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Holiday Inn Express Crockett

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Holiday Inn Express Crockett
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48 Reviews from our TripAdvisor Community

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Showing 48: English reviews
Comfort, Texas
Level Contributor
33 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 1 week ago

We were passing through Crockett late, and we were tired. I was able to find this place and get a room easy enough. The room ended up costing over $170, and this was on a weekday. When we walked in to the room, the very first thing noticed was that it smelled very heavily like incense, it was almost nauseating.... More 

Helpful?
Thank 830Countryside
HotelStaff1511, General Manager at Holiday Inn Express Crockett, responded to this review

Thank you for your feedback 830Countryside. We do appreciate your business. Our rates are based on our supply and demand and due to there area there is a 15% tax added to our going rates. We do apologize that you did not love your stay with us. I assure you that all of our linens are clean. The pool areas... More 

Richmond, Texas
Level Contributor
229 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed July 26, 2016

Have stayed here several times over the past year. It is a good value stay Holiday Inn. Place is clean, staff was friendly, breakfast area had good selection. Usually get a room with two beds on the 3 rd floor. Usually the quietest area

Helpful?
Thank Kirby F
Houston, Texas
Level Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed June 1, 2016

I had booked 2 rooms, one for my wife and I, and one for my wifes family over Memorial Weekend as we were visiting relatives. The other party arrived before us, and yet despite having my name and confirmation details were unable to check in. On my arrival, I was not greeted as an IHG member, for which I am... More 

Helpful?
Thank Captain_MarkH
HotelStaff1511, Manager at Holiday Inn Express Crockett, responded to this review

Thank you MarkH for your feedback. We do apologize that we weren't able to accommodate you 100% during your stay. I will bring the comments that you made to the appropriate departments attention and make sure everything is addressed and resolved. I do apologize that you weren't 100% treated as a loyalty member during your stay.We hope to see you... More 

Bangs, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 14, 2016 via mobile

This is a horrible hotel that is run by a horrible and rude general manager. The rooms are dirty and the breakfast I would not let my dog eat. It is the only hotel in town so they don't care how they treat you. The owner should really look into the GM driving business away from here. You would be... More 

Helpful?
1 Thank billybob1367
HotelStaff1511, General Manager at Holiday Inn Express Crockett, responded to this review

Thank you for your feedback. Our guests are definitely our #1 priority. We are a little confused by your comments considering we always get compliments on our excellent customer service, cleanliness and breakfast. As the General Manager, I would NEVER drive business away and make sure that every guest leaves here pleased, if possible. I'm not sure what you experienced... More 

Buenos Aires, Argentina
Level Contributor
224 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
5 of 5 stars Reviewed December 22, 2015

These HI Express don't disappoint, wherever you go. You always find the same comfort, cleanness, and good service. Add to that the great breakfast, and there is no doubt I will book this chain again and again and again. Add to that the Wal-Mart is only a mile away and you got everything you need for a comfortable stay and... More 

Helpful?
Thank gmokatz
HotelStaff1511, General Manager at Holiday Inn Express Crockett, responded to this review

We are excited to hear that we represented our brand well. Thank you for leaving us feedback and we look forward to seeing you in the future. More 

Germantown, Maryland
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 17, 2015

Room was clean, a/c worked well. We had a good night's sleep. Price was high, but this town is in the middle of nowhere with few choices. My only gripes that the equipment in the workout room was antiquated, and the WiFi was sluggish.

Helpful?
Thank Lynn F
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed June 1, 2015 via mobile

I've stayed at IHG properties all over the US, this is by far the worst stay ever. Front desk stated they would call me back with the issues I was having, I had to keep calling them. She was and is the rudest hospitality personnel I've ever come into contact with. She refused to give my partner and me any... More 

Helpful?
1 Thank Teruko D
HotelStaff1511, Manager at Holiday Inn Express Crockett, responded to this review

Thank you for your feedback. We have spoken with this associate and done some more training with her on problem solving. Please keep in mind that we do have a 24 hour cancellation policy and that is what she was following, but this is not an excuse for her actions. We train our staff to problem solve in house, had... More 

Level Contributor
44 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 stars Reviewed May 22, 2015 via mobile

This was a horrible experience for us. Staying at IHG properties all over the US, this customer service was the worst. Compleat lyrics rude and unaccommodating staff along with constantly being ether called or someone trying to enter my room is why I am rating this location so low. If I could take stars from other reviews I would. Not... More 

Helpful?
2 Thank Cleveland W
IHGCare, Guest Relations Manager at Holiday Inn Express Crockett, responded to this review

Dear Cleveland W, Thank you for taking the time to leave us a feedback. It is regretful to see that this visit was not 100% satisfactory due to the customer service that was provided to you during your stay. We have sent you a private message to address your concerns further. Sincerely, Dianne L. Case Manager IHGCare More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed May 5, 2015

I had no choice but to stay here. Big rip off. Room dirty. Front desk rude. Toilet seat on wrong. Breakfast dried up at 7:30. I was called to go somewhere else to work at 2 pm asked to check out was going to charge me 172.00 plus extra 50$ to leave early. Cheaper to just leave and not tell... More 

Helpful?
2 Thank Mnm2525
IHGCare, Guest Relations Manager at Holiday Inn Express Crockett, responded to this review

Dear Mnm2525, Thank you for bringing this to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in an effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Connie D Case Manager IHGCare More 

Houston, Texas
Level Contributor
280 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
3 of 5 stars Reviewed November 15, 2014 via mobile

Definitely the only choice in this part of Texas, definitely the place to go if you need to stay here. Usual standard that you expect from holiday inn. The gym is basically useless, 3 old machines that are so noisy and ready to go. Hotel is clean and staff is above expectation in this location. I do not expect to... More 

Helpful?
1 Thank ricky v
HotelStaff1511, Guest Relations Manager at Holiday Inn Express Crockett, responded to this review

Thank you for the positive feedback. We are so sorry that our fitness center did not meet your expectation; however, we are very happy that you found our facility and staff to be above expectation. Thank you again and we hope to accommodate you in the future. More 

Questions? Get answers from hotel staff and past guests. Ask a question

35 photos of this hotel

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn Express Crockett Hotel is the only upscale hotel in Houston County, 'A Paradise in the Pines.' The Holiday Inn Express is a three story, interior corridor hotel with an elevator that features an outdoor pool, fitness center, free high speed Internet access in all guest rooms, free local phone calls and a complimentary Express Start continental breakfast. Enjoy a unique breakfast experience at our new Express Start Breakfast Bar served every morning featuring a selection of fruits, juices, cereals, breads/pastries, and even hardboiled eggs. We have also created the world's best tasting cinnamon roll. Additionally, we offer a special honeymoon suite with a Jacuzzi tub. Visit Crockett, TX and stay smart at the Holiday Inn Express Hotel. ... more   less 

Additional Information about Holiday Inn Express Crockett

Address: 1511 Southeast Loop 304, Crockett, TX 75835
Location: United States > Texas > Crockett
Price Range: $140 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Crockett 2.5*
Number of rooms: 53
Reservation Options:
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Also Known As:
Holiday Inn Express Crockett Hotel Crockett
Holiday Inn Crockett
Crockett Holiday Inn
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