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Extended Stay America - Dallas - Greenville Ave.

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Extended Stay America - Dallas - Greenville Ave.
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43 Reviews from our TripAdvisor Community

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Showing 42: English reviews
1 review
1 of 5 stars Reviewed 1 week ago via mobile

The worst hotel ever. So my husband and I checked in on 8/19 and first the lady behind the counter had to go see if the air was on in the room. Got to the room and the air was not cold. There were no small wash cloths in the room. The were washing them and had to bring us... More 

Helpful?
Thank Jessica H
Magnolia, Arkansas
1 review
1 of 5 stars Reviewed July 5, 2016 via mobile

Oh boy I don't know where to start! How about check in! The service was awful! I paid $300 for three nights! I went to use the bathroom after check in, the door knob fell in my hand! At check in I was told I had to come down stairs for anything that house keeping will not be coming by!... More 

Helpful?
Thank AshJones91
Wichita, Kansas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 4, 2016

Today is only day two of staying at this "hotel". I feel so compelled to write this review- as I am sitting in my room! This is my second room by the way, my first room had a bug on the pillow and hair all over the bedding. In the time it took them to get my second room I... More 

Helpful?
1 Thank tvalerie
Manager_11525, General Manager at Extended Stay America - Dallas - Greenville Ave., responded to this review

Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you were not satisfied with your stay. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. Your comments were reviewed by... More 

Houston, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 27, 2015 via mobile

My visit has truly been a pleasurable one. Traveling alone I felt safe and secure. Your staff was very courteous and friendly. The room was clean and refreshing. I give your facility a 5 out of 5, and will refer to others.

Helpful?
2 Thank A D
Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed June 23, 2015

1) The vending machine doesnt work: even if you put the exact money it eats it up. The girls at the front desk would not reimburse you the money the machine ate. 2) I run out of toilet paper at 11.35pm 2 days ago and went and ask at the front desk for more toilet paper they told me they... More 

Helpful?
7 Thank pablo p
Manager_11525, General Manager at Extended Stay America - Dallas - Greenville Ave., responded to this review

I appreciate you bringing your experience to our attention. The service issues you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will be retraining our front desk staff and making sure we are responding to guest needs in a timely and professional manner. Additionally, I will be working to ensure that our... More 

Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 15, 2015

The room seems to be clean, but the smell is awful.. It smells like smoke and weed. Not ideal for my 6 month old--wish I could get my money back and move on to the next hotel. This is not the first that this has been reported, but it seems to continue. Who is actually correcting the issue? I will... More 

Helpful?
4 Thank okc731
Manager_11525, General Manager at Extended Stay America - Dallas - Greenville Ave., responded to this review

I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry for the cleanliness issues you experienced. In response to your feedback, I am working with our staff to make sure all nonsmoking rooms and areas remain smoke free. We continually work to improve our hotel, so I really... More 

Houston, Texas
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed May 27, 2015

The Extended Stay America at Greenville Avenue is a convenient location for Northern Dallas, where I do a lot of work. The rooms are comfortable and clean and the front desk was friendly and professional. There is a large parking lot that circles the motel making it easy for utility trailer parking. My only problem was lack of hot water... More 

Helpful?
3 Thank Jerry C
Manager_11525, General Manager at Extended Stay America - Dallas - Greenville Ave., responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that your stay was comfortable and that we were able to accommodate your needs with a convenient location. I’m thrilled to hear that you would recommend our hotel to others! Thank you again for your review. We look forward to seeing you... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 16, 2015

When I got to Dallas I originally wanted to stay at Candlewood Suites but there were no rooms available. I came to this Extended Stay and the lady at the front desk was too busy chatting with her friends to help me. After several minutes she gave me information on the rates so I booked a room for two nights.... More 

Helpful?
3 Thank Miranda L
Manager_11525, General Manager at Extended Stay America - Dallas - Greenville Ave., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described about the front desk clerk is unacceptable, and I sincerely apologize for your experience. Our mission is to provide our guests with comfortable room and great service. It is regrettable to read that your room did not feel clean. Your... More 

Hot Springs Village, Arkansas
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed March 22, 2015

I was hesitant to book a reservation at this hotel because of some of the less than admirable reviews, but considering the price and the fact that the room would be used for sleeping only, I decided to give it a try. Unless, I just happened to get the BEST room in the house, I can't imagine anyone complaining. It... More 

Helpful?
2 Thank 61Traveler
Manager_11525, General Manager at Extended Stay America - Dallas - Greenville Ave., responded to this review

Thank you for taking the time to write a review of your stay. I am thrilled we were able to exceed your expectations! I truly appreciate your comments regarding our clean rooms, friendly staff and reasonable rates. I’m glad you enjoyed all the amenities our hotel has to offer! Thank you again for your review. We look forward to seeing... More 

College Station, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed November 28, 2014

When I arrived at 3pm, I was told that the room was not ready. I had to wait in the lobby, no seat provided, with 2 other customers. We waited for more than 30 minutes without a single apologize. What even worse was that we were treated very rudely. The lady at the front desk even numbered us for the... More 

Helpful?
3 Thank Vin268
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Dallas - Greenville Ave.

Address: 12270 Greenville Ave, Dallas, TX 75243-0599
Location: United States > Texas > Dallas
Price Range: $71 - $93 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Dallas - Greenville Ave. 2*
Number of rooms: 1
Reservation Options:
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Also Known As:
Extended Stay Dallas
Dallas Extended Stay
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