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Resort at Governor's Crossing

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969 Reviews from our TripAdvisor Community

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Showing 967: English reviews
Harrisburg, Pennsylvania
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed yesterday NEW

We rented a three bedroom condo for 6 adults and three children. The rooms were large and there was plenty of space for everyone, Everybody in our group loved the room. It was clean when we arrived and we were provided clean towels and the garbage was emptied everyday. Housekeeping was really helpful and very polite! Full kitchen with all... More 

Helpful?
Thank happytraveler52787
Level Contributor
4 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

Wanted a mountain vacation that the entire family could enjoy. My 15 yr old and 1 yr old loved this place. We relaxed is our large room and played in the water until we were exhausted. Definitely will revisit!

Helpful?
Thank Dana A
1 review
5 of 5 stars Reviewed 2 days ago NEW

The rooms were extremely clean. The Staff was very helpful and were there to assist. Greg in the Office was the best when we booked and then again when we arrived. He remembered us from booking and assisted when one party arrived before the other. He was quick, friendly and had a smile to share. The pool areas were great... More 

Helpful?
Thank Dakota C
Winston Salem, North Carolina
Level Contributor
96 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We spent four nights at Resort. Check-in was mostly quick and easy. Their was only one person assisting at the counter, and he had to stop at least four times to answer the telephone during my transaction. The hotel was clean and well-equipped. Our suite was roomy and comfortable. The beds were great; the sofa slept more comfortably as a... More 

Helpful?
Thank TheTravelingMoma
Celina, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

We booked in on Tuesday and departed Sunday morning. We got to our room and unpacked on the 5th floor. After getting settled in we tried to get online and the wifi is not working. I go down to the desk and am told due to a lightning strike a couple weeks ago the 5th floor does not work. When... More 

Helpful?
Thank Rod C
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed here when it was brand new several years ago & loved it. We recently returned and weren't as impressed as we were the first time. Customer service was great & all of the staff was extremely nice and helpful. The room had lots of space, but just wasn't as luxurious as you would expect from a resort. Unfortunately... More 

Helpful?
Thank kymom121
Sevierville, Tennessee
1 review
5 of 5 stars Reviewed 3 days ago NEW

Greg and Caleb at the front desk were awesome! They provided superb customer experience to ensure I had the best stay. Can't say enough about Greg and his customer focused mentality! THANKS AGAIN GREG!!!

Helpful?
Thank 717familytime
Nashville, Tennessee
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

Very nice staff very pleasant and so helpful clean place close to everything the pool was open late the last river was so much fun and close to Dollywood I would stay there again and again felt so good staying there

Helpful?
Thank ki1771
THeResort, General Manager at Resort at Governor's Crossing, responded to this review

Thank you for the 5 star review! We love ensuring our guest have Great Smoky Mountain Memories. The lazy river and our pools are great fun! Again thank you and your kind review and words go along way to making sure the staff know what a wonderful job they do! Heather, General Manager More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I had read some bad reviews on your site but decided to book anyway. My family stayed in a two bedroom suite. It looked newly remodeled. Very nice furnishings and very clean. The kids loved the pools with water slides. Convenient to all of entertainment venues. Really enjoyed this resort.

Helpful?
Thank cf37601
THeResort, General Manager at Resort at Governor's Crossing, responded to this review

Thank you for the 5 star review! We love ensuring our guest have Great Smoky Mountain Memories. We have just completed a furniture upgrade this winter, thank you for your reassuring words. Hope you return again to enjoy The Resort at Governor's Crossing. Heather, General Manager More 

2 reviews
4 of 5 stars Reviewed 6 days ago NEW via mobile

"Resort" is a bit of a misnomer if you're more used to "luxury" accommodations, but this place was really nice. Rooms have a full kitchen, a bath with jets and a bathroom you can actually turn around in or permits more than one person to use, and a separate bedroom and living space with a TV in each. Plus a... More 

Helpful?
Thank Nicole W
THeResort, General Manager at Resort at Governor's Crossing, responded to this review

Thank you for the detailed 4 star review! We love ensuring our guest have Great Smoky Mountain Memories. We appreciate the opportunities to improve and the detailed positives you have made about our property. Again thank you and your kind review and words go along way to making sure the staff know what a wonderful job they do! Heather, General... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Business Center with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
The Resort at Governor's Crossing offers 165 units for the perfect vacation. Our guest units can sleep from 2 to 14 and are equipped with full kitchens, baths with jetted tubs, modern decor and DVD players. The whole family will enjoy our year round climate controlled indoor water park and our seasonal outdoor water park with 5 pools, two hot tubs, high speed water slides, sauna, and a 250 foot lazy river. Be it a family vacation, weekend getaway, or a business trip you can rest assured that you have made the right choice when selecting to stay at The Resort at Governor's Crossing when looking for accommodations in the Smokies. ... more   less 

Additional Information about Resort at Governor's Crossing

Address: 225 Collier Dr, Sevierville, TN 37862-6911
Location: United States > Tennessee > Sevier County > Sevierville
Price Range: $97 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Resort at Governor's Crossing 3.5*
Number of rooms: 165
Reservation Options:
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Also Known As:
Resort At Governor`s Crossing Hotel Sevierville
The Resort At Governors Crossing
Governors Crossing Resort
Governor's Crossing
Resort Governors Crossing
Hotel Style:
#1 Green Hotel in Sevierville
#7 Romantic Hotel in Sevierville
#8 Family Hotel in Sevierville
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