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Holiday Inn Pigeon Forge

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Holiday Inn Pigeon Forge
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473 Reviews from our TripAdvisor Community

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Showing 469: English reviews
Mount Juliet, Tennessee
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW via mobile

Needs major upgrade. Okay for a last minute stay. Bathrooms need major work. Little noisy. Location is great so that is a plus. You can walk to local shopping and restaurants. Wifi was terrible and for some reason we had bad cellular service.

Helpful?
Thank rgaines G
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW via mobile

This hotel is pretty on the outside but needs a facelift on the inside. Everything needed a touch up. The elevators are way too hot for it being hot on the outside, I thought we were in a sauna. The trash can outside was over following at night time and no one seemed to care. Same with the trash can... More 

Helpful?
Thank Alison S
Level Contributor
25 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

This hotel is a bit run down,hot in the hallways and rooms.Room did not cool down until after 3 am.Carpet worn out ,the usual firm and fluffy pillowcases available but flat and worn out pillows inside.Charging Hilton prices for a motel 6 room. Most disappointing stay any HI property ever for me.I notice a lit of the properties in t... More 

Helpful?
Thank Mike W
HolidayInnPF, Guest Relations Manager at Holiday Inn Pigeon Forge, responded to this review

Dear Mike W, Guest satisfaction is our top priority and I'm disheartened to hear that your stay was not a complete success. I apologize that your recent stay did not meet expectations. We do appreciate your comments and will share these with our team so that we can continue to improve our services. We hope to have the opportunity to... More 

Travelers are raving about these Pigeon Forge hotels

Watauga, Tennessee
Level Contributor
62 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 1 week ago

Nice lobby and location. Pool area is awful, peeling paint overhead, waterfall as shown in some pictures doesn't work, bathrooms very small with slow emptying sink. Clean rooms. No "free" breakfast, who doesn't do that anymore? Won't be staying there again.

Helpful?
Thank Elaine A
HolidayInnPF, Guest Relations Manager at Holiday Inn Pigeon Forge, responded to this review

Dear Elaine A, Thank you for taking the time to let us know about your experience. We do apologize that our waterfall is currently not in operation. Guest satisfaction is our top priority and I'm disheartened to hear that your stay was not a complete success. As a Holiday Inn we do have a wonderful full service restaurant that is... More 

Horn Lake, Mississippi
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

We were passing through pigeon forge for a couple of nights on the way home. Jennifer checked us in with great care. The restaurant was good but slow. The room was ok but the air conditioner did not cool the room. I overheard other guests complaining also. The bed was very hard. There was also a issue at the front... More 

Helpful?
Thank Pitchergirl
HolidayInnPF, Guest Relations Manager at Holiday Inn Pigeon Forge, responded to this review

Dear Pitchergirl, Thank you for your kind words regarding your check in experience with me! I am truly sorry to hear that your stay with us was not a complete success and apologize that we did not meet your expectations. Our guest's satisfaction is our top priority. We appreciate your comments and will share these with our team so that... More 

Ottawa, Illinois
Level Contributor
7 reviews
4 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

The room was average clean, amenities were average and could be better. I prefer a continental breakfast at the hotels I stay at. They are simple inexpensive and quick. Seems none of the holiday Inns offer this amenity along with many other chains. However, kids eat free which is a plus on the budget. Parking at this inn was convenient... More 

Helpful?
Thank Anthony P
IHGService, Guest Relations Manager at Holiday Inn Pigeon Forge, responded to this review

Dear Anthony P, Thank you for taking the time to write a review about your stay with us. We are happy to know that you found our parking to be convenient. On the other hand, we would like to apologize for not living up to your expectations regarding our rooms, amenities and breakfast options. Reviews like yours are very valuable... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

The room size was adequate but the plumbing fixtures were rusted, stained and dirty. The pool area was a nice size but paint was peeling off the ceiling and the pool and hot tub were dirty; they both appeared unsanitary. I would not recommend this hotel to anyone! It is listed on Priceline as a 3 star, but that is... More 

Helpful?
Thank Leah S
IHGService, Guest Relations Manager at Holiday Inn Pigeon Forge, responded to this review

