was amazing. The room itself was spotless with no dirt to be found, and the beds were very nice, I will say the windows on floor 36 do need a washing, but the view was amazing. I had requested extra pillows and towels, and since I had my room floor changed at check in, I was about to go down to request those, but as I got to the door a member of staff had already come up to deliver the extra pillows and towels to the room, which I was impressed by the level of care they had to ensuring those requests would be fulfilled. The only complaint I really had was in the bathroom. Personally I don’t like the bulk dispensers in the shower, I don’t feel uncomfortable as there is always the chance someone could tamper with them, and I always prefer the little bottles, despite this though, the staff went above all expectations to deliver and ensure a great stay. Upon asking housekeeping, the hotel supplied me with some smaller travel size bottles so I didn’t have to worry about the big bottles, which was greatly appreciated. I also forgot my toothpaste at home, I asked the hotel if they had any and within 15 minutes housekeeping was at the door with some toothpaste, mouth wash, and a toothbrush too. As for the other parts of the property, the elevators were pretty fast and there was never a wait for them over 30 seconds. The staff at Open market were also friendly and fast. The location of this property couldn’t be better too, being less than a block from the DART Pearl/Arts district station and being pretty close to nearby buildings. We did not get breakfast this stay, but from past experience the buffet was pretty good for a hotel breakfast though. My favorite part about this hotel, by far, though was the pool deck, I loved getting photos of the downtown skyline and being right on the city, the fitness center here is also by far the biggest I’ve ever seen in a hotel of this size. From a friend I have who has attended conventions here apparently they also have quite the venue here. For the location I also found the price to be great, despite being in a prime area, the rates here are pretty reasonable. Overall though, given my experience, I totally recommend this hotel, and Sheraton is high on my list of considerations for next time I want a staycation in the city.…
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Date of stay: June 2022
Value
Rooms
Service
Room Tip: Higher floors are quieter, definitely try for a downtown view
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Helpful
Response from Team Marriott, Agency / Consultant at Sheraton Dallas Hotel
Responded 2 days ago
Dear DEF1111, Thank you for your fantastic review and all the wonderful things you had to say about the Sheraton Dallas Hotel. It is always a pleasure to hear that our thoughtful service, spacious rooms, and prime downtown location helped to make your stay memorable. Thank you again for your feedback, and we look forward to being your home every time you visit Dallas. Sincerely, Chandana Weerasekara Hotel Manager
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I had such experience checking into the Sheraton. Freya was so kind and attentive. She was so sweet and helpful not to mention our shared loved for Hello kitty! All staff was helpful and nice. The food was also good. The inside was nicely kept and clean.
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Date of stay: June 2022Trip type: Traveled
Helpful
The pros-good location in the vibrant part of downtown; courteous staff willing to help; nice restaurants with good vibes and ambiance but very pricey; comfortable conference center accessible through a sky bridge. The cons-dated rooms with old furniture; A/C/H was super cold or superhot-never able to set it right; no ADA walk-in shower available. I was given a room with a tiny tub with a couple of handlebars and a super-low seat; the tub was super slippery, requested a shower mat but nothing was available. Old closet with dirty mirrors. When I opened the closet, the iron, ironing table, and all the cloth hangers were piled on the floor. The hotel is very busy with a lot of traffic at all hours with people in the hallways, and doors being slammed shut until very late at night, past 1:30 am. A very nice convention center, but bring a sweater or light jacket; it was freezing the whole time. Great location, nice staff, but this hotel needs some upgrades and more attentive housekeeping…
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Date of stay: June 2022Trip type: Traveled
Value
Service
Sleep Quality
Helpful
Response from Team Marriott, Agency / Consultant at Sheraton Dallas Hotel
Responded 1 week ago
Dear Sabarna2016, Thank you for choosing us. We are happy our hotel exceeded your expectations in many areas, but we are disappointed to know you had issues with the A/C unit in your room. Our goal is to always provide a comfortable experience; therefore, we are sorry for this concern during your visit. We hope you will also accept our apologies for the noise disturbances from other guests of the hotel. While we know this cannot change your recent experience with us, please know for future visits, our front desk is available at any hour to help make you as comfortable as possible. We will share your concerns appropriately as we strive to enhance every guest's time with us. We are grateful for your patience, and we hope to see you again soon. Sincerely, Chandana Weerasekara Hotel Manager
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The Sheraton in Dallas Texas is an amazing place to stay. The rooms are big and clean. There are lots of staff to assist you and they are cheerful and receptive in any requests or questions. The most amazing thing about the Sheraton Hotel is a porter named Tree. He greeted us before we even got out of the car. Tree saw that I had garbage in my hand and offered to take it for me. His smile, energy, and willingness to help had all of us smiling. He is made out of joy. He was quick in loading up our stuff while being careful that everything was in a good position so it would not fall off. When we were walking outside one day, he greeted us again with the same positive energy and answered the questions we asked of him. Upon leaving, you can imagine the delight we had when we saw it was Tree at our door to collect our luggage. By now he had become our friend. I may never see Tree again, but he will always stay in my mind of how well he treated us at our stay at the Sheraton Hotel.…
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Date of stay: June 2022Trip type: Traveled
Rooms
Cleanliness
Service
Room Tip: I believe the Central tower had the best views of the city, but the elevators were always filled.
