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Best Western Palace Inn & Suites

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Traveler (18)
Room & Suite (17)
Dining (6)
Overview
  • Excellent46%
  • Very good18%
  • Average15%
  • Poor10%
  • Terrible11%
Travelers talk about
“western hotels”(3 reviews)
“taking care”(2 reviews)
“excellent hotel”(4 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
All hotel details
Additional information
Offers from Best Western Palace Inn & Suites
Special Offer: BOOK DIRECT & SAVE
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Offers from Best Western Palace Inn & Suites
Special Offer: BOOK DIRECT & SAVE
Hotel deals
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Rooms
Jul 30Jul 31
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (144)
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144 results
Traveler rating
65
26
22
15
16
Traveler type
Time of year
LanguageEnglish
65
26
22
15
16
Show reviews that mention
All reviewswestern hotelstaking careexcellent hotela nice place to staylate checkenjoyed my staycomfortable bedsthe room was nicebwtexasjacuzzimotelgranddaughterfreewaytruck
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1 - 5 of 144 reviews
Reviewed March 24, 2018

The house keeping staff rushed us out at 8:00 in the morning. After we spoke, she agreed to come back after check out at 11:00 a.m. however, house keeping came in without knocking around 10. She was extremely rude. I would not recommend anyone stay...More

Review collected in partnership with Best Western
Thank sao384
Response from Tanya A, General Manager at Best Western Palace Inn & SuitesResponded March 27, 2018

We are truly sorry we failed to meet your expectations. The housekeeper assigned to your room an that particular day has been reprimanded. It is never ok to be rude to our guests and to make them feel rushed and unwelcome. Again we sincerely apologize...More

Hotel's Favorite
Reviewed October 1, 2017

We checked in late and we were able to get a late check out, the staff was so friendly/ Mike the breakfast coordinator was extra helpful by referring sites to see in Big Springs since it was our first time there. The beds and pillows...More

Review collected in partnership with Best Western
Thank Karen J
Response from Tanya A, General Manager at Best Western Palace Inn & SuitesResponded October 4, 2017

We are very pleased to hear that you enjoyed your stay, and that the staff was able to help meet your needs. We will make sure Mike knows he was appreciated, and we look forward to seeing you again in the future.

Reviewed December 25, 2017

Our stay at the Palace Inn & Suites in Big Spring, Tx was very enjoyable. The room was clean and the bed comfortable. I liked the larger vanity space at the bath sink and that there were 2 plugs, one on each side. This is...More

Review collected in partnership with Best Western
Thank 2006ranchlady
Reviewed November 19, 2017

We had rented 2 rooms one single and one double. The single bed was extremely hard and sheets were very rough. The double bed room stunk very bad like smoke and I wouldn’t have our newborn granddaughter in there so they gave us another room...More

Review collected in partnership with Best Western
Thank Johnny M
Response from Tanya A, General Manager at Best Western Palace Inn & SuitesResponded November 22, 2017

We are truly sorry we failed to meet your expectations. We cannot control what other guests do, although we try to, there are always people that choose to not follow the rules, therefore making it uncomfortable to other guests. We were full that and didn't...More

Reviewed November 12, 2017

Rooms were clean. Staff very friendly and helpful. Breakfast was hot with several selection. Coffee was hot and good. Easy to get to from freeway. Check in and check out quick and easy. Will stay here again

Review collected in partnership with Best Western
Thank margaretsW3165XI
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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Breakfast included
Spa
Hotel Amenities
Free Parking
Wheelchair access
Breakfast included
Self-Serve Laundry
Business Center with Internet Access
Multilingual Staff
Non-Smoking Hotel
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Fitness Center with Gym / Workout Room
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
$108 - $268 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
$108 - $268 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveler (18)
Room & Suite (17)
Dining (6)
Pool & Beach (2)
Business Center & Event Rooms (2)
Questions & Answers
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Room Tips
"Just save your $120 and stay elsewhere."
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"Has an elevator but only one baggage cart."
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"The first floor is quieter, according to the staff."
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"All rooms seem to be in good locations."
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