This hotel always pleases! Everything was just perfect and the lovely concierge Lore Lee made us feel like movie stars!!!! She is so inviting and always willing to please. She made the vacation so special. We loved the fountain rooms, and had the pool to ourselves! Trust me, this IS the best place to stay in pigeon forge!!!
Just book another trip to this amazing hotel. My husband and I love the Margaritaville island hotel. The rooms are extremely clean and the beach vibe makes you feel like your on a tropical vacation in the Caribbean islands. The staff are all so friendly and accommodating. Ronnie is top notch and is always willing to help you out with any need you may have. He always makes sure our stay is special. They have live music and a great pool to hang out with wonderful views and drinks. We would definitely recommend this hotel if you are going to be staying in the area. You will love it!!
We thoroughly enjoyed our stay at Margaritaville Inn at The Island. Rooms were spacious and all areas were clean and well decorated. The employees were very helpful and friendly. The indoor pool area was great as well as the outdoor pool area.
Bug scurrying on nightstand (not roach) and dropped to floor. I snapped a photo and killed it. While looking for others, carpet under nightstand has lots of dog hair and dirt/crumbs in all corners of the room. Check-in quick and easy and staff friendly. We are not coming back. Sorry.
All the amenities you need. Rooftop Pool, pool bar, restaurant, coffee shop, etc. Right in the heart of other restaurants and shopping. Amusement park rides for the children. Valet parking makes everything so easy. Fountainview rooms are the best!
We booked a Fountain View room and weren't disappointed. We arrived early, and I asked the valet if I could leave my car there while I checked to see if the room was ready. He asked me my last name and without checking a list, he said your room is ready! That is caring about customer experience. The hotel does smell like the beach, all the time. The room was huge and really clean. It's nice to stay in a hotel where the toiletries aren't stuck to the shower wall. The shower is large with a normal and a rain head that you can switch between. The lobby is small, but the fireplace is a really nice touch. The rooftop pool and bar are awesome too. The common areas in the hotel are very nice and comfortable too. Guest laundry is a nice touch. Room Service would be nice considering the number of restaurants on property. The staff was very friendly everywhere except the coffee shop. They represented the brand very well. The beds are ultra comfortable and the pillows are full and supportive. There are many touches in the room that make it feel lux. If you're looking for a spa appointment, book well in advance as it fills up quickly. If you go to bed early, I do not recommend a fountain view room as the shows run until 11 or 11:30 each night and the music can be heard through the balcony doors. I didn't mind it, and enjoyed being able to watch the show from my balcony. I would stay here again.…
The rooms are beautiful and very comfortable. Ours overlooked the Island shops and we enjoyed people watching in the rockers on our balcony. The lobby and both the Rooftop Pool & Chill Bar and the Changes in Latitude Lobby Bar were great. But the truly exceptional staff is the real star with Kayla D. Being a real stand out. She was warm and welcoming and had a terrific sense of humor.
We had an excellent stay here at Margaritaville Island Hotel. The room was very large and clean. The beds may have been the most comfortable beds I've ever slept in at a hotel. We were with my young adult son and he said the same thing. Our room overlooked the river and the balcony was a really nice place to sit and read. The front desk staff was friendly and helpful. There's a decent size counter space for a kitchenette with a refrigerator and microwave if you want to do breakfast and lunch in the room. A little table to eat at would have been nice. The bathroom was big and the shower was big with two shower heads. We would definitely stay at another Margaritaville Hotel. Oh, and I almost forgot the mention the pool! It was really empty when we were there. We chilled at the pool one afternoon. There's a bar and you can get food. And it overlooks the island fountain so you can watch the show from the pool deck.…
This place is excellent. Laura Lee took excellent care of us while we stayed. I cannot give her enough kudos. Hotel is clean. Public areas and bathrooms constantly monitored and cleaned. We come here a minimum of twice a year and sometimes as much as 4 times a year. We also miss another great employee Sammy that worked here. Love This place and our Fountain King room. Thanks Laura Lee for taking such great care of us. Sherri and I will see you again in a few months.
My husband and I live in Ohio and come to Pigeon Forge at least twice a year. We’ve stayed at a couple of different hotels in the area (including different cabin rentals) but once we found the Margaritaville Island Hotel, we felt like we found our home away from home. A few trips back we met Samy and Lorelee (employees of the hotel). These two ladies made all the difference!!! While Samy has moved on to new opportunities, Lorelee continues to treat us like royalty. They seem to recognize repeat guests and go out of their way to be friendly and accommodating. These aren’t just typical “we want to encourage you to write a good review” behaviors. They genuinely care about their guests and want to ensure you have the best possible time while in their care. It’s rare to meet people on your vacation that you would travel 7 hours to see again, but that’s how we feel about Lorelee (and Samy). We look forward to returning to Pigeon Forge … not just because we love the area … but also because we know we will be treated like family. I can’t say enough great things about the staff at this hotel. They are the reason we keep coming back. I’m not sure what they are paying Lorelee, but it’s not enough!! Thank you for always making us feel so welcome and appreciated.…