Welcome to The One Boutique Hotel, your Carrollton “home away from home.” The One Boutique Hotel aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year.
For those interested in checking out Historic Downtown Carrollton (2.4 mi) while visiting Carrollton, The One Boutique Hotel is a short distance away.
The One Boutique Hotel offers guests an array of room amenities including a refrigerator, air conditioning, and a desk, and getting online is possible, as free wifi is available.
The small hotel offers a 24 hour front desk, room service, and a coffee shop, to make your visit even more pleasant. The property also features a pool and a lounge. Guests arriving by vehicle have access to free parking.
While in Carrollton, you may want to check out some of the restaurants that are a short walk away from The One Boutique Hotel, including BBQ Tonight (0.5 mi), Omi Korean Bar & Grill (0.3 mi), and Al Markaz (0.6 mi).
Best of all, The One Boutique Hotel makes it easy to experience many great Carrollton attractions like Nob Hill Greenbelt, Green Trail, and Greenbelt Disc Golf Park, which are some popular parks.
The One Boutique Hotel puts the best of Carrollton at your fingertips, making your stay both relaxing and enjoyable.
Not only have I had a horrible time with reaching anyone by phone, even before checking in, but I'm currently sitting in a room at 4am that isn't cooling off adequately. I can't reach the front desk and have gone down there 3 times. No one is anywhere to be found. So, I'm sitting here fanning myself and not looking forward to having no sleep for our drive tomorrow. The spa? Haven't had a chance to even experience it yet due to all the issues we've had and now I doubt we'll have a chance to in the morning before we check out. I can't find anything about their free breakfast either. Their website is lacking. Everything is in dire need of an upgrade, especially the employees (or lack there of).
The hotel was ok. I believe they spend most of their money and time on the actual spa, because the rooms need updates. We booked the loft at $250 a night, we should have gotten the standard room. There’s nothing special about the loft. The air conditioner leaked, when we used the shower the tub was clogged up so we showed standing in water. Room service was M.I.A & we were never given small towels, but a sponge. Also every time we left the hotel for food or whatever, we came back to find out we were locked out of our room. We had to get at least 4 sets of new room keys. Lastly checkout day, we had to take COLD SHOWERS, the hot water was turned off!!! Strange. But if u want to go to a spa, I recommend theirs, but if not their hotel.
First time i'm staying in this hotel. It's not like what i saw on the photos they'r pretty much same but somehow is kind of dark....not like on the photos really Bright and clean and you need to pay extra $25.00 for using a sauna....
I stayed one night at here. 1st, when I got there to check in at 2:30, front desk told me I had to wait 30 min there because it is hotel policy. I had long flight and needed to check in now, she did not even responded to me. 2nd, when I woke up.at 6 AM, there was power outrage on that night. Nobody noticed anything, not even a memo. The corridor was so dark, so I could not even think of going outside room. The front desk phone line was dead. I took a shower in cold water & waited until sun came up, the went down to the lobby (no elevator!!), the manager said just sorry. That was it. The hotel does not have the generator nor safety manual! Worst hotel stay experience in my life.
The standard room was really pretty but there were some things lacking. Our sink faucet was loose. Our bedside lamps didn't work. Dust covered the vents. It had slow wi-fi. The doorbell didn't work. The closet motion detector was off. The water pressure was low. I didn't like the lack of privacy in regards to the bathroom. The staff was nice, but they seem more concerned about selling the spa, which is the major component of the place...I get that. We did have to vacate the building at 5:30 in the morning, due to a fault in the fire alarm system. I guess what impressed me the most, they weren't afraid to display a Bible.
I've stayed at this hotel a few times. It is unique and not for everyone. Keep in mind this hotel is set up for couples so it may occupy 4 or more people but there is really only one real bed. Where my complaint comes in is the spa runs 24 hours meaning the minute you pay for the spa your 24 hours start. I work out. You have to pay for the spa in order to work out and the gym has always been right next to my room. But you can't get to it except through the spa. This visit I have to work the first day I'm in Dallas so I'm not ready to pay for the spa. At $260+ for a night I should have access to the gym. Also, the spa technically is not open 24 hours. I'm honestly not even sure what is open there past midnight. The hotel could be cleaner. Especially for the price.
Overall the hotel is beautiful, but it was the staff that was horrible. I'm not certain if the "Manager" works for Spa Castle or The One Hotel, but either way I have sent several emails to an individual that the staff gave me and told me was the "Manager", and I have yet to hear anything back. Me and my fiancée purchased one of the most expensive rooms and spent approx. $200 at the restaurants and bar for one night of relaxation and bliss. We had a night manager raise his voice at us and disrespect us because we didn't understand the "new procedures". By the time we checked out the following morning we had decided we will NEVER return. Take my advice, don't spend your money there. The amenities are amazing but the staff is subpar. I wouldn't recommend this place to anyone. As of this moment, I still have not received a call or email from their management after sending several emails over something that could have been discussed and corrected in a matter of fifteen minutes. Its obvious they don't care, since they have already received our hard earned money.…
We enjoyed the stay in the hotel, only stayed because we planned on being at spa castle which we were disappointed with. But that is another review. For the sake of the review my rating is only based on the hotel experience alone. Room was larger than expected with an AWESOME bathroom and soaking tub, overall enjoyed our room no problems but there was a few things they should improve on to get 5 stars. Grout on floors was a bit dirty, bathroom had glass walls with privacy film that had some tares. Not huge issues but just things that make you go why wouldn’t you fix that...
Upon check-in we were redirected back to the desk because they did not take our payment properly. They had only put a $100 hold. Okay, pay this which took 10 minutes and phone calls to figure out how to even take a payment. We get up to our room and immediately we notice a weird odor. The room is nothing like it is decribed. Mold all around the tub, the toilet area, sink. I am assuming it is part of the smell. The bed and room look very used and outdated. And the room door opens out into the hallway, which is just odd. We went down to the front and explained the issues and we'd like to leave. They just said they can send house keeping. Obviously this won't fix a rundown and moldy room. After 30 more minutes we finally are out but they still charged us 20% she says because they don't see any issue. Lady at the front who calla herself a manager has no clue what she is doing and is rude or just stares at you. Few other peoplw trying to check in were not happy either whilw we were waiting.…
The worst hotel I have stayed in by far. Poor management, poor condition, poor customer service. Will definitely never spend a dime of mine here again. Not worth the money. I will never recommend this place to anybody.
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