New Hotel Collection Smoky Mountains
101 E Main St Gatlinburg Area, Sevierville, TN 37862-3555
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Room & Suite (18)
Dining (4)
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About
#7 of 53 Specialty lodging in Sevierville
Location
4.4
Cleanliness
5.0
Service
4.6
Value
4.5
Travelers' Choice
The Historic Central Hotel was built in the late 1800's on the public square in Sevierville, TN. In 1923, the Hotel was destroyed by fire, and was rebuilt in 1938. President Roosevelt often stayed at the hotel in the 1940's and during his trip in 1941, he dedicated the Great Smoky Mountains as a National Park. Today it is America's most visited National Park. During the 1960's, the hotel was converted to a bank to service the growing downtown business landscape. Today, the hotel brings back the charm of its original state with large resort-style accommodations and all the amenities you would expect from a New Hotel Collection property.
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Property amenities
Free public parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Coffee shop
Hiking
Bowling offsite
Concierge
Non-smoking hotel
Street parking
Wifi
Complimentary Instant Coffee
Water park offsite
Clothes dryer
Self-serve laundry
Washing machine
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Room features
Blackout curtains
Air conditioning
Additional bathroom
Dining area
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Fireplace
Private balcony
Seating area
Separate living room
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Dishwasher
Microwave
Oven
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
Radio
iPod docking station
Bath / shower
Complimentary toiletries
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Room types
Mountain view
Landmark view
Non-smoking rooms
Family rooms
Location
69Somewhat walkable
Grade: 69 out of 100
23Restaurantswithin 0.3 miles
11Attractionswithin 0.3 miles
Contact
101 E Main St Gatlinburg Area, Sevierville, TN 37862-3555
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My stay at this hotel went over my expectations i would definitely come back and stay again, katy at the front desk was very helpful and kind she answered all of our questions about attractions in the area which was very helpful, I would most definitely recommend this hotel to everyone.
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Date of stay: February 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from B Patel, General Manager at New Hotel Collection Smoky Mountains
Responded Feb 14, 2023
Thanks very much for the great review and the shout out to our team members we will be sure to pass along your wonderful comments. Thank you for being our guest and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tina K wrote a review Jan 2023
Very surprising gem in the heart of Sevierville! The room was so nice, large and clean. Our stay was short, but this hotel was so accomodating. Kathy was very helpful and very knowledgeable! Thanks, Kathy!!!
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from B Patel, General Manager at New Hotel Collection Smoky Mountains
Responded Jan 27, 2023
Thank you for staying with us, we are very happy to hear that you had a great stay and enjoyed all the services and amenities we had to offer. Kathy does an exceptional job and we appreciate her for all the great work they do. Please visit us again soon
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lance R wrote a review Jan 2023
This place exceeded my expectations! Everything was as stated online. I checked in after hours and Kimberly made it very simple and quick. Shookie greeted me on the hallway with a big smile. They both were great!
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Date of stay: January 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from B Patel, General Manager at New Hotel Collection Smoky Mountains
Responded Jan 26, 2023
Thank you for staying with us, we are so happy you had a great stay and enjoyed all the services and amenities we had to offer. Shookie and Kimberly are an asset to the company and we appreciate him. Please visit us again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fantastic location with beautifully decorated rooms. We’ve been to the area many times, and this was by far the best experience yet. Service was next level! Special thanks to Shookye for helping us with the smart TV. Highly recommend this property!
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from B Patel, General Manager at New Hotel Collection Smoky Mountains
Responded Jan 20, 2023
Thank you for staying with us, we are so happy you had a great stay and enjoyed all the services and amenities we had to offer. Shookie is an asset to the company and we appreciate him. Please visit us again soon.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had the pleasure of staying at this fine historic hotel. The room/apartments are very clean and well done. The full kitchen was very nice to have as we could buy full size items and store them in the fridge. Had an issue and needed to do a load of laundry no problem laundry soap was provided. Thank you to the Staff Kimberly and Shook. They wanted to know what they could do better for next time. My answer was nothing.
