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This Quality Inn would appear to be nice from the outside and the appearance of the lobby. But upon closer inspection you will notice the gray paint job on the outside of the building is fairly recent. The room are dank and smell of mildew....More
I was displaced by hurricane Harvey. Checked in for $69. and no tax due to being a hurricane refugee. 3 days later they told me ( different clerk) I had to pay a higher fee and had no tax exemption. When I explained what the...More
Ok, so for $120 for 2 queen beds, I gotta believe there is something a little better. There are several hotels around this one. I need to do better research. The place stunk.. can't tell if it was mold or the a/c was creating the...More
Response from Quality I, General Manager at Quality InnResponded April 12, 2017
Dear Valued Guest,
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We strive to please our guests and make their experience with us a great one. We will have maintenance and housekeeping look into this issue of...More
Let me start with the fact that the room and staff, not only met but exceeded my expectations. This is a fine establishment.
That being said the management needs to have their attitude adjusted. I reserved a room at 5pm the day before arrival, by...More
Thank Branden M
Response from Quality I, General Manager at Quality InnResponded March 22, 2017
Thank you for taking the time to submit a review regarding your recent stay at Quality Inn Clute! Your feedback is very much appreciated. It was not my intention to come off with an attitude, I was just explaining the hotels cancellation policy....More
I am a long time Choice Hotels Awards Member and have stayed at their hotels across the nation for 5+ years.
Booked a smoking room a full week ahead of time on the Choice Hotels website and requested first floor.
Called first to confirm that...More
1 Thank Patty F
Response from Quality I, General Manager at Quality InnResponded March 10, 2017
Thank you for taking the time to submit a review regarding your recent stay at Quality Inn Clute! On behalf of our entire team, I would like to apologize for not being able to exceed your expectations. We always try our best to...More