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Holiday Inn Pigeon Forge

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Holiday Inn Pigeon Forge
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493 Reviews from our TripAdvisor Community

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Showing 489: English reviews
Tallahassee, Florida
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I stayed here for free in exchange for listening to a pitch for timeshare. The outside is very clean and updated, but the inside is in need of attention. Room A/C did not cool properly and the bathtub faucet dripped constantly. Safety tape on tub floor was peeling off. Swimming pool has some major issues with mold, and other cosmetic... More 

Helpful?
Thank CatchaBallyhoo
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed here while doing a time share trip for Holiday Inn Vacation Club. We loved the hotel! The lobby was absolutely gorgeous! I was really skeptical after reading the reviews online about the hotel and even debated on canceling the trip. I'm glad that I didn't! Our hotel room was great and didn't have any of the issues that... More 

Helpful?
Thank Mandy K
HolidayInnPF, Guest Relations Manager at Holiday Inn Pigeon Forge, responded to this review

Dear Mandy K, We are so pleased to hear that you enjoyed your stay with us, that you found our staff friendly and your room clean and comfortable. I will pass along your kind comments to our staff and we hope to see you again the next time you visit Pigeon Forge! Sincerely, Jennifer B. Assistant Guest Services Manager Holiday... More 

Palatine, Illinois
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Nice hotel nestled right in the heart of downtown Pigeon Forge area. We checked in and hit the town running and tried to see all that we could and then headed back for a nice relaxing dip in the pool/jacuzzi then it was off to bed for a early rise to hit the road to go home

Helpful?
Thank mhop28
HolidayInnPF, Guest Relations Manager at Holiday Inn Pigeon Forge, responded to this review

Dear mhop28, I am so happy to hear that you enjoyed your time here with us in Pigeon Forge! It looks like you made the most of your evening and were able to truly relax with us once your evening was over. We hope you'll stay with us again the next time you visit the area. Sincerely, Jennifer B. Assistant... More 

Lake Odessa, Michigan
Level Contributor
123 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

We stay at Holiday Inn because they are clean & normally updated. This Holiday Inn rooms/halls & other areas need updating badly. The brown colors on carpets are very outdated & stained. The hallway walls (and in our room) are scratched up, closet door is rusted, entry door is dirty, dust ruffle wrinkled, furniture scratched & dusty. If I didn't... More 

Helpful?
Thank Judy_Jackson1955
HolidayInnPF, Guest Relations Manager at Holiday Inn Pigeon Forge, responded to this review

Dear Judy_Jackson1955, Thank you for your candid review. We strive to make each stay for our guests as comfortable as possible and I'm sorry to see that we fell short in a few places and did not meet expectations. We value all comments and hope to have the chance to serve you again. Sincerely, Jennifer B. Assistant Guest Services Manager... More 

Travelers are raving about these Pigeon Forge hotels

Clover, South Carolina, United States
Level Contributor
133 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Nice hotel, in town for a race ,basically needed a room for the night & this was the host hotel for the 8k road race. Decided to stay here & they offered a discounted rate if you were running the race . Nice big room , nice big bathroom . Enjoyed the pool & hot tub a little this afternoon... More 

Helpful?
Thank Fefe8187
HolidayInnPF, Guest Relations Manager at Holiday Inn Pigeon Forge, responded to this review

Dear Fefe8187, Thank you for taking the time to let us know about your experience. We are so happy to hear that you enjoyed your stay with us and we would like to thank you for your kind review of our hotel. We would be pleased to serve you again the next time you are in Pigeon Forge. Sincerely, Jennifer... More 

Level Contributor
10 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

I was here for 6 days and I enjoyed it. The few complaints I had was that the room shoulda been cleaned a little better....we found things from previous guests under our bed. The other complaint was the water....it had an odor when you turned the faucet on and it was really rough on the skin. Other than that, everything... More 

Helpful?
Thank Brooklyn Ann S
HolidayInnPF, Guest Relations Manager at Holiday Inn Pigeon Forge, responded to this review

