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Sheraton Dallas Hotel

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#41 of 196 Hotels in Dallas
Certificate of Excellence
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Sheraton Dallas Hotel
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2,503 Reviews from our TripAdvisor Community

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Showing 2,432: English reviews
New York City, New York
Reviewed 2 days ago NEW

only good thing about this hotel is the location, the hotel is old and rundown, there is no place to work in the room, and even the club lounge dose not offer a conferrable place to work on a laptop. when I showed up to check in I must have surprised the team (I did book 2 days in advance...

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Helpful?
Thank brucegurfein
San Pedro Sula, Honduras
Reviewed 2 days ago NEWvia mobile

I attended a global business meeting and conference at this hotel. The staff and the service was excellent, the food at the hotel restaurant was good as well. The meeting rooms were large and quite acomodating to all of our needs.

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Helpful?
Thank JohnnyRodgers504
Lodi, Italy
Reviewed 3 days ago NEWvia mobile

5 nights. First night I changed the room. Entire Tower with no power has been closed. From a double bad to a single king without a different rate or discount. No bar in the room. Noise room especially near the elevator. Food for my personal standard not good enough. And a bit expensive. Not a great hotel

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Thank Sellox
Reviewed 4 days ago NEWvia mobile

This property is old and run down. I had a room in which the AC did NOT work. I was switched however the air was still largely ineffective in the new room. The entire hotel was experiencing HVSC problems as well as guest internet. While they told us it was fixed on the second day, all of the meeting venues...

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Helpful?
Thank cantwait2sea
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello cantwait2sea, We apologize for the issues that you experienced during your stay. We’re sorry that the second room we moved you to still did not meet your needs. We hope that you will reconsider and give the hotel another chance in the future. If you do return, please reach out to me at ted.lepak@sheraton.com prior to your stay and...

Houston, Texas
Reviewed 5 days ago NEW

I stayed at the Sheraton as part of a comic con convention. The housekeeping staff and front desk personnel were kind and helpful. The hotel staff that oversaw the convention was terrible. Nicole screamed at our volunteers and was generally rude and unprofessional. The hotel security called our volunteer staff to take care of drunks in the lobby instead of...

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Helpful?
Thank Kcole1969
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Kcole1969, We apologize for the issues you encountered during the convention. Our security team was tasked with checking all the convention items to make sure they were props and not real weapons. We did this for the safety and security of our guests. We have shared your review with the hotel management team and we’re sorry if we made...

Los Angeles, California
Reviewed 1 week ago via mobile

We stayed here overnight for nye. It is an old hotel located in a central area with a decent sized parking lot. It is definitely dated but for the price it was a good hotel and was clean and the staff was nice

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Helpful?
Thank mobywizza
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello mobywizza, We are pleased to know that you enjoyed your stay with us over New Years. We invite you to return for another clean and friendly experience the next time you journey to Dallas. Sincerely, Ted LePak Brand Reputation Manager Sheraton Dallas Hotel ted.lepak@sheraton.com

Zurich, Switzerland
Reviewed 1 week ago

The Sheraton hotel in Dallas is just huge. There are three very high towers in this building. It's located in downtown Dallas, perfect for a weekend-trip. Many Restaurants are in a walkable distance. To visit Deep Ellum, I'd recommend a Taxi (at night). Due to the size of this hotel, there is a huge crowd of people in the lobby....

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Helpful?
Thank Andrew_Swiss
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Andrew_Zurich, We apologize for the brief delay you experienced at check-in, however we are pleased to know you enjoyed the hotel location and our friendly staff. We invite you to return to the hotel for another convenient stay the next time you are in Dallas. Sincerely, Ted LePak Brand Reputation Manager Sheraton Dallas Hotel ted.lepak@sheraton.com

South Padre Island, Texas
Reviewed 1 week ago via mobile

I sort of randomly booked this Sheraton as price was outstanding. The service was outstanding as is the food. I did an upgrade I highly recommend for only $50 to an executive suite with a stunning view on the 30th floor. Dani checked us in and he was happy and helpful. The executive suites as a bit hard to find...

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Helpful?
Thank spiguy1733
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello spiguy1733, Thank you for sharing your review with us. We are pleased to know that you had an enjoyable experience with great service. We invite you to return to the hotel in the future for another great stay. Sincerely, Ted LePak Brand Reputation Manager Sheraton Dallas Hotel ted.lepak@sheraton.com

Memphis, Tennessee
Reviewed 2 weeks ago via mobile

When we arrived, Ethan with Valet was awesome. He was super nice and helpful with things to do while in town. Jenna checked us in. She did not explain to us that bc we were associates that we would not receive housekeeping service (which I've never heard of, how do you refuse to clean someone's room?!). We were in room...

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Helpful?
Thank kyhill1
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello kyhill, We apologize for the miscommunication about your housekeeping service, however we are pleased to know that you room was cleaned and your issues were resolved. We invite you to return to the hotel the next time you journey to Dallas. Sincerely, Ted LePak Brand Reputation Manager Sheraton Dallas Hotel ted.lepak@sheraton.com

Reviewed 2 weeks ago

Stayed here over the weekend for the new year comic con, and I had the pleasure of having Joel check us in. He was more than kind, extremely personable and seemed to Genuinely care that our stay was a good one. From room accommodations to excellent food recommendations, Joel had us covered! other issues we encountered during our stay seemed...

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Helpful?
Thank Nisyah J
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Nisyah J, Thank you for sharing your review. We are pleased to know you enjoyed the new year festivities and that Joel made such a great impression while accommodating you. We invite you to return for another refreshing and enjoyable stay in the future. Sincerely, Ted LePak Brand Reputation Manager Sheraton Dallas Hotel ted.lepak@sheraton.com

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Downtown Dallas Hotel offers warm hospitality, an accommodating environment, and vibrant location in the heart of the Arts and Financial district and just blocks from the Convention Center. ... more   less 

Additional Information about Sheraton Dallas Hotel

Address: 400 Olive St, Dallas, TX 75201
Location: United States > Texas > Dallas > Downtown Dallas
Price Range: $165 - $277 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Dallas Hotel 4*
Number of rooms: 1840
Reservation Options:
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Also Known As:
Sheraton Dallas Resort
Adam's Mark Dallas
Dallas Sheraton
Adamsmark Hotel
Adam Mark Dallas
Dallas Adam Mark Hotel
Hotel Style:
#23 Luxury Hotel in Dallas
#33 Business Hotel in Dallas
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Dallas Hotel staff and other travelers.
22 questions
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Questions? Get answers from Sheraton Dallas Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“All higher rooms have a better view”
 of 5 bubbles 875joea, 3 weeks ago | Read review
“Ask for a high room to enjoy the view.”
 of 5 bubbles richardbV3626QO, 3 weeks ago | Read review
“Ask for a room on the City side”
 of 5 bubbles RuthlessBunny, 4 weeks ago | Read review
“Ask for a room in the central tower”
 of 5 bubbles Swithinm, Dec 11, 2016 | Read review
“It is advisable to choose a room at a higher floof”
 of 5 bubbles 87angieh, Nov 25, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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