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Holiday Inn Express Big Spring

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Holiday Inn Express Big Spring
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70 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Big Spring
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Showing 70: English reviews
Fredericksburg, Texas
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 stars Reviewed August 23, 2015

This hotel needs a major shake-up in management. We stayed at this Holiday Inn Express on our way to New Mexico and had a very bad experience. Big Spring is a small town with very limited restaurants and we arrived at a little after 8 on a Sunday evening and decided to just drop our bags in the room and... More 

Helpful?
3 Thank lyn g
Angie W, Manager at Holiday Inn Express Big Spring, responded to this review

Dear lyn g, Thank you for your feedback regarding your recent visit at our hotel, and please accept our sincerest apologies for the disturbance you have experienced due to the room conditions. Rest assured that these issues are being looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Angie W More 

1 review
5 of 5 stars Reviewed August 19, 2015 via mobile

The hotel was clean and our room was spotless..the bed was so comfy and pillows were divine...I'm a picky person and I could not find one thing wrong. My hat's off to your housekeeping staff.. Breakfast was as well great my GRANDDAUGHTERS enjoyed it 14 and 8 year old says alot for me ..I will DEFINITELY BE COMING BACK !!!

Helpful?
Thank TeriTrujillo
Texas
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed August 15, 2015

Service was unacceptable at check in. No one was at the desk. I waited several minutes finally resorting to a phone call to the hotel. We are Priority Club Rewards members; however, the clerk was unable to find any record and gave me trouble at check in. We should have left! We have always loved HIE, but if this is... More 

Helpful?
Thank jcharris2015
Angie W, Manager at Holiday Inn Express Big Spring, responded to this review

Dear jcharris2015, Thank you for your candid review. We apologize that your recent stay did not meet your expectations. We appreciate your comments and will share them with our team so that we can continue to improve our services. I see that you have an upcoming reservation early in September. We are glad to have the opportunity to welcome you... More 

New Braunfels, Texas
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed August 11, 2015 via mobile

I stayed here on my return trip home. I've grown accustomed to the cleanliness and friendliness of Holiday Inn Express hotels. This location just didn't meet my expectations. The room looked dirty, not a housekeeping issue though. It was time for new carpeting and linens. The shower didn't work.....

Helpful?
Thank Jeffrey H
Angie W, Manager at Holiday Inn Express Big Spring, responded to this review

Dear Jeffrey H, My apologies that our hotel did not meet your expectations of the Holiday Inn Express brand. We are presently beginning the process for a long-awaited property improvement plan, and look forward to welcoming you back in an effort to provide the level of service and cleanliness you have come to expect from our hotels. Again, please accept... More 

1 review
1 of 5 stars Reviewed August 5, 2015 via mobile

I traveled to the area for work in April. I woke up in the middle of the night with bites and painful itching. The next day my arm and stomach swelled up was extremely painful. Ended up in Er with allergic reaction to Bed bugs. I advised the hotel and checked out. They confirmed that eight (8) rooms had bed... More 

Helpful?
Thank Lainey Z
Angie W, Manager at Holiday Inn Express Big Spring, responded to this review

Dear Lainey Z, I received your email on 08/04/15, and I'm sorry no one has responded to past emails. I assure you that I am in the process of resolving this situation as you read this. Again, I apologize for the unfortunate circumstances of your stay with us in April, and for the lack of response to prior emails. I... More 

Houston, Texas
Level Contributor
435 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
3 of 5 stars Reviewed July 17, 2015

The Night Shift and Day Shift are great. Asked if I needed anything. But the room was a bit unattended. They need to vacuum the floors in the room I stayed in. The bed was hard as a rock. The room is outdated and the wallpaper in the bathroom falling down. So Yikes!!! It was a passing thru to another... More 

Helpful?
Thank Ann M
Angie W, Manager at Holiday Inn Express Big Spring, responded to this review

Dear Ann M, Thank you for bringing this to your our attention. We apologize for the inconveniences you faced during your stay, as we strive for higher standards. Your feedback is welcomed, and will be shared with all team members to make them aware of your experience and to facilitate the necessary changes. We sincerely hope you will stay with... More 

San Antonio
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 14, 2015 via mobile

After my fiasco with the motel across the street we checked in to this hotel. This is a nice place. Not a single problem. In fact this hotel is so awesome I left my Nikon digital slr with lens in the room. The hotel called me to let me know. By that time I was too far away to turn... More 

Helpful?
Thank Eric P
Lubbock, Texas
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 12, 2015

The staff was super from the desk to the breakfast area. Breakfast was good and attended to well. Chairs were dirty with spots. I was traveling with my grandchildren. The pool was not open, but I was told of it when I checked in. My room was my main issue. I thought my granddaughter kept draining the bathtub, but discovered... More 

Helpful?
Thank 7979ARET
Angie W, Manager at Holiday Inn Express Big Spring, responded to this review

Dear 7979ARET, Thank you for your feedback regarding your recent visit at our hotel. Please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Angie W More 

Beaumont, Texas
Level Contributor
145 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed June 23, 2015

The Holiday Inn Express Big Spring is a nice new hotel with all the modern conveniences. It at the intersection of two freeways and is near a variety of restaurants. There are two convenient stores with gasoline across the street. The staff was very helpful, and the rooms were clean and spacious.

Helpful?
Thank BDaleR
Angola, Indiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 9, 2015

We stayed at this motel 3-24-15. The price was exaggerated. We had settled in, wife was washing her hair and water was near scalding, no adjustment. I tried to shower next morning, freezing. Tried to adjust, knob came of in my hand. Desk notified, ho-hum, will send maintenance. He walked in on us unannounced as we were leaving. Carpet dirty... More 

Helpful?
1 Thank Ron S
IHGCare, Guest Relations Manager at Holiday Inn Express Big Spring, responded to this review

Dear Ron S, Thank you very much for taking the time to share your comments online. I am glad that you enjoyed the cozy beds in our hotel and had a pleasant sleeping experience. On the other hand, please accept my apology that you had items in the room which were not functioning properly and that the service was not... More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Hotel Big Spring. We are conveniently located near downtown Big Spring, the Heritage Museum and Comanche Trail Park, which includes the new Big Spring Aquatic Center. We are also minutes away from The Hanger 25 air museum. All guest rooms are equipped with free Wi-Fi; iron & ironing board, microwave, refrigerators, coffee makers, cordless phones, and hair dryers...free continental breakfast! The Holiday Inn Express Hotel is an interior corridor hotel with keycard locks, a fitness facility, and a business center. ... more   less 

Additional Information about Holiday Inn Express Big Spring

Address: 1109 N Aylesford St, Big Spring, TX 79720-1155
Location: United States > Texas > Big Spring
Price Range: $110 - $145 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Big Spring 2.5*
Number of rooms: 66
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Also Known As:
Holiday Inn Express Big Spring Hotel Big Spring
Holiday Inn Big Spring
Big Spring Holiday Inn
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