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Holiday Inn Pigeon Forge

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Holiday Inn Pigeon Forge
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501 Reviews from our TripAdvisor Community

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Showing 497: English reviews
Bristol, Tennessee
1 review
2 of 5 stars Reviewed yesterday NEW

My husband and I went down on Saturday, September 24th for a night away. When you first walk in the lobby is very nice, well taken care of. The manager that greeted us was very friendly and helpful. We went up to our room, had no complaints in the beginning, then we went down to the pool. Don't get me... More 

Helpful?
Thank alecianic
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 days ago NEW via mobile

Clean hotel, friendly staff, and excellent location. The only reason I didn't give a higher rating was the bed. The beds we're pretty uncomfortable to me but I guess it depends on what type of mattress you prefer.

Helpful?
Thank Cortney C
Cincinnati, Ohio
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Upon check in I was greeted as a IHG Platinum member. Check in was fast, personnel professional, efficient and very courteous. I stayed for 3 nights/4 days. My room was very clean, quite & spacious with a comfy king size bed. Plenty of parking & very secure. The lobby was clean and there is a nice restaurant too. I did... More 

Helpful?
Thank Kwaldron98
HolidayInnPF, Front Office Manager at Holiday Inn Pigeon Forge, responded to this review

Dear Kwaldron98, Thank you so much for your review of our hotel. We appreciate your loyalty as an IHG® Rewards Club member and we are pleased to hear that overall you enjoyed your stay with us. Please accept our apologies for the room conditions you've described. Your comments will be forwarded to the appropriate managers for review and consideration. We... More 

Newport, United Kingdom
Level Contributor
45 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed 1 week ago

Before I report on our evening meal experience first I would say that the bedrooms where clean with comfortable beds however the rooms do need to be updated as well as the corridors (lots of stains on the carpets and showing wear). Evening meal, as part of a group of 47 would have thought that management would have enough staff... More 

Helpful?
1 Thank John S
HolidayInnPF, Front Office Manager at Holiday Inn Pigeon Forge, responded to this review

Dear John S. Thank you for your candid review. We apologize for your dining experience and will be sure to pass along your comments. We appreciate your comments and use them to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Andrea W.... More 

Tupelo, Mississippi
Level Contributor
54 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Like several other reviews have previously stated, the hotel is in need of some updates and repairs. When you walk in the lobby area, you think there shouldn't be any problem with the rooms because it is very nice. When you get past the lobby whether it be the room we stayed in or the pool area, it is in... More 

Helpful?
1 Thank busymama8
HolidayInnPF, Guest Relations Manager at Holiday Inn Pigeon Forge, responded to this review

Dear busymama8, Thank you for your candid review. I am pleased to hear that you found our hotel staff to be friendly and capable and that you found our location to be safe and conveniently located. We appreciate your comments and have shared them with management so that we can continue to make improvements. We do hope to have the... More 

Fond du Lac, Wisconsin
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We took advantage of a free trip to Pigeon Forge and enjoyed our stay. The hotel was close to many restaurants and attraction . Nice breakfast . Close to a Catholic church for Sunday mass. I would stay here again.

Helpful?
Thank JovialJohn
HolidayInnPF, Front Office Manager at Holiday Inn Pigeon Forge, responded to this review

Dear JovialJohn, Thank you for your kind review. I am pleased to hear that you found our location convenient. We are situated right in the heart of Pigeon Forge which does make everything easily accessible. I'm also pleased to hear you enjoyed your breakfast. I'll be sure to let our restaurant staff know! Thanks again and we will see you... More 

Asheville, North Carolina
Level Contributor
192 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here for the midnight 8k race. Very convenient to the race. Check in was very fast. They had my stuff ready to go. Room was nice and clean and fairly new. I think this is one of the nicer budget hotels in the area. I would recommend if you are staying in Pigeon forge over many of the... More 

Helpful?
Thank funreviewing
HolidayInnPF, Front Office Manager at Holiday Inn Pigeon Forge, responded to this review

