I never write these EVER! My over all stay with the Magnolia was wonderful. My first night there the front desk girl was so pleasant and helpful. No where in my stay was I told valet didn’t open til 9am. This morning when getting dressed I text the valet as told on my card to do so and waited for a response like the reply text stated to do. When I made my way down to the the valet area. My car wasn’t there nor was the valet desk. I went to the front desk where my car was, I am frustrated because I am late to my business meeting. So yes I was frustrated my car isn’t outside. The lady rudely responds that valet doesn’t open til 9am. I have to pay to have valet services with the hotel. She informs me then I should of parked at one of the parking garages around the area if I wanted the car earlier. Ummm excuse me I am the customer. I don’t mind parking the car myself the purpose of me paying the fee is so I didn’t have to go out in the cold to get the car myself. That is why I paid the 35/night fee. When I asked to speak to the manager Jennifer Ball informed me she was the manager. I asked for a pen and Mrs. Ball then threw a pen on the counter in front of me when I told her there is no need to throw the pen she informed she was not going to hand me a pen when COVID was going around. I am a nurse that works as a COVID nurse. The virus will live on a surface for up to 9 hours when not disinfected. So whether you hand the pen over or throw it, it should be immediately disinfected to prevent the spread of germs. Again my over all stay with the Magnolia was amazing. Mrs. Ball was my first encounter with a rude staff member.…
We had a blast with KWAKU ! He remembered us from earlier in the night and even stayed open late to help us celebrate our anniversary! I encourage you to only travel here on Friday and Saturday nights just so you can get his AMAZING SERVICE! He was friendly , attentive, great at pooping drinks and fun! Thank you again Kwaku for everything
Check-in was super easy. Valet was expensive, so we parked on the street and that worked out fine. Since it is was during Covid-19, masks were required in public areas in the hotel. Employees wore them, but didn't really enforce with patrons that were walking around. Garden tub +++! Overall, I would stay again. Right in the middle of downtown and it appeared like there was cute things to do out there.
Valet only parking, but fast and convenient. Hotel is almost 100 years old but recently updated. Room was spacious and beds were comfortable. Absolutely zero noise from outside the room. Highly recommend and will return.
I had a great experience!! Went with a couple of friends, i loved the ambiance and the decor. The valet guy (Papa) was the best. He was very friendly and polite. He recommended us some great places to visit around the city. Overall I had a good stay and I will definitely be back!!
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