This is a great hotel with the best staff especially denotto very helpful and down to earth he made our visit that much better and deserves a promotion we are going to make sure we always book here every time we come
ABSOLUTELY DISGUSTING. We checked into our room Friday and walked in and there was blood on BOTH beds and 1 pillow. Neal Patel (the GM) offered no refund or room change, just offered to change the linens the next morning. Walk in the next afternoon to NO NEW LINENS. Different manager on shift did move us this time only to walk in to a room with MORE BLOOD on the bed!!! Next night and the GM, Neal Patel, proceeded to tell me that no refund could be issued and that he could only give me 10% off a $200 a night hotel stay where I had my reservation for 3 nights after multiple employees told me I’d be receiving a full refund. RIDICULOUS. DO NOT STAY HERE.
Disgusting. Moldy. Unsafe. Stinky. This place is a mess, I'm not sure where they got the pictures from that they have online but it certainly wasn't at this hotel. It shouldn't be operational in this condition. I'm not even sure it's a hotel. Maybe a homeless shelter? I don't know. But it's completely misrepresented on line. The pictures are totally misleading. The building is undergoing mold removal and renovation or something. The locks all around the building are taped open so that none of the doors lock. Turned out that our door lock was broken too so that didn't lock either. The elevators supposedly work but one of them was stuck on "1" and one was stuck on "4" so they work at your own risk I guess. The sparkly blue pool that is shown online is actually a green swampy mess that's full of trash. Wyndham/La Quinta said it'll be 5 to 7 days until they let me know about having my money refunded. …
The hotel was packed, but Denotto (I believe that’s how you spell his name) was very good with regulating the amount of people and stayed positive and professional the entire time we were there! Love it
I love this hotel. The attention, the bedroom, the view. Is the best option in the downtown and the price is so good. This hotel is near to the cultural and touristic places in the downtown... moreover you can walk around the city.
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