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Comfort Suites Smyrna

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Traveler (34)
Room & Suite (37)
Dining (9)
Overview
  • Excellent23%
  • Very good16%
  • Average14%
  • Poor15%
  • Terrible32%
Travelers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Room Service
2 Star Hotel
All hotel details
Rooms
Apr 29Apr 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (144)
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All reviewshotel coupon bookfull hot breakfastwould stay here againbreakfast areabreakfast was excellentroad tripspacious roomgreat roompleasant staynashvillegrandsonsofachain
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51 - 55 of 143 reviews
Reviewed April 17, 2015 via mobile

I will never stay at this hotel again, they will tell you one thing and do another. GM is a complete jerk and has no class, actually told me never to come back to the hotel without every allowing me to explain the situation. Feel...More

2  Thank Tom S
Response from Comfort Suites S, Guest Relations Manager at Comfort Suites SmyrnaResponded April 19, 2015

WE do apologize about your experience during your stay. While you feel that GM was rude to you, the hotel room you had stayed in and after you checked out of the room was completely vandalized. This hotel is 100% not smoking and you had...More

Reviewed April 8, 2015 via mobile

My company booked me a room and when I walked into the hotel there was another question who was upset speaking with gentlemen at the desk. When the worker saw that I was there he said can I help you. I said yes I have...More

Thank Shawanada D
Response from Comfort Suites S, Guest Relations Manager at Comfort Suites SmyrnaResponded April 15, 2015

I really appreciate your taking the time to share your recent experience. I want to personally apologize for your disappointment with the front desk and the room. We want our guest to have the best stay possible where everything is Perfect. I am sorry if...More

Reviewed April 1, 2015

This is my third visit at this hotel. It will be my last. Very dirty floors, elevator filthy. Door to my room dysfunctional. It's nice to be further off the highway than most, but I expect CLEAN at this price!More

Thank Mary A
Response from Comfort Suites S, Guest Relations Manager at Comfort Suites SmyrnaResponded April 2, 2015

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be...More

Reviewed March 23, 2015

This is a beautiful property that is either new or recently updated. Our room was clean and comfortable. If it weren't for the little guy that seemed to be in charge, our stay would have been perfect. Children were in the pool at closing time....More

1  Thank TTM30739
Response from Comfort Suites S, Guest Relations Manager at Comfort Suites SmyrnaResponded March 24, 2015

WE are glad you enjoyed your stay. We are also sorry about the pool area incident. The staff that came to vacate the pool area followed a protocol of closing time. Our pool area closes at 10pm and we courteously let your party stay until...More

Reviewed March 19, 2015

This is pretty good, close to food but only the Cracker Barrel is in walking distance. Unless you want to walk a little bit, but the roads are busy so I would probably drive. There is an O'Charleys not far but again, you have to...More

Thank psmithlinear
Response from Comfort Suites S, Director of Sales at Comfort Suites SmyrnaResponded March 20, 2015

Thanks for your review. We are glad that you enjoyed your stay. We do have some restaurants close to the hotels.

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Best Value Properties in Smyrna, TN
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About
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet (WiFi)
Breakfast included
Fitness Center with Gym / Workout Room
Room Service
Hotel Amenities
Free Parking
Breakfast included
Business Center with Internet Access
Self-Serve Laundry
Breakfast Available
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Room amenities
Microwave
Air Conditioning
Things to do
Pool
Fitness Center with Gym / Workout Room
Indoor pool
Hot Tub
Heated pool
Details
Price range
$115 - $137 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
$115 - $137 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Add Photo Photos
Traveler (34)
Room & Suite (37)
Dining (9)
Pool & Beach (2)
Business Center & Event Rooms (1)
Questions & Answers
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ASouthernBelle
November 8, 2015|
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Response from xeflx | Reviewed this property |
The Corporate office deflect the issue back to local hotels . They do nothing. I ensured the corporate office with pics & videos of the health hazard at Comfort Suites in Smyrna Tennessee and they did absolutely nothing.
2
Votes
Room Tips
"Stay Away From this Hotel"
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"Not sure what to say anymore....I can't recommend."
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"Call before you stop to make sure what stage the renovations are in."
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"Ask for the 3rd floor"
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