I can only comment on our visit of the hotel spa. My husband and me, we booked a massage for two. While booking, I told the receptionist that I am pregnant. She said they can offer me a massage while seating and that it is ok, provided I am not in my first three months of gravidity, which I was not. So we arrived and the masseuse told me just like that she is afraid to give me a massage, have a nice day! I was really shocked. It is a four star hotel, so I would expect a nicer attitude from her, better apology, compensation or trying to offer me something else. Nothing like that happened. They gave a massage only to my husband but did not know for how long was the massage booked which caused another need for clarification. There is clearly a very big issue on the communication level. The wellness was nice but I was not impressed. Very loud (and I mean VERY loud) music. I told them to turn it down but it was still quite loud. There were only three deckchairs around the jacuzzi, lockers were so small it was not possible to fit my handbag in. I liked the swimming pool which is in another building but has a really nice view.…
The hotela offer convenient rooms (with great view). Good beds, bathroom with excellent shower. Hotel offers parking and there free wifi works good. They offer a simple but good breakfast. Staff is friendly.
Awesome place to stay in a great location. We enjoyed the huge bath tub, bed was very comfortable and the view was spectacular. Breakfast was also very good and the staff was friendly. We would definitely stay again. The pic shows the view from our room (Superior)
We booked a superior room with a valley view which was indeed pleasant, but disappointingly the windows are quite small and there's no balcony, so it's a bit hard to enjoy it. The room was fine, comfortable and blissfully quiet. Bathroom only had a tub placed away from the wall with no shower curtain (which would have to go all the way around the tub) so impossible to take a shower without making a huge mess. On the other hand it was nice to take a bath. Very good food in the restaurant but the decor - red, plasticky cheap cafeteria style - is a bit weird for what seems like the best and most expensive place in town. One irritant - the big picture windows in the restaurant seriously needed cleaning! The location is good, a short walk from the center, and the hotel has plenty of parking which is great.…
We spend there great weekend, good location and nice view. Nice and polite staff. Restaurant had interesting decor. Fine food selection which was tasty. We felt like we payed fair money for what we get. Rooms were nice and clean same pool area.
We have stayed at this hotel since it opened and have always experienced problems. We stay there because of the location and at first put things down to 'teething problems', but it hasn't improved. There is no air conditioning and the housekeeping is terrible. A thick layer of dust on the bedside and coffee tables! On several visits we have had at least one day where they don't even bother to do the rooms. The spa is hit and miss too. We stayed at a 4 star hotel in Brno this time too, and there was no comparison. The Hotel Grandezza was fantastic and well worth the money whereas this one isn't.
My group have stayed in many hotels in this area and this is by far the best. It is a new modern hotel that is kept clean and has friendly staff. It is only a short walk away from the market square and has beautiful views over the valley and river. We stayed here last year, this year and we plan to return next year, need I say more?
Very nice, modern hotel. Amazing view from the restaurant and pool. Pool is very nice, comfortable, clean and with Whirlpool. Great menu in the restaurant with wide selection Of wines. Nice rooms, very creative decorated. Professional staff. Parking In the backyard.
First of all i would say this is a nice modern hotel with a very nice spa and wellness centre and pleasant friendly staff. It just needs a little more organisation to make it even better. So read my review with that in mind I certainly wouldn't want to put any visitors to the lovely town of Nove Mesto nad Metuji off staying and I admire the owners for being ambitious and wish them only success. I have stayed at the RZ several times now since it very first opened when a few teething troubles were to be expected. It is a nice place but in some ways very odd with random small things becoming irritants. The first few items we stayed we chose an exclusive room, very nice if odd decor a nice bed and amenitities but a huge bathroom with nothing in it except a reasonably large very nice shower. By nothing I mean no shelving or flat surfaces for toiletries etc. The shower cubicle is spoiled by having absolutely nowhere to place soaps etc on -trndy but stupid minimalism. I ended up balancing a small Gel bottle on top of the hand shower head , about 1.5cm in diameter. Anyway to fast forward to this stay -end of August we chose a different room style as it was very hot in Cz and the exclusive room had no a/c and lots of windows. The superior room was nice with a lovely view but the main building has no a/c and thats not good with the afternoon temp at 35C. Clealry they cannot magic up a/c but it is installed in the restaurant and spa which are in the same building as most rooms. . Hotel should have provided fans as rooms very muggy at night but they didnt have any even after 6 weeks of the hottest summer on record in Cz . We have used the spa before and its very nice, my wife invited a friend who lives nearby for a morning at the psa after checking the previous day it would be open-answer yes of course its open. Next day comes and they go to the spaf or 0930 session -its closed. Back to reception to ask whats going on-pool being cleaned I will come and tell you when its finished-go and have a coffee-no one appears so back to reception, when will pool be open-it is now around 1100 and the answer is -3 o' clock so a lot of wasted time and embarrassment. Grumble 2 is that as well as there being no a/c or fans .the 'spot what we forgot' technique in the bathroom , again nice size and quality , but no shower , 2015 and no shower! A very nice free standing whirlpool bath but no stand up shower and no curtains , screen etc . A little more storage space but only a little . On the credit side the restaurant has improved and is a reasonable price in a very reasonable price country for food and drink. We had a lunch and dinner and both were very good with good friendly table service too. So will we stay again, well if its mid summer and v hot the answer is probably not-it is just too hot due to the large glazed areas Otherwise we probably will as its very convenient but they DO NEED to sort out the inconsistencies of staffing ( some speak excellent English and are very proactive but others seem quite nervous) and amenities.…
Positively surprised seeing high quality in the small town. Very professional hotel staff, spacious rooms, nicely equipped, modern and clean and gorgeous view to the valley. I do recommend to visit the spa - cozy, all what you need and again with beautiful outlook. The restaurant with the good service, food quality good (with some room for improvement). I'd encourage the hotel management to work on the breakfast and its presentation - a bit of average to me comparing the the whole quality of facilities. Good for family!