Dear funreviewing, Thank you so much for your kind review of our hotel. I am pleased to hear you enjoyed your stay with us. The Midnight 8K is an event that we look forward to every year and we hope to see you next year! Sincerely, Andrea W Guest Services Manager More 

Chicago
Level Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Hotel staff was great. Restaurant staff was excellent. The negative was the housekeeping staff. I think the 5th floor wasn't allowed to have a vacuum cleaner because I didn't see one in the 8 days that we stayed there. They also didn't carry any glass. The mirror in the bathroom was cleaned twice. The second time was because I saw... More 

Helpful?
Thank Skopek82
HolidayInnPF, Front Office Manager at Holiday Inn Pigeon Forge, responded to this review

Dear Skopek82, We enjoyed the entire week that your group was with us. Everyone was so friendly and amazing. We hope that you'll return soon! As for the issues you've mentioned regarding housekeeping and banquet services, rest assured that I will forward your comments to the appropriate persons for review and coaching where needed. Please accept my sincerest apologies for... More 

Tallahassee, Florida
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed August 23, 2016

I stayed here for free in exchange for listening to a pitch for timeshare. The outside is very clean and updated, but the inside is in need of attention. Room A/C did not cool properly and the bathtub faucet dripped constantly. Safety tape on tub floor was peeling off. Swimming pool has some major issues with mold, and other cosmetic... More 

Helpful?
1 Thank CatchaBallyhoo
HolidayInnPF, Guest Relations Manager at Holiday Inn Pigeon Forge, responded to this review

Dear CatchaBallyhoo, Thank you for your feedback regarding your recent visit at our hotel. Please accept our apologies for the conditions you've described with your room. Guest satisfaction is our top priority and I'm disheartened to hear that your stay was not a complete success. We would welcome the opportunity to serve you again. Sincerely, Jennifer B. Assistant Guest Services... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 22, 2016 via mobile

We stayed here while doing a time share trip for Holiday Inn Vacation Club. We loved the hotel! The lobby was absolutely gorgeous! I was really skeptical after reading the reviews online about the hotel and even debated on canceling the trip. I'm glad that I didn't! Our hotel room was great and didn't have any of the issues that... More 

Helpful?
Thank Mandy K
HolidayInnPF, Guest Relations Manager at Holiday Inn Pigeon Forge, responded to this review

Dear Mandy K, We are so pleased to hear that you enjoyed your stay with us, that you found our staff friendly and your room clean and comfortable. I will pass along your kind comments to our staff and we hope to see you again the next time you visit Pigeon Forge! Sincerely, Jennifer B. Assistant Guest Services Manager Holiday... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
From the time you enter our lodge-style lobby, you will feel right at home at the Holiday Inn Pigeon Forge. We are a completely non-smoking full service hotel in the center of all that Pigeon Forge, TN has to offer. Our knowledgeable guest services team is here to help you with your questions about The Great Smoky Mountains National Park or your favorite local attraction. We will make sure you are ready to get your adventure started in the right direction. Each guest room is equipped with a 42 inch LCD-TV, microwave, refrigerator, and FREE wireless internet. As the only Full-Service Hotel in Pigeon Forge, you will be able to eat, sleep, relax, and play all under one room. We offer over 11,000 sq ft of meeting/banquet space with state of the art audio visual equipment that is perfect for seminars, dinner banquets, weddings, reunions, etc. Our on-site Sales and Catering team is here to ease the stress of planning your event. Whether you are here attending an event, enjoying a meal at our on-site restaurant, or in need of a getaway, we provide you with the level of service that you deserve Enjoy total comfort and convenience in Pigeon Forge with the most trusted name in travel and we will make your stay a memorable one. We are planning for your arrival and waiting to say Welcome Home! ... more   less 

Additional Information about Holiday Inn Pigeon Forge

Address: 3230 Parkway, PO Box 1383, Pigeon Forge, TN 37863-3422
Location: United States > Tennessee > Sevier County > Pigeon Forge
Price Range: $91 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Pigeon Forge 3*
Number of rooms: 206
Reservation Options:
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Also Known As:
Holiday Inn Pigeon Forge Hotel Pigeon Forge
Pigeon Forge Holiday Inn
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