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Wilderness at the Smokies Resort

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Wilderness at the Smokies Resort
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2,333 Reviews from our TripAdvisor Community

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Showing 2,333: English reviews
Milledgeville, Georgia
Reviewed 3 days ago NEWvia mobile

Had a good stay, had to move out the first room water leaking from the above room first room was close to elevator,second room was not plus would not give a up grade in the building on the hill which we were staying in wife was not please,grandson had a great time at the lower building with all the games....

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Thank 829b
Chicago, Illinois
Reviewed 1 week ago NEW

Spent a night at Wilderness at the Smokies with my Family on our way to a Thanksgiving week in Pigeon Forge. We stayed in a 3 bedroom condo with 3 families. Each room had their own bathroom. The room included a kitchenette. It was very clean and reasonable. The indoor waterpark is smaller. There is the traditional water sprayer and...

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Thank Ingrid W
Hilton Head, South Carolina
Reviewed 1 week ago

My family (with an 8 1/2 year old son) has been to the Wilderness 3 times this year. We had no issues during any part of our stay. In February, the indoor waterpark was open and was warm. In May, the indoor and outdoor waterparks were open and in September the indoor and one of the outdoor parks was open....

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Thank SouthernandAcclaimed
Reviewed 1 week ago via mobile

I reserved a room for my family of five. Nowhere on the website does it say that we would have to spend 5 hours in a meeting trying to get us to become members to the resort. We wasted almost a full day on this meeting only to discover that this resort is a waste of money for many people....

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1Thank Kristi M
South MS
Reviewed 1 week ago

We just finished a 4 night stay over the Thanksgiving holiday. We had a wonderful time. We had a room with a bunk bed in the main building on the 4th floor. We were very concerned about bed bugs (in light of all of the other reviews) but checked each bed before bringing our things into the room and all...

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Thank AandP1
Reviewed 1 week ago via mobile

My family has visited several times this year, we always hit the arcade asap and look for Ricky who works in there. Every time we are treated with immense kindness and politeness by him. Hes so helpful, during our stay. Even has great suggestions for things to do around town. Most importantly hes so great to my kids! This always...

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Thank ReneeTaylor99
Bradenton, Florida
Reviewed 2 weeks ago via mobile

We made the mistake of going in November, too cold for us. The pool was suppose to be 85 degree but more like the air is that, not the water. Both our kids lips turn blue after being in the pool. The staff are ok, not as friendly as they can be. The front desk staff can smile a little...

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Thank Family5Time
Bedford, United States
Reviewed 2 weeks ago via mobile

Currently spending Thanksgiving week at Wilderness at the Smokies Resort. Great rooms, water park, and arcade area but... Wifi constantly dropped out so accessing internet was impossible. Multiple arcade games were not working, including some bowling lanes. Sheets did not appear changed upon arrival. We were here about one year ago and none of these issues were observed. Have some...

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4Thank Kipp W
Indiana
Reviewed 2 weeks ago via mobile

We checked in on a Sunday evening to find urine all around the toilet and hair in the sink. I tried calling the front desk from the room and got no answer. I stopped by the front desk to ask for the bathroom to be cleaned and let them no that nobody had answered the phone. There was no apology...

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3Thank lrdavis1023
Nashville, Tennessee
Reviewed 3 weeks ago

Checked in only to discover that there was no bed in the room. There was something in the wall behind a closet door that had no support, but it wasn't a bed. Only option for our adult daughter was a sleeper sofa. She's pregnant. Those things are terrible anyway. Bathroom was so small you had to step into the kitchen...

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3Thank FrankRLewisII
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

We wish to thank you for your comments. We noticed that someone from group sales did reach out to you regarding your accommodations. When organizers of large convention groups block rooms for their attendees the room descriptions do not always get distributed. Our website has pictures and descriptions of all our rooms but, unless you go into a multi-room unit,...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Wilderness at the Smokies Resort

Address: 1424 Old Knoxville Hwy, Sevierville, TN 37876-1358
Location: United States > Tennessee > Sevier County > Sevierville
Hotel Class:3.5 star — Wilderness at the Smokies Resort 3.5*
Number of rooms: 713
Reservation Options:
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Also Known As:
Wilderness At The Smokies Hotel Sevierville
Hotel Style:
#9 Family Hotel in Sevierville
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Questions & Answers

Here's what travelers have asked, with answers from Wilderness at the Smokies Resort staff and other travelers.
35 questions
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See all questions (35)

Questions? Get answers from Wilderness at the Smokies Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a room on the wing nearest the indoor waterpark if easy access to your room is important to you!”
 of 5 bubbles SouthernandAcclaimed, 1 week ago | Read review
“Main building is most convenient for the waterpark/arcade though it may not be the most recently renovated or quietest.”
 of 5 bubbles AandP1, 1 week ago | Read review
“Try to get in the building with the indoor pool”
 of 5 bubbles Q6145BLdavidm, 3 weeks ago | Read review
“We prefer to get a room outside of the indoor park...much quieter”
 of 5 bubbles F973HVcs, 3 weeks ago | Read review
“indoor water park is a great feature!”
 of 5 bubbles arellanotasha, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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