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Wilderness at the Smokies Resort

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2,261 Reviews from our TripAdvisor Community

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Showing 2,261: English reviews
Richmond, Kentucky
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

This was such a fun place to stay. We had a great time and so did the kids. We stayed busy with the water park and then did the arcade. The only thing that was wrong was the toilet didn't work for a little bit. I called the desk and a technician came right away. They said that they had... More 

Helpful?
Thank Paul P
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW via mobile

We booked the wilderness was put at stone hill which was okay but wasn't expecting kids pool to be open but was closed had to go to the wilderness got there at 715 doors said closed at 10 but at 8 they closed we stayed there 4 nights bed sheets were never changed. Only thing we saw done to the... More 

Helpful?
1 Thank Sharon W
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

The only reason I'm giving this place a "Poor" rating instead of "Terrible" is because my son loved the water park. We booked two nights over the weekend, thinking it would be a wonderful family experience. Unfortunately, that was short-lived. On Friday at 9:30 PM my son was asleep and my husband and I were on our way to sleep... More 

Helpful?
5 Thank Casie W
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

Have stayed here several times and kids always love the outdoor and indoor water slides. Wave pool water is always cool but easy to get use too. My major issue this stay was with the new outrageous prices for the games in the arcade. $1 now only gets you 2 credits and almost all the games take 4 or more.... More 

Helpful?
2 Thank Brad B
Clyde, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The rooms were clean, plenty of towels of extra amenities for my children. Overall the room and hotel was a pretty good experience . Staff could be a little more friendly . Had a bad experience with a life guard on duty on the outdoor water park. I was snapping a picture and turned around and my 6 year old... More 

Helpful?
4 Thank den2nsamantha
Hendersonville, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

I highly recommend staying at Wilderness at the Smokies! We stayed in the standard room with two beds. The beds were very comfortable. The water park was great! The only downside was the outdoor water park didn't open until noon. Would have been better if it had opened at 9:00 a.m. All in all we had a blast and will... More 

Helpful?
Thank CLE308
Atlanta, Georgia
Level Contributor
5 reviews
5 of 5 stars Reviewed 1 week ago via mobile

The kids were out of school for a week, so plans were made to head to Wilderness at the Smokies. The drive from Atlanta wasn't bad. The check-in process was smooth. We arrived early and our room was ready. This time of year seems to be off season so the resort wasn't crazy crowded. The kids had a complete blast!!!!... More 

Helpful?
Thank Tatrabian L
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I just want to say how wonderful the staff is at the wilderness. We met a wonderful life guard Derek who is great with my kids! He sure knows how to make them smile and it's nice to know he can still be observant and friendly. We also had a great experience in the arcade with Mr. Patrick from Michigan.... More 

Helpful?
Thank Susanrowe2
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

If you are looking for a fun water park in the Pigeon Forge area this is the place for you. The resort has indoor and outdoor water park for all ages as well as an indoor pottery painting and arcade. However, the service was not as great as the amenities. When we first arrived, the room was not as described.... More 

Helpful?
2 Thank Brittany D
Durham, North Carolina
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Wonderful cabin like accommodations that sleep up to 10 people. we were very convenient to all the fun and my grandchildren had a blast. Definitely a nice get away for family with children. Had restaurant on premises and shops. It was close to Pigeon Forge and very convenient to eating places.

Helpful?
Thank macdebi
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Room Service
  • Concierge
  • Banquet Room
  • Conference Facilities

Additional Information about Wilderness at the Smokies Resort

Address: 1424 Old Knoxville Hwy, Sevierville, TN 37876-1358
Location: United States > Tennessee > Sevier County > Sevierville
Hotel Class:3.5 star — Wilderness at the Smokies Resort 3.5*
Number of rooms: 713
Also Known As:
Wilderness At The Smokies Hotel Sevierville
Hotel Style:
#9 Family Hotel in Sevierville
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