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Resort at Governor's Crossing

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965 Reviews from our TripAdvisor Community

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Showing 963: English reviews
Celina, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed yesterday NEW

We booked in on Tuesday and departed Sunday morning. We got to our room and unpacked on the 5th floor. After getting settled in we tried to get online and the wifi is not working. I go down to the desk and am told due to a lightning strike a couple weeks ago the 5th floor does not work. When... More 

Helpful?
Thank Rod C
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed yesterday NEW via mobile

We stayed here when it was brand new several years ago & loved it. We recently returned and weren't as impressed as we were the first time. Customer service was great & all of the staff was extremely nice and helpful. The room had lots of space, but just wasn't as luxurious as you would expect from a resort. Unfortunately... More 

Helpful?
Thank kymom121
Sevierville, Tennessee
1 review
5 of 5 stars Reviewed yesterday NEW

Greg and Caleb at the front desk were awesome! They provided superb customer experience to ensure I had the best stay. Can't say enough about Greg and his customer focused mentality! THANKS AGAIN GREG!!!

Helpful?
Thank 717familytime
Nashville, Tennessee
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

Very nice staff very pleasant and so helpful clean place close to everything the pool was open late the last river was so much fun and close to Dollywood I would stay there again and again felt so good staying there

Helpful?
Thank ki1771
THeResort, General Manager at Resort at Governor's Crossing, responded to this review

Thank you for the 5 star review! We love ensuring our guest have Great Smoky Mountain Memories. The lazy river and our pools are great fun! Again thank you and your kind review and words go along way to making sure the staff know what a wonderful job they do! Heather, General Manager More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I had read some bad reviews on your site but decided to book anyway. My family stayed in a two bedroom suite. It looked newly remodeled. Very nice furnishings and very clean. The kids loved the pools with water slides. Convenient to all of entertainment venues. Really enjoyed this resort.

Helpful?
Thank cf37601
THeResort, General Manager at Resort at Governor's Crossing, responded to this review

Thank you for the 5 star review! We love ensuring our guest have Great Smoky Mountain Memories. We have just completed a furniture upgrade this winter, thank you for your reassuring words. Hope you return again to enjoy The Resort at Governor's Crossing. Heather, General Manager More 

2 reviews
4 of 5 stars Reviewed 4 days ago NEW via mobile

"Resort" is a bit of a misnomer if you're more used to "luxury" accommodations, but this place was really nice. Rooms have a full kitchen, a bath with jets and a bathroom you can actually turn around in or permits more than one person to use, and a separate bedroom and living space with a TV in each. Plus a... More 

Helpful?
Thank Nicole W
THeResort, General Manager at Resort at Governor's Crossing, responded to this review

Thank you for the detailed 4 star review! We love ensuring our guest have Great Smoky Mountain Memories. We appreciate the opportunities to improve and the detailed positives you have made about our property. Again thank you and your kind review and words go along way to making sure the staff know what a wonderful job they do! Heather, General... More 

McArthur, Ohio
1 review
5 of 5 stars Reviewed 5 days ago NEW

Our family of 5 stayed here in August and I have to say the Hotel is in a great area. There is lots of activities for all ages and there are tons of places to shop. The rooms are large and super nice. The waterpark area is a great place for the kids to wind down after a long day.... More 

Helpful?
Thank iamurgod05
THeResort, General Manager at Resort at Governor's Crossing, responded to this review

Thank you for the 5 star review! We love ensuring our guest have Great Smoky Mountain Memories. You are correct we are in a Great area. Again thank you and your kind review and your words go along way to making sure the staff, Especially Caleb and Great, know what a wonderful job they do! Heather, General Manage More 

Bridgeport
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Our family of 5 stayed here the middle of July. The resort is located in a low traffic area, but within sight of the main highway into Sevierville, outlets, restaurants, and the NASCAR go cart racing tracks. The rooms were spacious and beautifully decorated, but they are located on a hillside. The pool and put put golf were quite small... More 

Helpful?
Thank ngb1948
THeResort, General Manager at Resort at Governor's Crossing, responded to this review

Thank you for the 4 star review! Glad you enjoyed staying with us and our great location and can't wait to have you back with us. Heather, General Manager More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We got 3 bedroom condo for 9 ppl and it was cheaper then booking 2 small rooms.it was large clean and the activities for kids is awesome... playground trampoline water parks putt putt.more then enough to keep the littles happy....we loved our stay and will def be back

Helpful?
Thank Regina M
THeResort, Manager at Resort at Governor's Crossing, responded to this review

Thank you for the 5 star review! We love ensuring our guest have Great Smoky Mountain Memories. There is a lot of benefits of condos based on each individuals vacationing needs. Again thank you and your kind review and words go along way to making sure the staff know what a wonderful job they do! Heather, General Manager More 

Level Contributor
11 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

The Boyd, Robin, Sarah, Faith Travis Family really had a SUPER DOOPER WOW VACATION HERE! Condo is so very much better and nicer than just a hotel. This condo and it's wow water parks are ding dang great! It has a indoor water park and outside also! Water park outside has a giant movie screen they let you watch great... More 

Helpful?
Thank Boyd T
THeResort, General Manager at Resort at Governor's Crossing, responded to this review

Thank you for an awesome review and great photos! We love ensuring our guest have Great Smoky Mountain Memories. There is a lot of benefits of condos based on each individuals vacationing needs. Again thank you and your kind review and words go along way to making sure the staff know what a wonderful job they do! Heather, General Manager More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Business Center with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
The Resort at Governor's Crossing offers 165 units for the perfect vacation. Our guest units can sleep from 2 to 14 and are equipped with full kitchens, baths with jetted tubs, modern decor and DVD players. The whole family will enjoy our year round climate controlled indoor water park and our seasonal outdoor water park with 5 pools, two hot tubs, high speed water slides, sauna, and a 250 foot lazy river. Be it a family vacation, weekend getaway, or a business trip you can rest assured that you have made the right choice when selecting to stay at The Resort at Governor's Crossing when looking for accommodations in the Smokies. ... more   less 

Additional Information about Resort at Governor's Crossing

Address: 225 Collier Dr, Sevierville, TN 37862-6911
Location: United States > Tennessee > Sevier County > Sevierville
Price Range: $97 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Resort at Governor's Crossing 3.5*
Number of rooms: 165
Reservation Options:
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Also Known As:
Resort At Governor`s Crossing Hotel Sevierville
The Resort At Governors Crossing
Governors Crossing Resort
Governor's Crossing
Resort Governors Crossing
Hotel Style:
#1 Green Hotel in Sevierville
#7 Romantic Hotel in Sevierville
#8 Family Hotel in Sevierville
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