My stay at this hotel went over my expectations i would definitely come back and stay again, katy at the front desk was very helpful and kind she answered all of our questions about attractions in the area which was very helpful, I would most definitely recommend this hotel to everyone.
Very surprising gem in the heart of Sevierville! The room was so nice, large and clean. Our stay was short, but this hotel was so accomodating. Kathy was very helpful and very knowledgeable! Thanks, Kathy!!!
This place exceeded my expectations! Everything was as stated online. I checked in after hours and Kimberly made it very simple and quick. Shookie greeted me on the hallway with a big smile. They both were great!
Fantastic location with beautifully decorated rooms. We’ve been to the area many times, and this was by far the best experience yet. Service was next level! Special thanks to Shookye for helping us with the smart TV. Highly recommend this property!
I had the pleasure of staying at this fine historic hotel. The room/apartments are very clean and well done. The full kitchen was very nice to have as we could buy full size items and store them in the fridge. Had an issue and needed to do a load of laundry no problem laundry soap was provided. Thank you to the Staff Kimberly and Shook. They wanted to know what they could do better for next time. My answer was nothing.
Avoid this place!! Only good thing is restaurant which states they are not a part of hotel so you are not allowed to put your meals on your room. Floors were so dirty my brand new white socks were dirty within a couple of hours after walking around unit. Every day brand new pair white socks, dirty. No safety bars in showers. Second bathroom has toilet paper dispenser on side of sink cabinet where even a young child will struggle to use it. They left an entire blank wall, easy to reach, blank where toilet paper dispenser should go. "no stick' skillet so cheap the handle gets hot when you cook. Very few items in kitchen for me to use to cook. No pyrex. Little to no sound proofing in walls - very loud. Check in is substandard. The best employee was the maintenance guy who came out to repair the water filter in frig and handle on paper towel holder in kitchen. What a waste of my money.…
We brought the children up to go to Dollywood. We chose to stay at the Central Hotel. I am so glad we did. Love the history of this place. It was very clean and felt like home. Shookee the maintenance man was a huge help to us as well.
The hotel is beautiful and so relaxing!! We enjoyed talking with Shooke he is so friendly and helpful. We appreciate him checking on us and telling us the history of the hotel! It has so much history behind it which makes It so much more interesting and fun!
Very clean and nice hotel, lots of space. Shookye was helpful and nice to talk to. Would definitely recommend to everyone and will be coming back. Coffee shop and restaurant both are good and formal!!
Excellent hotel. We stayed in a 3 br suite and it was extremely spacious. Kimberly & Kathy @ front dest was very friendly. Kimberly brought us scour of high chairs for bar. AC was good. We could not hear any outside noise. Location is great for Dollywood, Anakeesta, & Gatlinburg. Only improvement would be 1-2 additional comfortable chairs like ones when you get off elevator. We will be back.
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