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The Preserve Resort

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The Preserve Resort
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341 Reviews from our TripAdvisor Community

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Showing 341: English reviews
Chicago, Illinois
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

We stayed at the "Bear Abound" cabin. All the arrangements were made via emails and even a couple of texts and the gentleman who manages the cabin was great and really accommodating. Cabin is beautifully decorated and spacious! And yes, the views outta those big windows are pretty awesome! Never had an issue with anything. Wi-Fi, cable TV, Jacuzzi, everything... More 

Helpful?
Thank SithLord322
Management response:

Dear SithLord322, We wanted to thank you for sharing such positive feedback regarding your recent stay. It's always handy to have advice from someone who has stayed here for road conditions and food tips. We’re honored to have shared the Smoky Mountain experience with you. Please do come back soon! Yours in hospitality, Amy P More 

Lincoln Park, Michigan
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Resorts are great, but "Who Knew"? Each resort has many cabins, cabin owners (individuals), choose a Management Company that offers amenities "IN THE RESORT YOU ARE STAYING IN". ASK!!!!! IF the company you are booking thru on a website, states that have 2 pools, etc., you may have to leave your cabin, drive 30 minutes, to let the kids swim... More 

Helpful?
Thank karen j
Management response:

Dear karen j, We appreciate you sharing your feedback on your stay with us. We are thrilled that you enjoyed your time with us, especially the views at the Preserve. We appreciate you choosing to spend your vacation with us, and look forward to having you stay with us again. Yours in hospitality, Amy P More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago via mobile

Cabin was great... "Cades Cove Castle" there was so much to see. Bring your groceries on your way up though! Make sure to include "lodge" in the GPS directions... and beware of bears! Views are stunning

Helpful?
Thank Dolores A
Management response:

Dear Dolores A, We are so glad that you enjoyed your stay and took time to write a review. We constantly monitor customer feedback to make our guests experience the best possible and wish to thank you for sharing your experience with us and other potential guests. We look forward to having you come back soon to The Preserve Resort.... More 

Eunice
Level Contributor
3 reviews
5 of 5 stars Reviewed August 3, 2016 via mobile

Our vacation in the Smokies has been terrific! The cabin, Mountain Dreams, is fantastic! We have perfect views and everything we need is right here. Our family of 5 is very comfortable. I would definitely stay here again. This location is 30 minutes from downtown Pigeon Forge.

Helpful?
Thank Holly M
Management response:

Dear Holly M, Thank you for taking time to post a review regarding your stay at Mountain Dreams. We are thrilled that we were able to meet your expectations and you enjoyed your time with us. We are happy that you found our area to be conveniently located to the stores and attractions in the area, but far enough away... More 

Pittsburgh, Pennsylvania
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed July 30, 2016 via mobile

Stayed here before with no trouble. However today when we went to check in it was a total debacle. First, there are three other people at the desk with issues at their cabins. Then when it's finally our turn the lady behind the counter cannot find our paperwork. She sees it in the computer but has no idea how to... More 

Helpful?
Thank Beth and Dan L
Management response:

Dear Beth and Dan L, We deeply regret the difficulties you experienced on your recent stay in our area. The Preserve Resort has several rental agencies that operate inside the resort and the cabin you stayed in is not rented through our company. The check in office on-site is not under our management. Please accept my sincerest apologies on behalf... More 

Denham Springs, Louisiana
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 27, 2016

We wanted a cabin in the Wears Valley area with beautiful mountain views. This beautiful cabin delivered. The property management company is Cabins of the Smoky Mountains, and the property is located in The Preserve Resort, located up a winding road off Wears Valley Road. I called ahead of time to determine which location we would need to go to... More 

Helpful?
1 Thank em405
Management response:

Dear em405, Thank you for taking the time to leave a review on your recent stay. We are happy we were able to meet your expectations and you enjoyed your time with us. We strive to make every stay a pleasant one and genuinely appreciate you choosing us for your Smoky Mountain vacation. We look forward to the opportunity to... More 

Gainesville, Florida
Level Contributor
6 reviews
5 of 5 stars Reviewed July 22, 2016

We stayed in one of the Wyndham Cabins (we've noticed several other cabins are run by another company, Hearthside at the Preserve), Appalachian Villas 2812, on our honeymoon and we were not disappointed at all! The cabin was extremely clean when we arrived, the kitchen was fully stocked for cooking and eating, and the views are absolutely amazing. The road... More 

Helpful?
Thank FLEagle2012
Management response:

Dear FLEagle2012, Congratulations on your recent marriage! We wanted to thank you for sharing such positive feedback regarding your recent stay. We’re honored to have shared the Smoky Mountain experience with you. We hope to be a part of your new family's vacation plans for years to come. Please do come back soon! Yours in hospitality, Amy P More 

Level Contributor
3 reviews
1 of 5 stars Reviewed July 18, 2016 via mobile

TLDR: Buyer beware. Advertised features did not match experience. Came here with family. Several agents had confirmed that we would have pool access with our cabin. Photos showed a beautiful outdoor infinity pool overlooking the smokey mountains less than 100 yards from our cabin. Now I'm not sure about you but sometimes I just like chilling by the pool taking... More 

Helpful?
Thank Chris F
Management response:

Dear Chris F, We deeply regret the difficulties you experienced on your recent stay in our area. The Preserve Resort has several rental agencies that operate inside the resort and the cabin you stayed in is not rented through our company. Please accept my sincerest apologies on behalf of our area. We hope to have the opportunity to make a... More 

Libertyville, Illinois
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed July 16, 2016 via mobile

We had 15 adults staying in this 6 bedroom cabin. First, the refrigerator was way too small for this large house considering the grocery store was 1/2 an hour away, most of the furniture was on its last leg including the mattresses, 3 drawer small dressers, not enough pillows or blankets, non existent pots and pans, no dust pan for... More 

Helpful?
1 Thank Marianne C
Management response:

Dear Marianne C, Thank you for taking the time to provide us with the feedback from your stay. Your comments are very important to us. We always want to exceed your expectations and make your stay as comfortable and relaxing as possible and I am so very sorry that we fell short. We hope to have the opportunity to accommodate... More 

Orlando, Florida
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 13, 2016

Cabin in the clouds. I spent hours looking for perfect cabin for our family. We loved it- views amazing, quaint, real family time! Unfortunately, our 2nd night our cabin got hit by lightening. TV had smoke pouring out of it. Many electronics dead (wifi, DVD, even the hot tub!). Wyndham Maintenance came and asked us to move resorts:(. We were... More 

Helpful?
1 Thank bdspin
Management response:

Dear bdspin, We deeply regret the difficulties you experienced on your recent stay in our area. The lightning strike did so much damage that there was no way to safely stay in the cabin due to the electrical problems. It is important for us to ensure that the properties on our program are in their best possible condition for our... More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
Services
  • Free Parking

Additional Information about The Preserve Resort

Address: 3031 Hickory Lodge Dr, Sevierville, TN 37862
Location: United States > Tennessee > Sevier County > Sevierville
Number of rooms: 38
Also Known As:
The Preserve Hotel Sevierville
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