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InterContinental Dallas

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InterContinental Dallas
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717 Reviews from our TripAdvisor Community

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Showing 696: English reviews
Prairie Village, Kansas
Reviewed yesterday NEW

I have spent one weekend a year for the past 6 or 7 years at the IC, and let me tell you that NOTHING has changed, and that's not really a good thing. The rooms haven't changed, but this time our room's carpet was noticeably dirtier and stained, and I kept wanting to run my Bissel Green Machine over it...

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Helpful?
Thank Ed H
Dallas, Texas, United States
Reviewed 1 week ago via mobile

The room was very nice and clean. There wasn't a mini fridge or microwave which kinda surprised us. The staff was very friendly and the breakfast buffet was amazing and didn't cost hardly anything. We thought we read they had a hot tub and they didn't which would have been really nice. Overall we had a lovely time.

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Helpful?
Thank suzirudd2014
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear suzirudd2014, Thank you for taking the time to share your recent experience with us. I am happy to hear that you enjoyed our accommodations and found our staff to be friendly and breakfast buffet amazing. I will be sure to share your kind words with my entire team. In regards to a mini fridge and microwave, please know that...

Lino Lakes, Minnesota
Reviewed 1 week ago

The service here can't be beat! All of the staff are very personable and accommodating. The concierge Norman helped me get a reservation for 30 at a nearby hotel that could accommodate food allergies and had a private room. The wait staff in the hotel restaurant was the weak link in the hotel. I was in one of their two...

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Helpful?
Thank Suzanne H
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Suzanne H, Thank you for taking the time to provide us with such a detailed overview of your recent stay. I am very happy to hear that you found all of our staff to be very personable and accommodating. Please know that I will be sure to share you kind words with my entire team, especially Norman. As far...

Reviewed 1 week ago

Spent our anniversary there. The place is excellent with a great attentive staff. Though we ate dinner elsewhere, I can recommend the lobby bar for a quiet night cap after dinner. Comfortable surroundings and pleasant people. The room was exactly what we wanted. Large comfortable bed and quiet upper floor with a great view of North Dallas.

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Helpful?
Thank Bob S
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Bob S, Thank you for taking the time to provide us with such wonderful feedback regarding your recent stay. I am extremely happy to hear that you found our hotel to be excellent and our staff attentive and great. I will be sure to share your kind words with my entire team and we hope to have the opportunity...

Pittsburgh, Pennsylvania, United States
Reviewed 2 weeks ago

Before the holidays I needed a couple of days to myself, having never stayed before at the Intercontinental, I decided to give it a try. I definitely think I made a great choice. I booked my room directly and I am happy that my preferences that I identified on the IHG app were acknowledged. (e.g. extra pillows). Many other brands,...

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Helpful?
Thank Ryan H
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Ryan H, Thank you for choosing to stay at the InterContinental® and for taking the time to provide us with some feedback regarding your recent visit. I am very happy to hear how much your enjoyed your stay and that you found our staff to be very accommodating. Please know that I will be sure to share your kind...

Kuwait
Reviewed 3 weeks ago via mobile

The hotel is good clean and neat. Service can be improved but overall it was a good experience. I stayed on the club lounge floor which was good. I did not try any of the food but it seemed well. Also room amenities are good.

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Helpful?
Thank FiGooOOoo
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear FiGooOOoo, Thank you for taking the time to provide us with some feedback regarding your recent stay. I am happy to hear that you found our hotel to be good and neat and that your overall experience was a good one. I would be interested to hear how service may be improved and would like to ask that you...

Hong Kong, China
Reviewed 4 weeks ago

I grew up in Dallas, but moved out about 20 years ago living in Asia. I've stayed at most Intercontinentals in Asia and in West Coast California. My experience with IHG chain and Intercon made me motivated to get to RA level and when I can't, always get Ambassador status. I don't know why Intercontinental would allow the Dallas Intercontinental...