Dear Leah S, Thank you for taking the time to write a review about your stay with us. We are hospitality professionals who pride ourselves on delivering world class experience, however, it appears we fell short of our goal on your visit. We would like to apologize for failing to meet your expectations regarding the condition of our facilities. Reviews... More 

Princeton, West Virginia
2 reviews
1 of 5 stars Reviewed 2 weeks ago via mobile

The hotel was great looking on the inside but the rooms need updated. I also was charged twice for the room. It was immediately corrected and the funds back in my account within an hour. We had trouble on the third day here because the wifi password was changed and we were not notified until contacting staff and front desk... More 

Helpful?
Thank Georgetta75
HolidayInnPF, Guest Relations Manager at Holiday Inn Pigeon Forge, responded to this review

Dear Georgetta75, Thank you for your candid review. I do apologize for the billing discrepancy but am glad to hear that the issue was resolved so quickly. We appreciate your understanding in our policy of closing the pool during lightning storms for the safety of our guests. We do change our WiFi password weekly for security and I apologize on... More 

Independence, Missouri
Level Contributor
79 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel is ok, it's in need of a major upgrade though especially when it comes to the room AC. They are still using the wall systems, and I'm not sure what is wrong with them but they are not working. Granted it was hot and Humid but our room was unbearable when we walked in. The AC was set... More 

Helpful?
Thank boggs101_13
HolidayInnPF, Guest Relations Manager at Holiday Inn Pigeon Forge, responded to this review

Dear boggs101_13, Thank you for your feedback regarding your recent visit at our hotel. Please accept our apologies for the warm room conditions you encountered during your stay, it has been a very warm week! I have forwarded your comments regarding the air conditioning units to upper management for review. I'd also like to thank you for your mention of... More 

Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

I was shocked when my surprise bargain deal I bidder on landed me with a Holiday Inn, but it was surprisingly nice. It has definitely been renovated. the lobby is gorgeous, the rooms are modern and the place is clean. Plus the service was fantastic. Free meals for kids with an adult purchase in the restaurant. My kids really enjoyed... More 

Helpful?
Thank Fitz K
HolidayInnPF, Guest Relations Manager at Holiday Inn Pigeon Forge, responded to this review

Dear Fitz K, Thank you for your kind review of our hotel. We are very happy to hear that you enjoyed your stay with us and that your children enjoyed their pool time! I will pass along your comment regarding the strength training equipment to the appropriate department manager for review and consideration. We hope you will visit us again... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
From the time you enter our lodge-style lobby, you will feel right at home at the Holiday Inn Pigeon Forge. We are a completely non-smoking full service hotel in the center of all that Pigeon Forge, TN has to offer. Our knowledgeable guest services team is here to help you with your questions about The Great Smoky Mountains National Park or your favorite local attraction. We will make sure you are ready to get your adventure started in the right direction. Each guest room is equipped with a 42 inch LCD-TV, microwave, refrigerator, and FREE wireless internet. As the only Full-Service Hotel in Pigeon Forge, you will be able to eat, sleep, relax, and play all under one room. We offer over 11,000 sq ft of meeting/banquet space with state of the art audio visual equipment that is perfect for seminars, dinner banquets, weddings, reunions, etc. Our on-site Sales and Catering team is here to ease the stress of planning your event. Whether you are here attending an event, enjoying a meal at our on-site restaurant, or in need of a getaway, we provide you with the level of service that you deserve Enjoy total comfort and convenience in Pigeon Forge with the most trusted name in travel and we will make your stay a memorable one. We are planning for your arrival and waiting to say Welcome Home! ... more   less 

Additional Information about Holiday Inn Pigeon Forge

Address: 3230 Parkway, PO Box 1383, Pigeon Forge, TN 37863
Location: United States > Tennessee > Sevier County > Pigeon Forge
Price Range: $91 - $195 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Pigeon Forge 3*
Number of rooms: 206
Reservation Options:
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Also Known As:
Holiday Inn Pigeon Forge Hotel Pigeon Forge
Pigeon Forge Holiday Inn
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