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Extended Stay America - Dallas - Frankford Road

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18470 North Dallas Parkway, Dallas, TX 75287 (Formerly Homestead Studio Suites)
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Extended Stay America - Dallas - Frankford Road
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58 Reviews from our TripAdvisor Community

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Plano, Texas
1 review
2 of 5 stars Reviewed December 17, 2015

nice roomy place liking it so far not super plush but feels more like a apt so for that im happy was really looking forward to breakfast Fruit and apples IS NOT BREAKFAST it is a snack..yall please do something about having a actual breakfast I mean yall do charge enough...

Helpful?
Thank Breakfast86ed
Manager_11525, General Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

Thank you for the feedback about your stay at our hotel. Please accept our apologies that our grab-and-go breakfast was not to your expectations. I will be sure to share your comments with our corporate office. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please feel free to contact me directly,... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed November 30, 2015 via mobile

Dallas became my home this past summer. Having never resided at an extended stay, I was a bit skeptical booking my first reservation. Upon, settling in, I quickly felt home. The rooms were very spacious, comfortable but most of all it was the staff that killed it for me. Anytime I needed something or was just passing through, I was... More 

Helpful?
Thank Tannerwes89
Manager_11525, General Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

Thank you so much for sharing your experience with us. I am so pleased to know that your stay was enjoyable and that our staff made you feel welcomed. I’m thrilled that we were able to provide you with a home away from home experience! Thank you again for your kind words. The staff and I would love to provide... More 

1 review
1 of 5 stars Reviewed November 2, 2015 via mobile

TERRIBLE PLACE TO STAY. PEOPLE SMOKE HAVE DOGS THERE IS NO BREAKFAST. It's a grab and go coffee bar. With ORANGES. Screaming down the hallways. Shady characters. White maid selling drugs and playing loud music. Tv's are too small and too far from beds.

Helpful?
Thank Missy L
Manager_11525, General Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your stay was not to our company’s high standards. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our staff to ensure your experience is not repeated. I am... More 

Plano, Texas
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed October 21, 2015

I've basically been living in hotels the last few weeks. This is by far the best. Big room, with closet, refrigerator, microwave oven, stove. It has a pool, which I'd never use, but the view is nice. Great location. Staff is nice, helpful. Breakfast leaves something to be desired. It's basically apples.

Helpful?
Thank EvylikeChevy
Dubai, United Arab Emirates
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 25, 2015

The rooms are very large and clean. There is a lovely pool and hot tub, along with barbeque grills. It has a great location and friendly staff. The beds are extremely comfortable, and there is even a shuttle service to take you to nearby shopping and business locations. There are also very good reatuarants nearby. The price was great, and... More 

Helpful?
Thank Marino059
Manager_11525, Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with our newly renovated hotel and its amenities. While our shuttle service is limited, it is nice to learn that you found value in it. Thank you again for sharing your comments with us. We... More 

1 review
5 of 5 stars Reviewed June 30, 2015

The attentiveness and care by manager James, and staff people such as Freddy, Maria, Jason and Tia made this home away from home. There is no question that my work engagement has lasted longer because as a contractor employed in North Dallas I had such a clean and wonderfully pleasant place to rest, restore, get guidance about the area, and... More 

Helpful?
Thank Jude R
Manager_11525, General Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

Thank you so much for sharing your experience with us. We are thrilled to know you enjoyed your visit and that our staff and services fit so well with your needs as a business professional. I’m thrilled we were able to provide you with a home away from home experience! Thank you again for your kind words. The staff and... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed June 1, 2015

Well, the lobby would be a good atmosphere if it is in winter...although this hotel was newly renovated, but there are many things need to be improved.... 1. Smelly big Garbage Black Container by the Exit area - located by the exit ....this is very bad, it actually pollute the smell in each corridor...this is an extended stay hotel, therefore,... More 

Helpful?
1 Thank Morris C
Manager_11525, General Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I'm sorry to hear our recent renovation of the hotel did not address all of the items you feel it should have; however, I am looking into each of the items you specifically mentioned and am addressing each one. We continually work to improve... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 5, 2015 via mobile

Okay, first off reviews about having to ask the front desk for pots and plates are because of rule changes its at every location now. I stayed here for about 6-7 months while my hubby was at boot camp and AIT. And then he and I stayed a couple times to visit. Everybody was a blast (hey to put up... More 

Helpful?
1 Thank Kaitlin H
Manager_11525, General Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

Thank you so much for posting a review of our property. We are thrilled to know during your stay with us you felt safe, your room was clean and comfortable, and our staff took care of you. We strive to ensure our guests feel at home and it delights us to know we met your as well as our own... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 22, 2014

My hotel room was impeccably clean and well maintained. The bed and bedding appeared new and made for a great night's sleep. The manager and staff were knowledgeable about the area and very helpful. Simply put, ESA-Frankford exceeded my expectations and I highly recommend them!

Helpful?
1 Thank Eric N
Manager_11525, General Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

Eric - Thank you for posting a review of our hotel. We are thrilled to hear that you enjoyed your clean, comfortable room and that our staff provided you with quality service. Thank you again for your review. We hope to see you again soon. More 

1 review
2 of 5 stars Reviewed December 18, 2014

After reading the reviews and knowing I'm probably getting what I've paid for, I gotta admit the hotel itself wasn't as bad as I thought. Lobby is presentable and the suite I got was spacious and clean (though the mattress appears to be old, squeaks when you sit on it). However, it was the worst hotel experience I've ever had.... More 

Helpful?
Thank dchl1020
Manager_11525, General Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

I appreciate you taking the time to write a review of your experience with us. Your comments in regards to your clean and spacious room are much appreciated; yet, I was disheartened to read about the poor service you received from our staff during check in. As this hotel’s manager, I can assure you I have spoken with the all... More 

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