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1Thank asiarider
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear asiarider, I appreciate you taking the time to express your concerns regarding your recent stay and I am terribly sorry to hear that we did not meet your expectations. It is our responsibility to provide you with an enjoyable visit and I regret that we failed to do so. As I’m sure you can imagine, our hotels vary across...

Dnipropetrovsk, Ukraine
Reviewed December 13, 2016

I travel a lot to put it mildly. I am a top tier IHG Reward member and top tier at 2 of their competitors as well. I’d like to comment on the positive points of the hotel first before diving into my main issue with the hotel. The staff is quite attentive and helpful. The check-in process has generally went...

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1Thank Wavshrdr
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Wavshrdr, Thank you for taking the time to provide us with such a detailed overview of your recent stay. I believe you also posted a review on the IHG site which I also responded to but just in case you see this one first, below please find my response. Please understand that our hotel is 100 percent smoke-free and...

Dallas, Texas
Reviewed December 8, 2016

I've stayed at this hotel every year for the past 4 years. The hotel staff is amazing and very accommodating! The rooms are spacious and look great, room service is always good, and the lobby bar and Starbucks are great places to stop for a drink!

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Thank JeyCee1989
ICDALLAS1, Director of Sales at InterContinental Dallas, responded to this review

Dear JeyCee1989, Thank you so much for taking the time to provide us with such wonderful feedback and for being such a loyal guest of our hotel. I am very happy to hear how much you enjoy our accommodations, amenities and that you find our hotel staff to be amazing. Please know that I will be sure to share your...

Ellington, Connecticut
Reviewed November 20, 2016

First, check in was a disaster. We were not able to understand the clerk and had a difficult time conveying our needs to her for a 2 bed room. We thought that she finally got it and went up to our room. No...one king size bed. Called the front desk, again we had someone else that also was difficult to...

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2Thank lifesgood83
ICDALLAS1, Director of Sales at InterContinental Dallas, responded to this review

Dear lifesgood83, I appreciate you taking the time to express your concerns regarding your recent visit and terribly sorry to hear that we did not meet your expectations. It is our responsibility to provide you with a memorable experience and I regret that we failed to do so. Please know that I will be speaking with our front desk team...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
InterContinental Dallas is in Addison, a northern suburb between central and thriving Frisco and Plano. The Galleria Dallas and Addison s restaurant district are a few minutes away, and the Dallas North Tollway will have you in the city centre in half an hour or less. Must-see stops are the Nasher Sculpture Center and The Sixth Floor Museum at Dealey Plaza. ... more   less 

Additional Information about InterContinental Dallas

Address: 15201 Dallas Pkwy, Dallas, TX 75001-4609
Location: United States > Texas > Dallas
Price Range: $161 - $289 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Dallas 4*
Number of rooms: 529
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Priceline, Travelocity and Jetsetter so you can book your InterContinental Dallas reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Intercontinental Dallas Hotel Dallas
Dallas Intercontinental
Hotel Style:
#13 Spa Hotel in Dallas
#29 Luxury Hotel in Dallas
#69 Business Hotel in Dallas
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Questions & Answers

Here's what travelers have asked, with answers from InterContinental Dallas staff and other travelers.
3 questions
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Questions? Get answers from InterContinental Dallas staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“High floors are quieter with ballroom parties. You'll also have first access to elevators that fill up quickly on the way down. descending.”
 of 5 bubbles EdH465, yesterday | Read review
“Higher floors away from the elevator and ice machine.”
 of 5 bubbles 362ryanh, 2 weeks ago | Read review
“go to crowne or staybridge”
 of 5 bubbles asiarider, 4 weeks ago | Read review
“Good luck finding one that someone hasn't smoked in.”
 of 5 bubbles Wavshrdr, Dec 13, 2016 | Read review
“spacious rooms”
 of 5 bubbles JeyCee1989, Dec 8, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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