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I will never stay at this hotel again, they will tell you one thing and do another. GM is a complete jerk and has no class, actually told me never to come back to the hotel without every allowing me to explain the situation. Feel...More
2 Thank Tom S
Response from Comfort Suites S, Guest Relations Manager at Comfort Suites SmyrnaResponded April 19, 2015
WE do apologize about your experience during your stay. While you feel that GM was rude to you, the hotel room you had stayed in and after you checked out of the room was completely vandalized. This hotel is 100% not smoking and you had...More
My company booked me a room and when I walked into the hotel there was another question who was upset speaking with gentlemen at the desk. When the worker saw that I was there he said can I help you. I said yes I have...More
Thank Shawanada D
Response from Comfort Suites S, Guest Relations Manager at Comfort Suites SmyrnaResponded April 15, 2015
I really appreciate your taking the time to share your recent experience. I want to personally apologize for your disappointment with the front desk and the room.
We want our guest to have the best stay possible where everything is
Perfect. I am sorry if...More
This is my third visit at this hotel. It will be my last. Very dirty floors, elevator filthy. Door to my room dysfunctional. It's nice to be further off the highway than most, but I expect CLEAN at this price!More
Thank Mary A
Response from Comfort Suites S, Guest Relations Manager at Comfort Suites SmyrnaResponded April 2, 2015
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be...More
This is a beautiful property that is either new or recently updated. Our room was clean and comfortable. If it weren't for the little guy that seemed to be in charge, our stay would have been perfect.
Children were in the pool at closing time....More
1 Thank TTM30739
Response from Comfort Suites S, Guest Relations Manager at Comfort Suites SmyrnaResponded March 24, 2015
WE are glad you enjoyed your stay. We are also sorry about the pool area incident. The staff that came to vacate the pool area followed a protocol of closing time. Our pool area closes at 10pm and we courteously let your party stay until...More
This is pretty good, close to food but only the Cracker Barrel is in walking distance. Unless you want to walk a little bit, but the roads are busy so I would probably drive. There is an O'Charleys not far but again, you have to...More
Response from Comfort Suites S, Director of Sales at Comfort Suites SmyrnaResponded March 20, 2015
Thanks for your review. We are glad that you enjoyed your stay. We do have some restaurants close to the hotels.
The Corporate office deflect the issue back to local hotels . They do nothing. I ensured the corporate office with pics & videos of the health hazard at Comfort Suites in Smyrna Tennessee and they did absolutely nothing.