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Holiday Inn Express & Suites Carthage

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Holiday Inn Express & Suites Carthage
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56 Reviews from our TripAdvisor Community

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Showing 56: English reviews
Little Rock, Arkansas
Reviewed 2 weeks ago via mobile

We were on a family trip when a man hit our car, forcing us to stay in Carthage. We wound up staying here for two nights. Had no problem getting a room with no notice. The room was spacious and clean. The breakfast was great. Danielle at the front desk was friendly and helpful. Free wifi was a definite plus....

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Helpful?
Thank Kristofer D
Debra H, Manager at Holiday Inn Express & Suites Carthage, responded to this review

Thank you so much for the five star review, we were very sorry for your unfortunate event. Thankfully noone was hurt, but what a devastion that must have been for you and your family. I am proud that we were here for you and could bring some comfort to while you were here with us. On another note we do...

Fort Worth, Texas
Reviewed 2 weeks ago via mobile

Stayed here for work, awesome hotel! Staff was awesome! Great personality, very outgoing, made me feel very welcomed and at home! Rooms were clean and nice! Breakfast was good! This is my preferred stay in Carthage! Will definitely continue to stay here!

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Helpful?
1Thank kpapadakis
Debra H, Manager at Holiday Inn Express & Suites Carthage, responded to this review

Thank you so much for the five star review. Our staff works hard to provide a memorable experience for our guest. It makes us feel good that we have met those standards. We do hope to see you again in your future travels. Kind Regards Debra H

Reviewed November 29, 2016 via mobile

The absolute WORST experience EVER. The billing was a nightmare. I recently stayed at the property in Carthage, TX. When all was said and done, the hotel held $364.06 for a $74.00 room. To top things off, the General Manager was rude and ignorant and had the audacity to tell me to take the irritation out of my voice and...

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Helpful?
1Thank Tina D
Debra H, Front Office Manager at Holiday Inn Express & Suites Carthage, responded to this review

We appreciate your feedback. Loyal Customers are the reason why this hotel is in business. Our philosophy is that we work for our customers. You spoke to numerous team members about the issue and unfortunately a “pending authorization” hold does take away from the available balance when you are using a debit card. Furthermore, the final bill is deducted from...

Milton, Louisiana
Reviewed October 17, 2016

Debra the manager for Holiday inn is the best. I hope the owner never lets her go. As the the owner of the neighboring hotel has his best worker (Reba) We didnt stay at this hotel we stayed next door. Debra was working the desk next door. As Im not impressed with the Baymont Inn any more it is going...

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Helpful?
Thank Jessica M
Debra H, Front Office Manager at Holiday Inn Express & Suites Carthage, responded to this review

Dear Jessika, Thank you for the review, we deeply appreciate the time that you took out of your busy schedule to review our hotel. We can't wait till we have the pleasure of accomodating you and your team. Here at the Holiday Inn Express in Carthage, Texas we value the feedback. Hope to see you soon. Best Regards Debra H

Reviewed August 4, 2016 via mobile

Checked in and had the most amazing help from Danielle Pelzl ! We were down and it was a very hard time for my family and Danielle went out of her way to make our stay great!! Thank you so much !! We will be back anytime we are here!! The hotel is amazing but good staff is what makes...

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Helpful?
1Thank Aaron2219
Debra H, Front Office Manager at Holiday Inn Express & Suites Carthage, responded to this review

Thank you so much for the five star review, we are so pleased to hear that everything went so well for you during this difficult time. We hope to see you again in the future here at the Holiday Inn Express in Carthage, Texas. We do work hard on making sure our guest have the best experience ever. Kind Regards...

Reviewed June 18, 2016 via mobile

We use Holiday inn frequently, and I can't say we've ever been disappointed. The staff are very friendly. Thumbs up all the way. Anything we needed they helped with extra towels etc. Breakfast for free is always good too.

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Helpful?
Thank andrhold
Debra H, Front Office Manager at Holiday Inn Express & Suites Carthage, responded to this review

Dear andrhold, Thank you so much for the five star review, we are so proud to hear that you had such a great experience with us at the Holiday Inn Express in Carthage, Texas. We do hope that we will see you again in your future travels. Kind Regards Debra H

Reviewed May 31, 2016 via mobile

I stayed 5 nights here while in the area on business. The property is nice and not dated. The bed was comfortable and the room was clean; these are not to be assumed anymore with some of the hotel chains in small towns. My only real complaints were the breakfast options. The pre-cooked "omelets" and sausage gravy were the typical...

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Thank dreamingman60
Grain Valley, Missouri
Reviewed February 13, 2016 via mobile

We use this hotel on a stop on our vacation. Staff was excellent room was clean Andrew me and the price was excellent. Breakfast was very good with hot eggs and sausage and gravy in assorted pastries and coffees. My wife loved the pillows so much we bought a set to take home with us.

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Helpful?
Thank Rodger G
Findlay, Ohio
Reviewed February 11, 2016

I stayed 1 night here for business. It is conveniently located to restaurants and my work area. The staff was great and very friendly friendly. Nice breakfast area with the normal Express breakfast. Room was a little old feeling but still comfortable. The bed was a little soft compared to other Expresses I have just stayed at and I just...

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Helpful?
Thank Stargazerm31
Atlanta, United States
Reviewed January 3, 2016

We booked first at Holiday Inn believing that they were pet friendly. When we learned that they were not, the lovely woman (wish I could remember her name!) at check-in offered to switch our reservations to Baymont, their sister hotel just across the parking lot that IS pet friendly...for the same rate. The woman asked if I would like some...

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Helpful?
Thank Carl E C
Paul P, Operations Supervisor at Holiday Inn Express & Suites Carthage, responded to this review

Dear Carl EC, Thank you so very much for the five star review. I am terribly sorry that you didn't get to stay here with us at the Holiday Inn Express in Carthage, Texas. We do understand that our pets are so very important they are part of the family.. We do hope to see you in your future travels....

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40 photos of this hotel

Management photos: Courtesy of the property manager

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Come and relax at the newly built Holiday Inn Express & Suites here in deep East Texas, just a short drive away from downtown Carthage. ... more   less 

Additional Information about Holiday Inn Express & Suites Carthage

Address: 2295 SE Loop, Carthage, TX 75633-3161
Location: United States > Texas > Carthage
Price Range: $78 - $135 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Carthage 2.5*
Number of rooms: 69
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Express & Suites Carthage staff and other travelers.
3 questions
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Whitney, Texas
5 months ago
Whitney, Texas
5 months ago

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Questions? Get answers from Holiday Inn Express & Suites Carthage staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I would imagine that the rooms further away from the highway would be more quiet but I wasn't bothered by any noise”
 of 5 bubbles cbailes, Aug 23, 2015 | Read review
“Clean, comfortable, great service. Bed was so comfy, I briefly thought I was home when I awoke. However my teenage boy's room was across the hall (directly above the pool) and he said people were loud until midnight. So ask for a room opposite the pool side!”
 of 5 bubbles 720amief, May 5, 2015 | Read review
“All the rooms X12 and over are closer to the highway. Try to get one with a higher number than that. Barring that, ask for an even numbered room.”
 of 5 bubbles White_Kong, Mar 5, 2015 | Read review
“Main road to adjacent this hotel, so ask for one behind reception area.”
 of 5 bubbles 20x20, Dec 8, 2013 | Read review
“Rooms on the back overlook the trees as there is no construction on that side of the hotel.”
 of 5 bubbles sooner_orchid, Aug 4, 2013 | Read review
5 of 5
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