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BEST WESTERN Plaza Inn

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1,362 Reviews from our TripAdvisor Community

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Showing 1,347: English reviews
Texarkana, Texas
Level Contributor
73 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We enjoyed our stay at Best Western Plaza Inn in Pigeon Forge. We had an awesome room with fireplace, balcony, and huge Jacuzzi tub. Their breakfast area was very clean and neat with lots of options. Loved the front porch with the rockers. The front desk clerk was very nice. Definitely will stay here again when in the area. TIP:... More 

Helpful?
Thank nysstexas
BIRDSBORO, United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

great swimmimg pools, both indoor and outdoor clean rooms, breakfast was ok. typical hotel breakfast but was served in a very pleasantly decorated room, located near Dixie Stampede and short distance to other attractions

Review collected in partnership with Best Western

Helpful?
Thank Kathy K
Michael S, General Manager at BEST WESTERN Plaza Inn, responded to this review

Thanks for the good review. Glad to hear that you all enjoyed your stay. We look forward to seeing you all again. Michael Stienbarger More 

1 review
5 of 5 stars Reviewed 3 days ago NEW

A great place to celebrate a 50th wedding anniversary!! We were met at check-in by three employees who all had a warm greeting for us. They provided needed information about area attractions and restaurants. One employee went out of the check-in area to find us a mobile luggage rack. We were very pleased with our visit and the personal attention... More 

Review collected in partnership with Best Western

Helpful?
Thank jerryp242
Michael S, General Manager at BEST WESTERN Plaza Inn, responded to this review

Thanks for the wonderful review and the high praise! I am glad to hear that you all enjoyed your stay. Happy 50th Anniversary! Thanks for choosing Best Western Plaza Inn for accommodations during this momentous occasion. We look forward to seeing you all again. Michael Stienbarger More 

1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

The staff were great! The rooms were clean. The breakfast was great. April and Sandy at breakfast always had a smile. Fortina in housekeeping kept our room clean. The kids enjoyed the pools. There was easy access to the hotel and other activities in the area.

Helpful?
Thank Lyn M
Michael S, General Manager at BEST WESTERN Plaza Inn, responded to this review

Thanks for the great review. I will pass on the praise to April, Sandy and Fortina. I am glad to hear that you and your family had a great stay and we look forward to seeing you again. Thank-you, Michael Stienbarger More 

Lumberton, NJ
1 review
2 of 5 stars Reviewed 3 days ago NEW

We reported problems with the shower water valve the first day and nothing was ever done. The only available electrical socket in the room was hanging out of the wall. Our room was never cleaned during our 7 day stay. The bed covers were thrown in the corner and stayed there all week. The last day the beds weren't even... More 

Review collected in partnership with Best Western

Helpful?
Thank Diane U
Mooresville, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

It was a nice hotel. I would say low frills, it has a nice pool and the jetted tub was a plus. The room seemed to be lacking furniture, but it was clean, which is always a bonus. It was right off the main highway, and was very confusing as to how to enter, because it is stuck to the... More 

Review collected in partnership with Best Western

Helpful?
Thank Erin M
Michael S, General Manager at BEST WESTERN Plaza Inn, responded to this review

Thanks for the review and the 4 out of 5. We have been in the process of updating since last year but for a property our size and as busy as the Pigeon Forge area is this cannot happen overnight. Most of the exterior and the public areas have been updated accept for the breakfast obviously due to how busy... More 

valdese, United States
2 reviews
3 of 5 stars Reviewed 4 days ago NEW

over was pleased with the stay - the hotel had been updated since the last stay we'd had. will be back - breakfast is typically good - but don't know this time the line was so long we had to go somewhere else to eat. and was sad about that since we'd paid for it with our stay.

Review collected in partnership with Best Western

Helpful?
Thank Olivia M
Michael S, General Manager at BEST WESTERN Plaza Inn, responded to this review

Thanks for the review. I am sorry to see we couldn't get a 5 out of 5 this time. We do plan on remodeling the breakfast area toward the end of the year. This will add some additional seating and a nice fresh look. Even after the extra seating there will always be some congestion in the breakfast area during... More 

Lyles, Tennessee
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Prices great, Trolley right at the motel, excellent location, breakfast, room. Really enjoyed my stay and planning another trip for next year and we will stay there again. I would highly recommend this motel to anyone that is thinking about it.

Review collected in partnership with Best Western

Helpful?
1 Thank sshamer
Michael S, General Manager at BEST WESTERN Plaza Inn, responded to this review

Thanks so much for this great review. I'm glad to hear that you enjoyed your stay. We appreciate the high recommendation! We look forward to seeing you all again. Thanks, Michael Stienbarger More 

Austin, Texas, USA
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

What ever it is that you want to do or find, the staff is most helpful. The rooms are very clean, and maid service is out standing. Easy location to Pigeon Forge attractions And Gatlinburg. Rooms with mountain views are wonderful but, make sure you are above 3rd floor. There are 3 pools on sight, all are very clean. the... More 

Review collected in partnership with Best Western

Helpful?
Thank R6064OEgeorgeb
Michael S, General Manager at BEST WESTERN Plaza Inn, responded to this review

Dear Sharon, Thank you so much for your great review. We appreciate you taking the time to do this. Cleanliness is a top priority for us and I am glad you were pleased. I am glad you were able to appreciate the convenience of our location being right next to Dixie Stampede here in Pigeon forge. Your review means a... More 

Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago via mobile

My boyfriend and I stayed here two nights for a weekend and was amazed. Right at check in we was welcomed with smiles and gave great directions to our room. The room was clean and very nice with its own balcony. The bed was super comfy and plenty of pillows for everyone. The breakfast by itself is enough to book... More 

Helpful?
Thank Mary C
Michael S, General Manager at BEST WESTERN Plaza Inn, responded to this review

Thank you for the great review. Thanks for choosing Best Western Plaza Inn for your recent accommodations. I'm glad to hear that you enjoyed your stay and thanks for giving us a five out of five! We look forward to seeing you all again. Thank you, Michael Stienbarger More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Hot Tub
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms

Additional Information about BEST WESTERN Plaza Inn

Address: 3755 Parkway, Pigeon Forge, TN 37863-3813
Location: United States > Tennessee > Sevier County > Pigeon Forge
Price Range: $77 - $144 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Plaza Inn 2.5*
Number of rooms: 201
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Also Known As:
Best Western Plaza Hotel Pigeon Forge
Best Western Pigeon Forge
Pigeon Forge Best Western
Hotel Style:
#8 Best Value Hotel in Pigeon Forge
#12 Romantic Hotel in Pigeon Forge
#15 Family Hotel in Pigeon Forge
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