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Resort at Governor's Crossing

Priceline$119*
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GreenLeadersSilver level
06/04/2017 06/05/2017
1 room 2 adults 0 children
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1,134 Reviews from our TripAdvisor Community

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Showing 1,131: English reviews
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Reviewed 3 days ago NEWvia mobile

We have been staying here since 2014. My family loves this place. Sometimes we don't even go anywhere because my girls love the water park and are very happy there. The only negative thing is, there is not enough kitchen utensils, pots, pans, baking stuff or dishes for more than 4 people.

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Helpful?
Thank Amber T
TheResort, General Manager at Resort at Governor's Crossing, responded to this review

Thank you for your great review and for continuing to always stay with us! Any time you need additional supplies in your unit, please just call us and guest services can deliver more. Again, Thank you, Heather , General Manager

Fayetteville, West Virginia
Reviewed 4 days ago NEW

Awesome .. the resort was clean and the staff was friendly. It is centrally located in Pigeon Forge walking distance to shopping and restaurants.. I have stayed in several and Pigeon Forge and this is by far one of the best!

Review collected in partnership with this hotel
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Helpful?
1Thank Patti B
TheResort, General Manager at Resort at Governor's Crossing, responded to this review

Thank you for the great review, we are glad you found The Resort to be clean and the staff friendly. They really strive to make sure everyone has a great vacation! We look forward to having you stay with us again. Heather, General Manager

Brodhead, Kentucky
Reviewed 6 days ago NEWvia mobile

We have stayed here several times. And we love it. The rooms are spacious, and always clean. The kids love the pool area inside and out and we are able to sit and see them always! Kim at the desk was very helpful at checkout! This is a place we always try to stay peaceful and great for the family!

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Helpful?
1Thank bryannamullins
TheResort, Manager at Resort at Governor's Crossing, responded to this review

Thank you for taking the time to write this review. We are happy to hear you were able to relax at our pools, enjoy the spacious rooms, and that Kim was able to help you when you checked out. We hope you will join us again at Smoky Mountain Resorts. Assistant General Manager, Cierra Layman

Reviewed 1 week ago via mobile

I was very pleased with the customer service... "Kayla wood" was Awsome! We will definitely be visiting again!!! The condo was very clean and if we needed anything it was just a phone call away! Thanks for the Hospitality

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Helpful?
1Thank fconey
TheResort, Manager at Resort at Governor's Crossing, responded to this review

Thank you for the great review! We will pass your kind words to Kayla. She is a valuable asset to our team. We hope to see you soon! Assistant General Manager, Cierra Layman

connelly springs, North Carolina
Reviewed 2 weeks ago via mobile

We have been visiting pigeon Forge for the last 10 years. This is by far the best place we have ever stayed as a family. It has an indoor waterpark and outdoor water area with large pool, slide, and lazy river. It has a small park play area for kids, as well as a bounce area for kids. It was...

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Helpful?
1Thank kimmiesue27
TheResort, Manager at Resort at Governor's Crossing, responded to this review

Thanks for the terrific review!! It is so great to know that you enjoyed your getaway stay with us. We do strive to continue ensuring that all of our guests enjoy their stay while having fun. We are looking so forward to having you stay with us again very soon. Assistant General Manager, Cierra Layman

Hawk Point, Missouri, United States
Reviewed 2 weeks ago

We stayed in a one bedroom condo, which was comfortable and spacious. The front desk was extremely friendly and helpful, in particular Greg. He went above and beyond to fix a couple of problems. If you haven't been to the Pigeon Forge/Gatlinburg area, go! This resort isn't in the middle of the hussle and bustle, but very close to the...

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Helpful?
1Thank Barbara T
TheResort, Manager at Resort at Governor's Crossing, responded to this review

Thanks for the awesome review!! We are pleased to hear that you enjoyed your stay and our friendly staff, as we strive to continue to ensure that our guests have great stay with us as their home away from home. We hope you will join us again very soon. Assistant General Manager, Cierra Layman

Reviewed 2 weeks ago

Me and my family loved this resort!! I'm a fan of customer service, the people at the front are who really impressed me when I checked in. Greg was very helpful and gave us so much information!! We truly appreciated his advice on places to go visit in the area. The room was huge and was everything we expected. The...

