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Holiday Inn & Suites Waco Northwest

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Traveler (20)
Room & Suite (15)
Dining (3)
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Overview
  • Excellent60%
  • Very good24%
  • Average7%
  • Poor5%
  • Terrible4%
Travelers talk about
“front desk”(28 reviews)
“nice hotel”(15 reviews)
AMENITIES
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
Room Service
3 Star Hotel
All hotel details
Additional information
Offers from Holiday Inn & Suites Waco Northwest
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Rooms
Jun 3Jun 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (216)
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Traveler rating
125
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LanguageEnglish
125
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All reviewsfront desknice hotelgreat place to staynewer hotelrefrigerator and microwavethe hotel staffexercise roomoff the highwayother hotelseasy accessrooms are spaciousnight staywould definitely stay here againbreakfast buffetbusiness tripbaylormegan
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71 - 75 of 214 reviews
Reviewed April 10, 2016 via mobile

I had read the reviews and chose this hotel. Was not impressed. The bathroom did not smell very good. The TV had a large line going through the picture. I didn't realize this location did not serve a complimentary breakfast. Had a handicap room that...More

1  Thank SantaFeSam
Response from IHGService, Guest Relations Manager at Holiday Inn & Suites Waco NorthwestResponded May 1, 2016

Dear SantaFeSam, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the bathroom condition, sound proofing and the lack of complimentary breakfast. We will look...More

Reviewed March 19, 2016 via mobile

Great place to stay. Rooms are large and you get a warm feeling. Beds and pillows are the best as well as the shower. Easy to get to. Has a great pool. The desk was very friendly...didn't rush you. Recommended places to eat. I have...More

Thank Theresa H
Response from Rashmi P, General Manager at Holiday Inn & Suites Waco NorthwestResponded March 21, 2016

Thank you so much for your review of our hotel. I am pleased to hear that you found our hotel to your satisfaction & that you enjoyed your stay with us. Our new Full size pillows & large beds seems to delight our guests. We...More

Reviewed March 14, 2016 via mobile

We're used to staying at HI Express which includes copious coffee 24/7, afternoon cookies, and free breakfast. Sadly, I didn't read closely enough and missed the fact that free breakfast wasn't included. They do have a restaurant on premesis. Unlike other HI hotels we didn't...More

1  Thank EllenBread
Response from Rashmi P, General Manager at Holiday Inn & Suites Waco NorthwestResponded March 21, 2016

Thank you for your candid review. We apologize that your recent stay did not meet expectations. Being a Full service Holiday Inn & Suites, Kems Restaurant offers freshly cooked breakfast & Dinner. Our hotel offers Manager's reception & cookies at 5.30 PM Mon to Thursday....More

Reviewed March 7, 2016 via mobile

The room & extras is what I would expect work Holiday Inn and it was great. Room was clean & very nice. The girl working the front desk was one of the rudest people I have encountered in the business of customer service. She was...More

1  Thank Tina P
Response from Rashmi P, General Manager at Holiday Inn & Suites Waco NorthwestResponded March 8, 2016

Thank you for your feedback regarding your recent visit at our hotel. Please accept our sincerest apologies for the inconsiderate behavior you experienced at check in. I am glad to learn that you liked our hotel services and facility. Rest assured that these issues will...More

Reviewed February 27, 2016

My husband and I stayed here to attend an event at Baylor. The hotel is new and very clean. The rooms are quiet and very comfortable. The bar is nice and well staffed. We left a credit card and did not know it and a...More

1  Thank JLW8672
Response from Rashmi P, General Manager at Holiday Inn & Suites Waco NorthwestResponded February 28, 2016

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed our hotel and found our associates services exemplary. It makes our day when we can make difference as it did when I called you concerning lost & Found. It's something...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Center with Internet Access
Room Service
Free Parking
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Room amenities
Microwave
Things to do
Fitness Center with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Hot Tub
Indoor pool
Heated pool
Details
Price range
$115 - $258 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$115 - $258 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveler (20)
Room & Suite (15)
Dining (3)
Pool & Beach (2)
Business Center & Event Rooms (7)
Questions & Answers
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Room Tips
"Rooms and bar are great, skip the restaurant"
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"Any of them are great."
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"Don't stay here"
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"Higher level, away from the freeway."
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