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Legacy Mountain Resort

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Legacy Mountain Resort
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330 Reviews from our TripAdvisor Community

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Showing 330: English reviews
Miami, Florida
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We had made reservation for a two bedroom cabin that accomodated 8. The cabin was very nice with a beautiful view of the mountains but the two sleeper sofas were broken to the point of no repair. We went to the office to explain the situation and we were accommodated to another cabin. We were given a 3 bedroom cabin... More 

Helpful?
Thank dmonta
Management response:

Dear dmonta, Thank you for your kind words in regards to our customer service. We pride ourselves on our customer service and make every attempt to handle any issues in an efficient and timely manner. We appreciate you choosing to spend your vacation with us, and look forward to having you stay with us again. Yours in hospitality, Amy P More 

peachtree City, United States
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

This is a duplex, very noisy neighbors. No pool, it's closed after going through a hassle to obtain a pool key. Workout room is in the office with limited hours. We enjoyed the cabin itself...lots of room but needs upgrading and the carpet downstairs is filthy. Bring mixing or serving bowls, there aren't any and very few eating utensils (2... More 

Helpful?
Thank Mary W
Management response:

Dear Mary W, We deeply regret the difficulties you experienced on your recent stay in our area. The Legacy Mountain Resort has several rental agencies that operate inside the resort and the cabin you stayed in is not rented through our company. Cabins of the Smokies and Gatlinburg Falls are different branches of the same company. Please accept my sincerest... More 

Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed 2 weeks ago via mobile

We arrived after 3 pm to a man cleaning our cabin he stated he had to do the downstairs.. we went upstairs to find a disgusting sheet set with some kind of bodily fluid, public hairs and dirt all over it. The carpet was filthy the bathroom was not cleaned properly and there were nails sticking out where the towel... More 

Helpful?
Thank Megan B
Management response:

Dear Megan B, On behalf of the staff, management, and myself, please accept our sincerest apologies for the issues you encountered during your stay with us. We wish to assure you that this is certainly not our typical guests’ experience. Your comments are very important to us. We always want to exceed your expectations and make your stay a comfortable... More 

Charlotte, North Carolina
Level Contributor
53 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We spent a long weekend at Legacy Mountain Resort. Our cabin was spotless, comfortable and the views were amazing! Close to everything in Gatlinburg and Pigeon Forge. Check out the BBQ restaurant that you pass on the way in, the food is great!

Helpful?
Thank cbbeachbabe
Management response:

Dear cbbeachbabe, We wanted to thank you for sharing such positive feedback regarding your recent stay. Ol' Town BBQ is one of our lunch favorites, too. We’re honored to have shared the Smoky Mountain experience with you. Please do come back soon! Yours in hospitality, Amy P More 

Charlotte, North Carolina, United States
Level Contributor
3 reviews
2 of 5 stars Reviewed 5 weeks ago via mobile

Grinder pump alarm went off for the first 48 hours and after it was turned off, raw sewage ran down our driveway the rest of the stay. The bathrooms by the pool were stopped up the entire visit and we had to walk back to our cabin every time our kids had to go to the bathroom .

Helpful?
Thank Kristi K
Management response:

Dear Kristi K, We deeply regret the difficulties you experienced on your recent stay in our area. The Legacy Mountain Resort has several rental agencies that operate inside the resort and the cabin you stayed in is not rented through our company. The pool at the resort is under a different management company as well. Please accept my sincerest apologies... More 

Boston, Massachusetts
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 8, 2016

This place was just amazing. Something out of a movie. Beautiful views, amazing housing full of everything you need to enjoy the beauty of nature and make you feel like part of it. Great space and great staff.

Helpful?
Thank TravelboyJC
Management response:

Dear TravelboyJC, Thank you for taking the time to leave a review on your recent stay. We are thrilled we were able to meet your expectations and you enjoyed your time with us. We strive to make every stay a pleasant one and genuinely appreciate you choosing us for your Smoky Mountain vacation. We look forward to the opportunity to... More 

Saint Louis, Missouri
2 reviews
3 of 5 stars Reviewed July 4, 2016

Cabin was nice, needs a deep cleaning. Turned on the ceiling fans and dust went everywhere! The place just needs a light more of a quick clean between families showing up for vacation! Also the Legacy Mountain Resort might want to spend some time and clean up the pool area, looks a little run down and nothing like the pics... More 

Helpful?
Thank 328eric
Management response:

Dear 328eric, We deeply regret the difficulties you experienced on your recent stay in our area. The Legacy Mountain Resort has several rental agencies that operate inside the resort and the cabin you stayed in is not rented through our company. Please accept my sincerest apologies on behalf of our area. We hope to have the opportunity to make a... More 

Papeete, null, French Polynesia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 2, 2016

Cabin was awesome, clean, brilliant view. hot tub, jacuzzi bath,2 bathrooms, loft bed. one king bed, one pull out couch,full kitchen No one office to check in or out but trusted us over the phone to finish up.wifi. AC ,just right

Helpful?
Thank Rosanna T
Management response:

Dear Rosanna T, We wanted to thank you for sharing such positive feedback regarding your recent stay. We’re honored to have shared the Smoky Mountain experience with you. Please do come back soon! Yours in hospitality, Amy P More 

Nauvoo, Alabama
Level Contributor
4 reviews
1 of 5 stars Reviewed June 24, 2016 via mobile

Worse cabin stay we have ever encountered. All issues could have been avoided if housekeeping had reported all problems in a walk through of the cabin before we arrived. We requested another cabin and were told we were stuck with the one we were in. Air in main living quartered did not work. Temperatures ranged from 85 to 89 degrees... More 

Helpful?
Thank worden1957
Management response:

Dear worden1957, We deeply regret the difficulties you experienced on your recent stay in our area. The Legacy Mountain Resort has several rental agencies that operate inside the resort and the cabin you stayed in is not rented through our company. Please accept my sincerest apologies on behalf of our area. We hope to have the opportunity to make a... More 

Elvis' Homeland
Level Contributor
66 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed June 13, 2016

I booked Cabin 45 Legacy Views and a Theater through Gatlinburg Falls- cabinsofthesmokymountains.com. This was my second time booking through them, so they gave me a 10% discount, which was a nice bonus. This cabin faces Mt. LeConte. It is absolutely breathtaking. When you get to the resort, you do have to drive to the top of the resort, which... More 

Helpful?
Thank lilo723
Management response:

Dear lilo723, We wanted to thank you for sharing such positive feedback regarding your recent stay. The views are spectacular! We’re honored to have shared the Smoky Mountain experience with you. Please do come back soon. Yours in hospitality, Amy P More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Legacy Mountain Resort

Address: 1735 Upper Middle Creek Rd, Sevierville, TN 37876-4814
Location: United States > Tennessee > Sevier County > Sevierville
Price Range: $159 - $289 (Based on Average Rates for a Standard Room)
Number of rooms: 800
Also Known As:
Legacy Mountain Hotel Sevierville
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