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Extended Stay America - Dallas - Frankford Road

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18470 North Dallas Parkway, Dallas, TX 75287 (Formerly Homestead Studio Suites)
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Extended Stay America - Dallas - Frankford Road
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66 Reviews from our TripAdvisor Community

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Showing 65: English reviews
1 review
5 of 5 stars Reviewed 2 days ago NEW

Audrey Kimbrell made this experience excellent. She helped out with any situation that arose. The rooms were well kept and well sized for the extended stay. There was always coffee, muffins, fresh fruit, and granola bars out every morning. Close to albertsons and several fast food restaraunts.

Helpful?
Thank Jimmy B
Manager_11525, Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

Thank you for posting a review of our hotel. I am glad that you received such great service from our staff and that you enjoyed your room and our grab-and-go breakfast during your visit. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope to see you again soon. More 

Xi'an, China
Level Contributor
48 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I have stayed in this hotel for the past three weeks and I have one week left. I have thoroughly enjoyed my stay as the staff is very friendly (except for one assistant manager who is just absolutely horrible). The Manager, Sergio; is simply very calm and relaxing and easy to speak with and will go out of his way... More 

Helpful?
Thank Ronna F
Henderson, Texas, United States
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Staff was very helpful and friendly. Our first room had a broken cabinet door so they changed our room to a different one. There were not hair dryers in the bathroom, we had to get one from the front desk. The thermostat was annoying - it kept going up to 78 when we put it on 72. We were very... More 

Helpful?
Thank Sarah H
Manager_11525, Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable,... More 

Dallas, Texas
1 review
5 of 5 stars Reviewed June 10, 2016

Great location, friendly accommodating staff, and clean spacious rooms. I was very satisfied with the overall stay and that's hard to do. Thank you. I look forward to seeing you next year and B.B.Q with my co-workers.

Helpful?
Thank marciastone39
Manager_11525, Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

I appreciate you taking the time to write a review of our hotel. I am so pleased to hear that you enjoyed our location, staff and spacious rooms during your visit with us. I will be sure to share your kind remarks with our team. Thank you again for your feedback. We hope to see you again, should your travels... More 

Vancouver, Canada
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 9, 2016

After a period away I have returned to the Big D and to the Extended Stay America at Frankford Road in North Dallas. Much has changed, the hotel has been renovated, flooring and mattresses are new as are many of the people but it is still great value for the price with the same friendly, helpful approach from every member... More 

Helpful?
Thank Anthony P
Manager_11525, Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to hear you enjoyed our renovations and our helpful staff during your visit with us. As well, I'm pleased that you were able to enjoy our pool and patio area during your stay. We hope to have the opportunity to provide you with another... More 

Katy, Texas
Level Contributor
63 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed June 6, 2016

Clean, quiet room. Got a suite for a great price on Priceline. Bed was good, ac was adequate, the hot water stayed hot all through the shower. The TV could have been bigger, but it was quite a ways from the bed because the room was good-sized. A comfortable place to spend a night.

Helpful?
Thank yojimbo56003
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed February 22, 2016

Also dogs friendly wonderful we feel like home Location was great for what we were doing. The good: room was spotlessly clean, large and pleasant. People who worked there were very nice. Price was reasonable. The bad: wifi in our room was very spotty, often not there at all. Sunday night NBC disappeared on the tv, no Sunday night football,... More 

Helpful?
Thank Yelda K
Manager_11525, General Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate you letting us know about the inconveniences you experienced. We are sorry for these issues, but are happy to hear that you had a positive stay overall. It’s great to read that you enjoyed our pet friendly policy as well as our friendly customer service.... More 

Raleigh, North Carolina
1 review
3 of 5 stars Reviewed February 17, 2016

Check in and Check was terrible...people upfront were aloof and seemed confused and not interested or sure of how to check me in or out. I was not looked up at once and the guy just handed my key, no welcome, thanks or anything. when i asked for my bill he went behind a wall and after ten minutes i... More 

Helpful?
Thank Randy C
Manager_11525, General Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

Thank you for providing feedback regarding the events that took place during your recent stay with us. The situation you described regarding the check in and out experience is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will make sure we are providing each guest with professional customer service as... More 

Plano, Texas
1 review
2 of 5 stars Reviewed December 17, 2015

nice roomy place liking it so far not super plush but feels more like a apt so for that im happy was really looking forward to breakfast Fruit and apples IS NOT BREAKFAST it is a snack..yall please do something about having a actual breakfast I mean yall do charge enough...

Helpful?
Thank Breakfast86ed
Manager_11525, General Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

Thank you for the feedback about your stay at our hotel. Please accept our apologies that our grab-and-go breakfast was not to your expectations. I will be sure to share your comments with our corporate office. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please feel free to contact me directly,... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed November 30, 2015 via mobile

Dallas became my home this past summer. Having never resided at an extended stay, I was a bit skeptical booking my first reservation. Upon, settling in, I quickly felt home. The rooms were very spacious, comfortable but most of all it was the staff that killed it for me. Anytime I needed something or was just passing through, I was... More 

Helpful?
Thank Tannerwes89
Manager_11525, General Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

Thank you so much for sharing your experience with us. I am so pleased to know that your stay was enjoyable and that our staff made you feel welcomed. I’m thrilled that we were able to provide you with a home away from home experience! Thank you again for your kind words. The staff and I would love to provide... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Self-Serve Laundry
  • Meeting Rooms
  • Free Parking
  • Free Breakfast

Additional Information about Extended Stay America - Dallas - Frankford Road

Address: 18470 North Dallas Parkway, Dallas, TX 75287 (Formerly Homestead Studio Suites)
Location: United States > Texas > Dallas
Price Range: $92 - $141 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Dallas - Frankford Road 2*
Number of rooms: 112
Reservation Options:
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Also Known As:
Homestead Studio Suites Dallas - Plano Hotel Dallas
Homestead Suites Dallas
Homestead Dallas
Dallas Homestead Suites
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