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BEST WESTERN Palace Inn & Suites

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118 Reviews from our TripAdvisor Community

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Showing 118: English reviews
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Our stay at the Best Western Palace Inn exceeded expectations. Shae at check in was friendly and thorough. We have two small kids, and she let us know that the juice and fruit in the breakfast area would be available all evening/night and even offered us bottled water to take to the room. There's also a water cooler in the... More 

Helpful?
Thank roadtripinmomma
San Jose, California
1 review
5 of 5 stars Reviewed July 5, 2016

I always have a good experience at BW hotels and this was no different. Stay here. The beds were nice. The rooms were very clean and the staff was very helpful. I would recommend staying here if you have the opportunity.

Review collected in partnership with Best Western

Helpful?
Thank Rico7676
Raleigh, North Carolina
Level Contributor
13 reviews
8 hotel reviews
5 of 5 stars Reviewed July 1, 2016

When staying in the West Texas area, I'm never sure what I might get "sight unseen." Fortunately, I trusted TripAdvisor and booked my stay! The room was clean, safe, and comfortable. The breakfast was GREAT and the internet was super-fast!

Review collected in partnership with Best Western

Helpful?
Thank Elizabeth Z
Hurst, Texas
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 27, 2016

Nice new hotel, close to the hiway. Rooms are clean with all the amenities and a nice large bath! The pool was closed during our visit. The area is quiet and close to dining and downtown. The staff is very pleasant and the breakfast was great! Thank Eva for that. She does a great job.

Helpful?
Thank JS243
San Angelo, United States
1 review
5 of 5 stars Reviewed June 12, 2016

This hotel is very clean, everyone is very friendly and helpful, and is close to the interstate. Our family has suffered a loss of a father and brother 7 months apart. We booked several rooms at this hotel for out of town family. The staff was very generous in allowing a very late check out to accommodate us with the... More 

Review collected in partnership with Best Western

Helpful?
Thank Priscilla M
Arroyo Grande, California
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 11, 2016

Front desk check in girl was very friendly and suggested a great little cafe for dinner. I would say she was the highlight of our visit though. The room was clean but the bathroom had several cracked and chipped floor tiles. The dryer didn't work and the towels were like paper towels. The complimentary breakfast was not the greatest and... More 

Helpful?
Thank Jeff Cathy M
Rio Rancho
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed June 7, 2016

Overnight stay on the way to San Antonio, TX. Mostly filled with construction workers. Very clean rooms but lobby, breakfast room, elevator and hallways dirty from muddy boots, etc. Requested a ground floor room but given 3rd floor. Hotel only had 1 luggage cart, said the other one had a flat tire. Still not enough carts for this size hotel.... More 

Review collected in partnership with Best Western

Helpful?
Thank Barbara W
United States
1 review
4 of 5 stars Reviewed May 30, 2016

Standard hotel amenities for a decent price in the oilfield. I stay for multiple weeks at a time when I travel and this hotel met my standards. Breakfast is above average when compared to other hotels in this price range. However, not the best breakfast I've experienced at a Best Western. Rooms are clean with a comfortable bed. TV is... More 

Review collected in partnership with Best Western

Helpful?
Thank Sean M
Big Spring, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 24, 2016

We were traveling for a family funeral. A family member booked and paid for our trip hotels.com. When we went to check in - the front desk employee - Ricky - said our reservation was through Expedia. Multiple calls to Hotels.com and their attempts to resolve with him were fruitless. He was beyond rude to me and my elderly parents.... More 

Review collected in partnership with Best Western

Helpful?
1 Thank Patty L
Kyle, Texas
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 22, 2016 via mobile

So many things were not working at this relatively new Best Western. First of all, check-in took a long time because of a computer problem. Too bad that they seem to rely entirely on computers and nothing can be done manually. Once we did check in, one of the key cards did not work because they they gave us cards... More 

Helpful?
Thank kcourtney52
Questions? Get answers from hotel staff and past guests. Ask a question

26 photos of this hotel

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Self-Serve Laundry
  • Free Parking
  • Business Center with Internet Access
Official Description (provided by the hotel)
Come stay with us and you will be treated like family! ... more   less 

Additional Information about BEST WESTERN Palace Inn & Suites

Address: 915 Lamesa Hwy, Big Spring, TX 79720-1109
Location: United States > Texas > Big Spring
Price Range: $86 - $123 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Palace Inn & Suites 2.5*
Number of rooms: 61
Reservation Options:
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Also Known As:
Best Western Palace Hotel Big Spring
Best Western Palace Inn And Suites
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