No complaints! Everything was great. Nice pool and hot tub. Amazing breakfast! Location is perfect, in the middle of everything. We always stay at this hotel when we come to Pigeon Forge. It’s the best!
Enjoyed our trip to pigeon forge for a couple days just to get away from the hustle and bustle. We enjoyed the pool and hot tub. The coffee is always great. You can walk to a lot of things from here and just a short driving distance to other things like shopping and other entertainment and activities. Have stayed here many a time and it is always nice.
We spent a quick night here between visiting Soaky Mtn and Dollywood. I typically try to avoid hotels with exterior hallways, but it’s hard to find that in PF without spending twice as much. Our group consisted of three young women, and I never felt unsafe here. Check-in was super fast, and the man who helped me was very friendly and informative. I loved being able to get an “oversized” room, which had three queen beds. We were on the second floor with both stairs and a ramp near our room. We didn’t notice any cleanliness issues in our room. The bathroom is pretty small, but we weren’t planning to spend much time in there anyway. Breakfast was pretty busy (we went at about 9:10). They had a sign up warning that 9-10 was the busiest window. They had to-go boxes available along with the plates, so we just packed up our food and ate in our room - super handy! We didn’t have a problem finding parking, but people who arrived later obviously did - they were making their own spots around the lot. The hotel sent an email ahead of time saying each room had only one spot, but I’m not sure it was being enforced. A couple cars parked around mine didn’t have the hang tags they gave at check-in. I loved that it’s so close to the end of the parkway area - it was much easier to get into and out of the parking lot than at hotels that are closer to the middle. A great quick stay for us! We didn’t use either pool, but definitely would’ve if we’d been staying longer.…
So, I visited this place for a family trip. I was disappointed because the pictures were false advertisement. There were poor patch jobs in the ceiling, mold in the bathroom. I would have giving this place a 4 star, but the finally straw was when the housekeeper kept knocking at our door to clean up while were getting ready to depart. I literally could not believe the disrespect! Oh did I mention, the Privacy Sign was on the door. I live Pigeon Forge but will not revisit this place.
If you're unsure if a Best Western is right for you, skip this place. It is a 2 star hotel and is exactly what you're thinking. Lack of parking, rooms are minimally clean, people smoking in every doorway. Breakfast was ok.
I'm 75 and my wife is 73. We were assigned rooms on the 3rd floor, and were informed the elevators were not working, and would not be working during our stay. The elevators had been taken out of service well before our arrival, and no mention of this was made on the hotel's website. We were led to believe we would have a 1st floor room next to the indoor pool [which also was out of service]. Surprise, surprise!
Our stay at Best Western Toni Inn was excellent! The price was fair, the hotels were clean, and the pools/hot tubs were clean as well! We enjoyed the convenience of being able to buy things in the hotel lobby. (Sunscreen, aloe, goggles, medicine!)
Very nice hotel at a great location in Pigeon Forge. Wonderful front desk staff. Breakfast was ok, and filling. Very clean rooms. I regret that I cannot remember their names, but a mother/daughter team working the front desk were great to work with. They were kind and very helpful. Many thanks to them.
Great for Corporate Meetings! My company booked our business event here and everything went perfectly. The Manager, Don Ward, is very nice and professional. He even remembered all the details we had requested. The entire staff was very helpful and accommodating to each and all of our needs. Beautiful remodel of the rooms, great staff, perfect location, we will be back!
The room was clean but the air conditioning in the room did not work. The shower had a pressure leak at the top of the shower head that shot water out over the top of the shower curtain and completely flooded the bathroom if you attempted a shower. Breakfast must be boxed and carried back to your flooded airless room to eat.
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