Dear Brooklyn Ann S, Thank you for taking the time to review our hotel! I am pleased to see that overall you enjoyed your stay with us. I have forwarded your comments regarding the water and room cleanliness you've mentioned to our members of management to be addressed appropriately. We do hope to have the chance to serve you again... More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Upon initial entry, the hotel lobby appeared clean, modern and welcoming. The staff was friendly upon check-in. We got to our room and it was dark and dank - being an all-inside room, it had no natural light. Even with all the lamps on (one of which didn't work), the room remained dimly lit. It smelled musty and closer inspection... More 

Helpful?
2 Thank TheDyer7
HolidayInnPF, Guest Relations Manager at Holiday Inn Pigeon Forge, responded to this review

Dear theDyer7, Thank you for your candid review. Please accept our apologies for the conditions you've described with your room as that is not up to our normal standards. Rest assured that these issues will be reported to the appropriate department heads and looked into. We appreciate your comments and will share these with our team so that we can... More 

Level Contributor
4 reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

The location is awesome! The staff was very helpful. The beds were a little lumpy but we still slept pretty good. The room needed to be cleaned a little better I.E. Sippy cup of milk under the bed, but was very comfortable. There was no exhaust fan in the bathroom but that's no big deal for me. We highly enjoyed... More 

Helpful?
Thank Shelebelle
HolidayInnPF, Guest Relations Manager at Holiday Inn Pigeon Forge, responded to this review

Dear Shelebelle, Thank you for your positive review of our hotel! We are so pleased to hear you enjoyed your stay with us and found our staff to be so helpful. I do apologize for falling a bit short in the housekeeping department but am glad to hear that you found the room to be comfortable. We hope you will... More 

MERSEYSIDE
Level Contributor
81 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

Checkin guy rude. Says his system wasn't in sync with hotels.com. Even his colleague knew he was being difficult and told him the problem wasn't hotel.com but their middle system and he damn well knew it. Hotel on the outside looks really nice. Do not be fooled by the lovely lobby. This girl needs knocking down. Pool area has arcade... More 

Helpful?
1 Thank UGGMerseyside
HolidayInnPF, Guest Relations Manager at Holiday Inn Pigeon Forge, responded to this review

Dear UGGMerseyside, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. Our arcade section in the pool area is there to provide a little more opportunity for fun for the children and their... More 

Russellville, Alabama
Level Contributor
85 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

Upon check in we place our things in the room and went to eat. When we returned we noticed heavy build up of dust, card on back of door covered in mold, hair all in the bathroom and stained carpet. It was late and kids were tired so we did not report it to the front desk until the next... More 

Helpful?
1 Thank SRICHESON
HolidayInnPF, Guest Relations Manager at Holiday Inn Pigeon Forge, responded to this review

Dear SRICHESON, Thank you for your candid review. We apologize that your recent stay did not meet expectations and for the inconveniences you faced during your stay, as that is not up to our normal standards. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
From the time you enter our lodge-style lobby, you will feel right at home at the Holiday Inn Pigeon Forge. We are a completely non-smoking full service hotel in the center of all that Pigeon Forge, TN has to offer. Our knowledgeable guest services team is here to help you with your questions about The Great Smoky Mountains National Park or your favorite local attraction. We will make sure you are ready to get your adventure started in the right direction. Each guest room is equipped with a 42 inch LCD-TV, microwave, refrigerator, and FREE wireless internet. As the only Full-Service Hotel in Pigeon Forge, you will be able to eat, sleep, relax, and play all under one room. We offer over 11,000 sq ft of meeting/banquet space with state of the art audio visual equipment that is perfect for seminars, dinner banquets, weddings, reunions, etc. Our on-site Sales and Catering team is here to ease the stress of planning your event. Whether you are here attending an event, enjoying a meal at our on-site restaurant, or in need of a getaway, we provide you with the level of service that you deserve Enjoy total comfort and convenience in Pigeon Forge with the most trusted name in travel and we will make your stay a memorable one. We are planning for your arrival and waiting to say Welcome Home! ... more   less 

Additional Information about Holiday Inn Pigeon Forge

Address: 3230 Parkway, PO Box 1383, Pigeon Forge, TN 37863-3422
Location: United States > Tennessee > Sevier County > Pigeon Forge
Price Range: $90 - $179 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Pigeon Forge 3*
Number of rooms: 206
Reservation Options:
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Also Known As:
Holiday Inn Pigeon Forge Hotel Pigeon Forge
Pigeon Forge Holiday Inn
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