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SpringHill Suites Dallas Downtown/West End

502 reviews
#69 of 207 Hotels in Dallas
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Traveler (96)
Room & Suite (34)
Dining (13)
Overview
  • Excellent29%
  • Very good39%
  • Average21%
  • Poor6%
  • Terrible5%
Travelers talk about
“house of blues”(21 reviews)
“front desk”(70 reviews)
Free Wifi
Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness center
3.0 Star Hotel
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Rooms
Feb 4Feb 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (502)Write a Review
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109
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All reviewshouse of bluesspaghetti warehousefront deskperot museumwithin walking distancevalet parkingamerican airlines centerdealey plazasixth floor museumfree breakfastconvention centervalet servicesofa bedreunion towerhot breakfastshort drivethe hotel is clean
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1 - 5 of 483 reviews
Reviewed 3 days ago via mobile

Kind and helpful staff. Three stars only due to parking and gym. I used the elliptical every night but when I was in the gym the treadmills were having some trouble. As for parking, I get it, it’s downtown Dallas. Valet was $30/night and there...More

Thank Tim H
Response from Dustin B, Manager at SpringHill Suites Dallas Downtown/West EndResponded yesterday

Dear Tim H, Thank you for the kind words regarding the staff of the hotel. I'll definitely look into the treadmills to make sure those issues have been resolved. I'm sorry to hear they were having trouble while here. Regards, Hotel Manager

Reviewed 1 week ago

Really great little hotel in downtown close to most of the downtown attractions and businesses. The staff was super helpful and friendly. The rooms were clean and well appointed. I was able to take advantage of the "Wine down Wednesday" in the lobby with free...More

Thank Felicianawanderer
Response from Dustin B, Manager at SpringHill Suites Dallas Downtown/West EndResponded 1 week ago

Dear Felicia, Thank you so much for the great rating! We do appreciate it and are glad you had wonderful stay. "Wine Down Wednesday" is great and all guests do enjoy the opportunity to unwind a little during the middle of the week. Regards, Hotel...More

Reviewed 1 week ago via mobile

We stayed here overnight as I ran the Dallas Marathon on December 10. The location in downtown was very convenient just a block away from Dallas Aquarium. I just walked to the starting line on race day for 10 minutes. Like most downtown hotels, parking...More

Thank Runningnurse71
Response from Dustin B, Manager at SpringHill Suites Dallas Downtown/West EndResponded 1 week ago

Hi Runningnurse71, Thank you for your feedback regarding your recent stay. We appreciate the comment on the hotel and the staff, will definitely pass that on to them. it does look like we have a little work to do to get up to a 4...More

Reviewed 2 weeks ago via mobile

My boyfriend and I stayed in this property on Christmas Day. We both enjoyed the stay and the breakfast. You can walk to most of the places from this hotel very good location. Front office manager Chet was very friendly and helpful to us. He...More

Thank Stefanie P
Response from Dustin B, Manager at SpringHill Suites Dallas Downtown/West EndResponded 2 weeks ago

Hi Stefanie P, We are excited you had a wonderful stay with us. Chet is a great asset and we are pleased he provided great service to you while where! We will make sure to pass your response to on to all of the staff....More

Reviewed 3 weeks ago via mobile

This is an old motel that has had some renovations. The rooms are a bit tired and could use some work. However we were not paying a fortune and it was comfortable. The breakfast was a pleasant surprise as it came with the room price....More

Thank Matthew B
Response from Dustin B, Manager at SpringHill Suites Dallas Downtown/West EndResponded 3 weeks ago

Dear Matthew B, Thank you for your review of the Springhill Suites. We appreciate your feedback and find it valuable we work to increase our level of service. I'll the staff know your kind remarks regarding their level of service to you. Regards, Hotel Manager

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About
Amenities
Top amenities
Pool
Fitness Center with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Business Center with Internet Access
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Banquet Room
Things to do
Pool
Fitness Center with Gym / Workout Room
Outdoor pool
Details
Price range
$152 - $262 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Kitchenette, Family Rooms
Details
Price range
$152 - $262 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Kitchenette, Family Rooms
Add Photo Photos
Traveler (96)
Room & Suite (34)
Dining (13)
Pool & Beach (1)
Hotel & Grounds (66)
Bathroom (4)
Business Center & Event Rooms (2)
Questions & Answers
Ask a question
Jason131375
November 23, 2017|
AnswerShow all 2 answers
Response from Reillys1013 | Reviewed this property |
No, it is not.
0
Votes
KT T
April 16, 2015|
Answer
Response from Jeff D | Property representative |
Thank you for your interest in the SpringHill Suites Dallas West End. We do offer early check-in based upon room availability. We also offer express check-out. Our standard check-in time is after 3pm and check-out time is... More
0
Votes
TheDudah
February 17, 2015|
AnswerShow all 2 answers
Response from Jeff D | Property representative |
Our hotel, like most downtown properties, does not offer complimentary parking. There are several paid parking options in the immediate area. One option that is popular among our guest is the West End Parking garage. It... More
2
Votes
Room Tips
"Great location. You can walk to everything."
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"Room 308 is really large"
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"The higher the better."
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"There are areas outside of the hotel having work done. I'd ask for a room opposite any nearby..."
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