Overall, the resort is very nice, especially for families with kids as there is a huge waterpark right on property and an even bigger one across the street. This week was a Timeshare trade for us into the Presidential Reserve. Upon check-in, we were told that we were getting a 2 Bedroom Deluxe. When I emphasized "presidential reserve", the clerk indicated that when Presidential Reserve is booked, you typically get a 2 Bedroom Deluxe. I told him that I paid extra for the P.R. and after a minute of discussion, he said he would check to see what he could do and wasn't sure they had any available. He disappeared and after 5 minutes returned telling me that I was in luck and they had one available on the first floor facing the golf course. This was not a good start to the week. After a couple of hours in the room, we stepped in some very damp carpeting that seemed to get worse. Long story short, the AC was leaking. Throughout the week, maintenance came 3 times saying that it was corrected each time. We were very frustrated. Wyndham did send a gift basket on the last night for our inconvenience but somehow, it didn't matter. My niece also noticed dust on the 2nd bedroom furniture. We also had to take our garbage to the end of the hall into the Trash Room. We were not told of this until we inquired on the 3rd day about what to do with our trash. Golf view was of a golf mound so no view there. Location: The resort is on the north end of the strip. Most of the attractions are in Pigeon Forge which requires a 10 minute drive on a good day. We found the strip to be always crowded. I can't imagine this place in the summer. If you want to be away from it, this resort is perfect. All in All a decent resort. Stepping on Wet Carpet every day was really bad and having to take your own garbage out while on vacation was slightly inconvenient but can deal with it.…
We stayed in a 3 bedroom condo and enjoyed it. We enjoyed the onsite water parks. We used Polka Dot Pots purchasing and painting ceramics. The hours were great as it stayed open til 10 for both the indoor water park and the ceramics activity. The outdoor park closed at 8 unless it stormed. Only complaints were the food vendors by the pool wanted cash or room charge only but no room charges for Wyndham guests. We also had problems with the second air unit in our room keeping it cold.
My mother booked our vacation in November for the end of May. Well, the resort cancelled our reservation. If it wasn't for us looking into it we would never have known. When asked for a re-booking they told us they had no rooms until August. We are planning a summer vacation and I can not take a vacation in August due to work. If we would have re-booked in August the cost/ points went up as well. When looking into an alternative hotel, we are being told that the pools are by appointment only. Are you kidding me. I have kids that want to go to a pool on vacation. I will definately not recommend a time share to anyone. So very disappointed.
my aunt booked a room for our family vacation on april 2. Well the canceled the room on us and our trip is just two weeks away. Now we have no room. We called the company and the told us the rooms are being held for VIP members only. Why on earth would you tell a customer they are not important. I will leave reviews on every platform cause this is ridiculous. They would not even help us find a room in another location. You over booked your rooms you should find us a room AND PAY for it.
The location was excellent. It is a little less crowded in sevierville than alternate locations in the area. The staff was the best - very kind and considerate. We took a drive to the national park and to Cade’s Cove. Both were easy from our location.