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Wilderness at the Smokies Resort

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2,408 Reviews from our TripAdvisor Community

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There are newer reviews for Wilderness at the Smokies Resort
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Showing 2,407: English reviews
Nashville, Tennessee
Reviewed March 21, 2015

I recently stayed at this Wilderness Resort and had a great time with my family. There are tons of things to do for kids of all ages, but they come at a price; meaning some of the amenities were hugely overpriced. Since we visited during Spring Break the only water attraction open was the indoor waterpark. Cons: - The amount...

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4Thank AnibalPachecoIT
Reviewed March 21, 2015

I read the reviews before we came and was feeling like we had planned a horrible trip. Everything was opposite of the bad reviews for the most part. We stayed connected to indoor watermark. Third floor. Rooms are normal hotel rooms, clean, with a microwave, mini fridge, stove top and sink. No pots or pans or utensils, but you bring...

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Thank Allyepp
Walland
Reviewed March 21, 2015

We checked in at noon, but the room wasn't ready (not guaranteed until 4pm, which was fine). They took our cell number and said they would text us when the room was ready. I called at 3pm to see if the room was ready, but they didn't even check - they just said that if I hadn't received a call...

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5Thank Jerilyn S
Reviewed March 19, 2015 via mobile

The watermark was amazing. Kids loved the rides. The arcade is way over priced. They offer a Xbox one for 95000 tickets one tickets cost 50 cents. So you do the math. All in all it was a great experience. We would return. Be prepared to drop a lot of cash. For food and room.

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Thank okra77
Jackson, Mississippi
Reviewed March 19, 2015

I wanted to take a moment to rate this resort. My kids, husband, and I had a BLAST!!! We just checked out last week and have already booked our next stay in August. There was so much to do and the staff was so friendly. I would recommend this place to anyone with a family.

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Thank Pam M
Franklin
Reviewed March 18, 2015

This was a fun family trip. I had read other reviews but did not see what others had complained about. The room was better than average. The leather furniture was heavily worn, but the beds were ok and the linens clean. Every member of the staff I talked to could not have been more friendly or helpful. They were great...

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Thank Ren O
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

Dear Ren O, Thank you for taking the time to write us a review. We also thank you sharing your experience here with us and we're glad you and your family enjoyed your time here with us. I am very pleased to announce to you that we are getting a delivery of brand new sofas next week. We're very excited...

Lake Wylie, South Carolina
Reviewed March 16, 2015

We stayed at the resort for a volleyball tournament weekend. It was very easy to get to the convention center for the games. The room service was quick and the food was good. The shuttle to the water park made it easy for the kids to enjoy all they had to offer.

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1Thank Teresa B
Reviewed March 15, 2015 via mobile

I was a bit skeptical after reading so many negative reviews about cleanliness of rooms. However, we checked into Stone Hill March 11th, our room was very clean. Couple small hairs on sheets. No spots, bedbugs, bathroom was clean, as well as, tub. Bed was extremely comfy. The staff was not the friendliness. The waterpark was awesome. My kids had...

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1Thank Srd231
Cornelius, North Carolina
Reviewed March 15, 2015

We stayed for a cheer competition at the River lodge. Rooms ok... Small, only one mirror (for five girls!). Rooms very worn out and weird A/C systmens. Biggest isuse is with understaffed resturants and bars and credit card machines and computers to charge to room was down all weekend. This caused long waits for tables and food. We witness one...

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5Thank Nancy R
Lawton, Oklahoma, United States
Reviewed March 15, 2015 via mobile

Spent one night in one bedroom suite on Friday night. We arrived at noon to take advantage of the use of waterpark before checking in and thought the room would be ready well before 4pm. Received text at 3:57 saying room was ready. The four hours in the waterpark was more than enough as we had time to do some...

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4Thank Elio V
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Internet
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Wilderness at the Smokies Resort

Address: 1424 Old Knoxville Hwy, Sevierville, TN 37876-1358
Location: United States > Tennessee > Sevier County > Sevierville
Price Range: $338 - $342 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Wilderness at the Smokies Resort 3.5*
Number of rooms: 713
Reservation Options:
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Also Known As:
Wilderness At The Smokies Hotel Sevierville
Hotel Style:
#9 Family Hotel in Sevierville
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Questions & Answers

Here's what travelers have asked, with answers from Wilderness at the Smokies Resort staff and other travelers.
41 questions
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Questions? Get answers from Wilderness at the Smokies Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Forget it!”
 of 5 bubbles Dan_Judy77, 5 days ago | Read review
“4th floor for less noise. Many beds, little square footage.”
 of 5 bubbles sarahH3682FX, 1 week ago | Read review
“Not as kid friendly as it could be!”
 of 5 bubbles drussell, 1 week ago | Read review
“Check everything out yourself....”
 of 5 bubbles iusvir, 2 weeks ago | Read review
“Get a room away from the water park, or on an upper floor, mornings and evenings it sounds like a heard of cattle running by.”
 of 5 bubbles whip177, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question