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Helpful?
1Thank DJ Rare B
TheResort, Manager at Resort at Governor's Crossing, responded to this review

Thank you for the great review! Greg loves to go above and beyond and is happy he could help you during your stay. We are glad you enjoyed our spacious rooms, waterparks, and arcades. See you next time! Assistant General Manager, Cierra Layman

Reviewed 2 weeks ago via mobile

I have to say I was shocked at the service we received. Just absolutely beyond everything we expected. The front desk guy Greg was super friendly and was so very helpful. The room was awesome and the staff was so friendly. Thumbs up for this group. Greg O'Neal was the guy up front that was so friendly with not just...

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Helpful?
3Thank revstephenduncan
TheResort, Manager at Resort at Governor's Crossing, responded to this review

Thanks for the terrific review! Greg is thrilled to hear your kind words. We hope to see you soon! Assistant General Manager, Cierra Layman

Reviewed 2 weeks ago via mobile

This is not what I expected. The rooms are out dated but worse is the smell when you walk into the room, it reminds me of a wetness and smoking. The hot tub has under repair. It has a kitchen with will halo save money and time. I know they are working on updating the place. Beds are uncomfortable.

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Helpful?
4Thank Tarra W
TheResort, Manager at Resort at Governor's Crossing, responded to this review

Thank you for your review. It is unfortunate to hear your stay was less than perfect as we strive to ensure our guests are fully satisfied. We are happy to hear you enjoyed the fully equipped kitchen in your room. Assistant General Manager, Cierra Layman

Reviewed 2 weeks ago

Every staff member was so nice and helpful. This was just a lil 4 day family getaway and it was the best. It made 3-4 times we have been to the Smokies and by far the best experience we have had out of a place to stay! Plan on going back every year and staying at The Resort!

Review collected in partnership with this hotel
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1Thank alison397
TheResort, General Manager at Resort at Governor's Crossing, responded to this review

Thank you for your kind words! We are glad you had a great experience and we can't wait to have you return year after year. Heather, General Manager

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Resort at Governor's Crossing offers 165 units for the perfect vacation. Our guest units can sleep from 2 to 14 and are equipped with full kitchens, baths with jetted tubs, modern decor and DVD players. The whole family will enjoy our year round climate controlled indoor water park and our seasonal outdoor water park with 5 pools, two hot tubs, high speed water slides, sauna, and a 250 foot lazy river. Be it a family vacation, weekend getaway, or a business trip you can rest assured that you have made the right choice when selecting to stay at The Resort at Governor's Crossing when looking for accommodations in the Smokies. ... more   less 

Additional Information about Resort at Governor's Crossing

Address: 225 Collier Dr, Sevierville, TN 37862-6911
Location: United States > Tennessee > Sevier County > Sevierville
Price Range: $98 - $270 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Resort at Governor's Crossing 3.5*
Number of rooms: 165
Reservation Options:
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Also Known As:
Resort At Governor`s Crossing Hotel Sevierville
The Resort At Governors Crossing
Governors Crossing Resort
Governor's Crossing
Resort Governors Crossing
Hotel Style:
#1 Green Hotel in Sevierville
#7 Romantic Hotel in Sevierville
#8 Family Hotel in Sevierville
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Questions & Answers

Here's what travelers have asked, with answers from Resort at Governor's Crossing staff and other travelers.
18 questions
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Questions? Get answers from Resort at Governor's Crossing staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Just arrive and enjoy. The room has all you need to be comfortable.”
mandy1280, 3 weeks ago | Read review
“one elevator goes to lobby, other elevator goes to pool/arcade rooms”
ashleyl278, 3 weeks ago | Read review
“I think they should be more on top of stocking up the room. After being out all day vacationing and having fun, you shouldn't have to come to an un stocked room.”
P6425SKstephaniec, 3 weeks ago | Read review
“First floor rooms will be convenient to the indoor pool but avoid if the noise would bother you”
I7874GDheatherm, 4 weeks ago | Read review
“Location is very good easy to get where you want and close to some of the best shopping and eating”
mdyerstraits, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Priceline
$119* /night
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HotelQuickly$216
Hotwire.com$119
Booking.com$119
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*Disclaimer
Prices are for 1 room, 2 adults
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