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Date of stay: January 2023Trip type: Traveled on business
Value
Cleanliness
Service
Room Tip: Each room has its own decor so every trip is different.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from B Patel, General Manager at New Hotel Collection Smoky Mountains
Responded Jan 10, 2023
Thank you for staying with us, we are so happy you had a great stay and enjoyed all the services and amenities we had to offer. Kimberly and Shookie are an asset to the company and we appreciate him. Please visit us again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Avoid this place!! Only good thing is restaurant which states they are not a part of hotel so you are not allowed to put your meals on your room. Floors were so dirty my brand new white socks were dirty within a couple of hours after walking around unit. Every day brand new pair white socks, dirty. No safety bars in showers. Second bathroom has toilet paper dispenser on side of sink cabinet where even a young child will struggle to use it. They left an entire blank wall, easy to reach, blank where toilet paper dispenser should go. "no stick' skillet so cheap the handle gets hot when you cook. Very few items in kitchen for me to use to cook. No pyrex. Little to no sound proofing in walls - very loud. Check in is substandard. The best employee was the maintenance guy who came out to repair the water filter in frig and handle on paper towel holder in kitchen. What a waste of my money.…
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Date of stay: December 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from B Patel, General Manager at New Hotel Collection Smoky Mountains
Responded Jan 10, 2023
Thank you for your feedback. We do like to apologies for your two legit complaints that we received after your check in which was water filter and walking around back to enter guest rooms. As we take employees and guest harassment very seriously we had an option to let you leave however, we did not take in to consideration as we wanted you to enjoy your stay of 7 nights. Our management also tried reaching out to you after contacting RCI vie room phone as well as cell phone. I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
James M wrote a review Dec 2022
We brought the children up to go to Dollywood. We chose to stay at the Central Hotel. I am so glad we did. Love the history of this place. It was very clean and felt like home. Shookee the maintenance man was a huge help to us as well.
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from B Patel, General Manager at New Hotel Collection Smoky Mountains
Responded Dec 29, 2022
Thank you so much for your kind review! We are so pleased to receive your positive feedback and will share it with our entire team and especially the one you generously mentioned. We work hard to deliver exceptional experiences so hearing your vacation went so well is music to our ears! We appreciate your staying with us and hope to see you again in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Blaklyn m wrote a review Dec 2022
The hotel is beautiful and so relaxing!! We enjoyed talking with Shooke he is so friendly and helpful. We appreciate him checking on us and telling us the history of the hotel! It has so much history behind it which makes It so much more interesting and fun!
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from B Patel, General Manager at New Hotel Collection Smoky Mountains
Responded Dec 28, 2022
Thank you for taking time to leave us such a wonderful review. I am pleased you enjoyed your stay with us and we look forward to your return.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very clean and nice hotel, lots of space. Shookye was helpful and nice to talk to. Would definitely recommend to everyone and will be coming back. Coffee shop and restaurant both are good and formal!!
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Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from B Patel, General Manager at New Hotel Collection Smoky Mountains
Responded Nov 20, 2022
Thank you for staying with us, we are so happy you had a great stay and enjoyed all the services and amenities we had to offer. Shookie is an asset to the company and we appreciate him. Please visit us again soon.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent hotel. We stayed in a 3 br suite and it was extremely spacious. Kimberly & Kathy @ front dest was very friendly. Kimberly brought us scour of high chairs for bar. AC was good. We could not hear any outside noise. Location is great for Dollywood, Anakeesta, & Gatlinburg. Only improvement would be 1-2 additional comfortable chairs like ones when you get off elevator. We will be back.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from B Patel, General Manager at New Hotel Collection Smoky Mountains
Responded Sep 30, 2022
Thank you for staying with us, we are very happy to hear that you had a great stay and enjoyed all the services and amenities we had to offer. Kathy and Kimberly does an exceptional job and we appreciate them for all the great work they do. Please visit us again soon
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$202 - $343 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTennesseeSevier CountySevierville
NUMBER OF ROOMS
16
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Claim Your ListingNEW HOTEL COLLECTION SMOKY MOUNTAINS $145 ($̶1̶6̶0̶) - Updated 2023 Prices & Specialty Hotel Reviews - Sevierville, TN
Frequently Asked Questions about New Hotel Collection Smoky Mountains
Which popular attractions are close to New Hotel Collection Smoky Mountains?
Nearby attractions include Dolly Parton Statue (0.08 miles), Sevier County Courthouse (0.08 miles), and Sweet Peas & Ivy (0.09 miles).
What are some of the property amenities at New Hotel Collection Smoky Mountains?
Some of the more popular amenities offered include free wifi, a fitness center, and a concierge.
Which room amenities are available at New Hotel Collection Smoky Mountains?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at New Hotel Collection Smoky Mountains?
Guests can enjoy free instant coffee during their stay.
Is parking available at New Hotel Collection Smoky Mountains?
Yes, free public parking nearby and street parking are available to guests.
What are some restaurants close to New Hotel Collection Smoky Mountains?
Conveniently located restaurants include Hickory Cabin Restaurant, Graze Burgers, and Seasons 101.
Are there opportunities to exercise at New Hotel Collection Smoky Mountains?
Yes, guests have access to a fitness center during their stay.
Is New Hotel Collection Smoky Mountains located near the city center?
Yes, it is 0.2 miles away from the center of Sevierville.
Are any cleaning services offered at New Hotel Collection Smoky Mountains?
Yes, self serve laundry and a clothes dryer are offered to guests.
Are there any historical sites close to New Hotel Collection Smoky Mountains?
Many travelers enjoy visiting The McMahan Indian Mound (0.3 miles) and Stephaine (4.6 miles).
Is New Hotel Collection Smoky Mountains accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.