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Helpful
Response from Team Marriott, Agency / Consultant at Sheraton Dallas Hotel
Responded 1 week ago
Dear 159wynna, Thank you for choosing the Sheraton Dallas Hotel for your recent stay. It is always a pleasure to hear that our thoughtful service, spacious rooms, and prime downtown location helped to make your stay memorable. We were thrilled to read your comments about the excellent service you received from our staff and how they exceeded your expectations. All of our associates are dedicated to going the extra mile in taking care of guests. Thank you for your kind remarks about Tree. We will be sure to pass along your compliments to them. It was our pleasure to serve you, and we hope to have you back with us again in the future! Sincerely, Chandana Weerasekara Hotel Manager
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Lots of issues: Issues with service staff - an older male housekeeping staff member stalked my teen girls in the gym and made them uncomfortable with his gawking while they worked out. Amenities extremely lacking: Spacious executive suite with zero storage Tiny fridge No bathroom space for getting ready, makeup, etc Poor lighting 3 small dresser drawers for unpacking for 4 people for a week - so basically live out of your suitcase. Poor quality bedding - photo attached No bedding was provided for the sofa bed. When we called they brought up a dirty comforter and 3 flat sheets — DIY for the guests! Suite was not cleaned for the whole week. Had to ask for towels and wash clothes and for trash service. Restaurants on premises - food adequate, extremely limited menu and very over priced. Location not super convenient.…
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Date of stay: June 2022Trip type: Traveled
Helpful
Response from Team Marriott, Agency / Consultant at Sheraton Dallas Hotel
Responded 1 week ago
Dear Jill Y, Thank you for the review and for choosing our hotel. We never intend to dissatisfy our guests; therefore, we are sorry you were disappointed with our amenities and housekeeping service. We appreciate you bringing your concern to attention about our housekeeping associate. We are grateful for your patience regarding this matter, and; you have our assurance that we will address your comments appropriately with relevant parties to ensure this is not repeated. Sincerely, Chandana Weerasekara Hotel Manager
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The stay at the hotel has been truly wonderful! The entire staff had been incredibly attentive and highly dialed in on service. From the moment I arrived, the valet team greeted me and helped me inside to the bell team who helped me to the front desk and then up to my room. The front desk staff were all smiles and the housekeeping team were some of the friendliest people I've ever met. The GM must be highly engaged with the team because the service levels are through the roof!
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Date of stay: June 2022Trip type: Traveled
Helpful
We did not have water and were not offered any options. We had to call and request bottles of water. AC was pitiful. It was 78 upon arrival in our room and took until 4 am to get it down to 69. Awful. It looks nice on the outside but not good bones. Very cheap and literally 0 Service
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Date of stay: June 2022Trip type: Traveled
Helpful
Response from Team Marriott, Agency / Consultant at Sheraton Dallas Hotel
Responded 2 weeks ago
Dear kelseyc1717, Thank you for evaluating your stay at our hotel. Our main aim is to provide thoughtful hospitality to our guests; therefore, we are sorry this was not your experience. Your feedback is valuable as it helps us improve our service moving forward. We also apologize for the difficulty you had in keeping your room at a comfortable temperature. We will share your comments appropriately, so such instances do not happen again. Furthermore, we regret not meeting all of your expectations and any inconvenience caused. Thank you again for your patience, and we hope you will consider a return visit so we can make it up to you. Sincerely, Chandana Weerasekara Hotel Manager
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The absolute best part of my stay was the experience my group had with Mr. Charles Kearse. He was the epitome of what I teach my students of what customer service should be. I was very happy that they had a chance to witness excellent customer service in action. Charles went out of his way to walk us to other food options in the attached hotel while he was on break, took care of our luggage while we waited for our rooms to become ready and was the first to be sure that all those who needed to use specific elevators to get to rooms (while elevators were down for service) got to the service elevator. He continually had a smile on his face and greeted every person when they were coming in or passing through. How he is still a bellman I will never know. His skills are the reason I am giving my rating as otherwise it would be average. Those that provided water and candy at the service elevator 'for our trouble' were excellent as well. My only complaint would be that the pool and pool area are too small for during conferences and there are not near enough chairs. The fitness center is lovely but the pool area needs help. We were unable to utilize the restaurants in the hotel due to our budget so I cannot speak to that. The rooms were clean and I appreciate the in-room amenities although the water being free doesn't match the paperwork that says you must be a reward member. If you were to stay for an adult only meeting/conference for a minimum amount of time, this hotel would be adequate.…
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Date of stay: May 2022Trip type: Traveled
Rooms
Location
Service
Helpful
Response from Team Marriott, Agency / Consultant at Sheraton Dallas Hotel
Responded May 18, 2022
Dear E1372QJdanap, Thank you for being a guest at Sheraton Dallas Hotel and sharing your experience. We are thrilled to know you were pleased with our refreshing accommodations, outstanding in-room amenities, and excellent fitness center. We take great pride in offering thoughtful, genuine service, so thank you for recognizing Charles for his efforts, and we will share your compliments with him. However, we regret any inconvenience you encountered and not meeting all of your expectations. Thank you again for your feedback, and we look forward to your return visit. Sincerely, Chandana Weerasekara Hotel Manager
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I Needed A Little Relaxing "Gettaway" Without Having To Drive For Or Fly. "Mr. Charles Kearse" Was Not Only Personable, Proffesional, But Very Helpful. His Nearby Recommendation's For Food& Entertainment Was A Hit. Thank You!
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Date of stay: May 2022Trip type: Traveled
Helpful
The Service at the Sheraton was AMAZING! Drake is a Valet and helped us find safe and close places in to eat during our stay. He made sure to grab the door for us and others around us. Charles made sure our bags remained safe All of the employees here are very helpful and kind! Always helping with a smile on their faces !! Make sure to stay at the Sheraton Hotel!
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Team Marriott, Agency / Consultant at Sheraton Dallas Hotel
Responded May 9, 2022
Dear taneesam2022, Thank you for being a guest at Sheraton Dallas Hotel and for the perfect rating. We take great pride in offering thoughtful, brilliant, and outstanding hospitality to our guests. It is very kind of you to recognize Drake and Charles for their efforts, and we will share your compliments with them. It was a pleasure to host you, and we look forward to your return visit. Sincerely, Chandana Weerasekara Hotel Manager
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PRICE RANGE
$219 - $302 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton dallas resort, adam's mark dallas, adamsmark hotel, adam mark dallas, dallas adam mark hotel, dallas sheraton
LOCATION
United StatesTexasDallasDowntown Dallas
NUMBER OF ROOMS
1841
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Claim Your Listing Frequently Asked Questions about Sheraton Dallas Hotel
Which popular attractions are close to Sheraton Dallas Hotel?
Nearby attractions include Majestic Theater (0.2 miles), Thanks-Giving Square (0.3 miles), and Cathedral Santuario de Guadalupe (0.3 miles).
What are some of the property amenities at Sheraton Dallas Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Dallas Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Dallas Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Dallas Hotel?
Yes, paid public parking nearby, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Sheraton Dallas Hotel?
Conveniently located restaurants include Wild Salsa, The Crafty Irishman, and Draft Sports Bar and Lounge.
Are there opportunities to exercise at Sheraton Dallas Hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Is Sheraton Dallas Hotel located near the city center?
Yes, it is 0.5 miles away from the center of Dallas.
Are any cleaning services offered at Sheraton Dallas Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Dallas Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Dallas Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.